Operations Management: Juggling Tasks Like a Small Biz Ninja!

Here are some duties and responsibilities of an operations manager in a small company.
▶️Available for Hire! Schedule appointment: cirttconsulting.com/ola/servi...
I am discussing what is operations management, business operations and some of the job duties in operations management. I will also discuss some tasks I perform as a Business Operations Manager at a small to medium sized company.
I've been asked many times what is operations management in a small company? This is a day in the life of an operations manager from MY years of experience. I clearly define business operations management, discuss job duties as business operations manager as well as business operations manager job description.
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#whatdoesabusinessoperationsmanagerdo #businessoperationsmanager #ninaross #smallbusinessmanagement #operationsmanagement #operationsmanager #businessmanager #smallbusiness #management #business #manager #humanresources #smallbusinessideas

[@NinaRossBusiness]

*I WAS INTERVIEWED BY A COLLEGE STUDENT AND GAVE HIM ADVICE ON A CAREER IN BUSINESS OPERATIONS MANGEMENT. CLICK HERE TO SEE THE INTERVIEW* kzbin.info/www/bejne/d5CTopqJfsiUraM

[@hempressdigital]

Hi Nina, your slogan "I'm about to get in your business" is so catchy. Thank you for this guide.

[@NinaRossBusiness]

🥳🥳 Thank you so much for supporting the channel. Continue being AWESOME!😎

[@aharrison3022]

Did you trademark or patent it MS Nina?

[@NinaRossBusiness]

​@@aharrison3022No, I did not trademark or patent that phrase. I do have a catchy slogan for my consulting firm which is currently being trademarked. Thank you so much for supporting the channel.

[@fredthorne9692]

You make a very compelling point. Having an effective Business Operations Manager, along with a well trained, and dedicated Human Resources Dept. make for a positive, productive environment for both employee and employer. Conversely, an organization may ultimately fail through a lack of positive regard at all levels.

[@NinaRossBusiness]

You are absolutely right Fred. I've seen some critical scenarios when one or both factors are missing in a company. And it takes awhile to right the ship. That's why a good business operations manager is so important because he/she should always have an eye on all areas of the company. Thank you for watching.

[@ReemTahir]

Awesome video! I've worked with a really talented Ops Manager. She was so efficient and pleasant, working with her was so stress-free. Since then have deeply respected this role. I Thanks so much for explaining the magic behind it.

[@NinaRossBusiness]

Thank you so much for letting me know you stopped by! 👍🏾

[@DreamingOfDisaster]

Wow! Freelance Op Manager!? I like that idea much better than just working with one company forever!

[@NinaRossBusiness]

Hi April. I've done both. Ops Man for a multi-million dollar firm and Consulting. I enjoy ops consulting so much more. Every day is different and you get to deal with issues of all kinds (and some weird stuff too). Keeps your skills sharp. Thank you so much for stopping by and leaving a comment.

[@KanadianKappa]

Very informative. As a seasoned Operations Manager, this puts what we do in great perspective to those on the outside.

[@NinaRossBusiness]

ETBrown....Welcome to the Channel. I LOVE getting feedback from other Ops Managers. I agree with you in that some don't quite understand the position, that is, until there is a problem. Thank you for stopping by and please feel free to add a *KNOWLEDGE DROP* at any time. I appreciate you watching and leaving a comment.

[@GrandHaute]

i just got an operations manager role in a law firm after working as a sales person in the bank all my career. this is helpful.

[@NinaRossBusiness]

🥳🥳🥳🥳🥳 Congratulations on your new position. I am so happy for you! Good luck and if you ever need any tips, please leave me a comment on any video. 🍀🍀

[@GrandHaute]

@@NinaRossBusiness I sure will

[@grldchee]

Best video yet. Trying to hire an ops manager now. This video is very helpful in knowing what I'm looking for

[@NinaRossBusiness]

Hi Brian, thank you for letting me know you stopped by. If you need some help with a job description or job posting, send me an email at [e-mail].

[@kitayg20]

This is is so perfect and on point!

[@NinaRossBusiness]

👋👋 Welcome to the channel! Thank you for stopping by and leaving a comment

[@GlobalLeaderPearl]

I am aiming at a PHD in operations management and I am starting my journey.This is the perfect place to begin.Thank you.

