NZXT and the H1... BEWARE!

I felt that it is important to bring attention to this issue and to make sure that people using the H1 are aware of the potential danger and show an alternative way to protect their case from catching fire while they wait for the official NZXT fix to reach end users.
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[@jra5624]

I was told that this was the hottest case on the market right now. Turns out - my Intel was correct.

[@Vernius_]

Wombo combo

[@khaoticpenguin3945]

Noice!

[@khaoticpenguin3945]

That's some serious heat

[@Hadw1n]

haha made my day.

[@kylebaustian9207]

I love you

[@Jayztwocents]

Update: NZXT has just sent out a notice saying that the H1 is being removed from BLD and users with an H1 will receive a replacement riser cable. Please head to NZXT.com to find out more information. This all came to light after this video was created. Steves Video can be seen here - kzbin.info/www/bejne/nJu4pJaJh7GqodU

[@eveangreen1871]

Here before this gets a trillion likes. Such a shame it’s a BEAUTIFUL case.

[@bigatlas4547]

It sucks that videos like these have to be made :/

[@josephferdinandmanal6485]

watching this yesterday, having a bad pcb on that can really cause some fire.

[@ImAlsoMerobiba]

"Heat", hehehehehe.

[@CrunchyMaggots]

"Please heat to NZXT..." Very choice words.

[@THESHADOWOFJECT]

NZXT "We sponsor you" Jay "Fuck off about it." *turns to audience* "Shits on fire yo"

[@MidnightMechanic]

Literally there's a scene in Fight Club where the narrator explains how recalls work. if lawsuits are cheaper than a recall, they don't do one.

[@riothero313]

Like Chevy with their ignitions killing mobs of people

[@mikaelbiilmann6826]

"In Tyler We Trust".

[@jbzrs]

- pay 2500 dollars for a vertical pc that kinda looks like the real good one - a pcb that isn't grounded

[@Iucebowel]

profile pic checks out

[@RA-ui8yw]

I would say it looks more like a rats nest than something good

[@Iucebowel]

@@han5vk its just a joke, and what better than to learn from mistakes?

[@ahmedlag4909]

Modern pc building, pay more for hazardous part :v

[@Bradlifer]

Creates a pathway*

[@eveangreen1871]

This takes “my pc can heat my room” to a whole new level...

[@Chernosjk]

Experience the new *lit* gaming

[@MegaManNeo]

_this is fine_

[@bepbep7418]

And you thought Bulldozer ran hot 🥵

[@bluenightfury4365]

It can heat your house for the low low price of losing your roof! dx

[@AndrewLanier.]

well there's an issue, I don't have a room now

[@thalstantrailwalker2393]

halfway through the intro I'm thinking: he's going to zip tie it. 15 ish minutes later - Zip ties appear.

[@MadRC]

Haha I was the same.

[@udntwnna]

“Build a man a fire, and he'll be warm for a day. Set a man on fire, and he'll be warm for the rest of his life.” ― Terry Pratchett

[@mycatiswhite7408]

Lmao

[@pancon5]

Wiser words have not been spoken!

[@gittyupalice96]

and the riser cable manufacturer is named "WINNING!" . . . The universe has a sick sense of humor.

[@STORMFIRE07]

"Are ya WINNING son?"

[@iwinrar5207]

Oh charlie sheen

[@phillipzan2005]

That is funny, but not at the Same time

[@ahmedshaltout4992]

hashtag WINNING

[@albertgeorgy6827]

Why would anyone buy such a small dumb case instead of buying a normal case anyway lol

[@fikus1080]

Customer: I would like to buy house insurence. Consultant: Do you store any petrols, explosives or NZXT products in your house?

[@lukejennings3128]

Or Samsung

[@Balsa5LT]

@@lukejennings3128 that's what the note said 😂😂

[@benjy117]

Another Taiwan product creating a fire? But it's only WANNNNNNNNNNNNNNNNNNNNNNNNNNNNN. WHY MAKE IT IN THE WEST? CUZ THERE's only Juan?

[@pokeguy742]

@@benjy117 It's easier to manufacture and assemble overseas because the means of production are all over there already. Logistically, it makes more sense to have a pcie riser cable slapped together in the same town as the box factory, screw factory, heatpipe factory, case panel factory, and glass panel factory as opposed to blowing hundreds of millions on designing a new facility, revising said design 2 or 3 times to reduce cost, having the contractor cheap out on materials, making additional shortcuts to save costs, and having a new facility that's both more dangerous *and* more expensive to maintain and operate in thanks to expensive international shipping. Even if the insane startup costs were partially subsidized by the government, it would only be cheaper if not equally expensive to US customers if *every* manufacturer set up facilities in the US. Since most major companies have CEOs that get overpaid to the tune of 10s of millions (or more) per year, that rampant avaricious greed is gonna prevent the company from spending a single dime more than absolutely necessary. But your blatant racism is a good point, not sure if anyone can counter that white nationalism with logic.

[@Reap3r71]

😂😂😂😂😂

[@CrashForce]

Love how their Instagram page hasn't posted anything in 5 days.... I wonder why LOL Edit: As I'm making my way thru the video and Jay starts using zipties, it just reminded my of the time (about a year ago) when I had to use zipties to install a Deepcool AIO on an H510 simply because the AIO didn't fit in that case. Smh NZXT

[@khaoticpenguin3945]

Gotta do whatcha gotta do. My gpu Sag bracket is a ziptie

[@CrashForce]

@@khaoticpenguin3945 Okay fair enough, however that is something that you probably already knew as GPU sag is fairly common and there's very little a manufacturer can do to avoid that other than to provide you with a bracket included in your purchase. In my case (pun unintended), I will admit that it was partly my fault that I should have looked at the specifications of both my case and AIO before purchasing the two for my build (and not have taken NZXTs word that the H510 is a 280mm AIO case), however, other people are also having this issue with NZXT cases and 280mm AIOs from different brands. I finally got rid of the case last summer and replaced it with a Meshify C. When I contacted their customer service reps and told them about the issue, they literally said my AIO was the biggest that they've seen and can do nothing about it.

[@yoyopp9698]

Question is fixed now it’s 2022

[@chrisbenn]

I'll never consider buying a NZXT product ever again! The way NZXT have handled all of this is just not OK!

