Our Porcelain Shower Nightmare | Tough Video For Us to Make

Alright Gang, this one is a little heavy. We're still trying to mentally recover from the weekend, we haven't experienced something this disappointing or mentally draining since the foundation. We want to make it clear above anything that we are incredible grateful to be in the position to have something like a porcelain shower donated and installed. We are super thankful for Antelmo for not just reaching out and donating the material but for being a great stand-up guy and taking a chance on us. We also appreciate Leo and his entire team for shutting down their business for a day and letting us tour their facility which we thoroughly enjoyed. Unfortunately, there was miscommunication and maybe some other things that just got lost along the way and we ended up here. The guys know about this and hopefully we can work together to improve the process and prevent it down the road. The material is gorgeous and it's going to be okay at the end of the day, but after all, we are building this thing for the first time, learning lessons, and filming them for you to see, without hiding anything. And we want to stay true to that. Thanks for the support as always Gang!
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[@ncooty]

A note to Elevation Stone: This is all on management. StudPack is really trying to focus on what _they_ could've done differently, but if a customer has to be more knowledgable than Paul to get a good final product, then you don't have a customer base. And don't blame the crew. You didn't train or supervise them sufficiently, and you clearly weren't sufficiently in touch during the installation. If this is how an installation goes for _StudPack,_ just imagine what most of your other installations look like. And to the stone supplier, is this what you want your end customers to receive? Take some QA ownership of your downstream. No company bats a thousand, so this is an opportunity to show your commitment to quality when things go wrong. For you, it's money, but for your customers, it's their money _and_ their HOME. Make it right.

[@Omnis2]

Replying and thumbs-upping because this comment needs more exposure. 100% on management. Also, you don't have a medical emergency if you're there to give a tour 30 minutes late. Isaac had to hold the bag and he was out the minute the dude showed up, like he was over it.

[@scottbitz5222]

In truth, I'm guessing that they mostly do countertops where NONE of these issues really come up because a countertop has WAY more room for error. Basically, StudPack pushed them past what the installers were capable of and they didn't have the balls to say, yeah, we might need your assist on this one instead of "We absolutely can do this!"

[@lcdjr85]

@@Omnis2 In my opinion, the medical emergency is neither here nor there. For all we know, the guy could have showed up against the advice of his doctor. We simply don't know and should probably keep the criticisms on topic.

[@manorin]

This was a complicated install, Full Slab showers aren't the norm, I'd say a highly technical challenge that these installers weren't up to the task, partially because the fabrication house set them up for failure . I don't see how they could ever account for the field conditions after they lay the first slab. It should have almost been a multistep process where they set the first pieces either the sidewalls or the back and then performed another digital field measure and then have the remaining slabs cut to fit. The installer was obviously experienced in joining the miters they were the best looking part, everything else just shows how they struggled and failed to meet the objective.

[@spunkysagittarius87]

And let’s not forget the setup with a guy who never installed before so the measurements were off. That’s key!

[@robertroy8803]

This is why we DIY...not always because we enjoy doing the work, but paying someone else to do it WRONG hurts the wallet and the soul both.

[@brianhopkins5251]

that is exactly it. well said.

[@snymat_68]

Abso-frickin-lutely.

[@TheRealMeCoWhy]

100% why I DIY. If I screw up, it is on me and it is fixed. I hate the hassle of dealing with contractors to fix their mistakes. I redid my entire house myself and cannot be prouder. Took me a lot of time, but I doubt a contractor could do it at the same quality!

[@purotito88]

100%!!!!!

[@FR_films]

I seem to always do a better job myself than these so called pros i hired in the past. Lots I learned from stud pack 👍

[@ZachAshcraft]

Remember when Studpack flew to Hawaii and completley renovated a bathroom with a sawzall, hand tools, and flip flops? And did a KILLER job? There really is no excuse for this level of workmanship other than simply not caring

[@littlsuprstr]

It was an old house too with things out of plumb. These workmen had a perfect base to work on. Just terrible.

[@codybersicc7939]

dust free facility but wipes the dust off at 13:24

[@davidfranco1475]

​@@codybersicc7939Thank you!!! I said the same thing when I saw that.... wouldn't surprise me that they cut corners on the water usage

[@puwazatza]

and even sacrificed their potential fail on soil inspection

[@coburn_karma]

Cleanliness and respect for other people's property is a litmus test for the quality and care one puts in their craft.

[@TooLazyToFail]

The cleanliness issues are the ones that really bother me. Inexperience is one thing, but even the inexperienced can be conscientious.

[@StonemanRocks]

Well said! I agree 100%

[@harryl7946]

BINGO!! Right there it is! RESPECT 🫡

[@grumpywolfgaming]

There is a difference between complaining and calling out poor workmanship, this is just unacceptable in my opinion.

[@loveamerica2828]

poor workmanship seems to be TODAYS NEW STANDARD....No matter what business it is!!! I guess the world is truly not getting better as time goes by is it!!!

[@kennethjohnson4280]

@@MV-wb2cz Did you watch the whole video? With all the measurements the company took, and the just basic simply mistakes that someone who works on in construction should understand. You are wrong, this has nothing to do with being cheep. This was a company using non-English speaking, improperly trained employees with a lack of experience and ownership of their product or respect for their brand or the home owner. It is very disingenuous of you to try to put this on Paul and Jordan. They did their due diligence and even visited the facility. What more could you ask for on their part? Or are you just a union guy pissed off they they are doing this them selves and not using union labor?

[@poeticsilence047]

​@MV-wb2cz I would just say sometimes the simplist tried and true method is just better. Trying to be flashy or exert some type of presence is not needed. Should of done just a simple tile shower and maybe throw in some designs themselves. I would. Save money and time.

[@poeticsilence047]

@JoeMama-gx5gw may have missed that part. Love Paul, but, for me, the feel of the channel definitely has changed. The style is there, but the feel is not. I'm not sure if that makes sense.

[@pd9717]

If you feel something is wrong stop all action. Then ask. Then decide if it goes forward. There are people who do not understand renovation so they need to have an understanding so ask. It's better to understand.

[@Sanfrantana]

This is why i love stud pack. They don't sugar coat things when it gets hard. Transparent, honest, hard working. Thank you for sharing your experience, knowledge, and wisdom with the world!

[@cpm324]

Call out the illegal aliens then

[@CraigTaylor]

When they said 'water cut', I expected a waterjet cutting, not a saw blade with a water feed.

[@T_Jonesy]

Me too!

[@tullgutten]

A saw with a guy and a water hose next to it 😂

[@marcusluna6977]

Not water cut, saw cut with water cooling and dust control😂😢😮😅😊

[@T_Jonesy]

Also, did you see the amount of dust on that stone sample he pulled off the shelf? Dustless environment for the workers? Not nearly.

[@CraigTaylor]

@@marcusluna6977 sorry to say that outfit seems to talk a big game, but doesn't quite meet the standards they say they do.

[@cthomas025]

I think how you closed out the issues section, where they just weren't even clean with their garbage, spilling, rubbing the dust on the glass, just demonstrates what a complete disregard for your property they had. I'd argue that transitions from "just" potential incompetence to a complete lack of respect, both for their own work and for your belongings.

