Operational Excellence 101 - 5. The 8D Problem Solving Process

[@franciscojaviercabellorive8361]

Thanks for haring with us this useful video...as a Quality manager, I have to solve problems every day and this is an excelent tool for that purpose. Some years ago I took a course about this process but, honestly, I had forgotten a lot of concepts...but with this video I have that concepts again in my mind and I understand them clearly.

[@OpExConsulting]

Thank you for the kind feedback. It is indeed a great process for example for an organization’s Corrective and Preventive Action Process. Check out our website www.oec-us.com in case you need some training material.

[@Dragonblaster1]

I consider it a failure if the team gets down to an "operator error" type of cause, rather than a process-based cause. I am thinking of getting a T-shirt with the legend, "You can fix processes, but you can't fix people."

[@OpExConsulting]

Alastair, I agree with you. People do not come to work in the morning and ask themselves how they can screw up today. Mistakes happen because they can. However, you need to understand what "operator error" (omission, wrong order, insufficient repetition, ...) is made that causes the failure mode to be able to improve the process so that these mistakes are impossible to make or at least do not result into a failure mode or defect. Different "operator errors" will require different mistake-proofing countermeasures. Mistake-proofing is an important "tool" in phase D5 and D6. Please review the complete training material at www.operational-excellence-consulting.com/training-material-preview/oec-006-preview .

[@kaydoksan4465]

@@OpExConsulting Thank you so much for the valuable information. Operator error is wrong for the occurrence. However, I absolutely believe that It can only be the cause of "escape". The operator is in charge to separate the "good" from the "bad", which he might miss.

[@vijaypathak4337]

Excellent explanation 👍👍👍