Nurse Talk: To be a good nurse, you must be.... | the importance of non-clinical staff | Kendra RN

[@lettyzendejas8981]

That’s something I told patients, “we’re paid to be nosey” 😂

[@koquicoqui]

the struggle is real and so is hunger.

[@dahliavarghese6037]

An experienced nurse is worth their weight in gold. Sad to see so many good ones retiring or leaving the profession.

[@TheHighValueNurseCJKyles]

Hey Kendra!!! I wish we had you as a clinical instructor....they gave us a bunch of skeezers!

[@KendraRN]

Lol, hey CJ!!! Thank you! I know you’re getting to the 💰 money, lol

[@LocdPopTalks]

Lmaooooo

[@shaninemichelle]

Hi Kendra. You are correct in your assessment of how some doctors and nurses are so dismissive of non-clinical and ancillary personnel. I too work for one of the 2 largest teaching hospitals in Baltimore, but my facility is not located in Baltimore. I’m a night shift MRI tech at a trauma center and to lighten the load of our (1) 3rd shift transporter for the entire hospital, I will get my own patients from the ED. I’m nosy and ask a lot of questions too. I make my patients feel so comfortable in the scanner that they really open up to me. One time a female patient divulged to me that her husband is physically abusive. She just casually let it slip while telling me her medical history. She wanted to know if his abuse could have caused symptoms. I immediately spoke with her nurse upon returning her back to the ED. If I hadn’t informed the nurse, she probably would have never known.

[@KendraRN]

Hi Shanice, thank you for commenting! Strong work for building trust with that patient. Healthcare need more people like you.

[@shaninemichelle]

@@KendraRN thank you! 🫶🏾

[@billjames3030]

​@@KendraRNAs a biomed technician at a hospital I know ALL JOBS in a hospital are very important. Healthcare is intertwined of various hospital positions and career fields.

[@dahliavarghese6037]

Thank you for speaking positively about the dietary hostess!! ❤ Our dept is often overlooked & seen as waitstaff 🙄

[@jennag2372]

grabbing snacks and getting comfortable ~ Kendra uploaded another storytime!!!!!! 🥂 loveeee

[@KendraRN]

Thank you for your support. ❤️

[@dahliavarghese6037]

I agree with you about support staff. I love working as a team. I am so grateful for each & every person & their particular area of expertise.

[@bradleymbewa6717]

Oh Kendra,I 💯 agree with you on being nosy as a. Nurse

[@KendraRN]

It is necessary! Thanks for watching

[@dahliavarghese6037]

Love storytime with Ebony 😉

[@KendraRN]

Lol, Love it!

[@paulasage3611]

It comes down to creating a trusting, therapeutic relationship. When I was a NAC, I figured I was the eyes and ears for my nurses. When I became a nurse, I respected my NACs, my environmental people, everybody I encounter in my working environment should always respect because you never know when you'll need backup.

[@jyoungpa]

Yes thank you! Housekeeping and other team members know everything! But nurses let's remember our profession is holistic. Talk to your patients and find out they sleep in a recliner or eat canned meals bc they are afraid to ask for meals on wheels.

[@jyoungpa]

Also I knew immediately where you were going with the first story! I saw the same thing years ago and it turned out to be someone with dementia that lived alone and walked in for meals and socializing. The family had no idea so they were able to get referrals for support and care.

[@Shaydisab]

My school made us do an elderly interview in fundamentals. And that allowed us to hone in to our clinical thinking and judgement. We learned how to ask questions and build rapport.

[@Jae-by3hf]

Hey Miss Kendra, I LOVE your stories, how you tell them and your wisdom within them 🩷

[@PatbroBro-sn8yo]

You a soul that inspires regained trust in medicine. Teach one, each one. Bring back the love that is depleting in this world, it saves lives and generations. Humanity wins and it fills the heart not take away at the end of the day. Caring can have a trickle affect and in that can even save one's own life in this world. Also, "it takes a villiage" especially within an organization. I am guilty though and have to repent and check myself in certain factors you've mentioned. My gosh, Kendra, you are so wise and mature which forces me to question some in my generation. Thank gosh you've missed that gene of slowed maturity. Many blessings.

[@KendraRN]

You said some very kind things, thank you. The world can be a better place, I’m just doing my small part ❤️

[@norce3683]

Hi Kendra!! Great stories!!! PLEASE DO MORE!!

[@KendraRN]

Glad you enjoyed it!

[@missijb1603]

This is hilarious. But you're right someone should have asked!