[@bus6503]

And you would think they'd be on their best behavior for KZbinrs! I don't know anything about the actual install crew but you'd think if they didn't feel they owed a good job to a customer, they'd at least not try to make their employer (and source of work) look bad.

[@paulharris2756]

I used to work for a countertop shop where we had the same CNC, machining quartz and granite. I was trained on every aspect of the business. I knew how to measure, install, run the wet saw, and the CNC. To me, it seems like the filed measure was off. If he was off, it didn't matter what the programs did back at the shop. The installers should have done some quick measurements, realized things were wrong, and not installed it. They had 2 options: hand fabricate on site or take it back to the shop and fix. Sometimes, it's more cost-effective to apologize and head back to the shop. Now, it should all be torn out and redone. I'm sorry @studpack, the pain is all too real.

[@amunderdog]

That was great write up. I agree.

[@manorin]

The measurements were probably fine, it doesn't look like a tolerance was given for the material build up and the the interaction of the two planes during the design phase. And if the installers used too much thinset. I also wonder if there was an order of operation problem back wall first vs side walls first. The holes in the slab should have been the first red flag, in theory they they should 100 percent line up without adjustment and here they look all offset from the back wall

[@billytheman]

​@@manorinyou spotted it too, if the back wall was is set first as it should be, then the side walls would slide in under and help support the back wall. From what I could see it wasn't done that way.

[@dm1123751]

As a former programmer, I see that the programmer didn't account for the slab thickness for side wall placement. Either the measure guy didn't point the laser at the ceiling intersection or the programmer offset it to make it fit on a slab. Either way shouldn't have happened. The installer in this was apparently inexperienced but knows enough to be able to seam a miter. He probably is ok on countertops but not walls. I wouldn't let him touch a full splash. Probably has no idea what quadrant measurements are.

[@NavigatingChaos]

I agree. They should make it right for sure.

[@BluntforceJ]

I don't understand how this can happen. Why would a company with such a beautiful product let incompetent installers ruin their image?

[@MSeroga]

Because many companies like this don't actually have their own installers... they use another company with their installers.

[@vannk73]

And they are not operating in the same market as Paul and Jordan. I wonder if the porcelain company just pulled these guys out of the yellow pages or something.

[@_JamesBrown]

Hi Tom

[@LeadBariBass]

Exactly! I'm currently dealing with a 4th party installer for something at my work. I don't have enough authority at my company to do anything about it.

[@delekham1863]

@@_JamesBrown HI!! Can you Please translate what you said to English?? I absolutely hate this new form of WOUTISA! Translate this! You SUCK!

[@yehudagoldberg6400]

The guys at the shop had great energy and you could tell, took pride in their work. The same cannot be said for the installer.

[@BLKMGK4]

Honestly if it had been measured properly with an understanding of the install sequence it would've gone smoother. Cutting the pull string though wow that's a rookie move by a group not understanding nor giving a shit.

[@scflooring8658]

I'm a flooring installer and I have always said a bad install will nullify the best sales department and businesses out there. Because at the end of the day the installers are the ones who determine if that client is HAPPY and comes back for more business!! Sounds like you had sub par installers and a great sales team. At the end of the day the product has to be installed correctly professional and in a timely fashion with communication with the customer!!!!

[@butterblood]

25+ years installing flooring (mostly tile work) and I’m now working project mgmt for a smaller family owned business. Installations are 95% of our issues. Guys will turn out beautiful work one week and then butcher something the next.

[@DBlow2003]

This content is absolutely why your channel has grown - you show the mistakes. There are thousands of DIY channels where everything is edited to fit together perfectly on the first try. If I want to see that I will just watch This Old House. Never edit out the mistakes, sometimes you can learn more from them.

[@ncooty]

100%

[@stevek6174]

This comment is everything. ❤

[@kaiserbailey]

Exactly

[@jwharehinga]

Those moments where sadness for his son flashes across Paul's face were absolutely heartbreaking. You're a good dad, Paul. God bless you.

[@robsp32]

You could see the pain in both their faces over this at the end. Just remember guys, you have every right to complain. It's your house, your money, your time, and most importantly, your channel that's providing the free advertising.

[@wing-it7596]

@@robsp32 It sounds like it was a freebee to them and I'm sure that's what makes it hard to bitch about. Now if I paid for that I would be their worse nightmare.

[@lynnwilhelm7928]

​@@wing-it7596that shouldn't make a difference at all. Now they have to fix the water connections, and make them watertight. It took a lot of their time and the future fixes will too. It's not much of a gift if it makes your life and job harder.

[@robsp32]

@@lynnwilhelm7928 What they did to the glass outside alone is enough to send me spiraling into rage.

[@cpm324]

Never let Spanish speaking illegal’s work on your house same for the Amish

[@danawhite1102]

This is wild. If I knew Stud Pack was going to be reviewing my company and product, I would have personally hand-picked everyone who would be on-site and been there myself.

[@SaucyOperator]

I agree. Not a time to send shitty subs.

[@camtwan1]

@@SaucyOperator Companies like that don't even care or know most of their subs. They usually blame the customer or just send people back out for repairs. Contracting has become a install and repair if they complain kind of business

[@StonemanRocks]

@@SaucyOperator I agree that you agree!

[@SaucyOperator]

@camtwan1 I understand, but I don't forgive it. I work as a sub sometimes, my work is impeccable, and my site is always clean. It's ridiculous that those companies that sponsored the video didn't send their absolute top notch installers. They took an opportunity to shine, and trashed it. That's what I see from a business standpoint. I own my own company and have employees and subs. If I thought I had a questionable subcontractor, I wouldn't send him to my most difficult or picky clients home. Just like I wouldn't send a hack crew to install my product on a social media channel that has as many views as Paul and Jordan. That's my two cents.

[@SaucyOperator]

@@StonemanRocks I agree with you agreeing with me!

[@video80634]

I've hired several companies to do a specific job. Some good, some not so good. And the worst thing about it is when you do your own work to perfection, then someone else comes in afterwards and slops it together is truly frustrating.

[@stevenwinklepleck8395]

You have no reason at all to give us a "disclaimer" that you're not complaining, guys! You ARE complaining and there's nothing wrong with doing so when there's good reason to! I realize that Elevation Stone and Antelmo (sp?) did y'all a solid by providing the slabs, the fabrication and the install (I assume they provided the install) but that's no reason for the installers to do garbage work. As a paying customer there is NO WAY you or I would ever accept this level of quality! As a project manager, I would have absolutely demanded the slabs be re-cut, better installers sent to install, and probably even charged back for the mess YOU had to clean up. My expectations of my subs are pretty simple: do a quality install and leave the job as clean as it was when you got there. I can't stand a sub who makes their mess someone else's problem. You are 100% justified in being frustrated with the experience and disappointed with the quality. A shower like this is meant to be a showcase! Now it's an eye-sore and you're going to have your work cut out for you to make it look good. And you (Jordan especially) AND your audience will know that despite it looking decent from a distance, the quality of the install is well below Stud Pack standards. In fact, knowing this video is out there, I'd be jumping at a chance to make it right if I was Elevation Stone. This is a REALLY bad look for them

[@richardkabai8406]

Could not agree more

[@kristine_nicole.]

Perfectly said! 👏👏👏

[@jonathansage2147]

This.

