Ottawa woman warned BMO of suspected bank fraud, still lost $15K

An Ottawa woman said when she suspected someone was trying to gain access to her BMO account, she went to the branch to inform the bank. She was told everything was fine but, by the time she got home, $15,000 had been stolen.
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[@B.D.F.]

Wow, the number of complaints nearly quadruples and BMO is still blaming customers instead of taking responsibility.

[@on2thenextthing]

A lawsuit will fix that.

[@DonnellOkafor-pd7yn]

I bet the lovely ppl of Punjab are responsible.

[@sktoh4469]

​@@DonnellOkafor-pd7ynYou are spot on!

[@jacobuszwanenburg1629]

And no police involvement !!! Too busy with harmless protestors !!🤮😡

[@shaylagoogle3097]

They should be investigating!

[@62Cristoforo]

Scammers have someone inside BMO

[@starlord1637]

You got it!

[@mcrow9599]

INSIDE JOB BMO needs to be investigated

[@americaofthenorth655]

Class action lawsuit against BMO

[@theehans]

Nah, Op leaked the password

[@americaofthenorth655]

@@theehans 1400 times? I don't think so

[@pantherman4699]

@@theehans They use keyloggers, or look up saved passwords from your devices.

[@chocomalk]

Clearly this is BMO's fault.

[@theehans]

Nah, OP needs to secure their passwords

[@rupertperiwinkle4477]

@@theehans Was her password 1234?

[@chocomalk]

@@theehans She was at the bank to warn them and they changed the passwords, gave her new cards and told her the money was secure and by the time she got home her money was gone even though her account should have been flagged for suspicious activity.

[@cmcinnis3746]

@@chocomalk or at least freeze her account?

[@cupidok2768]

Y canadians do this

[@b21raider27]

Smells like an inside job. 331 to 1400+ complaints (2021 to 2023).

[@ZoomZoomMX3]

That's probably why their not paying back the customers even though these banks have to have some sort of insurance don't they.

[@moelo5930]

Time to switch banks if BMO does not care about their customers.

[@leagueaccount6254]

you act like all the banks are enemies XD

[@gamingrigd3537]

@@leagueaccount6254The big 5 banks, yes they are the enemy.

[@rupertperiwinkle4477]

Did you switch yet?

[@user-gn8eb4ii9p]

Every bank is like that. I experienced it!

[@ludo_]

No bank cares

[@robinhooper7702]

I lost $10,600 this way 4-5 years ago. BMO apparently investigated and I was compensated $3.28. I tell everyone and anyone not to bank a t BMO.

[@sjbutler2330]

Has this got anything to do with online transactions? No online for me, never!

[@jeniferrankin9731]

Switching banks immediately

[@theehans]

You probably never had a bank account to begin with

[@OmniFilm-dk8ox]

Where you gonna go...they are all the same...some even worst

[@totofreelance2213]

@@OmniFilm-dk8ox buy your own safetybox in your home. You don't need a bank.

[@JMian]

@@OmniFilm-dk8ox Buy ETFs, GICs. Don’t let your money sit in your bank account

[@A.I-GAMING]

Close your BMO account today and transfer your funds to a better bank.

[@theehans]

And you don't list a better bank because there isn't one

[@DonnellOkafor-pd7yn]

Recent hires from lovely Punjab are responsible

[@rhyno514]

​@@theehansfr if you dig deep you will see this same problem with every bank just not all make the news

[@chavonjames8941]

@@theehanselectronic vs traditional banking is the way to go. Invest more w your electronic bc better deals and money options while w traditional used for everyday stuff such as purchases and whatnot. As someone that started w TD.B and not too long ago got approved for NEO, much happier w Neo than TD for much of electronic banks don’t charge the service fee/monthly fee but still has better saving options and deals to even save more when I shop :3

[@user-js2dr9gv1u]

BMO is the worst bank. I have a complaint filed against BMO with the Ontario Ombudsman for Banking Services and Investments (OBSI). If I don't receive satisfaction, I'll sue BMO in Provincial Small Claims Court.