[@rewardilicious]

I disagree, I won't buy one buy that's because NZXT has always made cheap/bad quality cases, but this is hardly handled incorrectly. This isn't like a vehicle where it's difficult for someone to fix/change the part out themselves. The chances of it happening are also very low. This isn't even a part that I would find NZXT's fault... although legally speaking it is, because it's just a third party rise cable they used in their case. It'd be like getting mad at them if they sold a case with a certain motherboard and that motherboard has issues. If it's so important and could literally catch your whole house and fire and that's how you feel about it then go buy another riser cable for $30. Pretty small price to pay.

[@silverback2773]

@@rewardilicious I can understand this but the issue is that you pay for the product and expect it to work and work safely. Yes the chances are low that this will happen but what if it does happen and it ends up killing people. Not only this but if you spend 1000+ on a pre build you don’t want to spend more money on something that shouldn’t have been an issue in the first place.

[@dillingerdan]

NZXT looking at those Xbox vape smoke videos: “Now that’s the standout feature we need”

[@gvnady8380]

NZXT is trying to make KFC console looks like amateur

[@communalnoodle1356]

I'd return it for a refund and build in something else at this point..

[@petenielsen6683]

I was thinking of getting a NZXT midtower case but am thinking of going with a different brand after they basically told Steve what to go do with himself after his first video.

[@markduncan5314]

@@petenielsen6683 I was looking at a 510i for my build in Nov '20 and ended up getting a Fractal Meshify C instead. Love it, highly recommended and glad I went with it.

[@abeldrecke2819]

Hi in Jays "These are the WORST things you could do for your PC... " Could someone tell me what mouse he has in the background please? & is it any good? Thank you in advance!

[@raindancer9876]

@@abeldrecke2819 I believe it is a SteelSeries Rival 3 mouse?? I'm actually not that sure. You can find it on amazon for about $30. Whether its good or not, I'd just read about it and watch yt reviews

[@Mike-dd8bd]

I actually bought 2 of these H1 builds from NZXT. Personally I could care less about having to use the plastic screws as long as it never goes up in flames. I don`t even see the point to return the PCs when the problem is fixed for me.

[@DoctorX17]

Glad they moved to a full recall. I think you did a pretty good job explaining the basics of the issue for those who don't need the full detail of the GN videos or don't have the time. And the ziptie is a good stopgap until replacements arrive!

[@bobbysmichael]

Love the zip tie fix! I just did that this morning and immediately feel safer. Thanks Jay and Steven for your work on this!

[@Velduanga]

"That usually ends in a headline that no one wants to read" -Jay This is some serious poetry here.

[@NIGHTHAWK0007]

@@PEZ1514 goddammit you have point there shiit

[@BlackSmokeDMax]

These are going to be a danger for the lifetime of their use, sadly. There are still going to be people out there who do not know about this and don't fix it. There will also be sales of these as used items, where even if this fix is made, the next person may not know about it and may replace the nylon screw with a metal screw because the nylon one is lost, stripped, etc. Even if the manufacturer fixes this all the way via complete replacement of the riser cable, there will be cases out there that do not receive the fix. A real bummer all the way around. Props to you for helping to further spread the word on the grave issue Jay! Hopefully NZXT holds theirs suppliers feet to the fire on this issue as well. Not that ultimately this is not NZXT's issue. They should have checked this as well. And responded much, MUCH better than they have.

[@fateunleashed9680]

Agreed, and the really sad part is many have asked if the plastic screws are temporary. This could add to more passes on the hole adding to the chance of the short.

[@ahyaan2552]

I really hope that if these computers catch on fire, that the people using it manage to escape the fire

[@LKonstantina915]

even if they keep the nylon screw, there will still be a danger of stripping the pcb hole and exposing the cooper. Steve found that put after he unscrewed it 3! times!

[@sparda9060]

@@LKonstantina915 The screw is a spiral shape so its shaving it the entire time you screw it in and unscrewing it out... 6 times and it shaved off all the grounded protection... insane.

[@MrRourk]

They should be responsible and do a recall

[@lrmcatspaw1]

Brand of PCI riser cable: Winning. Yeah.... cus its "ON FIRE".

[@anthonybarrass9990]

Cheers Jay I just did this fix to my H1 case in the UK. If it wasn't for watching your channel I would never have known about the issue. The retailer in the UK who sold it me hasn't been in contact with me about it. Thanks for saving my house and families lives. have a great day.

[@losttime7764]

Electronics engineer here. I would not say "cheap 'ed out on the design" is entirely accurate here. Yes, following the standard design rules and plating the mechanical screw holes to the ground plane would cost more by like $0.00001.. because of the physical plating of those through holes and the material. However, they could have just as easily not had this problem by not plating those holes and not running a power plane (or any other signals) straight across those mechanical holes. Zero cost. This problem reeks entirely of n00b (new guy) on the job not understanding or following standard design practice for mechanical screw holes for industry standard computer PCBs (clearance rules to holes, plating to ground, etc..). I don't want to call out certain "engineers" or "designers" in some countries, but there is a tendency for extremely high turnover in those countries and for companies to pay literal pennies for college students (or less) to design these PCBs. Its entirely understandable how this happened from why the power plane got routed that way and the fact that maybe NZXT didn't vet this riser. A lot of companies from these countries "scam" suppliers by being "yes men" and saying they have the expertise, but at the end of the day, they want to make money by spending pennies and bypassing a lot of rules and requirements and getting the cheapest labor. You get what you pay for. I have zero knowledge of how this went down with NZXT and want to stress that the above is entirely an opinion and theory based on my personal experience in the consumer electronics industry and working with companies from several notable countries. I have not worked in the PC electronics industry and my experience has been in consumer electronics. Disclaimer is there, please don't bite my head off.

[@swiger01ify]

Me too I was thinking the exact same thing man

[@beseakos]

They didn’t cheap out on the design. They cheaped out on internal testing. If you can recreate the problem yourself it is a potential danger to every customer who bought the case. Even if it is a very rare problem (single digit number of cases when it actually caused a fire), it is still their responsibility it even passed testing.

