Pay Per Callers Show - Interview with Manny Zuccarelli, CEO of Quote Velocity

Learn how Manny Zuccarelli grew QuoteVelocity from 0 calls to a multi-million dollar Pay Per Call business in under a year!
QUESTIONS AND TIMESTAMPS
00:32 - How did you get your start in performance marketing? What’s the story behind Quote Velocity?
05:38 - What were some of the challenges and hurdles you faced early on in your business?
10:20 - Looking back, what would you have done differently that would have accelerated your progress?
16:00 - When you started, how many hours were you working on a daily basis and how many days were you taking off?
21:33 - What are some of your favorite big wins?
31:25 - What is your quality assurance process? What have you learned from performing QA?
35:32 - Would you agree that quality assurance is a profit center not overhead cost?
43:59 - How do you see your business evolving over the next year?
50:33 - If people want to do business with you how do they get in touch?
SHOW NOTES
- You should focus on building short and long term opportunities.
- Business partnerships take a long time to nurture.
- Don’t expect yourself to intuitively know exactly what to do.
- You need to spend a lot of time understanding the customer journey.
- Get on the phone with actual customers!
- Don’t bite off more than you can chew.
- It’s easy to conflate putting in hours with getting things done. It's more about what you're achieving in that time frame.
- You have to make more mistakes in a shorter period of time!
- You need to make lifestyle changes, take care of yourself, eat healthy food, and get lots of exercise.
- Creating content, educating callers and providing value is key to scaling consumer-initiated inbound calls.
- Take risks, consider the opportunity cost and be patient! Everything takes time!
- Focus on generating quality traffic, maintaining relationships, and providing value to the customer.
- Create an internal disposition key for reviewing call outcomes.
- You have to work through the challenges to find inefficiencies and improve your process.
- Quote Velocity is currently focusing on creating consumer-initiated interactions and building long-term value for consumers and partners.
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QuoteVelocity is a provider of real-time web and live transfer prospects. We generate qualified leads and calls of consumers seeking assistance in most financial, automotive, and healthcare verticals. Our experience spans over a decade in delivering the right customers to the right clients.
Website: www.QuoteVelocity.com
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He mentions SMS/IVR flows. Does Ringa offer SMS services?