[@DonnellOkafor-pd7yn]

We never had so many problems until the lovely ppl from Punjab province came here

[@rupertperiwinkle4477]

@@DonnellOkafor-pd7yn Which is also the governments fault for not regulating/restricting the number of International students they let into Canadian colleges. In today's news, turns out Conestoga College was the highest profitable college -- they turned out a $106 million surplus all thanks to increasing their Intl student admissions. And the government has no regulation over this. It's still this governments fault.

[@DonnellOkafor-pd7yn]

@@rupertperiwinkle4477 totally agree. It's 100 percent Trudeaus fault.

[@rupertperiwinkle4477]

@@DonnellOkafor-pd7yn You fell on a slab of ice. You forgot to wipe your butt after your went poo. Must be Trudeaus fault too.

[@rupertperiwinkle4477]

@@DonnellOkafor-pd7yn Did you po0 today?

[@user-uz3vk8vj4q]

Wow banks are supposed to keep people's savings safe from fraud. The bank should be liable for this. It's disgusting how banks don't assume responsibility for these incidents.

[@Sally-ih6ls]

Even before this I would never deal with BMO, nothing but problems with them!

[@8252001Maverick]

I’m moving my senior mother’s BMO bank account to another bank. BMO too risky.

[@Tylenol888]

I thought the daily transaction whether its online or atm is only 3k? Why 15k no redflag from bank? Its BMO fault. Its should be mandatory any big amount the account holder should go personal in the bank.

[@user-ix6mp1oq5s]

I moved all of my banking and assets from BMO after 3 attempts on fraud on my accounts, one of which a person was able to add their name to my account without any permission from myself, the SOLE account holder. They have morons working there.

[@superesal.2140]

CIBC also

[@freedomlife3623]

OMG, seriously?

[@user-ix6mp1oq5s]

@@freedomlife3623 Forreal forreal.

[@bobinabuddy]

No way after getting new cards, pins etc and by the time they get home money gone…..BMO is responsible

[@dt8787]

Will never bank at BMO. Ever.

[@akhtara.164]

I personally had 2200 taken from BMO. They blocked my account for suspicious activity but after investigation they said, nope you logged in yourself and they wouldn't do anything. BMO is by far the worst bank

[@sjbutler2330]

Call or contact Market Place and let them know what's going on!

[@Anonymous-dk5qu]

"AI will replace your job" But they can't even figure out how to use AI to detect fraudulent transactions LOL

[@alrighty6898]

Wouldn’t the hackers/scammers use AI to commit their crime?

[@jumbome7420]

Yea definitely must have had a Data breach and never told BMO customers

[@DontBlinkConcertVids57]

Time to start going through the BMO new hire lists to see who might be leaking the info.

[@jvssocialmedia2459]

How can the bank NOT take responsibility?!

[@rssurge]

Glad I'm not with BMO

[@theehans]

I'm glad you're not either I'm the one that gets to have all the best rates

[@raymondpoh]

Get out of BMO!!!!

[@Myopinion789]

I will be removing my mother’s banking from BMO. This is disgusting!!!!

[@htong2050]

all banks are the same

[@johnwinner8511]

Open a fixed savings account for deposits only unless in person to transfer the funds to a chequing account.

[@ManuFortis]

Whelp, BMO just gave me another reason to not use their services when I switch banks here soon.

[@M_SC]

To what? They’re all the same

[@jumbome7420]

@@M_SCnope that’s false

[@leagueaccount6254]

@@jumbome7420 if you live in canada all the banks are the same i have used them all and never had a problem with stuff like this because im not a bored 70 year old woman with too much money on her hands

[@FreshLyte]

@@jumbome7420 yet you don't provide any other banking options. Oh that's because they're literally all the same. But I'm sure you're special.

[@creativeexpletives]

BMO and RBC is the worst financial institution for consumers. They don’t care about their own customers but I do care about my money and I’m never going to do business with them.

[@sktoh4469]

I had bad experiences with RBC years ago. Never banked with them again.