[@VTOLfreak]

@@beseakos He does have a point. I have created PCB designs before and I can imagine how this happened. Designer guy opens up his CAD software, selects a multi-layer PCB and plops a 12V and GND plane in there. Then he adds the holes. Since he didn't draw a GND pad/coating around the hole, the software doesn't warn him the 12V plane is too close. If you want to cheap out by not creating a GND pad around the hole, OK but then you have to create a rule in your software to keep traces and planes away from any holes. This is a rookie design mistake.

[@beseakos]

@@VTOLfreak yeah you guys have a point on this one too.

[@christopherpedersen1820]

I think the only logical theory is that because there are extra holes the holes used in this case weren't original. The after the PCBs were made they decided they could use it for this by just drilling more holes without thinking that through. Also I think your estimate on plating holes is a bit low as that is an entire extra process AFAIK, but yeah it wouldn't be more than $0.10 at the absolute most per unit probably.

[@BlackSmokeDMax]

I'm not sure Steve was worried about not getting credit for figuring this out as much as NZXT trying to use spin control on it.

[@adamtajhassam9188]

Safety 1st :)

[@GamersNexus]

Yes. We were a lot more worried that our advance notice was being used to try and spin it instead of fix it.

[@ThatZidaneGuy]

Thanks for sharing your thoughts on this Jay! I applied for this fix a month and a half ago. I couldn't wait any longer and did the fix myself using zip ties. This also explains why my fix video is getting traction as well.

[@DavidWvip]

I was actually thinking of the same temporary method when I first saw the fire. Good job Jay!

[@MrArgonaut2501]

Give the gift of the H1, they will be warm for the rest of their life.

[@catbertz]

🔥 That's spicy 🔥

[@ryans3199]

I'd say something about how you're going to burn in hell for that joke, but if you own a H1, you could just burn now. 😋

[@AxisCorpsRep]

Jay's fix: zipties NZXT fix: memes

[@adamtajhassam9188]

Thank god i didn't buy this case yet :) it was tempting ....

[@fredericksweet]

Sad thing is zip ties are a better option than their nylon screws.

[@NightFoxXIII]

Even Steve from Gamers Nexus mentioned this. He was visibly angry, to say the least.

[@tylerbivins2393]

I pressed play scrolled down video instantly spoiled 😂

[@Dec403]

One of those solutions actually works. Jay may be on to something.

[@LewLewSwaggins]

Huge respect for doing this regardless of sponsorship,hardly anyone would do this!

[@eeeeeeeeeeeeeeeeeo]

Thanks Jay. I removed the screws and used the zipties in my H1. I most likely wouldn't have known this was a thing without your video.

[@eveangreen1871]

Looks like Jay integrated his IFIXIT ad in the case with the EXPLOSION! 💥

[@AndrewLanier.]

people do know if you dont comment, this comment will die out.

[@eveangreen1871]

Please don’t die out :(

[@AndrewLanier.]

@@eveangreen1871 I'm going to help the comment by replying, I can only edit now or else it might de-reach people, so KZbin can be broken unless you make 1 mistake I might have made a mistake

[@masonthompson6397]

Lol

[@SpacewolfDan]

he flogged this case ages ago

[@WayStedYou]

"could be" doesn't sound dramatic at all when you've watched the video, even a minor chance is pretty crazy.

[@michaelorlain4262]

The riser cable really on the cheapest side. This is so not nzxt. I dont own any nzxt but their product quality is very good until this.

[@kamui004]

@@michaelorlain4262 The riser 'cable' is of good quality. The problem is the PCB design and manufacture is 'China Quality' without any QA. As mentioned in the GN video that 12V plane trace should have been placed at least 1mm away from where they drilled the screw hole, and the screw hole plated to prevent the damage you see to the PCB in the video every time you screw/unscrew.

[@fredfinks]

@@michaelorlain4262 No, it wasnt. It wasnt worst but doesnt touch on Fractal Desgin & Lian Li for example.

[@kamui004]

@Bronze HD 14:24 you can see where Jay points how that part of the PCB has been drilled with multiple holes. Like whoever they outsourced the PCB from, just sells the same PCB to multiple companies and just drills a hole to fit the case. The problem it looks like swiss chess, like they tried to play minesweeper with the 12V plane.

[@mathewhex7045]

I told my brother to avoid this thing he has 3 kids. He didn’t know what I was talking about but now he knows and that’s the point. Gamers nexus and JayzTwoCents +++

[@D-2-the-no]

Ikr. Nzxt are a shitty company. Never rated their products either... The 510 has the worst airflow. This is a massive fail for them

[@chimeraguts]

Glad I went Fractal Design for cases instead of NZXT when I built my first machine back a few years ago.

[@knightnevermore]

No one ever: "Imagine how cool fire looks with RGB" NZXT: "Hold my beer..."

[@dsixtosan]

I'm happy this is getting more exposure. NZXT needs to take the correct action to remedy this right away. Edit: Steve is our guardian tech angel.

[@joe_ferreira]

Tech jesus has spite thee.

[@milessmith2362]

bow before tech Jesus.

[@DeltaLeader89]

I've been using mine as a personal fireplace. It's great actually, love the feature.

[@iPlayOnSpica]

Great, now you gave me the idea of an RGB chimney.

[@lesabre1972]

Thank you for taking the time and giving a good solution to make people safe even though it was not your job to do so. That's awesome!!

[@angulosermeno]

This is another great video from Steve. I always only see parts of Steve videos, they are really good, but a lot much for me, I see his videos, comment and like them, but you wrap his videos in a really great way.

[@kryten4232]

I am an Industrial Design Engineer. That riser cable product should NEVER have passed any reasonable design, manufacturing or assembly QC/QA! Both the cable manufacturer (WINNING?) and NZXT are culpable. QA has been a big issue in manufacturing and/or assembly for a long time now. Do not feel sorry for NZXT! They apparently trusted a third party to 'do the right thing" and obviouly didn't do any thorough testing. So they are just as at fault! To use your car manufacturer example, that's like one saying "Well, how were we supposed to know that cable we got from XYZ would cause a fire"?! They are the one selling the finished products. They are the ones who should be doing suitable QC/QA, especially for safety, before selling to resellers or direct to consumers! They have nobody else to blame.

[@StevePatak]

NZXT failed even before they would be "testing" anything. They have humans involved in the installation of these risers in the case. Did no one notice that the screws were too big for the opening as they drove them through during install?

