Steve Jobs on Joseph Juran and Quality

Interview made in the 1990s during production of “An Immigrant’s Gift.”
© WoodsEnd, Inc., & G. Howland Blackiston. Commercial use prohibited.

[@piedude3572]

My left ear loved it

[@Nummi31]

same :D

[@JonnyInfinite]

Pie Dude there was no 'quality' in my right ear

[@jeanpierresant1836]

well said.

[@PranaySinghParihar]

Same wtf 😂😂

[@NarhazRoon]

set your sound setting to mono

[@mnecmonic]

Steve never fail to amaze me in all his interviews, i don't know if it's his charisma or the aura that surrounds him...he seemed to have the ability to convey his message in a very clear and understandable way...i don't find many people can do that.

[@seokheehan1061]

a-inc and he always always show such performance every time steadily that’s what i wanna learn

[@First.Last.99]

Looks like he understood stuff always, and if he didn't he says I don't know. He was very bright. He knows how to paint the mind picture also!

[@williamschimdi2641]

Steve is the best of the business gurus I know..

[@keltz5028]

That’s the Reality Distortion Field created by Steve Jobs talking to you...and that inspired engineers and managers to overcome their limits.

[@Athithi7]

You see the thing with Steve Jobs is his choice words are very Simple yet profound. A lot of speakers out there focus on using high sounding words rather than the impact, that's what sets him apart

[@patriciaegan7244]

Steve Jobs, thank you for creating jobs. I’m sorry that you’re not here physically, but you will always be here spiritually.

[@PathfinderHistoryTravel]

So refreshing to hear someone talk without up-talk or vocal fry. And without saying “like” or “right?” in every sentence.

[@weizheng673]

His vision, the topics in this interview, is highly relevant today. He is truly a visionary of our time. He is such a genius. He co -founded Apple in his early 20, by 25 Apple Inc., already went public. He was so young in this interview that his presentation was so eloquent.

[@reinierwilson6]

..."going back to the basics and relearn them". Amazing. This guy was an authentic outlier!

[@aviralmittal89]

no doubt about it. Never heard him speak when he is not dropping major insights.

[@WokerThanThou]

First Principles

[@michaelngan99]

And he also talked about Japanese Planning, in which the Americans still are not doing.

[@yulloveyullove326]

His eyes and the way he talked showed that he was a genius. So sad he is not there anymore.

[@melstalk]

'I can't answer you. I'm ignorant" So honest and straight forward! A great leader

[@Michael----]

This.

[@kafkaesqued]

​@@Michael----this.

[@johnmosheim]

I get humbled all the time by Steve Jobs integrity, humility and his beyond comprehension imagination and drive. He was really a gem of humanity in my opinion and I miss the fact that he died, but interviews like this make me feel maybe a large part of his ideas and what he genuinely tried to convey during his interviews are very much alive. Feel really lucky to have lived when Steve was alive.

[@theodoreyd]

He is such a thoughtful and well spoken person. Amazing

[@4ourty5ive]

Was. and agreed

[@yamil.343]

Once upon a time a revolutionary man comes along & changes everything.

[@FPVphilly]

It’s 2023 and this video should be show in business schools in how to learn from Steve in been successful.

[@JuanMartinez-fu9cb]

Great. Love to hear so clear mind.

[@dd7061]

My left year loved the quality talk

[@arpahal-fayette3870]

Internally driven, I do believe that Steve. Thanks for all your sacrifices to make the world a better place to live.

[@TMCsVideoADay.]

Joseph Moses Juran was a Romanian-born American engineer, management consultant and author. He was an advocate for quality and quality management and wrote several books on the topics. He was the brother of Academy Award winner Nathan Juran.

[@TheMyrmidon22]

The last question is the best one yet. The answer, "he was focused."

[@jla2462]

Very composed man deep and control of his thoughts

[@slan7]

Great video quality. All of the videos of Jobs I've seen when he was young made him look like a historical relic because of the video quality of that time.

[@ziggytonumaa]

Settings > Accessibility > Sound > Mono audio

[@ShashwatVikram]

The most underrated comment of this video. Thank you for saving the listening experience of such an amazing video.

[@dhadad9885]

This comment should get a knighthood.