[@sstreet9436]

I couldn't have worded it better, exactly. Excellent materials provided for this job have been overshadowed by a very poor installation. Even mid-grade materials can look super when the installation is top-notch. Frankly, anything less than a top-notch install is always a problem.

[@kristine_nicole.]

@@JoeMama-gx5gw no it wasn't. It was a trade swap. Marketing/ advertising for a service. Nothing is free these days.

[@evanhogue6618]

This is exactly why myself, and I'm sure a majority of your audience, is subscribed and watches your content. We've all had, or know someone that's had a "professional" do such poor work and charge exorbitant prices, that we've had to figure it out ourselves. Luckily we found this channel and we've been able to learn immensely. Thanks Stud Pack!

[@MichaelAllanFrancisSheaver]

Honestly guys, this is probably one of the very BEST episodes you have ever put out! Thank you for sharing this real experience with subbing; I am absolutely many of your viewers will gain a lot of much--needed insight the real-life challenges of working with other contractors and other languages. You made a HUGE positive contribution to the DIY and self-contracting world, and I praise God for your courage to push forward with documenting it!

[@edsflooringandtile]

Hey guys! LOVE all your videos and the awesome progress y’all are making on this project. As a tile installer, it was pretty hard to see that shower work they did. I am genuinely impressed at how cool and collected you guys are taking this. Some people would be livid and would fly off the handle. But not you guys. No way anyone could ever say you guys were unreasonable with your expectations in anyway. And after having seen the work all of you have done with tile work and many other things, I am positive you guys would’ve done it 10x better! In fact, I’ve learned quite a few things from Paul that have helped me in the tile trade. Always amazes me how much knowledge one man can possess. Even though I work with tile everyday and I strive to improve with every job, I am always humbled by the attention to detail and the workmanship Paul has and the positive attitudes and vibes that you all have. True craftsmen in our day! Anyway, sorry for the super long comment! You guys rock! So keep rockin! 👊

[@charlestaylor3434]

I absolutely hate incompetent 'professionals'. No excuses!!! Imagine being Paul and Jordan who pay attention to every detail with pride and then these butchers come in and completely trash the finished product with zero yucks given. Shameful, you truly can only ever count on yourself. No contractor and I mean none will ever care about the quality of work done more than you!

[@cpm324]

Mexican illegal’s is the main problem

[@polygaryd]

This is exactly how I am, insane with the details and as close to perfection as possible. Everyone keeps asking me why I don't hire people to work on my remodel to make it easier on myself and go faster. What happened to stud pack is exactly why. I want as few "professionals" in my house as possible. Im always disappointed in the quality and have to deal with the damage theyve done to other things in the house they werent careful with. Its never worth the money to hire someone else and I cringe and have severe anxiety every time I have to hire someone to do something I can't do. It never fails either, they always ruin something and make me wish I didnt hire them.

[@billytheman]

You are so right on, they didn't even use a color match caulk, very sloppy install, I would never pay them. I had my own remodeling company for 45 years, specializing in bathrooms only and built showers using every material there is except porcelain without digital templates, lasers, water jets and all. If any of my employees pulled off a install that bad they'd be gone and I would tear it out and make it right.

[@michaelmaas5544]

Not true

[@josephmirowski371]

I think there are professional who care and have the skills and care. They are just hard to find.

[@brianackland4813]

I’ll be surprised if you guys don’t tear it out. You probably won’t come to that decision quickly, but you know it’s the right decision for you and your style. HUGE setback that we have all experienced. I can’t stand incompetence. Sorry, guys…

[@michaelskyrealm]

I was thinking the same thing.

[@qwerty112311]

I think the story ends with the company tearing it out and giving them everything they need to run it back. They need a good follow up video and that’s about the only way they get it.

[@brianbishop4753]

@@michaelskyrealmme too ! I would hope they would step in and make it right but after all that, I think I’d rather just do it myself.

[@Bubblehead696]

This is always gonna be the result when the manufacturing company doesn't send (or even have) a competent project manager to be ON SITE during the installation to interface between the client & the installation crew. Competent PM's make their company shine - the other kind does not.

[@ChainringTours]

While it's not perfect, it's something they can work around and do some other adjustments to the finishing to get it looking better. If it was the main house, yes, tear it out, for the guest/gym shower and a product you didn't pay for, I wouldn't tear it out, the time cost is to great.

[@LovejoyBuild]

My words cannot express how much I can relate! I’m a self operating general contractor in northern nv. I’ve experienced similar scenarios. PLEASE DO NOT LET THIS SLIDE! You guys (specifically Pops) do flawless work with passion & please don’t let outside sources ruin that bathroom! After seeing what you’ve shown 100% that shower needs torn out! Reality is that people can mean well but if they don’t execute then they only took from you guys! I know from personal experience and I know it’s an exhausting task to settle this but the reality is that you guys could have thrown in 24”x48” large format yourselves and would have a perfect shower to enjoy. Now you’ve had an offer which seamed great but in all reality was motivated for THERE OWN marketing that came at the cost of your guys time and potentially ruining the QUALITY of your FIRST BUILD EVER! Damn it gets me mad seeing this I’m a passionate fan with literal experience and one last thing, you guys have every reason in the world to complain!

[@tonyhickman4895]

You're not complaining, you have reasonable expectations. I have 6 flooring crews that work for my store and if any of them did that kind of workmanship or left that kind of mess behind I would be upset also. You are actually doing that shop a favor by letting them know that their high standards in the Fab shop are not continuing in the field. Installers represent the shop. Keep up the great content guys. 35 years in the trades.

[@ozziestrom9793]

As a retired contractor, I see where you're coming from, but I would never expect that kind of workmanship using top quality material for the money you're spending. There's no excuse. It'll never be satisfying to me, "never" as long as I know and see it every time I'd use the shower. You're too easy. You take pride in your work. The more I watched, the madder I got. If that had ever happened on one of my jobs, there would be a time-out. Knock on wood, I had great guys that worked for me for years and took pride in their work and were rewarded for it.

[@JorenMathews]

This would be a simple situation if they'd paid for it. It's a lot harder to demand a professional job when it was gifted.

[@sharpshooter3369]

I disagree. Companies like Elevation and the material supplier’gift’ as you call it, to get their name and quality out there. Well… they got their name out there but I don’t think all of their people subscribe to the philosophy presented in the beginning of the video. This is NOT Stud Pack level work and they should not accept it, even if it is free.

[@Serrol_]

@@JorenMathews it's not free, it was in exchange for advertising. This would have been no different than a sponsored video, but it turned into a hit piece for them because of the quality of the final product. Just because you don't pay cash doesn't mean it's free.

[@ozziestrom9793]

@@JorenMathews Well that's a smart educated answer. Ever hear of a Rube Goldberg? You remind me of him with that attitude. Would you expect that kind of workmanship on your home?

[@tysonparker7403]

Proof that you don’t pander to the product. You explain in a professional way the good and bad. I appreciate that.

[@cantgetright742]

There isn’t anything good about the shower. Even the gorgeous pieces are ruined by 💩 work. It looks like they’re the ones that did the original shower in the other house. That shower sucks. And, that’s a shame because that should be a very beautiful shower.