[@tnt4457]

Never liked nor had an account with BMO.

[@Ballinalower]

Why are the police not investigating?

[@M_SC]

They don’t know what to do.

[@theehans]

I'm guessing you're new to Canadian laws?

[@DonnellOkafor-pd7yn]

You're joking right?

[@johncam8420]

Internationally compromised country

[@Ballinalower]

@@DonnellOkafor-pd7yn It's a rhetorical question.

[@waynejohnson2500]

BMO is not playing as a responsible bank. The customers should have a class action against BMO.

[@evalangley3985]

All the banks will push the blame on you and let you hold the bag.

[@suztjembijawatson3362]

I was with BMO since the 1970s and I made an appointment to move my accounts last month. This is because of continuing abhorrent service. The last straw was when I went to discuss consolidating some financial items, and when I said "I'm sorry, I don't understand," regarding a regulation. I was told "THAT'S NOT MY PROBLEM". (Bank/investment manager BMO - Carry Drive, Medicine Hat, AB, Canada) Bye bye bank.

[@originaljjvvideo2979]

BMO is a joke

[@FreshLyte]

Name a Canadian bank that isn't. Pro tip: you can't.

[@rupertperiwinkle4477]

@@FreshLyte Canada bank.

[@cmcinnis3746]

I've had many problems with BMO. that is the worst bank, obviously by the complaints......😶‍🌫😶‍🌫

[@rupertperiwinkle4477]

@@cmcinnis3746 I never heard of this bank.

[@JM.TheComposer]

She probably opened malware on an earlier date. But given that she got ahead of it at the branch, the bank has some responsibility here.

[@thegamingwolf8755]

Your half right and its the bank fault to they are the ones that should stop any bank transfers without approval..

[@theehans]

​@@thegamingwolf8755anyone with the password technically has approval

[@florapetrescu9358]

BMO is a joke!!!

[@sweetstrawberryasmr1952]

Happened to me, BMO blamed me in the exact same way described here. I even used the same logic, my google account was hacked and google immediately shut it down and could detect where the hack was from. In contract, BMO's securty is not up to standard.

[@SH4TL32]

I had to close an account at BMO last week because they REFUSED to release MY money to me.

[@sjbutler2330]

????????

[@THEOneAndOnlyDOCTORofHUMANICS]

I wonder if these crimes are linked to BMO's past and/or current staff! I have had the same issues with BMO, and also, most other banks ARE similar in how little they do to protect customers!!! Professor-Marty.

[@sktoh4469]

You raised a valid issue. They do have many South Asian employees.

[@Hodag37]

The issue with the digital banking age is that you can do everything on the phone or mobile nowadays. There needs to be guidelines and restrictions on what you can achieve online vs in person. Being able to wire 15k with limited verification is mind blowing. It's that fine line where no one wants or needs to go to a branch since we can do everything online vs added security of having to do transactions in person.

[@Squ965]

Do stupid things, win stupid prizes!.......? ......Can't make this stuff up! .....!!

[@ljsunshine1232]

There was a story like this with RBC the other day. Looks like even the banks have no standards anymore.

[@M_SC]

Even? The banks are the worst

[@jumbome7420]

@@M_SCfar from it

[@cmcinnis3746]

where do you put your money? in your mattress? LOL!

[@ludo_]

They should sue the bank

[@donaldfinlayson9629]

Banks don't care clearly

[@debrafinlay4111]

Makes u suspect employees and their relatives

[@rickbateman2401]

What bank do you deal with these days? BMO is letting fraud happen. RBC loses payments…..

[@Arielle62129]

sometimes these things are inside jobs

[@Glory-to-God.]

how difficult is it for all banks to require two way authentication for e transfer, we have been asking why wouldnt banks do that, if you thinks would do something to stop this from happening, think again, i have no doubt in my mind that most banks are actually colluding with scammers to steal your money, billions of dollars are stolen every year. the money stolen probably goes to only a small portion of senior employees, or how are you going to explain why banks dont allow you to have two way authentication for online transfer or even disable the feature of online transfer... there is no other reasonable explanation, except the banks are involved in these scams..