[@keshav2136]

Thank you buddy

[@ebrelus7687]

Most important part. 2:32 "America is in a tough spot right now, i think we've forgotten the basics we've so prosperous so longthat we took many things for granted and we forgot how much work it took to actually build and sustain those basic things like great education system thinkgs like great industry and we are faced with relearning those things going back to the basics (..) why we are outmanufactured why we are outplanned by Japan. It's not because Japanese are tricking us, it's not because Japanese are better intelectually it's because we are being out planned we are being out strategized we are out manufactured. There is nothing that can't be fixed but we're not going to fix it up here we are going to fix it by getting back to basics." So awesome words. So true. It is as actual as was back then. Nothing changed. And no tarrifs can fix it, no blaming others for own failures, omission. Stoping globalisation or trying to outplay it won't help either. It's about reengineering all processes, going back to basics, rebuilding by innovativeness, effective planning, strategy, going back to work. Nobody seems to be able to aknowledge such a simple fact. This man was incredibly unbiased and honest, going straight to the point, essence. That's why his monopoly grew so fast, outcompiting other companies by being innovative, not just copying faster, cheaper on bigger scale. Oh yes, Peter Thiel would tell you all great companies are monopolies, since competition eventually kills market draining profit to zero and killing all producers. You need to have a product which can't be easily copied, evolving fast, or build new innovative products to keep previous relevant by adding good brand and buying true customer loyalty. This loyalty comes not from marketing but from real value, concious faith in a good product, being a cofounder of the next great products and innovations. Product which gets worse is like a leader who doesn't deliver to his subjects, breaking a mutual deal, once lost faith can't be rebuilt, easily. Death of Jobs was a great loss for Apple. It also market ending of it's effectiveness and start of rising competition. Without creating anything new this market is toasted. Without Jobs it's nearly impossible for Apple to find the right direction and risking going there all-in to build the next backthrou while brand will be slowly diminishing.

[@CaptainPlanet007]

He’s right but instead of Japan, I think he meant China 🇨🇳

[@ghost180sx]

@@CaptainPlanet007 nah, the strategy and aim is different. They're not at all focused on quality, but on quantity and flooding the market by saturation and blanketing. They are playing into modern American consumer culture which values throwaway objects. Also, post war Japan is very different than post war China. One decided very quickly to change their path to that of an ally and good global citizen as opposed to a rival imperial power, whereas the other has a chip on its shoulder dating from beyond the Opium wars to the present; adversarially attempting to become the next hegemony on the globe at all costs and teaching us all a lesson by living up to their namesake.

[@CaptainPlanet007]

@@ghost180sx True, you just hit the nail on the head by mentioning what seems to be the culprit of their culture which is seizing the westerners hunger for fast and cheap products in order to meet their ultimate goal- world power! This means steal, cheat, buying politicians and influential to the culture..Hollywood! Unlike the imperialist Japanese era which integrity’s and honorary is the base of their traditions and culture, Chinese has no regards for any of it! This shows in their human rights and freedom of press approaches. America should understand that they’re dealing with a different kind front, the CCP 🇨🇳! If we choose to ignore this small dose of so-called ‘new age socialism’, one day will wake up to a communist nightmare that will become reality far worst than Mao and Stalin.

[@rainbowsigma6214]

​​@@CaptainPlanet007 What a weak attempt to dehumanize Chinese 😂😂😂 I think it boils down to simple terms the Chinese work way harder The Americans only want to stay home and collect unemployment benefits 😂😂😂 If we r talkng about hman rights US Is the BIGGEST Human Rights Violatr of the 21st century by FAR So get out of here with your 50cent propaganda murican 😂😂

[@rainbowsigma6214]

​@@ghost180sxPost war China is a pacifist unlike Japan who dont admit their war crmes and US who is still actively fnding their gnocidal Military Cmplex

[@luxurreview]

Steve looks handsome in that outfit! Although I love his iconic 501s and Mock Necks you can’t beat the beauty of a white shirt and tie.

[@dreamscolourhouse3252]

Genius. Every interview and his quotes are Great🙏.

[@jessicagard3242]

thanks a lot for this video !

[@shahilagh]

steve i love you and i feel so close to you and all the people you admire. i love to work with ppl with such vision

[@sinhsou636]

shahilagh Steve is my roommate

[@peterkogl1329]

What an interview, STeve Jobs at his ultimate best teaching mode!!!

[@savanaviolenta]

He was a visoner, a passionate one from start to finish that's why he was so big.

[@HIDlarissaTERRY]

beautiful moments of life to inspire!

[@onelife8367]

"Any question asked was the most the most important question that could have been asked in that moment (for Jor Juran." Waw. If that is how people would treat one another, no one would have shied away from reaching out and asking each other the questions they hide in the contours of their hearts and minds.

[@hammedtukur]

He is so straight forward. He doesn't pretend to know sth.

[@LeifEliasson]

Steve has and will always be my guiding star

[@jeffrey36912]

Great questions, great answers.

[@ap6160]

I love how he paused at 2:25 to really think and reflect on his answer before he spoke

[@MrParnak]

he's been known to doing that a lot! this is one of the traits that very few people have! Watch him more and you realise how natural he use to make this into any of his discussions or interviews

[@ap6160]

@@MrParnak True!

[@ARichardP]

Yes, that was impressive and rare to see. The rapidity of a responding is so ingrained in most of us. Steve Jobs had some Buddhist mindfulness training starting at a fairly young age.

