Have you done a satisfaction survey with Subaru Brazilians owners? What happens in Brazil regarding service and quality of service is unbelievable! I'm sure this would not be approved by the brand. There are not isolated cases, it is a widespread complaint. I did the 30,000 km revision of my Forester XT and the car came back with the electric glass and cruise control not working. The brake light comes on continuously and after stopping in the garage the car will not start.