[@NinaRossBusiness]

Welcome to the Channel! 👋🏽👋🏽Wishing your great success on completing your PhD in operations management. Thank you for letting me know you stopped by.

[@ForeignMRE]

Another great informational video Nina.

[@NinaRossBusiness]

Thank you for watching 👍

[@smonelh]

This was a great video and straight to the point. I guess I had not considered this as a major key factor in my business.... Thank you!

[@NinaRossBusiness]

👋👋 As your business grows, these factors will be addressed one way or another. Thank you so much for watching and leaving a comment. 👍👍

[@deserabonney4]

Thanks for sharing this information Nina.

[@NinaRossBusiness]

Thank you for watching.

[@jrcmes]

You're GREAT 🙂😊 Thanks so much for your input and expertise

[@NinaRossBusiness]

And you are AWESOME!!! Thank you for your kind words. I appreciate you taking the time to leave a comment.

[@Lurululiluuu]

Minute 2-50...you nalied it! Bravo Nina...I would not have explained it clearer and simpler.

[@NinaRossBusiness]

Hi Natasha! Welcome to the channel. I appreciate you stopping by, watching the video and leaving a comment.

[@isaacweidler2959]

Nice Video, thank you for the insight on the business operations world!

[@NinaRossBusiness]

Thank you for watching and leaving a comment.

[@ernestbrummitt1206]

Thank you for posting ! I’m seeking this same profession so this is very informative and helpful !

[@NinaRossBusiness]

👋👋 Welcome to the Channel! I appreciate you watching and taking time to leave a comment.

[@iempressempowers]

Love it, thank you very much!

[@NinaRossBusiness]

👋👋 Welcome to the channel. Thank you so much for watching and leaving a comment.

[@LeeRSmith]

Great info vid Nina!

[@NinaRossBusiness]

Lee, than you for watching.

[@janaeraquelmiller]

Awesome presentation! Thank you!

[@NinaRossBusiness]

👋👋 Welcome to the Channel! Thank you for stopping by and leaving a comment.

[@alexchaseguild]

Nice video! I appreciate it!

[@NinaRossBusiness]

Welcome to the Channel. Thank you so much for stopping by and leaving a comment.

[@AhmedHussein-de3dx]

Jazzakallah khayr Nina may Allah guide you to Islam sister

[@NinaRossBusiness]

Thank you for your kind words. I appreciate you stopping by the channel.

[@adrianharper5201]

Great info

[@NinaRossBusiness]

Thank you for watching Adrian

[@mk38451]

I am looking for a career change from executive assistant and this was great information, thank you!

[@NinaRossBusiness]

Welcome to the channel Margaret! Happy the information helped. Thank you so much for stopping by and leaving a comment.

[@avishkarparate2019]

hey, thanks for information

[@NinaRossBusiness]

👋👋 Welcome to the Channel. Thank you for watching and leaving a comment.

[@quentinlee2342]

that was a great video Nina, I wonder what the day to day looks like for an Ops Manager.

[@NinaRossBusiness]

Hi Quentin! Welcome to the Channel. Day to day for an Ops Man in a small to mid size company should be very diverse. Larger companies hire different types of Ops Managers that specialize in a certain area. That's why I prefer working at the smaller companies - that allows me to do everything and build a diverse skill set. Thank you for watching and leaving a comment.

[@MultiMagnum62]

Awesome information my friend.

[@NinaRossBusiness]

John! Thank you for watching 🙂

[@MultiMagnum62]

Thank you for providing, Humbled, John.

[@SuperBarbara]

ha! Love that intro

[@NinaRossBusiness]

Thank you! 🙂 I changed it up a bit on newer vids.