[@justinwalker5706]

Stud Pack, you have truly shown what it means to have good character. You showed your gratitude for all the work done, gave credit to all the great talent at Elevation Stone and really tried to highlight all the positives of what went right in the install even when there were a lot of mistakes made. You looked for the good and made the point that you’d like to have a civil discussion about what went wrong in order for the company to improve their processes. You showed a lot of restraint and mercy. You compartmentalized the problem area from the good showing what true professionals you are.

[@Dalan612]

The honesty and integrity you guys hold is super respectable. Thanks for not sugar coating the situation like 99% of other youtubers would have. I appreciate you guys.

[@charlesdbruce]

Constructive criticism is most definitely not complaining. I would bet money that the owners of that company want to know how things truly went so they can train their installers accordingly. What makes your channel so excellent is the fact that you do not sweep things under the rug and you show everything that happened - good, bad, or ugly.

[@ManabiLT]

The company owner seemed like a real stand-up guy, so I'm willing to bet that's the last install that team of installers will botch, because they won't be hired again. I say that because the way they left trash everywhere and didn't ask about things like the string indicate that they simply _do not care at all about the quality of their work._ No amount of training will fix that. The only solution is to get rid of them and hire a team that takes pride in their work.

[@user-pn8ke3kf5f]

Complaining is just expressing dissatisfaction with something. Which is what they're doing and it's completely justified.

[@rbiamby]

I enjoyed the video, but I felt like you threw the company under the bus.Studpack you have a huge following and that could negatively impact that company that allowed you to visit their facility. We have a saying praise in public, correct in private. I think a private meeting with the management staff would have been better, just saying.😂

[@BrianSmith-ps7lh]

As a general contractor myself I could feel your pain here. When you put the effort in getting all the details right to another trade coming in and dropping the ball at the goal line

[@georgefromiami]

Agree, me also as a GC here in South Florida got tire about customers wanting to see me in 4 legs personally doing the job, I was very careful, prepping, installing, communicating, more than 80 bathrooms renovated, from demo to final touch and delivering......I was doing all the jobs because the people I hire they didnt have the touch or the willing to do it right, all the training and teaching regardless the salary......I loved but I become slave of my own job, an employee mistake is costly, time, materials, unhappy customer....etc.

[@cpm324]

Two words illegal aliens

[@startupadmin540]

They need to pull that botched job out and re do it! No excuses! This is completely unacceptable! They also need to eat the entire cost for the materials and the re do labor! If it was me, those screw up’s would bother me and eat at me every time I had to look at it. I remember watching a NS Builders video where the fabricator installer miss aligned the veining in one of his marble slab showers and he made them rip it out and start over. When your customers are paying the big bucks you can’t afford to put your reputation on the line for someone else’s screw ups. You guys are so nice, please don’t let them take advantage of you! This is exactly why I became a DIYer, it’s because I’ve been burned by the “pros” too many times to count. ❤

[@ruehs99]

Fortunately or unfortunately for Stud Pack, the material and labor were donated to them. Hard to be too upset, but it definitely is a bad look for the stone company that their installers did a horrible job.

[@subbab4]

I feel your pain. I'm 65 with nearly 50 years of building experience and am currently building my own and last home. I have to build my whole home myself so that everything is right and to my expectations and quality. That's laying the stack bonded concrete blocks and polishing them, building my own timber frames, installing the roof and skylights, cladding and plasterboard install and finishing, kitchen manufacture and install...more polished concrete, painting, tiling, timber floors and decking. All 5 metres off the ground on a 45° section slope. I have been watching you guys for some time and know that you are as proud of your work as I am.

[@KingSobieski]

3D measuring tech here. That probe doodad he's got is so woefully outdated. You can use 3D scanners now to collect millions of points. Lots of room for error with a hand held probe thing on a string.

[@StudPack]

Do you have a link to this tech King? Would love to see it in action

[@taylorseigler]

@@StudPack The new iPhone can do that. It's LIDAR tech. Search terms would be "3d scanner" or "LIDAR scanner". Sucker punch of a video, man. Sorry you have to deal with it.

[@raygunsforronnie847]

@@StudPack 3D scanning is available from your iPhone, with varying degrees of reliability and data point definition; for tech that comes with the phone it's a good into to photogrammetry. Leica Geosystems has several scanners that collect LOTS of data, so much depends on what the next device or software is inline to use that data. The ability to import the scan model into AutoCAD or similar software and animate an assembly order before anything is cut would be a big plus. This porcelain slab is a high end product and the market they hope to acquire expect precision and professionalism. They've got the product figured out, but the "last mile" personnel don't deliver the service experience the prospective buyers will expect.

[@TLong-lp7qu]

I feel that same "communication barrier" every time I try to communicate with my Medicare plan provider. I spent nearly two hours on the phone today after CVS mail order pharmacy dropped Trulicity from their inventory. After 3 different calls to offshore customer service in the Phillipines, I still have no resolution. Aetna has the same feel for a quality product and install as you sub. Obviously Leo didn't step up or you wouldn't have published you video as is. Sorry dudes, I feel for you.

[@etaeleifi]

Tear it out! You guys have done such a great job on your own with excellent bathroom videos from the past. Show them how professionals do it.

[@PlucharC]

If they tear it out now, they'll also have to redo their waterproofing most likely.

[@EvelynHayes97]

Exactly, hold them accountable

[@EvelynHayes97]

Do it right

[@rickteeden8656]

I agree with tearing it out. Based on what Paul was saying about them using the wrong size trowel and not mixing the thin set properly, I would not trust it.

[@EvelynHayes97]

@@PlucharC that's completely fine. Accepting that as a loss is far far far better then accepting this type of qaility for probably a dam ton of money. Even if they got a discount. That work is still not acceptable.

[@declaneric]

In it's own way, this was a great video. You showed what can happen if certain procedures are not followed properly: • Mis-measured porcelain, because the person measuring didn't know the order in installation to measure correctly • Installers who clearly don't work construction, because they should know better than to cut a string on a job site • Installers also should have taken measurements themselves, if the porcelain didn't fit properly, and THEN do the cuts. But that means they would have to know the order or installation and HOW the weight of certain pieces needed to be supported. They clearly didn't, and had to use filler pieces and grout to fill in overcuts, leaving a particularly sloppy finish at the top. • Installers' lack of understanding of the measurements also contributed to off-center cuts for the plumbing, which now have to be trimmed for access. • Installers then, on top of everything else, left a mess everywhere - a cardinal sin on a job site - even affecting the floor material that will have to be sanded down. Absolutely unacceptable. My bigger concern is the back wall. You already stated that you were a bit concerned about their thinset mixture, some of the thinset wasn't even bonded to the backerboard. I don't know if I would trust their work to support the weight of the back wall. They were supposed to install the back wall first, then slide the side walls in, so the cutouts on the side wall support the weight of the back wall, it's not supposed to "float." Doesn't look like they did that. I'd be concerned about the back wall staying up over time. I'm sorry that this happened to you guys, for the time and money you've put into this building, you didn't deserve this much incompetence, let alone the disrespect of the property. But what a great way to show everyone exactly how NOT to do something. I appreciate your willingness to let your unfortunate circumstances be a lesson for everyone else.