[@kevingaukel4950]

Where I work, we have that very policy. I'm in aerospace, so our requirements are tighter, but that is something we are required to do. If we see something like this , we have a full-blown Failure Review. In my world, just that PCB dust would have shut down an entire line because that dust could screw up another part of our production line. I am certain we would have contacted this cable manufacturer and called them in on this.

[@AK4TF]

Agreed, just look at the airbag recall that affected almost every car manufacturer and was literally months/years to correct. I had a 2009 Jeep Wrangler that was affected by it. They told me it would take several hours (3 hours specifically). I waited a little bit (45 minutes) then had my wife pick me up. When I got home I received a call it was done (only about a 20 minute drive from the dealer back to the house). Looking back, I'm curious if they actually replaced the affected airbag.

[@doranurgaming6485]

Ten or so years ago, I worked in an automotive parts manufacturing plant. My line specifically was air intakes using the lost core method. We rotated to different parts of the line during our shift, because on two sections, you were moving heavy weight at a fairly rapid pace. Additionally, everybody needed to be up to par on QC. We used a small ultrasonic probe to determine width of part walls on the final stage of the line. If it failed to pass, you marked it fail, and put it on a separate rack. The line supervisor would come along, and test parts that had failed, a second time. If there was a passing result, both probes would be used, just to make sure one or both weren't calibrated properly. If he was satisfied it was an actual passing reading, he would mark PASS and his initials on the part. One shift, the supervisor had called in sick. Our line mechanic, who had worked the line for a few years, stepped in as supervisor. I had two parts in a row I failed. Keep in mind, nobody should take it personal when a supervisor comes through, and double checks, and says nah it's good. It's when they forge YOUR initials on the part, that you have to say something. I ended up walking off the line to get the department manager. I had taken one of the parts as proof there had been forgery. He ended up shutting our entire line down for the rest of the shift, while he looked into it. I don't know the details as to what punishment the mechanic received, but we didn't see him for a good week. Sad to say, me speaking up didn't make me any friends. He had been a suck up to most everybody there. I don't think I was there more than a month after that. I'm all for blackballing someone that is truly deserving. Like the time I was working as a lab tech, and a new hire, fresh from college with his tech certificate, made an easy to avoid mistake, that resulted in myself, the lab manager, and the owner, being exposed to a nearly lethal dose of gaseous cyanide. He should have been fired, and never allowed to take another technician job. Instead, decisions regarding blackballing are almost always based on internal politics, and you stepping on the wrong dick.

[@kryten4232]

@@doranurgaming6485 Agree. I've seen similar things at least a few times over 40 or so years. Not related really, but you reminded me of this: I was R&D Manager for an Industrial Engineering company in the late 80's. We made automated & semi-automated systems (gantry, belts, profile cutting etc.) We spent a year automating a Ford assembly line at a plant here. Ford decided that two weeks before the 'Grand Opening', they would hold a small media tour. My boss & I were there, ostensibly to explain things, with the GM & Production Manager. They hadn't mentioned they would do a live demo to show off the plant & we had two weeks of checks & testing to be finalized! We got to the area where they had the ASEA Welding *robots* assembling door panels... They walked & chatted, I stopped dead & grabbed my boss & pointed! Right next to an arc welder arm with sparks flying everywhere, were six 2m tall bottles of acetylene & oxygen (we found out later had been delivered that morning and left there). I yelled at the GM to shut the plant down NOW & pointed... He looked, swore & raced to the big red button scattered around and hit it so hard I thought it'd need replacing. The plant ground to a halt. The next area from that part of the line was the paint plant. If one of those bottles had a leak & a spark hit... that plant would have been a crater. They had to delay the opening & we found several issues. The Fire Brigade inspection team also found breaches & fined them heavily for operating the plant before their inspection. Nothing has ever surprised me since. Apparently... Safety is a 'nice concept'! *shrug*

[@watercannonscollaboration2281]

Jay is now officially Gamersnexus explained

[@afelias]

I thought this was official when he released the "shut up about AIO rad orientation I know you didn't watch the whole GN video" video.

[@MaaZeus]

You know, that is not a bad thing. GN's videos are great, but tend to be very long and very technical. Too technical for some droolers with attention span of a goldfish. ...a group which I unfortunately belong to, at least on bad days.

[@petrolhead0387]

I watch GN videos, but some of them tend to drag on and get a bit too in depth. I would happily watch Jay do a "GN for dummies" channel.

[@joshcantdomuch]

Friggin love these videos. Never anything I actually need to know but damn do I ever binge watch these. Lost my job due to coivd so had to sell my rig I made for Flight Sim to free up some money. These videos keep me motivated to hopefully be able to build something event better in the future. Thanks for everything Jay! You add joy to peoples lives more than you think.

[@Frizzy9000]

15:06 when Jay checked what the brand was, oh man that was gold!

[@glynmorgan5111]

Why did I have a flashback to fight club when he started talking about the car industry?

[@sysakPL]

That was about Ford and they really did that with Pinto. Well documented so feel free to look it up.

[@kaizen1723]

on a long enough timeline life expectancy falls to zero

[@j3rrym]

A times B times C equals X. If X is less than the cost of a recall, we don't do one

[@scottdickson9224]

I am Jacks amused sense of nostalgia.

[@wellingtonzani1280]

I am Jayz sense of amusing

[@carlwilson4425]

The "Operation" description... PERFECT way to explain it.

[@steelcrusher2922]

Ty so much for this video I built a pc with this case for my brother and I´m so glad that nothing has happened thus far he´s had it for only a month. Thank god it´s an easy fix and again ty!

[@chazdevereaux6258]

"Beancounters will determine at what point the lawsuits become more expensive than the liability." Jay explaining Edward Norton's job in Fight Club.

[@kaydog2008]

You can also use plastic poly rivets from Harbor Freight or push top snap rivets. Ace Hardware carries nylon screws so does Home Depot in the hardware section in those unique selection drawers. Don't forget to bring the metal screws with you to find the right size nylon screws.

[@cubic3d1547]

Was about to post the same. Major design flaw. Screw diameter should never be greater than board through hole diameter.