[@reginaferguson5687]

This was very helpful. I am currently moving into the role of the Business Operations Manager full-time and I am always up for learning so I can better perform in my position. I also want to get into Business Operations Consulting. Glad I found your channel. 🤓👩🏽‍💻

[@NinaRossBusiness]

👋👋 Welcome to the channel! Happy you found the channel and showing support. Congratulations on moving to Ops!! The consulting side is interesting in that you have some clients who understand what you do which enables you to complete the projects. Then there are some clients who kinda understand what you do or flat out forget your Scope of Services. This is where a good contract and clear documentation (emails) come in handy. I've met all kinds of wonderful business owners........I've met a few who tried to "suck me in" and make me their "employee", only to be disappointed when I rebuff their full time Contractor-employment scenario. Anyway, great to connect with another professional in the Business Ops field!! Good luck to you and please reach out to me if you have any questions 🙂

[@reginaferguson5687]

@@NinaRossBusiness Oh no, not the employee ploy 😄. I will definitely be reaching along my journey for advice and to partake of your wisdom and experience. Like my own personal Thoth 🥰. Thank you for responding and sharing wirh me and others. 🤓👩🏽‍💻

[@v.s.anandhreddy9410]

Keep it up 👍 Ma'm.

[@NinaRossBusiness]

👋👋 Welcome to the Channel! Hope you found the information useful. Thank you so much for stopping by, watching the video and leaving a comment.

[@RA-wn4ei]

Please make more videos about operation management and production management and what are the skills as a operation manager i should develope with some example please thank you 😊

[@NinaRossBusiness]

👋👋 You are a mind reader! I'm recording a series on Operations Management and production management next week. Look for the first video on Operations Management (cost control and cost cost management) in about a week to 10 days 🙂

[@RA-wn4ei]

@@NinaRossBusiness Thank you soooooo much ☺️

[@vkzr5163]

thanks for the tip

[@NinaRossBusiness]

Thank you for supporting the channel

[@vkzr5163]

@@NinaRossBusiness Yw!

[@ratchetrock443]

thank you mam.

[@NinaRossBusiness]

You are very welcome! I appreciate you stopping by and leaving a comment.

[@desihomemadefood]

Hello my new friend and nice video ❤️❤️

[@NinaRossBusiness]

Thank you for stopping by the channel.

[@benfrank2575]

I’m a Truck Driver looking for a career change, and I have been thinking about becoming an Ops Manager, and getting my certification

[@NinaRossBusiness]

👋👋 Welcome to the Channel. That's great to hear. There are plenty of areas within the Ops Management field and ultimately, what you do will depend on what company hires you. (more flexibility with smaller companies versus the larger ones). Good luck should you decide to get your certification. 👍

[@benfrank2575]

@@NinaRossBusiness thank you

[@nomiampofu9465]

@@NinaRossBusiness What are the required qualifications for one to become an Operations manager?

[@NinaRossBusiness]

@@nomiampofu9465 👋👋 Welcome to the Channel. In general, the term "Operations Manager" can be defined differently depending on the company. With that being said, a well rounded Operations Manager should have: -Mid level management experience, a degree in Business Management or a combination of both, -Compliance knowledge and understanding of governmental agencies that apply to your company, -Conflict resolution experience, -Interpreting financial data, budget preparation and planning, -Technical writing, -Creating, writing and executing employment policies, -Emergency preparation and planning experience.....I can go on and on. My bookkeeping skills have come in very handy for me as an Operations Manager. Some Ops Managers never touch the financial end of the company....I have always had major decision making with corporate finance and managing bookkeepers. *Qualifications ultimately depend on what the hiring company is requesting* Even if that company is requesting minimal qualifications (nothing that I have listed above), the position of Operations Management involves wearing many hats. The more experience, the better. Thank you so much for stopping by the channel and leaving your questions.

[@ElliotScottDating]

I never worked with one but would love to. Don't know how to even start. lol

[@NinaRossBusiness]

👋👋 Welcome to the Channel. With my background, a good Business Operations Manager/Consultant can help a business owner with on-going advice, talk over new ideas, "tweak" his/her company by examining processes, uncovering/helping resolve business-related issues and creating a solid foundation for all areas of the business.....not necessarily in that order. It starts with a phone call, some Q&A and a lot of honesty. Thank you for stopping by the channel.

[@ElliotScottDating]

@@NinaRossBusiness even if I am just a small youtube business?

[@NinaRossBusiness]

@@ElliotScottDating Depends on your definition of "small". One of my Clients came to me with an idea on a napkin and no money. Three years later (2021) we are looking for an auto mechanic shop for him to purchase. If you start laying your foundation early, it's easier to scale your business. *My TWO CENTS* : Don't wait until your business is large and out of control THEN try to lay the foundation afterwards. Might I suggest drafting a blueprint, outlining where you'd like your business to be in 2 years, 5 years, etc., determine what issues you may have moving towards those goals and creating a plan b (maybe even c) to get around perceived obstacles.

