Peter Drucker on Joseph Juran and Quality

[@markbeckett3317]

Great interview to understand contributions of Deming Juran and Drucker to post WWII Japan

[@markelliottmiller3692]

Thank you for sharing this important video.

[@saifulbahri7958]

this the best video..thanks

[@PrincessMindorena]

I respect Peter Drucker, but it seemed to me, judging from his statements, that he had more uplifting and positive comments about Juran than with Deming. I read the book by Walton (1986) which was her personal account with Deming and the "14 Points," and numerous scholarly literature and tried to understand the quality concepts from Juran, as well, and quite a number of books of Drucker in graduate school and later in practice. Deming was critical of MBO and management's reliance on numbers at the expense of growth and sustainability. Drucker and Juran's concepts put financial numbers as one of the factors that are at the center stage of management's responsibility while Deming's concept talks about statistical quality control (SQC), after Shewhart's theories of quality control which became the basis of Deming's own work (Walton, pp. 7- 8). Before Juran, Drucker, and Deming, the Japanese were already introduced to quality control from Shewhart's book, "The Economic Control of Quality of Manufactured Product," and loved the concept (p. 12). The Union of Japanese Scientists and Engineers (JUSE), whose memberships at that time totaled less than a dozen, focused on reconstructing Japan's economic recovery. In March 1950, JUSE Managing Director Kenichi Koyanagi wrote a letter to Dr. Deming asking him "to deliver a lecture course to Japanese research workers, plant managers, and engineers on quality control methods" (pp. 11-12). Dr. Deming arrived in Tokyo on June 16, 1950 (p. 12). The rest is history. Deming, Drucker, and Juran, in their own right and contributions, are a triumvirate of influential scholar-practitioners in the field of business and management.

[@melvin_0bviously]

Thank you for this context. I just purchased the book you referenced.

[@christopherarmstrong2710]

12:25 Lean Manufacturing 14:00 Just in time manufacturing 17:20 Doing things is cheap. Not doing things is expensive. 70% of actual costs is poor quality (defects) and machine down time. 20:00 Cut off by a ringing telephone. Way to end an interview...