[@Dracossaint]

That was their intended fix in the set they sent out as replacement screws. however said kit is kind of garbage and snaps off once you take it out even once wish you would have to loosen it and tighten it to move it. So someone unaware of this you would just use what they had, which is probably the metal screws. Also it doesn't change the fact that every time a screw goes into it it eats at the PCb a bit, plating would have stopped it from eating into the PCb. but the main point as others have made is there shouldn't need to be a 12-volt near that screw. Ground by itself could be fine

[@jakeaurod]

Another important question: What other OEMs are using that "Winning" PCIe riser?

[@420rvidxr]

That's a very good question!

[@patricktho6546]

it was only produced for NZXT Edit: Like Steve said... Watch the videos mentioned...

[@agelessgod5141]

Very Glad to have seen this, I've never really wanted to do a pc in this case but I know people who are getting ready to purchase this case.

[@neoasura]

I just received a prebuilt with this case a few days ago. It came with the nylon screws, but I'll be replacing the riser cable. I'm still going to use it. I have a very very good fire insurance policy just in case.

[@rikgrime]

Gamers Nexus: posts new video JayzTwoCents:" 𝑂𝑢𝑟 video "

[@TitanreaperYT]

Cue USSR theme

[@reviewguru5457]

Love Jay but when it comes down to it hes a youtuber.. And they dont sweat piggybacking content off another KZbinrs work ... :(

[@noahgrimmer5095]

In all fairness jay is almost a computer commentator. Like other commentators they take news and talk about it. By more people talking about it it reaches more audiences. Like me for example who had no idea about this. It’s not bad that’s he’s taking the same talking point of other youtubers.

[@rikgrime]

@@noahgrimmer5095 I agree, totally fine what he's doing. It was just a joke , we all love jay here.

[@AndrewLanier.]

"12 volt and ground should not touch " Me- ah, so it's okay to touch a negative to a positive on a car battery while licking it.

[@dstark384]

It's a good way to brand your tongue. Add some ridges if you know what I mean 😉

[@AndrewLanier.]

@@dstark384 thanks for the advice

[@_BangDroid_]

Nah the resistance of your tongue/saliva will not allow high amperage to conduct at 12/14 volts. I mean you'll feel it, but only a bit worse than a 9v battery

[@Hijynx87]

@@dstark384 the ladies love it

[@khaoticpenguin3945]

@@dstark384 genius

[@GeneralNOH]

I remember thinking to myself when you did the washer thing "but the threads are still touching the PCB, surely a plastic fastener like cars use or even a ziptie would be better". Either way, at least you are dilligent to rectify this and inform us all of good temporary fix in a timely manner, potentially saving peoples rigs, homes or even their life. Really want one of these cases but i might wait until all this is sorted out

[@LarryMcHogan]

Thank you! Did the same quickfix as you and works fine. Notified also the store I bought the case from.

[@Pasquizle]

yeah my shed burned down during the Australian bush fires and lost almost everything i've ever owned, I wouldn't wish it on my worst enemy (I lived in my old shed and currently live in my new shed that's been built since then)

[@jakethebard]

I'm so sorry to hear that dude. Hope all is swinging back in your favor now...

[@NCrdwlf]

Oh man so sorry to hear that , I lost my house to a hurricane back in 2003, so I know that feeling of loosing just about everything.

[@Pasquizle]

Nah, I just had a few rooms built in my shed and live in there. Quicker access to my tools and everything, better than the house to live in imo. I moved back into the shed once we rebuilt. From the incident onward my friends called me the shedman sometimes and that's why I've adopted the title

[@richardgardiner9597]

Jay, I just wanted to say that I was impressed that there were no ads or sponsors in this video. Class act!

[@TruckTechJoe]

I love the Zip Tie idea, however I also added 2 pieces of 2-sided tape to add a buffer and or stronger mounting option

[@JeremyArchie]

I have a H1, and I did the zip-tie 'fix' last week when I became aware of the issue. I'm 'OK' with it (for now), as the system in question isn't used regularly, but I'll be making sure I get that replacement riser cable from NZXT.

[@802Garage]

OMG the Operation analogy is so apt and hilarious.

[@FastlaneKnight]

The fact that nzxt sponsors Jay and he still brings this forward and is completely honest with us is why I love this channel. Thank you Jay!

[@pr0xZen]

Thanks for your take on this, Jay. As a board-level repair tech, I enjoyed and was well informed by GN comprehensive content on this. But as a customer contact, I also understand 1) GNs content can be super heavy for most avg gamers and consumers, and 2) Your channel has much wider reach. So now we need Lie-nus to do one.

[@TheBlackstarrt]

"You may have an hour between these two videos" Me wanting to Procrastinate, awwww yeah.

[@AdRoXoN]

This why i love to watch your vids after GN Steve = Scientist Jay = Science PR

[@adamtajhassam9188]

These 2 men should make a combined channel

[@justan-eli9262]

@@adamtajhassam9188 he explained everything I was too lazy to watch in less time

[@RngmonsterX]

NZXT: WE STOP SELLING THE H1 FOR NOW! Meanwhile in germany: NZXT H1 in Black and White for 350€ each, in stock.

[@Anton1699]

Both are listed as “Currently unavailable” (»Nicht verfügbar«) now, but there's still no disclaimer about the fire hazard anywhere on the product page.

[@RngmonsterX]

@@Anton1699 yes, i have talked to the german NZXT and they told me they try to make them unavailable asap.

[@dack4545]

350 any currency for that shoe box is just taking the piss, it doesn't even look nice

[@souljastation5463]

@@dack4545 350 is a fair price considering it packs a 650 six PSU and an AIO, nevertheless, I'd like they'd sell a "naked" version for much less.

[@souljastation5463]

Not for long, also, at Caseking is unavailable. BTW I hope this fire thing makes the price go down, because since it became unavailable the price on ebay it's starting to rise.

[@manuele.itriagom.728]

Good to see this video, I'm planing of making a build and was consider this case.

[@magillagorilla9136]

Good video Jay, Nice easy temporary fix to this unfortunate issue. I'd personally take it one step further and put some sort of non-conductive material between the PCB and the metal case bracket simply to ensure the PCB has no chance of making contact with metal.

[@Dan-oy7pr]

Steve's method: 600 page electrical engineering textbook Everyone: wat Jay: 20 page electrical engineering for dummies Everyone: oh shit, nzxt fucked up

[@TheRealVranesh]

Tbh, both are necessary...