[@ElliotScottDating]

@@NinaRossBusiness Can I hire you for seveal hours to help with that? Or is that not how it works? lol

[@NinaRossBusiness]

@@ElliotScottDating Send me an email at [e-mail]. Let's make an appointment to speak on the phone. If you don't need to spend any money we won't spend any. Consultation is free 🙂

[@darrelllarks4958]

Start up. We do not have one at this time. Owner operated....

[@NinaRossBusiness]

Hi Darrell. Thank you for watching and leaving a comment. If you have any questions, please leave them under any video.

[@tyreejohnson1418]

What can I expect every month for my check?

[@NinaRossBusiness]

Hello Tyree and welcome to my channel. I will provide a general response since I don't know any details about your company. Here is what you would receive for your monthly check: Your company operating in a proactive mode. The ability for you (owner of the company) to transfer responsibility of problem resolution to me. Regular monitoring of your company's processes. If none are in place, written processes will be created and employees trained on those processes. Contact with an expert who can assist your company with any sudden issues. Anticipation of unique problems that could happen at your company AND step-by-step resolutions to those anticipated issues. Written processes for all key positions within your company - this enables your company to continue operations when key employees are unavailable. Clear, written emergency planning. Examination of your current HR department to ensure maximum protection of your company and its assets. This includes assistance with hiring/onboarding/review/termination of all employees. Resolution of any issues in this area. Regular examination of your business financials, review of bookkeeping processes, review of corporate financials, recommendations to save/cut cost. I am QuickBooks certified and can ensure your company always maintains control of its financial records. Work with your company's Accountant during tax time. Work with your company's bookkeeper to ensure tax prep processes are developed and completed to ensure a smooth tax filing. Review tax filings for accuracy. Research any ideas you (business owner) may have for expansion, reduction of business. Regularly examine your business insurance policies to ensure maximum protection. Regularly train employees on your company's employment policies and how those policies will be enforced. As a Business Operations Manager, I remove the worry from business owners as it relates to business operations. This frees up the business owner so he/she can focus on their primary job which (should be) getting more business. Sorry for the long-winded, unorganized response. My duties cover much more than this depending on the needs of the Client. If you have any more questions, please don't hesitate to ask. Thank you so much for stopping by the channel. (HR services are for Texas businesses only since I am based in Texas).

[@sabrinaashanmugarajah7052]

I'm needing helping with my internship Question:how would you apply diversity to an operations manager role?

[@NinaRossBusiness]

👋👋 Welcome to the Channel! Great question. Applying diversity to the Ops role can be anything from creating calendars of events and holidays for different cultures, educating employees on those types of events, writing employment policies that outline your company's stance on Diversity, Equality and Inclusion, training staff in areas like sensitivity, holidays within the various cultures, ensuring that no employee feels excluded because of their culture, enforcing disciplinary actions to those employees who violate diversity policies. Stuff like this. Applying diversity as an Ops Manager includes leading by example - let employees see you ensuring all employees are treated equally regardless of differences. Hope this information helps. Thank you so much for supporting the channel by leaving a comment. I hope you consider subscribing. Friday's video will offer career advice for anyone who wants to be a Business Operations Manager.

[@sabrinaashanmugarajah7052]

@@NinaRossBusiness thank you for this!! Also one more, why do you think its important for an operations manager to implement diversity in the workplace?

[@NinaRossBusiness]

@@sabrinaashanmugarajah7052 Three responses come to mind - not necessarily in any particular order: (1) Employee Retention (2) Attract more job applicants (3) Public perception of the company. There are other reasons but those three immediately come to mind. Hope the information helps.🙂

[@dhanyashetty3233]

What course should I take to become business operation manager

[@NinaRossBusiness]

👋👋 Welcome to the Channel! I can tell you what areas have helped me as a Business Ops Manager. Might I suggest a business management degree with emphasis on subjects like technical writing (for creating job descriptions, processes and policies), anything related to finance/budgeting (for setting budgets, reading financial statements), anything related to negotiations (counseling employees, negotiating salaries), learn how to do research (problem solving), anything related to analysis, emergency planning. You may NOT utilize all of these skills if you are employed by a larger organization but its best to be a well-rounded Business Operations Manager. Please let me know if you have any more questions. Thank you so much for stopping by and leaving your questions.