[@rockyroad7345]

Always use a credit card online...never give anyone access to your cash. Throw debit cards in the TRASH. I have never seen any "convenience" in having one.

[@cmcinnis3746]

LOL

[@soldierbyname]

Keep cash in a safe at home. Banks are not safe anymore...

[@saxonthegermanshepherd2809]

It’s pretty much over , a million will be equivalent to 250k in ten years.

[@rupertperiwinkle4477]

What is the combo for your safe?

[@evalangley3985]

Nothing is better than having cash to fight inflation...

[@sjbutler2330]

What about investing,money can be stolen from anyone's home, home can burn down etc. You have to put your money somewhere to get any interest. You get nothing when its under your bed!!!

[@rupertperiwinkle4477]

@@sjbutler2330 put a safe in your room

[@randybaldwin8199]

Td @ bank of nova Scotia have both given me warnings of fraud

[@amitlal8211]

Switching bank immediately

[@UKNOWMESCP]

YOU MEAN..??? YOU CANNOT TRUST A BANK????? hmmm.

[@mikew.to1]

Even if you go directly to a your branch, they can't pause or freeze your account. transactions are processed centrally and automatically, and the branch, even if they request a freeze can only occur as a bulk or overnight transaction. They don't have the means to quickly stop any transaction in process in their system. Even if the customer had an additional account separate from their checking, they may still be responsible for overdrafts. But two accounts one 'public' and one secure is something I'd look into. Note that the banks sells overdraft and no fee minimum balance. So it's hard even with two separate accounts at two different banks to not pay a fee for the security. All banks are designed to process transactions sequentially, not to stop them.

[@UKNOWMESCP]

You clearly missed the point. Are you on the spectrum or what?@@mikew.to1

[@theehans]

The bank is not the problem it's the old person managing the bank account

[@UKNOWMESCP]

Very trustworthy now you mention it.... @@theehans

[@cmcinnis3746]

@@mikew.to1 And that's why BMO sucks! You can freeze your own account, especially if a family member is using your money without your agreement(online)..........

[@jaimieseejaimiedo]

Banks are the biggest scammers out there

[@LegendaryVodnik]

BMO is absolutely the worst bank in Canada.

[@RebuttalRecords]

Her story doesn't make sense. BMO told her her funds were intact and after she signs into her bank on her home computer the money's gone? Sounds like her computer was infected with malware. Either that or the bank lied about her funds being secure. She could have tested that theory by getting a balance statement from an ATM at BMO.

[@heather-cz8yk]

Banks are the number one money profit maker on the planet, ahead of everything else, including all drug cartel money put together. So greedy! Should have helped this couple!!

[@anonymous_10113]

sue BMO.

[@asuraphreak]

Lawyer up.

[@rekhadedhia9802]

BMO is disgusting.

[@Frameboy71]

I did the same with TD, when the CERB fraud was happening. They did nothing.

[@ryanv7195]

Very concerning. Especially from the apparent lack of support from bmo to the long time customers

[@Spp235.]

BMO has an issue with their international money transfer system.

[@level7041]

Remember BMO security was BREACHED a couple of years ago.. The government should make the banks 100% responsible .

[@Ont785]

BMO is a bottom Feeder institution

[@roselilly5411]

Obviously the bank employees stole those customers' money

[@limestreetlab]

How does it work? that link will install a software to read your embedded PINs?

[@neeluswar]

Its not surprising with bmo

[@RoseTechServices]

Even after warning, BMO did not lock down their account to external transfers? Then blames the customer? Wtf BMO

[@MJ-cg8vp]

All the banks are the same. It’s really not that much difference.

[@JoeJHX]

BMO is the only bank that doesn't offer 2 factor authentication

[@theehans]

They do have two factor authentication you probably just don't know about it

[@OmniFilm-dk8ox]

hahahha 3 factor Authentication...that can be hacked too ..its called Sim Swapping

[@evalangley3985]

Absolutely false

[@theianyx6394]

disgraceful that they are not protecting and compensating their customers!!