[@tomr3422]

I think Jay learned by licking batteries - he used the "operation" explanation widely used in engineering

[@kookoon]

less is more

[@xvbd6067]

You could say they "screwed up"

[@Dan-oy7pr]

​@@TheRealVranesh never said one or the other isn't necessary. If anything, these kinds of videos that follow up on steve's are needed to quell the dumbasses that are too low iq to understand steve ie: AIO placement

[@RetroAnachronist]

It’s the Pinto of computer cases.

[@UnexplainedHoveringSpheroid]

Just a general "It's the Ford of computer cases" really. The pinto fuel tank issue is far from the only example of Ford ignoring fatally bad design flaws and caring more about litigation cost than human life.

[@Dwarfusmax]

did anyone else get a Fight Club feeling from 8:38 ? I know I did, may not have been intentional but still great. Continue with the video.

[@Lokiman2024]

Thank you man, great idea I have the fix nylon screws it took them over a month to get me the screws I’ve had my build powered down for weeks and I think honestly I’m going to do your zip tie method until I get a new riser. This is the email they sent me the other day, I think they are going to do a riser recall. From NZXT Hello Kyle, We have provided a fix (nylon screws repair kit) that addresses the problem. We are also taking additional safety precautions with the PCIe Gen3 riser assembly in the event someone unknowingly uses metal screws and will be providing more information about these measures in the next couple of days

[@Bass_therapy_]

Nzxt is only gonna wake up when someone’s house catches on fire and they get sued

[@Mike-dd8bd]

As long as they follow what the laws require with a defective product they will not sued.

[@markj2093]

Sued for what? The owers complete fucking inability to assemble a PC Safely?

[@MrAttitude16e]

Steves big fear of this riser needing a recall was the safety concern of the riser going around a few times in private sales the new purchaser could have no idea of the risk of a house fire

[@tomr3422]

I would think that just swapping GPU's, or pulling a card out to clean it could cause the same issue

[@Terepin64]

Ever heard of punctuation? You should try it.

[@tomr3422]

@@Terepin64 punctu what? poor kids and there punctuation PTSD

[@MrAttitude16e]

@@Terepin64 I thought this was youtube not a college essay sorry pal. Screw you.

[@Terepin64]

@@tomr3422 *their

[@DeanOliver1964]

Even though I did receive the nylon screw kit from NZXT, I just used your method and zip tied it. Hopefully the new riser will show up soon.

[@jonmd1567]

thanks jay, im also a zip tie twisty kinda guy. I appreciate this quick fix for i also have this case. i haven't had any problems as of yet ( 8 months ) but better to be safe than sorry.

[@k12rising]

When your NZXT burns buy a Cooler Master to tame the flames.

[@devilmikey00]

All this because this winning company didn't want to spend a fraction of a penny to properly ground and protect the screw hole with copper.

[@fred_derf]

Yep, and NZXT saved 2 cents buying from them.

[@JFrameMan]

99% chance it was an honest mistake by a young engineer or designer. People live and learn and sometimes it's costly. I don't really hold it against them if they eat up the cost and fix it because I'm sure everybody in this comment section has made much simpler mistakes at their job.

[@vickas54]

They could have even gotten away with no protection at the screw hole, but for some reason they extended the 12V trace all the way to the end of the PCB. No safety margin.

[@C3l3bi1]

@@JFrameMan nothing to do with a mistake, its just cheaper

[@blahorgaslisk7763]

Seeing the different size of the rest of the holes it looks like it was designed for M3 screws, and it probably was safe using those and didn't become a problem until it was drilled out to accommodate the slightly larger #6-32 UNC screws used by NZXT. Now it was still a pretty weird design. They could easily have avoided any chance of this by omitting the +12V plane from that entire area of the PCB and everything would have been fine no matter what. But they didn't and when the hole was drilled out for the larger screws was when things went wrong. Now I don't know who drilled out the hole. If it was done by the manufacturer, apparently Winning, then it was a major fail on their part to agree to do this, but if it was done by NZXT without input from Winning or in the worst case against their recommendation then the blame falls entirely on NZXT. Something I find interesting is that whoever did the modification drilled out the hole to be so tight that the #6-32 UNC screws actually bites into the PCB. Usually you always want the hole to be large enough the screw can slip in without interference. To me this suggests that either it was done to specifications set by someone who isn't used to doing things like this, or the size was selected just because they knew that the +12V plane was very close to the original hole and that drilling it out to fully accommodate the larger screws would cause exactly this problem. In the end it doesn't really matter either way though as the result is the same if it was caused by ignorance or ignoring safety. It's only a question of who to blame.

[@AnimeNinjaBoy]

I gotta say, I've had this case for about a year and had no idea this was a concern. With that said I've been a lurker on your videos for around 2 years and I am now a proud subscriber! I used my old pink zip ties from my first build, smashed the fuck out of that like button and ringed that notification bell! Now I'm free from fires! Huge thanks to Jayz and the crew. #ialwayslikedyoumorethanlinus

[@klarox.official]

Mine was sent with the nylon kind of screw version which also provides some fire! Don't know if this is becoming regular with the new release but you can also get those screws afterwards I think... Just contact the NZXT support!

[@silverfeathered1]

Hold on... Since that mount looks like Swiss cheese; doesn't that mean it's designed and APPLIED to other products, too?

[@zakuraayame5091]

other applications it was better designed for and does not have this issue. This is a one off that both sucks for NZXT and the owners of the case. They should've just sent out the damn screws immediately and whatever they are doing behind the curtain with that supplier to be handled behind the scenes afterwards.

[@silverfeathered1]

There was wording that felt a bit condescending from them as a temporary fix. You could remove the one screw entirely, if you're that worried about it? Down playing the problem as if it's a rare case issue was not the right play. Day one they should have shipped out plastic push pin/rivets.