[@mark-2237]

give the man some water how can you not see him struggling?

[@fenderstratADHD]

Mark - I know that when they 1st found out that he was sick was in 2003 but was he sick when he did this??

[@ian-checkmyaboutsection3961]

671JH there’s rumours that the cancer entered him during his 20s but he never knew about it. The amount of fruit he ate slowed the growth of that cancer significantly.

[@MagicAyrtonforever]

@@ian-checkmyaboutsection3961 I read that he drank huge quantities of Carrot juice which is what started it. Too much.

[@oumarsountal6628]

Hello everyone one thing we Learned from Steve job he said when we were borned world like that we can't change the world everything round us they call life someone made like you they are not better than or smarter than we can work harder save some money and having families good life that is minimum things if you say I can do yes you can do we are strongly believed in that statement we never ever finished any good education, but everything we touched must be done well thank you very much everyone for sharing knowledge that beneficial please post more it's very very important we are very lucky people that we know & knowledge that we learned without hardship experiences never ever ever happened

[@ernestocastelli9005]

Great interview! " You should have to ask permission to improve your process". Love him, RIP.

[@jermainepalk1832]

He answers questions very well

[@wingsfan1450]

No wasted words...no ums and uhs. I love how he takes a few seconds then begins his answer.

[@jermainepalk1832]

@@wingsfan1450 👍

[@ashishgurung1417]

1 MIN SO FAR... *I HOPE MY LEFT EAR SURVIVES THE BATTLE* .

[@ahmedb2559]

Thank you

[@iwaited90daystochangemynam55]

Camera man had a lot of fun zooming in and out

[@onelife9441]

My favorite things in life don't cost any money. It's really clear that the most precious resource we all have is . . . . . TIME. - Steve Jobs

[@kanicakhanom7483]

Steve is my broken heart It should be never recovered 💔💔💔💔💔💔💔💔

[@chelsea12345696]

Sage words that are still applicable now. Should be taught as part of all business courses.

[@ImScribbz]

Philosophy

[@ertugrulcavusoglu7117]

My left ear love this!

[@janvi2816]

8:14 loved this utmost❤❤

[@postblitz]

11:04 the mark of an intelligent person.

[@pinkyyy987]

He was very handsome back then lol .. also really smart and inspirational 💗

[@kanicakhanom7483]

Lots of time spend for me to And I should never forget him But I didn't anything for him He was a part of my life 💔💔💔💔💔💔💔😭😭😭😭😭😭😭😭😭😭😭

[@ihsan6220]

I have to confess he was so handsome In his heydays. Some pple r jus born gr8

[@training2012full]

Great he given words to what I think👍

[@walfarisful]

This video is a kind of vital few of the youtube (as per Dr. Juran said when he explained the parito principle 20/80 ) , there are a lot of trivial many !!

[@c14husky]

yes.

[@luisquinta5290]

amazing

[@saskiavanhoutert3190]

Somehow I understand his saying, Steve and others are appreciated by me

[@kshemamindcarementalhealts8192]

We miss you somuch......I hope we will meats again soon

[@fullwisewords]

7:11-7:45 DMX said about the same thing in an interview before. DMX: "If you are quick to accept that you are a King when people give you praise, you will be quick to accept that you are a fool when criticized." something to that effect. Jobs just went a little further with the internally motivated part. Interesting how knowledge applies across people.

[@thripper5332]

who cares about some rapper lmao

[@StanpapiTV]

@@thripper5332 Fuck You

[@coreyvillanueva4247]

@@thripper5332 you’re just full of sunshine huh

[@ARichardP]

That is an interesting quote, the way it is stated. It’s been said many different ways. Being externally controlled and focused (unless by choice) causes all sorts of emotional and psychological problems that lead to poor performance. When you feel you have no power to influence outcomes you start to feel crazy. But even then you have the ability to control your attitude and gain a certain sense of freedom and power. This interview with Jobs was recorded 12-19-1991.

[@pawelniesporek7]

​@@ARichardP That's a great thought. Also smells like stoicism;)

[@zakariahlafreniere1332]

genius works

[@CesarRuiz-zp9fx]

Yes I agree... some risks and sacrifices must be made to make it through though

[@GeorgiesMom723]

What a man!

[@kanicakhanom7483]

He was a really great man 💙💙💙💙💙💙

[@pranavverma16]

KZbin promoting Steve Jobs all of a sudden

[@curiousism9140]

Steve Jobs ❤️

[@malvinderkaur4187]

His school speech exactly my thoughts.

[@slob5041]

My top ear loved it

[@paulvannan6534]

Wow. Steve Jobs does not blink!

[@RohanShirsat]

Show these videos to all Senior Executives

[@orange-vlcybpd2]

6:39 "Where we have to start is with our products and our services, not with our marketing departments."

