Old Top Gear 2001 - J.D Power Satisfaction Survey

The yearly J.D Power Satisfaction Survey on Top Gear, the last one of the old format show.

[@sutherlandA1]

That Mercedes goon was really blowing smoke up the brand's arse, a true case of spin and denial

[@soundseeker63]

A picture of arrogance. Below average quality cars and above average prices, but hey it's got a Mercedes badge so it's obviously good...NOT! Things aren't much different today from what I've heard.

[@MemphiStig]

unfortunately for the consumers, manufacturers seem to think mediocrity is an acceptable standard of "quality." the spokesmen are all about being deflective, and saying things like "that was a couple of years ago" and "there's always room for improvement" is neither helpful nor forgiveable. worst of all was that wanker from Mercedes, self-important jackass that he was. nothing like having to face your customers to show people what you're really made of. good show from the old school.

[@CarminesRCTipsandTricks]

If they tried that today.... There would be more whining from butthurt Snowflakes about insignificant items and the fact that ALL Cars aren't Electric yet.... And the Manufacturer Reps all standing next to their Lawyers, ducking EVERY concern! We're utterly broken as a Civilisation

[@aviconnor5956]

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[@laytonleo4307]

@Avi Connor instablaster ;)

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[@soundseeker63]

It's interesting to note that nearly 20 years on, the brand rankings seen here have actually changed very little! Toyota, Lexus, Honda, Skoda and Jaguar still regularly finishing at the top. Mercedes, VW and Ford still consistently mediocre, and French and Italian makes still bringing up the rear, with few exceptions. That Mercedes rep made me LOL! - arrogance personified! The only major change is the Korean brands have moved up the ranks significantly since then. Little movement elsewhere though.

[@tbrasc0]

I love the TVR reaction... "Its cheap and fast so stop moaning!" RIP TVR, you are missed.

[@jaklawrence4301]

They're not dead, they're just Russian.

[@KermitTheFud]

Jak Lawrence from being built in sheds to being built in Gulags

[@sherpafan033]

@@jaklawrence4301 TVR are now British owned again

[@farishanafiah8461]

Not the kind of mentality I want if I own a sports car in long term.

[@boktorinator693]

Is that Matt Farah's million mile Lexus?!

[@landyachtfan79]

This is NOT Matt Farrah's million mile Lexus!!!!!!!

[@joshualaw375]

Why yes! This IS Matt Farah’s Million Mile Lexus! Love me some RCR!

[@vavo4902]

That arrogance when the Mercedes rep was just amazing! "Best cars in the world" my ass...

[@86501freightliner]

Sounds like he's reading off a script...

[@bensmithkent22]

Merc quality went south late 90s early to mid 00s. CLS was a return to form and the 09 shape E class was way superior to the one that went before.

[@forza223bowe5]

VW were reliable in 2001, not anymore

[@scottirvine121]

Ahhhh information that’s helpful as oppose to the BHP and price of a Ferrari! Can see why it morphed into an entertainment show but do miss informative journalism

[@farishanafiah8461]

That's why Fifth Gear exists as a spiritual successor to pre-CHM Top Gear.

[@tylert6573]

18:22 Sunroof explosion😂😂😂

[@joshualaw375]

Does Mercedes *actually* think they make high quality vehicles? Hmm...

[@bicyclist2]

The Mercedes ML was just a rebodied Jeep Grand Cherokee when Mercedes owned Chrysler. They were both made on the same production line.

[@mfitzy100]

Ah the gold ole days...when Top Gear was actually relevant to the everyday motorist

[@danielphilpott4308]

m k your saying that top gear 2002 - 2015 was bad!!?!

[@paianis]

It was good entertainment, but not an informative show.

[@BillFrancis78]

It was more about Clarkson and the other two`s antics, good entertainment but as has been mentioned, not relevant to the real world of everyday car ownership, the relevance kept to supercars we may aspire to own but in our dreams only. if it had been made of an equal balance of entertainment and relevant info it would have been much more of a class winner and programs like 5th gear would have been uneccessary. Any mention of a normal car and Clarkson might as well have vomited on it.