[@KendraRN]

😆😆😆😆

[@Jae-by3hf]

The first story is so wild 😩😂 I’m not even knocking the mans hustle cause he had all the confidence! The second story is so important because I always think of non medical staff and how they have a wealth of knowledge. What you mentioned about porters/transporters is on point and I have spoken about this in regards to DV! They may be the only people who get to see the patient alone, because the spouse is always in the room! Also porters being male may give men more comfortability in speaking up their MH problems or even DV….anyway I’m off topic but loved your story times 💜

[@KendraRN]

Thank you for your perspective! Everything you stated is so true ❤️

[@mimismith7183]

All staff members are important, if you ask me. I can't push a bed down the hall alone to save my life. I'd be hitting every corner of the hospital if left alone. I often tell the patient, "Hey, I don't have my bed pushing license yet, so Imma get a friend to help me."

[@KingdomKidzPPEC]

Girl no he didn’t come out and ask for ice 💀💀💀

[@KendraRN]

🤣🤣🤣 and was wearing the non skid socks at that.

[@KingdomKidzPPEC]

@@KendraRN no way 😭😭😭😭😭

[@dahliavarghese6037]

​@@KendraRN Wow. This story just keeps getting better! Homeboy thought the hospital was a hotel 😑

[@SafiShai]

Hi kendra thanks for the update

[@TheParadisebird]

Writing from Germany and loving your content.

[@KendraRN]

Hi, thank you so much. I can’t wait to visit Germany.

[@tracyannjohnson5724]

Aaahhh… storytime!!! 🤩❤️

[@lisaalexander7248]

Always love Listening to you. You Always on point!!

[@KendraRN]

Hi Lisa! Thank you ❤️

[@mimismith7183]

They are def chef'in it up at our hospital, and we've had some homeless people hanging out, too. Our sunrooms on each floor has cameras now because of people trying to find a place to sleep at night. As for water, I take a cup with me each time I give meds. It irks my nerves to not have water bedside, unless they are a CHF patient. Dietary is hard work, too. People need nutrition and need to have their choices.

[@paulasage3611]

I remember a situation with a homeless person who decided to come into the hospital and was found in a bath that had been used years before for burn patients. The hospital no longer treated burns, but they left the bathtubes. The charge nurse went and spoke with the person and gave them a food voucher and a taxi voucher. Unfortunately, the person decided they did not want to leave, so security was called in. I thought they were pretty smart to go where they knew it would be safe. I'm just sad that what the hospital was able to provide wasn't enough for them.

[@gabikay51]

👀 um Kendra. I just realized you’re in the DMV!! you should do a meet up! Thanks for the gems on this one.

[@KendraRN]

I am!!!😬😬😬 Let me see about that once it’s warm. I usually hibernate in the winter months.

[@Cammie921]

You are the BEST nurse EVER 💞

[@KendraRN]

Hi Camille, thank you. I learned from some of the strongest nurses earlier in my career. I’m a product of the old school nurses.

[@teesh871]

Cause im also a casual pool nurse (prn nurse) i I ask everything of everyone. Its tricky cause i can only do 6 hour shifts at a time due to injury, i only do afternoons cause of the kids so i dont get that same double staff time and time to get my bearings. My most valuable resource is looking for context and asking questions. That and my little notebook with highlighters...man i love highlighters. Your story was so funny. Like what cheek.

[@michelletaylor8145]

Lol...... Love the content as usual. Definitely a nosey Nurse 😀

[@KendraRN]

Hey Michelle! Thank you watching.

[@Solange94]

Hey Kendra, Girlllllllll when I was working in the hospital I cleaned patient rooms. So when I do my rounds patients will request coffee, water, juice, etc. They get frustrated because the nurse wouldn’t give it to them after the call bell, or they’ll have a fluid restriction. It was always the rooms with the fluid restrictions that’ll I’ll get finessed out of giving them a beverage. I always pay attention to the signs on the door but sometimes signs won’t be there or i have to go an ask the nurse before I administer anything because technically I can’t really render care like that. Babyyyy when I tell you the patients be so madddd when I come back to their room and say “sorry since your under restrictions I can’t give you water sorry.” Sometimes they tell me quick before I ask their nurse “oh no no just go and get it for me please. Chile the BS in the hospital should be illegal. I hate that they treat the support staff like crap. They have a elite attitude towards us that’s why I left Kendra it was too much BS

[@KendraRN]

The elitist attitude is so disgusting to me. We are all in a team, I support my non clinical staff and depend on them for so many things.