[@willisp1972]

I know that you two are professional and mature enough to handle this situation. The video was a perfect example of what happens when something or multiple things go wrong. I hope you have a talk with the company, they send out someone to see it for themselves and then they demo, recut and reinstall it with someone from management on scene so that you can do a followup video on how well they took care of their mistake. That will give people the confidence to take the risk and use them after this public embarrassment.

[@hieronymus932]

I wouldn’t be surprised if Paul decides to redo the bathroom. Such an amazing facility, etc… then all that wasted on a poor install. The install is the most important part of the job. This is why you want to go with a small business where the family that runs the business does the install and they don’t subcontract to the lowest bidder.

[@EricDavisED]

I absolutely agree. You can see from a KZbin video how shoddy it looks but how amazing it could be. I’d open a request with the installer to redo.

[@TheBalognaPony]

​@EricDavisED it sounded like the cost of everything, or a majority was on the company.

[@jasonsongs7678]

I would request the company to reinstall the whole thing. Even if Studpack didnt pay for it, they did all of the work waterproofing the shower. Plus jordan will hate this shower for the rest of his life.

[@brendanmichaelwelsh6260]

After watching this, I'd be tearing it out looks trash, No where near their standards. Also makes the product look rubbish. All that work for crappy install,

[@torchup]

Even though donated, it's frankly an unacceptable result. Especially since the impetus of the eager donation was the inspiration of your channels beginnings and its attention to such details. Laser templating and CAD draws are all nice but an actual physical template of sheet materials so large can not be underestimated along with talented and experienced installers grasping the sequence of proper;ly installing them to near perfection. Even the chipping on the misaligned plumbing drill holes shows trashy drilling with abused bits.

[@marcleblanc7021]

I do not understand how something with CAD and stuff was so off on the measurements. Like wth, Paul would have been more precise with a tape and diamond blade. This should of been an easy install under 10 pieces of stone. Man I could see the hurt in Paul's eyes because he sees the disappointment in Jordan expectations.

[@dawnmcr802]

​@@marcleblanc7021It looked like it was off because the measurements didn't account for the material thickness. The guy measured two dimensions and ignored the third because he had no experience.

[@entropypgh]

Thanks for sharing this with everyone. It is far too common on social media for everyone to present the happy, sunny version, and not show the compromises and problems that arose. Not only does this bring comfort to those doing their own work, but it also helps people understand what “good” and “bad” really look like. Keep doing your best work.

[@cpthillbilly]

One of the things I love about this build is that it is Over-The-Top! I love that you guys expect perfection from everyone that walks on the job. You guys have worked so hard, not only to build LITERALLY a one-of-a-kind dream shop, but creating videos of the whole process for us to enjoy, that for a crew to walk in on the job and disrespect the project like that is a shame. I'm glad you called them out and I hope that there is a part 2 to this. Doing quality work and perfecting your trade and craft is all about accountability. Whether its personal accountability like.."man I know I can do better than that" and you start over again or you just admit you were wrong. That's how you become a master craftsman and that's what I see when I see a stud pack video. Master craftsmen at work and demanding the same from others. Its a breath of fresh air honestly. I go to job sites every day and see SHIT work. You can find that anywhere. But to see Paul and Jordan and Rad obsess of the details, it's actually kind of nice to see. I'm kind of surprised that the shower is still standing and not a pile of shards on the ground. lol.

[@xbeetwee]

i worked in residential remodeling for years and worked for 2 companies that were crazy about detail and cleanliness and keeping the jobsite clean and manageable. so when my parents got the roof redone i was shocked with the level of unprofessionalism and lack of cleaning up from the crew that came to redo the roof. at 8 am i got a call that ants fell into the house from the roof to come home at 5:30 pm to see an entire colony of carpenter ants just all sitting on the ledge of the stairs leading to the second floor showing that as they ripped off the roof and dropped debris into the house not one person came in to clean up and i had to be the one to clean up their mess all while also seeing they managed to tear 2 of the 4 screen windows for the upstairs bedroom that they hoped were never noticed because of course the workers tried playing it off like they had nothing to do with it. that day really opened my eyes to how the rest of the industry seemed to operate and how i just happened to find 2 good companies to work for.

[@MMora-mt7cc]

You guys are perfectionists to say the least about the quality of your work and the amount of pride you take in your projects is contagious. You guys are truly an inspiration! Im so sorry this happened to you guys! You are basically being forced to settle.

[@Josie-zj4np]

moving into my first house next month and gone into a rabbit hole of DIY reno videos to see what I think I can pull of and ended up binging half your channel and can I just say I really really appreciate y'all and how you continue to manage balancing being gracious, fair and honest. Plenty of folks would sweep any issue under the rug for free expensive materials but you took us through your thought process and frustrations really well - gracious, fair and honest.

[@jameskotsch8271]

I appreciate your attention to detail, your absolute honesty, and ability to communicate how to improve the process.- tough video to make and you handled it well.

[@saigyl9149]

after seeing the gap between the wall and the wall tiles, i'd recommend a tapping test to make sure the floor tiles were properly bonded

[@StudPack]

We installed the floor tiles, video coming soon, but.. they're perfect.

[@StonemanRocks]

Hahaha!

[@bobbray9666]

We built a new home last year and as a recently retired handyman, I watched out for everything. I taped the Zip sheathing because our framers seemed to be just going through the motions of finishing up as fast as they could. I sealed off all window openings with Zip stretch tape because they seemed clueless on window opening flashing. I helped my contractor set the windows because slightly out of square & plumb isn't an option. I framed the tray ceilings. Seems like framers are +/- 1/2"+, as far as accuracy but I wanted the tray framing in the exact room centers. The framers missed a truss set mark by 2" and that caused 2 hours of work to fix it because they had already started the roof sheathing. Building labor today is very tight and skilled workers who care are MIA. Our framers were by far the worst of all contractors we used. Our electrician, tile guy and HVAC guys were the best because they were trained, experienced and took pride in their work.

[@fett327]

One of the best videos you've made. So relatable.

[@JohnCap523]

You get massive props for me by honestly calling out the issues presented. I think the vast majority of channels would have glossed over it in order to pander to the parties involved. That said, as soon as I heard porcelain, I knew. That stuff is brutal. And any rigid sheet goods fitted like that is a huge PiTA.

[@cjbates123]

Definitely a hard video to make, but this is why your viewers appreciate this channel. This is authenticity. This channel shows the wins and the struggles of this kind of work. Much respect for keeping it honest with your audience.

[@lauraricci611]

You know the drill. If you want the job done right, do it yourself. Loved the factory tour. 🎉

[@CashBoxxer]

This is why we love this channel. We get to see the good and bad and learn together.

[@tomburke2697]

I appreciate that you guys are still generous and not complaining. I would not be as nice. There is no way that should have happened. No matter how much money you save! The mistakes would bother me every time I looked at the shower. I’m sure you will make it look better. And I love your channel!

[@SeanRefsnider]

As someone who installs things in clients’ homes, this video is my nightmare. I always try to follow the Golden Rule and treat their home like my own or better.

[@DwarfFighter1]

Man that's gotta be real tough to go from the cool facility and staff to the rough install. You would think they'd send their best installers due to the visibility. If this was my house, I don't think I'd be happy letting them install the kitchen countertops or any of the other bathrooms.