[@rimmersbryggeri]

@@BillFrancis78 Not true. This version of topgear got cancelled because it was no longer relevant to the public. In saying that I liked this format also but it is actually very little more relevant than the next format since all the info provided in the tests were totally biased an inobjective. For example they gave the "new mini" great marks even though a more miserable shitbox is hard to find.

[@undiscoveredyoutuber7519]

Are you mr needham?

[@jaklawrence4301]

My grandad has a Nissan Almera, MY1998 (S), owned it from new - still going strong!

[@keithmartin1328]

I also had that generation of Almera and it was the most reliable car I have owned to date.

[@bicyclist2]

I'm not surprised. The Japanese always seem to lead the way. Thanks.

[@PhilOsGarage]

6:08 the definition of denial, tvr had quality issues for many years prior to this.

[@farishanafiah8461]

Definitely my most favourite JD Power Survey episode yet. Love seeing both the customer and the car industry representative fighting against each other.

[@100forks]

It is so true about Mercedes. My friends and I are all gear heads, we have all owned Mercedes and we all agree that we will never buy another one.

[@FEGTTTSDH]

E class at least...

[@parthadey2415]

Those TVR, Lotus and MG execs were pathetic, didn't acknowledge any concerns and were so arrogant and we wonder why there is no British car industry to speak of nowadays, we have brilliant engineers in this country bit piss poor management and culture that ruined us

[@blue7081]

Very odd survey, Passat and Golf are at the bottom, while Bora and Octavia, which are essentially rebranded Golfs, are in the top

[@soundseeker63]

It's a trend that still holds true today. Skoda frequently finish ahead of VW and the other VAG brands. I've no idea why though!

[@bowlingaz]

@@soundseeker63 Perhaps because expectations of VW owners are higher than Skoda owners?

[@matthewking5612]

​@@bowlingaz Or perhaps they're just better cars?

[@englishjack5112]

Interesting the German marques in J.D Power Satisfaction Survey do better when their built in Germany than when their built outside Germany.

[@turquoisecat761]

* they're (x 2)

[@lucylocket4740]

This episode is from around April 2001

[@darrenwilson8042]

Mercedes have been shite for years

[@paianis]

They had a rough decade from the mid 90s to mid 00s. The newer cars are generally fine.

[@rimmersbryggeri]

@@paianis W123 was the only solid merc and even they rotted worse than a 75 ford granada. They only lasted longer because the high initial investment warranted more bodywork repairs in the minds of owners.

[@NISSANMICRA-wj2oo]

@@rimmersbryggeri i think you mean the w210

[@rimmersbryggeri]

@@NISSANMICRA-wj2oo No I mean W123.. And all that came before and some that came after.

[@LR_84]

22:57 is that Gran Turismo 3 music playing? 😍

[@owrang9756]

I had 2 Rover 75's. The 2nd one was the most unreliable car I have ever owned.

[@dukeradwardthe5th843]

21:15 Is that a threat?

[@gabrielcaramet3238]

That generation of merc was awful

[@KretinoSantino]

One very rich person in my country, before he become this much rich once told. Rover 75 is the best car in the World .... but You have to own two, because one is always in service station.

[@SpitfireFortyFour]

I can't agree. My grandfather bought one new in 1999, V6 Connoisseur. He ran it for years, when he was done ot gradually got passes around the family. By the end it had around 300k on the clock, the only issues were the massive cost of the belt replacements and the injector which were done at 130k. One of the most reliable cars I've ever encountered! I can't speak for the later cars but the early ones were exceptionally well built.

[@ilya3379]

Toyota was DOMINATING. damnnnn

[@lewdards1127]

still are

[@ilya3379]

Is there a modern JD power survey? Would like to see if there actually is

[@lewdards1127]

apparently there is, not in the old style though. www.jdpower.com/cars/articles/jd-power-studies/top-ranked-cars-trucks-and-suvs-jd-power-2017-us-vehicle

[@KiloByte69]

Key word, "WAS".

[@joshualaw375]

Well yeah, they’re Toyota...

[@landyachtfan79]

3:37............British-Leyland, THAT's what's going on!!!! 5:40...........they allowed THAT on Top Gear?!!!!!

