Author Interview Part 2: Pharma Customer Experience - 20 Secrets | Pharma CX Episode#16

Author Interview Part 2: Pharma Customer Experience - 20 Secrets to 10X your CX and Boost Patient Outcomes | Pharma CX Episode#16
PURCHASE BOOK ON AMAZON:
www.amazon.com...
We’re excited to announce our CEO's #1 BEST SELLER, "Pharma Customer Experience - 20 Secrets to 10X your CX and Boost Patient Outcomes”! This book, written by our Founder & CEO, Sean McDade, PhD, is the first of it’s kind, that provides a detailed how-to for using patient, caregiver, and HCP listening to make your company patient-centric.
In this session, we host a Q&A with the author to share some key insights from the book and learn some of the best practices for making your company and the support services that you provide truly patient-centric.
In this Author Interview PART 2 session, Sean shares key insights from the book and discussing some of the best practices for making your company and the support services that you provide truly patient-centric.
○ ○ ○
PeopleMetrics LIVE! is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Tune in for short, casual conversations Tuesday's at 2:00pm ET.
○ ○ ○
Sign up for more PeopleMetrics LIVE! sessions:
www.peoplemetr...
Discover our Pharma CX blog:
www.peoplemetr...
Explore our Pharma CX solutions, designed to help you achieve better outcomes through real-time feedback from patients, caregivers and HCPs... with over 20+ years of Pharma expertise, you can trust PeopleMetrics to help you measure and improve the patient experience from clinical trials to patient support services:
www.peoplemetr...
Read our CEO's book "Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold":
www.peoplemetr...
Contact PeopleMetrics:
www.peoplemetr...
○ ○ ○
FOLLOW US ON SOCIAL!
KZbin:
/ @peoplemetricsincphila...
LinkedIn:
/ peoplemetrics
Twitter:
/ peoplemetrics
Instagram:
/ peoplemetrics
Facebook:
/ peoplemetrics
○ ○ ○
pharma customer experience, patient centric, patient centricity, caregiver, HCP, patient support programs, patient needs, pharma, patient support, award winning patient support programs, provider, pharma customer touchpoint, patient outcomes, pharmaceutical industry, pharma industry, best-in-class patient support programs, patient journey, future of patient support programs, support program best practices, Boost Patient Outcomes, patient survey, patient feedback, sean mcdade, peoplemetrics, peoplemetrics live, patient onboarding, new medication onboarding, pharma patient support programs, pharma, patient support programs, patient support, award winning patient support programs, patient experience, patient, provider, relationship survey, transactional survey, patient onboarding, pharma patient onboarding, customer touchpoint, touch point, patient outcomes, pharmaceutical industry, pharma industry, best-in-class patient support programs, optimize operations, experience, patient journey, future of patient support programs, healthcare, patient experience, patient services, patient support services, innovation, operate patient support programs, patient access, patient access challenges, life science, pharmaceutical, patient support, patient centricity, patient journey,