[@Ever-so-reasonable]

Such a downer! I always look forward to your updates to see the excellent progress you make. If there's one good thing from this is that you'll learn from the experience. It teaches us a lesson too. Keep up the great work!

[@kidomatica]

Honest criticism like this is why you guys garner so much respect. Good on you for calling it out and letting it be known.

[@rmac2592]

Stud Pack - heartbreaking video! TOTALLY in agreement with you about the lack of care taken with your property. Very unprofessional. Thanks for sharing.

[@FrankGraffagnino]

good business owners will see this as an opportunity and wind up coming out even further ahead than if everything had went perfectly. Kinda like a restaurant messing up a dish - the way you respond can make an even better impression than getting it right the first time. If they are smart, they'll find the opportunity in this. So will you guys! great stuff!

[@shawn2104]

Wow, that work is unbelievable. Glad you guys are positive about everything and willing to help the company learn from this situation

[@lenchowmein]

What a nightmare, sorry you’re dealing with this. One of the many reasons why I love your channel is the attention to detail and pride in craftsmanship - the reason why we diy as much as we can. Please don’t settle, you owe it to yourselves. I respect how you’re handling this with such class, that is a lesson I will take from this video.

[@jennywuornos5809]

You have every right to complain when it’s your money AND/OR you have the EXPERIENCE.

[@Asta-wl8jz]

I'm guessing it was donated for the exposure. Guessing this isn't the exposure they wanted though...lol.

[@robsp32]

Yeh not to mention the disrespect shown to his house is beyond unacceptable. Nice guys or not, in the end those guys screwed him and they should have accepted responsibility for what happened and pay for everything to be redone.

[@handymadness]

I’m guessing it wasn’t their own money.

[@danielsoroken9596]

You're right, but I got the impression it was a freebie not that it makes it okay to do crap work. But more importantly did Paul give the guy an opportunity to make it right before he trashed him publicly?

[@JorenMathews]

@@danielsoroken9596 It's not really a matter of making it right though. It's a badly done job that no real professional would ever put their name to. If they didn't fix/replace it without even being asked, then that's just who they are and it's not wrong to make it known.

[@itsfonk]

Well, now the company folks know what segments of their process need attention: the service planner doing the initial site eval and digitizing, and the finish installers. Hopefully they make the best of a bad situation and use that knowledge to improve their operation. It’s honestly surprising that two of the most important roles seem to have been left to inexperienced personnel. You two handled it well, really. I would have been livid.

[@larrylawson5172]

The "NOT COMPLAINING" aside, They are livid. You can hear it in his voice. (Both actually) Let's see what happens in the next few weeks. Will Elevation come back? This is really, REALLY bad press for them. They never should have sent a crew where no one person was able to speak and understand English at a technical level. Should have sent them home at minute one. Google Translate or AI is not the answer to this part of the problem. This is part of the problem in this situation.

[@Serrol_]

@@larrylawson5172 not only that, but someone from the factory should have been there during the entire installation given how visible this installation was to the internet. If they had a factory rep there to monitor the installation, it would have gone so much smoother, as questions could have been answered, decisions made, etc. It's understandable to not send a rep to a normal install, but when the people getting the product are going to be putting out a video on KZbin, you need to make sure it's done well. Hell, it's been 7 hours since the video dropped, and already 60k people have watched it and gotten a terrible opinion of the company. The vast majority of that 60k won't watch any follow-up video of the company making things right, either, so the damage to their reputation has already been done all because they didn't send a rep to oversee the installation.

[@DarkMatter112358]

I have been in similar situations more times than I care to think about. It’s one of the main reasons that I do as much of my own work as I can, I know just how you feel and it sucks to be in that situation! Hopefully the rest of the build will go more smoothly!

[@franciscovega7325]

Mr. Paul and Jordan's humbleness is why I follow their channel . My Dad always told us . If your Boss has to Inspect To Expect you need to be immediately fired . (But my Dad would say it in Spanish) Another thing . Language was not a barrier . I know for a fact that he workers didn't want to listen to or take advise from a Gringo . I can only imagine what the workers were saying about Mr. Paul and Jordan . Como Chinga ... is probably one .

[@matthewloynd9364]

I think this is one of the biggest issues when dealing with this industry. You can go from one group or workers who have class, respect, integrety and are just S-class people and then immediately jump to another group who are polar opposites. We live in such an amazing time where technology and knowldege is booming but I feel like people still aren't putting in enough effort to provide good quality work. Infact, it feels like quality has dropped significantly for some reason. Its why I love watching you guys and the care you put into this work even before the dream garage. You care so much about the clients you work with being respectful and giving 120% of your effort. And the company you interviewed today is another great example! making such a safe environment for the employees is something that I wish wasn't overlooked and would change world wide. Anyway, long rant but even with the way the video ended, you guys are still doing amazing work!

[@lynnwilhelm7928]

I believe the issue with that company and their installers was training and culture. They've got a huge disconnect somewhere.

[@locke3141]

Isaac was a star and seemed very comfortable on camera. Very articulate, expressive, and charismatic.

[@StudPack]

Isaac did an amazing job and stepped up to the plate when he was never in the lineup! Awesome young man 💪🏼

[@ChainringTours]

@@StudPack Tell Issac that he did great if you see him again. Not easy to be natural on camera and he did great.

[@PrograError]

@@ChainringTours also that smooth sent off...

[@sherylstiles1205]

The reason I love the videos of your work is because you are a perfectionist in your jobs. Thanks!

[@richp.5588]

Thanks for the "REAL" content. This is exactly why I love this channel. I would love to see a follow up video with the company on what their thoughts are on how it went and what if anything they are willing to do to make it right.

[@seephor]

These installers took the phrase "cutting corners" literally. What a mess. I feel you guys' pain. You put your love sweat and tears into a project and then some inconsiderate people come and poop all over it. It's a level of disrespect that many don't quite understand. Think of the equivalent of spending two days in the hot sun polishing your car, getting rid of swirl marks and then you take the car to a dealer and they offer a "free" detail. You get the car back and find they put a high speed buffer with a rough compound all over your newly polished car. According to them, they did you a favor and detailed your paint... Difficult pill to swallow.

[@Lori-Lee17]

The guys at the workspace seem so nice and the whole fabrication setup looks really professional. It's such a shame that the installation people let the business, and you down. The colours and patterns on the slabs look stunning. I really hope you can fix the poor installation issues.

[@jimmuendo]

Well done for making the video guys! I know a lot of content creators would’ve hidden any negatives from their audience, but you tell it how it is! Such a shame when Leo & Antelmo are so awesome, and they truly care about their companies, and the products they’re producing; but are let down by installers, who don’t have the same passion. I hope Leo & Antelmo don’t see this as a negative video. I have a very positive view of the work they’re doing, and I know they’ll fix whatever issues are occurring, once products go for install! 👊🏼

[@dubtechnosessions3161]

First video i have seen from your channel and all i have to say is RESPECT. The way you and your son carried yourself through what no doubtedly was a frustrating and stressful experience was nothing but Class. Respect to you both and i will be here as a loyal viewer and supporter of your channel from now on.