[@Ingleson-Grey]

Just came on here to check where my Alfa GTV was and not surprised at all. Is it expensive to run? Yes. Have the electrics glitched? Yes. Do I care? Nope. I love it to bits ❤

[@jaz9706]

JD Power surveys should be taken with a pinch of salt. The reason ? Lets look at Skoda, how can a car that is a VW be better than its donor ? Answer is that it isnt, however due the the brands dour image, owners talk it up, and dealers make more of an effort as they have to, which explains the higher rating, its simple really. Personally I look at warranties direct for more accurate reliability info. I suggest you do too.

[@frazzleface753]

Yeah, most people haven't got a bloody clue about cars and this reflects through the surveys. Often unrealistic expectations and/or not knowing how to use the cars features properly, account for at least some of the so-called 'maladies'. I do think however that Skoda has a degree of autonomy and it reflects through their offerings. People may just be overjoyed at getting a VW at a cheaper price, too.

[@American-Motors-Corporation]

jd power is bullshit the car companies pay them for their fake award!! it's the same reason why every car brand every year claims to have the "best in it's class" it's all sales bullshit!!!

[@paianis]

The Felicia is not a VW, it was Skoda's last in-house effort.

[@iainmclaughlan1557]

All right hand drive VWs are made in South Africa, that is why in Britain Škoda’s are better than VW.

[@tcraigh1]

Thanks for this, it was not however the last one of the old format, the jd power survey 2001 was done about easter that year, the last one was a special not broadcast till 2002 covering the car of the year decided by top gear, presented only by jason barlow, it didn't cover the 2002 motor show at the nec as that was covered by wrong car right car though some sources say the final special covered it

[@joshualaw375]

I think they meant it was the last JD Power survey episode of the old format.

[@krimke881]

Everything TG not on DVD, yes please! 👌

[@craigdavidson2278]

...damn, still have my 1.8l, K-Series freelander....sorted the head gasket issue out in 2005...since then just normal running costs...cheap parts (britishparts.co.uk NOT brit parts) all good

[@farishanafiah8461]

24:18 Like the way it looks 24:24 *proceeds to show an aging man* That's exactly the problem with the Rover 75, it's not for the younger demographic as what then-parent BMW thought.

[@russcattell955i]

Yaris, @2 a French built car, who'd a thought that !

[@busayar]

Jeep grand Cherokee 133 Jeep Cherokee xj 127 And I'm sure they still working fine While every other Volvo , Daihatsu, Daewoo, and specifically rover 75 are scrapped just after the show finished

[@shaalis]

Good ol Yaris ^_^

[@Exile_ok]

Everyone: 'Mercedes are a bad car brand.' Me: Obsessing over Placebo for the 87th time today

[@leenevin8451]

imagine the 2002 bmw 7 series on that list haha

[@maxeluy]

Korean cars made it good... Very nice!

[@Timico1000]

Is there still a JD Power survey in european countries? AutoBild did that in Germany, but stopped about four or five years ago.

[@DubiousMixer]

Does anyone know what track plays at 18:46? Thnx

[@matthewking5612]

Goon, by Butchers Goose

[@Parkskigaming]

holy shit i was taken away when they played Pure Morning when they revealed number 1

[@ghvtg]

One thing they didn't factor in here...maybe people expect too fucking much

[@terrificspokesman7416]

Mercades-Benz the number one mark? Err Rolls-Royce and Bentley says hi

[@timbotha4422]

How did the Porsche 996 do so well? They were famous for their IMS bearing issues.

[@intracosm]

yea my first car was a mercedes wagon with awd. honestly wasnt bad it drove great and wasnt slow but had no ac and it was impossible to get it working again not to mention the wheel lug nuts had rusted solid, also the transmission was a nightmare seemingly wanted to chuck me out throught the windshield every now and again

[@tuyenduong812]

You try to give the video more brightness it will be great if you do

[@jamessummers1902]

Literally a list of all the cars on the road when I was growing up.

[@BrenTravisMusician]

Thanks for an entertaining video.

[@XNick291X]

How many of them went on to present Fifth Gear?

[@farishanafiah8461]

Only Jason Barlow didn't go to Fifth Gear.

[@whiterottenrabbit]

Could you please mix in even more white noise next time? **slow clap**

[@woodrow_mayes]

90s Mercedes-Benz, ewwwwwwwwww