[@rawiaj6984]

Hello, I was a store Manager in a makeup store! now I’m going to have an interview for operation supervisor and I’m so scared cause I feel I know nothing about this job! And I really need a job🥺I don’t know what to do! I literally know nothing about operation supervisor! Help what should I do?!

[@NinaRossBusiness]

👋👋 Welcome to the channel. Bless Your Heart! If you ran a retail store, you have a general grasp of Operations Management! Find out the job duties for the job you're interviewing for and compare them to the makeup store! When you get to the interview ask for a detailed list of specific duties and talk about any similarities with duties at the makeup store. I think you will be fine in the interview.....find the similarities and please let me kno how it turned out!!

[@rawiaj6984]

@@NinaRossBusiness oow! Thank you very much for your support . I will , wish me luck ♥️

[@NinaRossBusiness]

Wishing you tons of luck! 🍀🍀

[@ismaelgirado2887]

i've been looking to speak with someone about what you was talking about GHOST EMPLOYEE. Would really like to speak to you about me being frauded

[@NinaRossBusiness]

Hello 👋👋 Thank you for stopping by and leaving your comment. You can email me at [e-mail] for any in-depth questions.

[@processpundii]

I want to do certification in process management

[@NinaRossBusiness]

That's great to hear! How long will the certification take?

[@felicia1ofakind]

Hi, good video, very hurtful. My question is, when is it a good time to hire a business operator manager?

[@NinaRossBusiness]

Welcome to the Channel. There is no "good time" specifically to hire a Business Operations Manager. You hire a Business Ops Manager either full-time or contractual when you see your business starting to grow, when you have issues with the functionality of your business, when you want your business reviewed (etc.) There are many reasons why businesses hire Ops Managers. Business Operations Managers can be hired full time when the company can afford to do so to relieve the owner of the operational and management issues of the company. Personally speaking, I get hired when small businesses want to move from napkin planning to actually starting to expansion. Wide open field, depending on the experience of the Ops Manager. Might I ask please, why was the video very hurtful?

[@felicia1ofakind]

@@NinaRossBusiness Thanks for responding, I was seeking information because I'm in the transportation business and the day to day is overwhelming; mainly in the area of hiring

[@NinaRossBusiness]

@@felicia1ofakind You may want to consider contracting with a Ops Man (consultant) or other individual who has experience in creating job postings, preliminary interviewing, performing background checks, new hire docs, etc. I have a suggestion or two if you'd like to hear them. Please email me at [e-mail]. I will return the email with my thoughts re: what I think may be helpful to you. If you email me, please let me know what state your business resides.

[@ReasonablyHilarious]

Hey. I have a question. Is getting a degree in business management worth it? Im specifically aim for the logistics and operations management area under the business management umbrella. Tips? Ideas? Or input?

[@NinaRossBusiness]

👋👋 *MY TWO CENTS* if you have some *years* of business management experience you my not need the degree. If you don't have years of real-world business management experience I'd go for the business mnagement then branch off from there with logistics and Ops.

[@ReasonablyHilarious]

@@NinaRossBusiness oh ok, thanks. Im 22 with 3 and half years of manufacturing experience. But im trying to move up to team leader for now then in October, once our company gets to its second phase I want to move up to Group Leader(Production Supervisor). Our company has been promoting/hiring a lot of outside people with degrees, so I thought maybe i should take up business management to get that position and as time go by, move up the management ladder. And thanks for your feedback!

[@NinaRossBusiness]

Start listening to colleague complaints and discuss possible solutions to those issues with Managers that won't take credit for your work. Also start getting to know the key decision makers and talk about any new ideas you may have to perform tasks at your company. Stay away from pettiness. Help other colleagues resolve their issues. Think like a Manager. Management will start looking at you like a Manager and maybe think about you for promotions - with or without a degree.