[@Solange94]

@@KendraRN it really is, it’s sad because it’s classism and it makes no sense whatsoever

[@alicyclicda3566]

Use your resources. ty for sharing your thoughts. You made me crack up again

[@KendraRN]

Thank you for watching ❤️

[@SoundMind3]

Love your stories😊

[@jordanmontgomery425]

I love your nurse topic's❤

[@KendraRN]

Thank you for watching Jordan!

[@jordanmontgomery425]

@@KendraRN 👍🏽

[@nicoleebagot6241]

Girl you a beast! Love you down and up lol. Blessings

[@KendraRN]

Hey!!!! Thank you so much, I feel the love through the screen. Have a great Sunday ❤️

[@nicoleebagot6241]

@@KendraRN

[@NurseJuliaEzeji]

Nice one Kendra. Will keep to that.

[@KendraRN]

Hey my good sis! I know you will.

[@daijav9488]

Thank you for sharing. You are inspiring

[@bebephat]

Loved this video 💖 I totally agree that many people in healthcare (and even some patients) view the healthcare team as just the MD, the nurses, Physio/OT, and social work. So many times other members of staff have Picked up on things that were missed. ALSO, I agree about university teaching hospitals having a toxic work culture (not always, but very often). I’ve done placement at 2 now and I didn’t find it very welcoming. I work at a community hospital in Toronto, Canada…But, since I’m now back in school for my BScN, it’s likely my final consolidation will be with a university teaching hospital. Last time though, hopefully 😅

[@awwyoumad]

i love Kendra omg i wish when i become a nurse she will train me

[@KendraRN]

Maybe!!! I plan to always keep one foot at the bedside

[@bernadettegoodman2359]

I am thoroughly enjoying stories. Keep them coming.

[@KendraRN]

Thank you Bernadette!!! I appreciate you watching.

[@ladynottingham89]

An “inquisitive mind” 😂

[@bradleymbewa6717]

You know am addicted to listening to you

[@KendraRN]

Hi there! Thank you for watching.

[@olgagiles5773]

While I agree with the previous comment that stated you would make an excellent DON, the patients would ultimately suffer. I say this because there isn't one DON on planet earth who is as insightful, caring, compassionate, analytical and meticulous to details as you are as it relates to your patients receiving quality care in an acute care setting. DON's do not have the time, nor the desire, to be that "Kendra" nurse, lol, and it is understandable. Just change your name tag to "KN" instead of RN 🥰 Patients must really appreciate a nurse like you who makes them feel comfortable enough to engage in honest dialogue. You are gifted with the ability to secure a wealth of information from patients because you are empathetic. I have watched some of your videos and feel that you would make the best clinical instructor ever. Your students would learn so much from you and your stories as it relates to integrity, how to respond to bullying, showing compassion and going the extra mile and your hilarious teaching stories. I am sure you have the heard the adage, "No one cares how much you know, until they know how much you care." This is a quote by Theodore Roosevelt who became the 26th president of the United States, back in 1901 and is still applicable 100+ years later. This quote is especially needed in the medical/nursing field today and after watching your videos, I feel that you are the epitome of one who shows how much she cares. Thanks for sharing and blessing others. I just know that you make God smile every day!!!

[@KendraRN]

Olga, you made me cry, honestly. Thank you for your kind words. I will continue to try my best.❤️

[@bonitadavidson7250]

Kendra I think you would make a great DON

[@KendraRN]

That’s nice of you to say. I appreciate that.

[@YourDialysisNurse]

Omg 🤣🤣🤣 that first story has me 😂😂😂

[@KendraRN]

I am sure you have wayyy better stories than me being a HD nurse.

[@MyraHart1943]

Yes!!!

[@KendraRN]

Thanks for watching.

[@mimismith7183]

We have an environmental services person that is extremely nice, but she confuses our patients sometimes. This past weekend she brought in the lunch tray of a patient who was on contact precautions (dietary left it on the counter outside of the room, I guess), just trying to be nice, as she was about to clean the room. Well, the patient prompted her to remove the breakfast tray (dietary is supposed to come back and collect the trays, but hadn't), but the environmental services person did not reply. I told her that, although Tammy is very nice, she is not a dietary aide, she was actually from Environemtal services and here to clean your room, but I can remove the tray for now. Also, I'm not sure if a patient would want the person cleaning rooms to handle their food tray, IJS.

[@dahliavarghese6037]

I think some nurses are so busy or overwhelmed that they don't have time to be nosy...and some can't be bothered & don't want to get involved...

[@KendraRN]

Dahlia you’re right, both are correct.

