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Behavioural Health Consultant Nurse Jennifer leads us through the 3 part "Assert Yourself" Workshop. In this video (Part 2), Jennifer discusses Assertive communication. She will discuss the verbal and nonverbal characteristics of assertive communication, roadblocks to assertive communication, and how to use "I" statements.
Assert Yourself Workshop"
Part 1: Passive and Aggressive styles of communication.
Part 2: Assertive Communication.
Part 3: Saying "No"