[@ReasonablyHilarious]

@@NinaRossBusiness ok, thanks. Yes, i MOST DEFINITELY don't get involved with drama or immature behavior at work. Now when i was a quality tech, i proposed many ideas to my Plant, Shift, and Engineer Managers about a work station that I worked in when i was a regular team member. At first they didn't want to listen or use any of my ideas. But after MANY failed attempts of their ideas, they finally used one of my ideas and gave me slight credit. But now they are way more open to any ideas that i have. Hopefully the upper management at new location see the creativity that I bring and will somewhat use them. And if not, ill completely understand, but will continue to propose any ideas that i think would help our team members.

[@ReasonablyHilarious]

@@NinaRossBusiness side note lol. I think our upper management does slowly see me moving up in the future. Because they always call on me to run the floor when managers, and supervisor have to leave.

[@chandhabhanuja256]

Mam, What about business operation specialist?

[@NinaRossBusiness]

👋👋 Welcome to the Channel. Based on what I've read, a business operations specialist is responsible for providing specific oversight in a particular area of the company. It's possible that the business operations specialist position could be a support position under the business operations manager at a large company. As with most positions, ultimately, the tasks of the business operations specialist will depend on what job duties are assigned by the company. Sounds like this position would be a great stepping stone for anyone wanting to go into Business Operations Management. Hope the information helps. Thank you so much for stopping by the channel and leaving your question.

[@chandhabhanuja256]

@@NinaRossBusiness Thank you mam

[@NinaRossBusiness]

You're welcome. Please let me know if you have any questions.

[@theirregularhubshow4734]

Hi do you have OM qualifications

[@NinaRossBusiness]

👋 Welcome to the Channel. Yes. Prior to consulting, I have about 15 years of experience in the number 2 position (OM). I've been consulting now for a few years. To see my qualifications, please visit my LinkedIn page. The link is at the top (right) corner of my KZbin page. Thank you so much for stopping by and leaving your question.

[@theirregularhubshow4734]

I want to ask that because I just got my diploma in Operations Management and currently don't have any work experience, am I a treat as I'm looking for employment with my qualification to the people hiring personnel. 🤔

[@NinaRossBusiness]

Congratulations on getting your degree.🥳🥳🥳 What state do you reside?

[@marilynscull4585]

To bad you are in Texas Nina.

[@NinaRossBusiness]

Marilyn, I have had Clients in Illinois and Wisconsin. Thank you for watching.

[@favored4life]

Hello, is there a number to reach you? I visited your website last week and sent an email with no response.

[@NinaRossBusiness]

Hi @Favored4life. Yes, I remember your email. I sent an email to you the same day you requested information. I will resend the email this morning. Initial contact is made via email. Please check your spam folder as well. Thank you.

[@favored4life]

@@NinaRossBusiness thank you, just responded.

[@NinaRossBusiness]

@@favored4life My apologies. I have never had these issues connecting with someone from KZbin. I have yet to receive your response and my email provider has a 24 minute hold time. If you have a Facebook profile I can connect with you there, then use FB Messenger to call and speak with you. Again, my apologies.

[@favored4life]

@@NinaRossBusiness oh wow, I just received an undeliverable message to the email address I replied [e-mail]? Is there another email I can forward to? I'll try this one again.

[@NinaRossBusiness]

@@favored4life Phew! I received your email and responded. My apologies for the issues.

[@GlobalLeaderPearl]

Also,and this comes from a good place...The colourful shirts are a no no.A business suit ,a nice decent office,good manicured short nails ,a bit of make-up and contact lenses with a good Afro will work so much better for you.Thank you.Lov you tonz.

[@NinaRossBusiness]

Thank you Tonz and no worries on the critique. I have not worn makeup since I was 25 (allergies). I don't wear contacts (eye issues). My hair is natural but as I age it's thinning so don't be surprised if you turn on a video and I shaved my head!🤣 It's the knowledge that keeps Clients paying, new Clients calling and viewers either watching or emailing me. *MY TWO CENTS* You are correct with regard to clothes, nails, etc IF I worked in an office with a dress code. As a successful self-employed business ops consultant, my "dress code" for me and my Team is to produce measurable results for our Clients and let everyone who watches my channel know that Nina is personally here to help viewers pass exams, resolve an issue or listen to an employee who was terminated, dealing with a lousy boss or help an employee understand why they were terminated. You would beat me - I am wearing Tshirts in some of my videos!! 😲🤯 Have a great weekend and I'm sure you will get that Ph.D. 🎓