[@sagittariusblu5701]

You are absolutely right nurses need to be nosy and pay attention to their patients. Once when my mother was in the hospital, she has since passed god rest her soul. Anyway, the person in the bed next to her, her husband would go into the bathroom with her empty water pitcher and come out with water. One day I asked him why was he getting water out of the bathroom when all he had to do was go down the hall and her could get ice and water or ask the nurse. He said he didn't want to bother them and the water in the toilet was very cold. 😳. When I told the nurse she was upset with me that I told her while she was sitting there where anyone could hear and she rushed around the counter and pulled me down the hall whispering to me not to say anything to anyone else and that she would take care of it.

[@KendraRN]

Did you write the water in the toilet???? What???? My mouth is open.

[@sagittariusblu5701]

@@KendraRN Yes honey, the water from the toilet. 🤮

[@tracyannjohnson5724]

What foundation are you using??? FLAWLESS coverage 👌🏽

[@KendraRN]

Hi Tracy, thank you, it’s Fenty Beauty Skin Tint. It’s really light, not heavy like foundation.

[@ProfessorEpps]

I’m weak!! 😂😂😂😂😂 This is hilarious.

[@KendraRN]

I laugh all the time at it.

[@MamaOAwesome]

So true!!!

[@chiamakaifeyinwanjoku7351]

Thank you Kendra❤ for the lessons learnt.

[@KendraRN]

Hi there! You are very welcome ☺️

[@chiamakaifeyinwanjoku7351]

Kendra, do you recommend a large teaching hospital or a small hospital for a newly qualified nurse. Thank you

[@thenurseelizabeth]

Your videos are so informative. I’m a nursing student and I document my journey on my channel but I like to really see what it’s like on the floor ❤

[@KendraRN]

Hi, thank you for watching! What’s your channel name?

[@thenurseelizabeth]

@@KendraRN Hi, it’s With Lizzy the one I’m commenting with ❤️

[@joardaelewis3560]

I'm weak 😂

[@KendraRN]

Lol😆😆😆

[@awesomethanyou]

Hi kendra! How long would you say it takes to develop nurse intuition?

[@ArnitaBranch]

Question: Why wasn't the nursing staff/care assistant staff doing their job in filling the water pitcher at least 3 times a day (6am, 2-4pm and 10pm as well as prn). The greatest opportunity to fill the patient's water pitcher is when the nurse is passing medications. I am not sure that filling the water pitcher from the toilet was intentional or out of ignorance. Beside the hospital floor, the hospital toilet is the nastiness place in the hospital. I hope that a social service referral was made and a home assessment for discharge was completed. Does the patient have access to clean and safe water at home. An even sadder story is when the nurse eats the patient's food and the patient doesn't eat. Whatever happened to trained volunteers who helped with some very basic needs of patients.

[@erica11717]

Create a course on nursing 101

[@KendraRN]

I’ve thought about it. I need to research where to start.

[@dahliavarghese6037]

It's interesting how some of the most booksmart people have the least amount of common sense.

[@mistermilkman]

I'm hella nosy just bc. It's crazy bc outside of work, idc. A lot of nurses run from the families, but they help me out a lot as well. Working @ night is gr8 4 that. B4 I get n2 the bizness, I go over their plan of care & request their input b4 I even do my med rds. Once I go thru their meds & explain what they r getting & y, we're talking about everything. B4 u know it, I'm getting all types of valuable info. The reason they came 2 the ED doesn't always match the chart.

[@KendraRN]

Absolutely!!! I involve the families, I let them help me with the care, etc.

[@rhandadormeus6818]

Well I was damn sure a nosey nurse‼️

[@KendraRN]

That means you were a star nurse ❤️

[@truInI]

❤❤❤😂

[@theempressdesha]

what if the patient was non verbal

[@KendraRN]

Great question, I would still question the person. Things can get tricky but it’s important to remain inquisitive.

[@dahliavarghese6037]

I can understand why this story is funny but it is so scary to me that a perfect stranger came in & got that close to a patient for days 😬 Plus he did it before?!! That could've been a serious lawsuit 😳

[@KendraRN]

That is so true, a whole stranger.

[@dahliavarghese6037]

​@@KendraRN 😭

[@emmadear3276]

Sir this isn't a Door Dash 🧐

[@KendraRN]

Hhhahah he was slick

[@dahliavarghese6037]

Food quality & budget has definitely gone down the drain.

[@dahliavarghese6037]

Some doctors have no people skills or bedside manners...

[@marimarujaa7818]

Common sense is something that is not taught unfortunately……

[@KendraRN]

Sure isn’t! Thank you for watching.

[@tracyannjohnson5724]

Common sense is not a common thing these days unfortunately 😒

[@user-nx5wr2rd2n]

I bet hes a homeless guy off the street, coming around for a free meal....