[@enzo_armani]

People that let a sustainable brand in the world are those who are internaly driven to give something back

[@togasurf]

Noticed that line particularly!!!!

[@ShivaKumar-bt4ds]

Brother beautiful

[@genesisalbertjamon8527]

Its sad to see that all the comments here is about Steve, while the video is made for Mr. Juran which arguably steve's one of the biggest influencer and mentor. Cheers Mr. Juran for being such a gift the industry.

[@abeerchoubey2392]

2:14 - Broadcasters want to do a program on/with Madonna. Steve(in his mind)- Yeah, I'll "facetime" with her in the future...😎

[@William_Clinton_Muguai]

Good LORD! This man was a dreamboat!

[@ShivaKumar-bt4ds]

Father God bless

[@ritshpatidar]

Nowadays quality talks like this are rare

[@kssaini5600]

Wow

[@nayranay97]

Even Steve talking about filosofi🌻

[@lianhphuongcute3889]

Có thể pạn cũng giỏi áo thuật mà mình piết. Kamolw Palj!

[@kanicakhanom7483]

He is a greatest hero apple industry of holl would ❤️❤️❤️💙💙💙💚💚💚

[@rolandosotelo3741]

Nice

[@gayatripittala7353]

Sourya t and steve i think i feel comfortable i am reyally eshamed of being in india . Japanese chainese charmi nice i accpect these name Zera is much preffered

[@bellaendale7174]

I'm struck by how much he pauses before answering questions..i should do that more frequently

[@reenycampbell8618]

I raise a hallelujah for you Steve, what's the answer for people as myself, who have been defiled with tracking devices in the human body to translate their life. I have an extraordinary gift of wisdom. I have even gotten there yet and i'm defamed like someone who has been on a stadium for years. Thank you kindly, Prophet of the Lord Almighty Ps 46.7 Syracuse NY. PS Devices placed in the mouth. Dr. Janice Pliszcziak DDS. Do you remember her from Solvay High? PS American Regent, Senior VP in Yaphank, NY: My Godfather, Martin Joe Tedesco and family are people of noble character.

[@_suki_]

Permission to not have to ask permission -> empowerment at every level leads to quality.

[@felixthelmocevallosmorales41]

Steven Paul Jobs 24 de febrero de 1955 05 de octubre de 2011 68 años 56 años 12 años

[@tomschueller4545]

Don't need the tie Mr. Jobs, Next computer? And THE creator of THE best company in the world.

[@AudioDestinyHQ]

Looks like a video senior portrait

[@ADVANCED-QUALITY-TOOLS]

I would like to believe that Steve Jobs after the interview about Juran read the book Edwards Deming ...

[@LeadershipAlliance]

Сергей Григорьев I’m curious what made you say this… My work is based on Dr. Deming’s genius and I know Steve learned about the Deming principles from his Pixar mentor Ed Catmull

[@leecooper1644]

When your right ear wants some peace and quite but your left ear is looking for business knowledge

[@AxViki]

nice

[@hussienalsafi1149]

🤠🤠🤠😎😎😎😎❤❤❤

[@jellovendigar]

It feels weird to hear him introduce himself. The video is from a time before he needed no introduction

[@alsara2k]

>given a couple of years, when after Juran is gone. Juran died in 2008, 3 years before Jobs..

[@gerwitz]

"I'm ignorant so I can't tell you" :-D

[@john-paulhunt4541]

late 80s? no.

[@dso-nx3jy]

Going to use that next time i cant answer a question at a meeting.

[@kshemamindcarementalhealts8192]

🎯

[@taylorjohnson4943]

My left ear says he is absolutely correct

[@henrikmanukyan3152]

9:40 - permission to employees on not having to ask for a permission from authority, that the hierarchy that would work for an innovative (IT) company [and as he said during another interview "best professionals are not to be managed, they are self-managed, the job is to give 'em common vision" ]

[@CLSGL]

One of the biggest things I’ve ever learned from Jobs is to think before you speak. It’s one thing to hear that, it’s another thing to see someone doing it. Whenever someone asks him a question, he takes the time to look down, think about his response, and then he’ll start talking.

[@ag-bk5wf]

Ahaha you never heard the saying think before you speak?? Hha

[@CLSGL]

ANDREW Garcia “It’s one thing to hear that, it’s another thing to see someone doing it.” Did you even read the comment?

[@gayatripittala7353]

Unity Justice Together no just steve

[@saskiavanhoutert6081]

In 1990 I was searching for an education with computertechnology, it became the Graphic Lyceum at Eindhoven now called the Eindhovense School, cybernetica has been practiced at that time especially with APPLE computers and also MS-DOS computers. I do not practice 'cyber-crime', neither does STEVE JOBS.

[@rchiproportion]

⭐

[@gayatripittala7353]

Thanks for re establishing things atleast you tried. But incomplete