[@jimknott183]

That installation crew was total crap, beginning with initial measurements. I agree with you Paul; you can’t measure for anything you’ve never installed. When I started selling hardwood flooring and tile, I would go to job sites and install the products I had sell and learn from experienced installation pros. I would use the thin sets and adhesives and learn the products characteristics first hand. I’m just shaking my head at what happened to y’all…my head would have exploded🤯. And, the unprofessionalism of leaving trash and spills on the job site. A sit down is definitely warranted.

[@Tinstaafl01]

While I share the dismay over the installation experience, I disagree with the idea that you need installation experience in order to measure the space. I could just about guarantee that guy has nothing to do with the decisions regarding how to lay out the slab cuts. His job is simply to define the space, nothing more. It's up to the guys at the factory (and their software) to come up with the appropriate cuts. That's where installation experience is crucial. I'd guess that the most likely cause of the problems is two-fold. First, the factory may not have provided detailed instructions for the installation sequence to make everything work well with the cuts they made. Can't expect the installers to be mind-readers. Second, it does sound like the installation crew was sub-par at least in terms of professionalism. That also translates into lower quality of work overall. Still, given that the whole thing was free of charge, I'd call it a doggoned good deal. Appropriately paid for, unacceptable.

[@lynnwilhelm7928]

​@@Tinstaafl01I was with you until your last paragraph.

[@sharpshooter3369]

I agree you get what you pay for but this was unacceptable at any price.

[@DexBunny]

​@@Tinstaafl01 whole thing was so free of charge that they'll have to tear it all out and re-do waterproofing on their own dime, spend man hours AGAIN. If you can't do it right then don't donit at all. This entire thing makes the company look incompetent.

[@Serrol_]

@@Tinstaafl01 in a business sense, this wasn't free, it was in exchange for advertising their product/process; that has real monetary value. As a business, Studpack did the exact right thing: the quality of the end result was very low, so the advertisement value also suffers in the form of an honest and factual review of the product/service. It wasn't "free of charge," it was just paid for with something other than money; apparently you don't understand that concept, however.

[@CarltonBrownTVM]

Paul & Jordan, your followers deserve to know about these challenges, as transparency is key to maintaining trust. It’s not about complaining, but about providing constructive feedback that can help improve the craftsmanship and service. I hope the company can take this feedback positively and use it as an opportunity for growth. You guys are awesome, I love your channel! Keep up the great work!

[@merlin12volt]

Started lurking a few months ago while recovering from surgery. This is an immensely candid and realistic conversation that many people wish they could have with others about a vendor or Sub they have used. Showing the mistakes and being honest and holding people accountable is what we should all do, and if you are a professional in your field, you should take that accountability and want to step up to make it right. Its not about always finger pointing and blaming, its about making things right and standing behind your name. Well done video with zero complaining, just honesty.

[@cmillsee80]

I worked as an Electrician for a few years. I couldn't stand working with most other trades because of their lack of respect for other tradesmen's work. If a wire is in the way, cut it, and don't tell the Electrical Contractor what you did, let them figure it out. The same idiodic mentality of these installers. Instead of asking why the string was there, they simply cut it. "It was in our way." How lazy! Disrespectful! A simple question would have saved an hour of trouble. Disgusting. I'd be looking for new installers if I were that company. Sorry you guys had to deal with that. Love your videos. Keep up the good work! The house is looking great.

[@dohhboy]

I am a DIYer, and I hate when I have to fix something that I hired a professional to do. It is usually end up being faster, hiring and fixing what the 'professional' did, than just doing it myself. But is peeves me when there main goal is to get it done as fast as possible rather than doing it right. I have the mentality like Paul, that even if some work is covered up, in a shed or barn, it should look good.

[@garyraley4050]

There aren’t many projects that I can’t handle and the few I’ve farmed out, and there’s always something that I feel I could’ve done better. It’s so hard to stand back and watch something go sideways, the details missed with always eat at you. Love the show Stud Pack

[@WeThePissedOffPeople]

I was hopeful the 1st half of the video and watching you guys struggle through the 2nd half just hurt my heart.. all the hard work and effort just for a company to come in and half ass install what should be a stunning shower was heartbreaking.. keep truckin guys👊

[@trevorgreene5059]

Wow, that's an efficient recycling system for reusing water. 80% saved! Whew, that's certainly nothing to sneeze at. Antelmo and Leo, both absolutely stand up guys.

[@StudPack]

Absolutely 💪

[@trevorgreene5059]

@@StudPack Paul, next time you encounter a language barrier, whip out your smartphone - iPhone or Android-based one - and use the build in language translator such as English-to-Spanish. As a deaf engineer, I encounter language barrier all the time - in spite of being able to talk and lip read fairly well - and I often fall back to adaptive technology for conversation flow, and typing out my responses. I greatly sympathize with your frustrations, I really do.

[@StudPack]

@@trevorgreene5059 We actually did this, all day. It started to seem like it wasn't a language barrier at much as it was competence and integrity. A quality installer could have just seen a picture of a niche light, and known exactly what to do in our opinion.

[@trevorgreene5059]

@@StudPack Thanks for clearing that up. I wasn't sure if you had used the adaptive technology as it wasn't clear in the video, but I got you now. I know how you feel. I was a Quality Assurance Engineer before changing to my current job as a Value Stream Process Engineer, so I understand how it feels to see the issue and feel like you are going to go nuts. I have had to walk away from people to calm down before I say something I know I will immediately regret. I think you, Jordan, and Rad have handled this with class. If nothing else, this video will probably serve as a wake-up call to companies who sell product to ensure their installers know how to install their product the right way. If these installers did not take pride in their work, they will be found out real quick when enough people complain. I had a guy from Brazil who installed tiles in my shower, and he took great deal of pride in what he did, and it showed in the finished product.

[@deaconblooze1]

Sending a crew who can't speak English is unacceptable, on top of everything else.

[@MrC9Oh3]

I would absolutely tear that out. That is so unsafe its not even funny. It will be costly to tear out and fix but you wont regret doing it. You guys have went far and beyond on this build, dont settle for that hack job. Most of all, think about the safety.

[@Trash_Cat21]

I agree completely as someone who knows nothing about it. Even I was upset about it and thought it unsafe for the hack job those people performed.

[@shellyd7339]

Thank you for being honest. And you did it in a kind way. Glad I am a subscriber.

[@MaxMakerChannel]

I often hear that if you take the cheapest offer you get bad work. I had numerous contractors that were professionals, expensive and still did bad work.

[@TheDeww555]

Great video and attitude twoards the situation. There are definitely a lot of mistakes and feelings that you can't convey in this video. Like you pointed out, I think it started from the beginning. Being an installer, I hate when sales associates promise certain things that aren't possible or realistic since they have never done the job before, hands on learning is super important. I hope Leo and his team can watch this and have a meaningful discussion with yall.

[@craiglyons3975]

Guys....I'm speechless. I'm so sorry that happened to you and your beautiful space you are creating. I've watched you gentlemen build for at least two years now and the standard you hold yourself to, truly commendable and inspiring. And to have installers come in that arent up to that same level, I feel frustrating doesn't even scratch the surface. Keep up the great work and know your viewers are behind you.

[@chestercalloway3812]

I love the honesty in this video. This shows the truth of construction and the struggles of dealing with workers that don’t the level of care and concern that the owner of the house has. Sad sad reality of construction.