[@zakuraayame5091]

@@silverfeathered1 completely agree; but since I love to tinker, personally I'd just deal with it and be annoyed. Actually, that was the approach I had for years with various razer products, and I'd get gifted more razer products ... specifically issues with mice and keyboards. My tolerance for bullshit is quite high possibly :p But for average Joe? that needs to get done right away. Day one of verification/duplication of the problem the balls should've been rolling on getting the fix out to anyone with a warranty card and getting the word out in social media ... possibly even working WITH Jay and Steve to get the info out with a positive spin by being proactive to the very audiences that would be interested in such a case in the first place. I actually disagree with Jay here about the automotive industry. Maybe some car makers, and I won't name names because google helps well enough for the curious ... but many take the stuff quite seriously. Having worked in various industries over the decades, I can say for one of the hose supplier jobs, 'we haven't won a contract with any of the (specific) Japanese manufacturer's yet.' and part of that discussion was centered around quality control, defect counts per 100,000 units, and other things that were not meeting the standards ... because recalls over a power steering or radiator hose is very expensive, and not just the recall itself which is extremely costly but also to reputation. The company literally spent 2-3x the labor cost for the hoses going to be evaluated for those companies and they still weren't hitting the targets while the business was fully booming for other worldly automotive companies. My perspective puts scale in this as well. I was evaluating 1000s of hoses a day. They are not making 1000s of cases a day. You could say that would mean more attention to detail, but it also means less eyes on a process. How many of these cases exist in totality? How common is this screw size in nylon? How wrong are they really, as cheeky as it is, to just 'remove the offending screw'. I have some things solidly secured in my case with one screw that could've taken two but I didn't have two extra screws to mount those two devices, so one in each has done well for about 6 years and surely one screw in that expansion would've not been the end of the world. Hell I'd zip tie the damn thing! lol :) hope you are having a great day/evening

[@silverfeathered1]

This failure could have been a grand display of standing behind a product and going the extra distance to make absolute certainty that their customers were safe. The loss they'd incur would have been negated by increased customer trust which translates to more sales/money. The fact that they kept selling the case with the "revision" is enough to take this brand right off my radar. How many people out there looked at those plastic screws and just figured they were cheap alternatives to "real" screws to save a penny? How many people, that will have never heard of this issue, 10 years from now put in standard screws instead of the nylon ones because they either don't understand the purpose or broke the irreplaceable "revised" screw? For as many people that know about the fire danger now, there are exponentially more that have this case with no idea and never will. I don't think I've personally ever registered a warranty for a case in my life... I'm leaning towards that actually being the vast majority. ❤️

[@zakuraayame5091]

@@silverfeathered1 I would honestly think twice or maybe 3 times before buying another NZXT product, and I've only bought two ... their water cooling adapter for a gpu and an aio to go with it. Works amazing, but I do take notice with things like this and I think I may have come off a bit more forgiving than intended ;) They certainly could've and should've handled it in a way they could take pride in. One thing I do think of, from my years in various businesses; bureaucratic tape happens in these companies. Lawyers and accountants, and grumpy executives tend to make poor decisions when it comes to their product's view in the world because they are detached from it; and it just isn't crap like this but also processes that could be improved, including quality and ergonomics for workers ... tend to get huge pushbacks. Their reputation will be tarnished for a while probably because a few pencil pushers, not the people that actually have respect for themselves and the things they do in life.

[@Vertigo11]

MSI: Scalps their own cards during a pandemic. Nvidia: Tries to blackmail and blacklist Hardware Unboxed, claims the "community" is on their side. NZXT: WE WILL KILL YOU!!!!!!!!!!!!!!!!!!!!!!!

[@_BangDroid_]

Not before harvesting your machine's information with CAM

[@pivottech8881]

NZXT wants to go out with a bang.. Literally.

[@xXmobiusXx1]

Intel: Rocket lake will " Blast " your heatsink off.

[@freedustin]

at least NZXT is being honest

[@Almighty_Flat_Earth]

Seems like corporates are lined up in favor of illuminati Agenda 21.

[@wohnai]

Speaking of car recalls, I've had intermittent loss of power breaking. Ford announced a recall 2 years after I first had the issue. I've been waiting over a year for them to issue a fix. (Ford Recall 19S54 if you're curious)

[@nomorebushz]

Makes me appreciate my Altec Sonata ll ATX case. It’s so solid, and simple and roomy. Ordered a MSI Gaming Edge and Intel i5 10600k. scythe big shuriken 3 for cooling. The Sonata ll has a intake shroud that hovers over the CPU cooler.

[@wedgoku]

I'm glad I purchased the NZXT H210 ITX case instead of the NZXT H1 for my new ITX gaming PC, I noticed alot people who use these pci-e riser cables always have problems (gen 3 vs gen 4 cable.ect)....

[@ishaanm8270]

Now Jay will join the NZXT blacklist along with the Steves

[@sweetgherkinz]

oh steve got blacklisted? didnt know that lol

[@renatoigmed]

and NZXT is in OUR blacklist remember that

[@_BangDroid_]

Go and read the AMA about CAM software on the NZXT subreddit and see what bunch of kents they are

[@Wraithdagger]

If it were me I'd do it myself. "You don't blacklist me; I blacklist YOU!" Because this issue and how poorly NZXT has handled it angers me. And I'm generally a 'rainbows and puppies' type.

[@sergeserenkov4733]

@@_BangDroid_ i really don't why everyone hates on CAM, Sure it's not perfect but i've been using it for my AIO for 3 years with only one buggy patch. I bet those who hates on CAM never used Gigabyte software especially theirs RGB Fusion.

[@afelias]

When Jay brought in automotive industry in I immediately thought "There's no way they would risk a fire hazard in a device that deliberately makes explosions out of fuel oil" and now I'm a little put down about that truth.

[@mjc0961]

They absolutely would if it would save them a buck. Hell, they'd do it if it would save them a couple pennies.

[@eros8348]

Thanks so much jay. I made my own personal build in this a few months ago and upon turning it on it started to smoke. I was told by multiple people that it was my psu but I couldn’t find anything this might be the culprit

[@Jaaxfo]

The 12v plane shouldn't even get that close to that hole. Even if that hole was plated with a ground connection, it would be bad. It's not that uncommon for PCBs to not have any grounding on the screw holes, but you'll also see that there are no panes in the PCB within a few millimeters of the hole

[@paulnolan4971]

er, that's what she said ?!

[@blueblade455]

Made In China, "Winning"! 😃

[@edc1569]

@@blueblade455 All my stuff is made in China, but that board would of never got pass my Design Rules Check in my CAD software.

[@AndrewLanier.]

This is where everyone's supposed to act smart with random facts that they googled

[@mixedup5858]

@@paulnolan4971 who is she?