[@Dstinct]

Unfortunately she likely downloaded a keylogger which was able to send out her passwords.

[@cmcinnis3746]

she clicked on something........big mistake!

[@Trina_White]

They did the same to my son and blamed him too!

[@kyrylozaz5568]

Here's why I consider BMO the worst bank in Canada and beyond. They don't care about their reputation or their clients.

[@Canuck_Retro_Gaming]

BMO BANK RUN! TAKE ALL YOUR MONEY OUT!

[@kamaludheenmtp5335]

Worst bank in canada ... lost 1500, went to police station as they said... still blamed me ... please don't open account there

[@vtv8903]

This is why I will never go with BMO

[@thedon5810]

It's all the banks not just BMO..........

[@jumbome7420]

Nope it’s not

[@evalangley3985]

@@jumbome7420 ROFL... yes it is.

[@deniseturner3892]

Everyone banking at this company need to go there and withdraw all their money and move it to another bank because it clear that there is something suspicious about this bank. This woman gave no information and they knew everything about her and still took her money. Hell no something going on at BMO.

[@chrislim7976]

Time to stop complaining to the bank and time to start investigating the bank itself. Canadian banks are highly regulated.

[@Zzrdemon6633]

Shocking the bank blew her off!

[@janesmith9628]

"Call the number on the back of your card" when you've just finishing reporting that even going to the bank IN PERSON results in loss?! Please provide more effective advice!!

[@Bobobaggins93747]

It shows that their branches and fraud departments don't communicate at all - that is horrible treatment of a loyal customer of 52 years! BMO can fix this reputational damage by reimbursing her, and investigating their Fraud processes.

[@amywilkins]

Change banks immediately

[@HuxtableTV]

As this is mostly at this bank, it means, that something is wrong here.

[@therealmrbitcoin4081]

Banks & other financial institutions don't care... it's that simple.

[@kenniharder1680]

All my bill payment options for all deleted from my account with RBC. Also at one of my other institution what’s going on?

[@annamay3707]

doesn't make sense, why would the fraudster call her if they can just take the money without calling her?

[@EL-kf9vi]

Simple solution DONT answer any calls that one is not familiar with.

[@RoseTechServices]

Ummm no, you can answer and say "hi" or "go to hell", that makes no difference. They didn't give any info over the phone and hung up on them. So that's not a solution for this situation at all because they didn't give any info to the caller anyways. They already acquired it from somewhere else.

[@Poppin-Seeds]

All Canadians need to close there BMO account due to this

[@lominiski]

I know how they are getting the numbers. I tried reporting to the Toronto police, but they didn't seem to understand and didn't even log the case. I have my protection.

[@OmniFilm-dk8ox]

Looks like an inside job to me

[@user-qx7pq7kd3q]

They did this to me 5yr ago, someone cashed a check somehow into my account so I reported it, they took my money closed my account and told me I was no longer a customer! It cost me around 2grand, but wasn't enough to warrant a legal fight with them 😠

[@deborahcabot3100]

Banks are probably involved with the scammers. Banks can definitely put safeguards in place to stop these transactions, banks need to do better. Personally I would remove all my accounts with BMO if this is how thing treat a longtime loyal customer.

[@therealmrbitcoin4081]

Lawsuit..! Time to sue!

[@elgoogaz]

Sure, outsourcing helps to cut costs - which is much more important for bank management. But no has an idea how someone from outside of the bank all of a sudden has all the private information about customers to target and to act on “behalf”. More outsourcing :D

[@davidg9927]

I got to get my money out asap !

[@user-zb1ri9fn3n]

Commission rules lol any transaction results in service charges. Some I imagine are set to the amount of the transaction. Insider in BMO could be selling personal information?

[@majie1018]

Find a new bank. 52 years with the same bank is way too long.

[@Herman992113]

I don't think the customer is telling the whole story.