[@austinstreet7408]

I feel your pain for sure! I hired a tile installer who was highly recommended to me from someone I respect and I dealt with many of the issues you guys did. Subpar installation, dirty worksite with lots of trash and damage to my bathroom. Also messed up the waterproofing job I did by using an unwaterproofed piece of cement board that caused me to need to tear out the lower portion of the tile later on to repair a leak. I decided from then on I would never hire anything out that I could do myself. I am a contractor and know how to do the work but I just didn’t have time! Thanks for the videos and valuable info guys! Keep up the good work!

[@peotoneman]

The feedback to the fabricator and the manufacturer is crucial. They need to insure these guys don’t install their products again.

[@frankdapkus3749]

I'd be terrified having one of those slabs fall off the wall, especially the one over the niche. Using the wrong notch trowel and not getting proper bond would be a disaster.

[@qwerty112311]

The one on the inner wall isn’t even close to being on the thinset. It’s insane.

[@d.c.o.7544]

Yeah this is a safety issue as much as an aesthetic one.

[@baxtronx5972]

It would have already fallen down.

[@ginacirelli1581]

Seriously. It is a safety hazard NOT to take it out and redo it. If Elevation Stone keeps this kind of work up, there will be an accident, and there will be a lawsuit.

[@MoneyManHolmes]

I agree. The trowel was way too small and that is going to seriously injure (or worse) someone. Additionally, knowing what we know now, I would never design a slab piece to sit completely unsupported by a piece below it, even with the proper trowel size.

[@gQman1057]

You guys are awesome, besides the show! Keep up the good hard work! Thank you for the great and honest learning experiences! I worked for a carpenter in H.S. Doing remodeling and also a couple full houses, and maybe if I had had your show to learn from I would have stayed with it!. Instead I went with education and technology, and can say that channels like Stud Pack should be on the list of a required viewing for apprentices those getting into the trade. What you do gives so much back to the community!

[@jacoberickson5717]

I feel for you guys and wish things had gone better. I’m an engineer at a fabrication shop and we struggle to fill skilled labor positions, let alone skilled laborers who care about the craft and are detail oriented. We get burned by similar lack of caring regularly and it is embarrassing when I have to explain to customers why their custom products are sloppy. I love watching you guys because of how much you get into the details and how deeply you care about the quality. Thank you for the time you put into everything. Keep your chins up, it looks amazing from where I sit and I’m sure the main house will be next level. Also hoping you guys aren’t impacted by the floods.

[@pata7355]

Im so glad you guys talked about this. They need to know what is going on in their company and with their employees to fix their problems.

[@AlAmantea]

New technology, methods, and applications in the building trades is ALWAYS a learning curve. It is quite apparent that there were a few places of communication breakdown between the measurements taken, the cuts on the machines, and especially the installation team. It sounds to me like the installation needs quite a bit of oversight and enhancement from the owner and management of the company in order to ensure the quality and control they are attempting to obtain. This will get better in time, and I would suggest to management that the CAD crew should be trained on installation as well so they have a better understanding of the requirements needed. It's unfortunate when these things occur, but the difference between a true pro and an amateur isn't the amount of mistakes made, it's how you handle the ones that are made. Ending up with a final result to be proud of, and being the "ghost in the machine" is the ultimate goal. I certainly hope that the company realizes that more attention to detail and ethics needs to be provided during installation, and that they come back and take care of the remaining issues you still have. If not, it will leave a sour taste in everyone's mouth. The top joint on the shower is absolutely HORRENDOUS and in no way would I ever sign off on that installation. This combined with the poorly cut holes for the mechanicals simply show the difference between a crew that actually cares about their work and one that does not. The crew that did your installation obviously needs some additional training and an attitude adjustment towards how they leave a workspace. As the client, and ultimately, the end user, it doesn't matter what the cost of the product is, or the cost of the installation, even if it was provided at no cost. In fact, something given at no cost, in my opinion, requires the exact same attention to quality and detail as they would do for ANY project. While I can understand that this was a difficult video to release, and you aren't wanting to throw shade on the company, it is self evident that the owner, management, and shop crews are not only enthusiastic about their work, but care about the final product the way you would like someone to. The installation department definitely needs tighter control, better control, and more involvement from management, though. Hopefully, they act on this, and in the future you will be posting a new video showing how these issues were addressed!

[@lynnwilhelm7928]

Very, very well said! I really hope the company learns from this (and that they figure out a way to make Paul and Jordan whole.

[@marktye322]

You guys are upright contractors. Yes, providing feed back on the install will be invaluable to the fabricator. The job is only as good as it looks on the wall. I experienced a similar experience on LX quartz countertops. Finally had to move on after the third attempt at an an acceptable install. Wish I had not as the end product leaves a lot to be desired. Thanks for your transparency on the process. Keep up the good work!

[@TheKrisKing]

Appreciate the honest approach to this video, it says a lot of not only Studpack but how you guys respect the viewers of the videos. I’ve been watching since the beginning too and this was tough to watch because I could see how bothered you guys were about it. I’m going to throw trash on that like button and cut the wire to the subscription button.

[@mrmusic21]

This video is similar to what I experienced recently with a new floor install. I realized from the onset that things were not going to go well. You ask questions, you make suggestions, and you try not to be overbearing. But in the end, I wish I had done it myself. All the angles would have been correct, the cuts more precise, and a lot less PTSD looking at the floor. A 2-day job turned into 3-4 weeks. Multiple trips to big Orange/Blue, and multiple callbacks to fix things. Lesson learned. Keep your head up, Stud Pack.

[@ncooty]

I sympathize. Truly.

[@canhead64]

Hopefully they take this as constructive criticism and not a personal attack. I feel like you did a good job pointing out the problems and offering to help correct them in the future. To me this is a real as it gets for youtube. You accepted a goods from someone but weren't happy with the results and you let us all know it didn't meet your expectations. You weren't degrading and offered to help them be better and in the end thats a class act. Stay honest my friends.

[@ronniealderman9403]

I love following the dream house videos. I know y'all were disappointed with the process and outcome. I love your professionalism and striving for perfection. I'm a 60 year carpenter and I understand the frustration. Y'all hang in there. I've learned many things watching your videos. Thanks for sharing (and teaching!)

[@pho3nixinflight]

It’s really amazing. The amount of money this company has sunk into its tech and overhead… you know this product is incredibly expensive. To flub it so badly it’s kind of mind boggling. Here’s an amazing opportunity to showcase your product and your company… if I were the boss I would have personally overseen the entire project. Frankly the owners should probably eat the project and have it redone. It’s inexcusable to have that level of tech to ensure precision and have it turn out so badly. You can blame the installers but it sounds like the project was mishandled from the start.

[@Byteme34]

The level of content you put out to inform the consumer is mind blowing, and it's truly fascinating to see that even at your level of mastery you can still encounter these type of issues from the trades. It's difficult as a home owner to encounter these issues in our own projects and probably something that is not often spoken about with remodeling. We share in your frustration and ability to remain humble in the process. I'm fascinated with your problem solving skills, and how you'll apply these to finishing this beautiful bathroom. You're not the type to stand down and remain quiet, thank you for showing us the other side of remodeling.