[@IdiotSerena]

People with the H1: well shit.. **frantically turns off pc**

[@kenm.4869]

I seriously did that. 😨🔥

[@zachalles1942]

Actually me, lol. I had received the nylon screws but was holding off putting them in because of laziness. I just spent the last 15 minutes installing them because of this video.

[@IdiotSerena]

@@kenm.4869 lol might have been a good choice

[@IdiotSerena]

@@zachalles1942 nice

[@Mike-dd8bd]

I did the same fix jay did in this video. They sent me the new screws but I haven’t felt that need to change the zip ties.

[@uvrays7939]

I love your videos. They helped me build my first pc. Although it has a very old gtx 1050

[@BaldSasquatch]

Love the fix. I would recommend a plastic or fiber washer between the pcb and frame as well as the zip tie. Could also use plastic rivets if you want it locked down tighter. The grounding pads are usually there to mitigate emf. Wonder why the Winning unit doesn't???

[@Gamer260]

Honestly for my peace of mind I would still add a plastic washer between the pcb and the mounting brackets when using the zip ties just to keep the pcb off the metal frame. Even with the smallest chance of something grounding I would take the extra small steps to remove all chances.

[@jakethebard]

That is also some very sound advice. With this 12v plane issue, who's to say that maybe the manufacturer didn't have some thin spots in their PCB where contact could possibly be made through the natural rubbing of PCB against the mount? Kudos to you my dude for pointing this out.

[@konzetsu6068]

He’s better off using another riser, he probably has a few lying around. My other pondering, shouldn’t there be a possibility of having a short to a ground plane in the pcb due to the edge fraying from the screws...

[@theigpugamer]

Me watching the video even though I don't have a H1 case neither my friends own one But because jay made a video on it

[@DjDaveVoom]

Thank you for the Informative video and thank you Steve Great Find guys !!!

[@Dusty2112]

Thanks I don't have that case but that was nice of you to do this video.

[@xenonram]

People in the comments keep saying "it's got an ungrounded PCB." There is no ground issue. Whether the board is grounded or not, the same problem will happen. Also, a copper sleeve will just cause the same issue. It's still conductive, and the copper sleeve has the same chance of grounding out the 12V plane. Putting a brass, copper, or any metallic sleeve in the hole will not fix the issue. It may prevent the screw from scraping the PCB and exposing the 12V plane, but if the hole is that close to it, where a screw going through it causes a tiny amount of solder mask or PCB to be worn away, that means the hole is to close. If the hole is that close, manufacturing tolerances would cause holes on some boards to already have the 12V plane exposed. And others could be so close that normal vibrations throughout the life of the machine could cause the metal sleeve to wear through the solder mask or PCB, exposing the 12V plane.

[@jaybosher6144]

Couldn't they use a sleeve and push pin insert similar to what cars now use to hold in bodywork to the body? Those are cheap and it would completely isolate any metal on metal contact. Yeah its still a bandaid but it would be solid n stable and more importantly for nzxt, cheap.

[@Qyngali]

Andrew is correct here, the real issue is that the 12V trace should never be this close to the hole in the first place. Sure any proper PCB would also have sleeved holes too to prevent shaving off PCB material, that's just common sense (unless you're WINNER!). Why there even needs to be a 12V trace present all the way over where the screw hole is boggles my mind...

[@chrishillery]

I'd assume that if "Winning" had taken the time to put the copper sleeve on the hole, they would also have taken the requisite care to ensure the 12V plane was far enough away from the copper not to connect. As it is, it almost looks like they were counting on the manufacturing process of the PCB material to "seal" the edges of the 12V plane, because it's clearly less than a millimeter from the edge of the screw hole. And even that probably wouldn't have caused any fires except that somebody else (possibly NZXT) elected to use a screw that was far too large, reaming out the hole until it exposed the 12V trace. That might not have happened if the hole had been properly copper-sleeved since it would've been far more obvious that the screw was the wrong size, and (since copper is tougher than PCB material) it might not even have been possible to force the screw through.

[@Qyngali]

@@chrishillery That's a logical fallacy, you can't assume that if they fixed one thing they'd make sure to fix the other.

[@chrishillery]

@@Qyngali I suppose I can't, no. I still think it would have been more likely to be caught. They laid this board out originally in some kind of PCB design software, I'm sure - if they'd marked that spot as a hole with a copper sleeve tied to ground, as it should have been, the software could have at least had a chance to say "hey, your margin to the 12V plane is too tight". Or maybe the sleeve would've actually connected to the 12V plane, and then the problem would have been so obvious that any QC at all would have caught it.

[@ElTeeger]

I feel bad recommending the H1

[@ProtexiGaming]

Thanks for making this issue known. I have spoken with the company whom i ordered the H1 from, and they have sent a fix kit to me. To me it sounds like some suppliers have gotten this and some not. However i think NZXT should make a social media post to reach out to a wider audience about this known issue.

[@papatoast3272]

Just a thought. I am old and out of date on many things you talk about, and this is why I watch. Oh and thanks. Then I was younger and trying to piece together an interior of my first car, there was a lot of plastic screws that were really cheap.

[@edin_print_3d652]

If A + B is less than C ..... they don’t do a recall .... fight club logic still so true!

[@pdxtrajlbpcg9167]

i was just thinkin that as i watched this.

[@renatoigmed]

nerd math. I love this.

[@bluephreakr]

You're an idiot. If the scene is that impressionable, yo'd have said it right. If A _times_ B _times_ C is _less than_ X, they don't do a recall. Also, life insurance pays triple if you die on a business trip, lol

[@Chris173972]

For the people with the H1 I guess you have two options: Poke NZXT for the replacement kit or Replace both the screws with zip ties like my friend did in the mean time. Friend has had them in since It was discovered last year, still fine with zip ties

[@mixedup5858]

They did, CEO address on their blog

[@martingodske3301]

As soon as I got my NZXT H1 I switched the screws with zip ties

[@Cryocide]

I really like the zip tie idea. If you want to go the extra mile with your workaround, add a thin coat of clear acrylic nail polish to the holes on both sides and let it dry. Conformal coating would be better, but I get that most people won't have this lying around. It'll make sure that no stray copper bits can ever bridge the gap between the case and the faulty card.

[@kokhowe]

I almost wanted to get this casing because it occupies less space....glad that in the end I went with the usual traditional casing instead for else of maintenance.