Sonos released an S2 app update for September

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I tested out the newly released app with a few updates and I question why some are even called updates. Still waiting for the update that will quell the market. Sonos, get it done and release the Arc Gen 2 already.
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[@BobbyBass-x6i]

Thanks for the update. I am keeping the Sonos equipment I have and I’m waiting to buy anything else until all the updates and corrections are finished. Rock on!

[@jazzpunk]

I'm pot-committed, too. 15 devices in my house...I would love a couple more of their items...but I'm holding back until.

[@Deke1]

If it ain't broke , don't fix it....a motto SONOS should adopt

[@ciaofromumbria]

sonos is in a sad state. I used to look forward to Peter's videos to learn something new about how to get the most out of my Sonos system/investment ... to have to devote all recent videos to just how screwed up Sonos has things is too bad ... recently I needed to set up music in a family vacation home and I wanted to set up something with sonos ... instead I put in some amazon echos in stereo in several rooms ... which sadly ... have gotten to be a consideration, not as echo has gotten so much better, but with how far the sonos app has fallen, it no longer justifies the premium position it had in my music solution options ... thanks for you continued perseverance Peter

[@johnbelvedere5040]

With all the improvements they are putting in why can’t they add adjust center speaker for increased speech volume? I know you can toggle speech enhancement but if you can increase the height volume why not center channel?

[@diggergeensen860]

I agree that this option is needed. It would help if we could set up stand alone speakers to take over the front left and right duties as well. Dialogue is mainly an issue with the Arc. I don’t have the same dialogue clarity issues in my playbar and beam gen 2 tv rooms. The Arc has some major design flaws. They’ve tried to rectify them through updates, and all that happened was the subs got nerfed for months. Hopefully the next flagship bar Sonos puts out returns to a tried and true rectangular shaped heavy cabinet. This oval looks nice under a TV, but does nothing but hinder the sound quality capabilities of the device. They had a winner with the playbar design, all they had to do was make it longer, add a few more drivers, and give it all the modern decoding capabilities.

[@georgevillalvazo9154]

I enjoy listening to Sonos radio through my Sonos fives!😇

[@henrikmalmborg]

I am happy to see Peter a little bit pissed. Sonos have had so much time. Spence is not compatible with Sonos. Having him around to fix all the problems is also a good pay check. What else company has this kind of parenting?

[@jeffleigh3747]

Peter, you are our hero. The time you dedicate to helping us in insane. Also, it's not lost on me how clever you are. Top man. Thank you, sir 👍👍

[@cseti1985]

I use the alarm to play my favorite radio station in the same time for a specific period while show goes on the radio. About 4hrs 30min. lol it is a sweet feature not to forget my fav show on the radio.

[@blogg9922]

Slowly getting better but two friends were still complaining about being laggy Both were not using SonosNet and all their devices were going direct to their wireless router One ethernet cable later both reported significant improvement

[@diggergeensen860]

Sonosnet is gone, and unavailable. Probably the reason for most of the issues with this new controller.

[@cowieson]

@@diggergeensen860 it's been back for quite a while - I've been using it (and so will OP if they've mentioned wiring directly to the router).

[@blogg9922]

@@diggergeensen860 SonosNet isn't gone, it just cannot be seen via the Apps which once again is dumb especially as there is an option to choose the SonosNet channel If you use the Windows Sonos controller the WM status of individual devices is shown Yet another pending fix

[@blindlyscambaiting2427]

Accessibility improvements means for those who are blind or have low vision and improving the accessibility of the app when a person is using either voiceover on an iPhone or talk back on an Android phone.

[@Limyun]

I wonder if having night sound toggle in the settings is an accessibility improvement as well. Maybe the voiceover feature doesn’t work well on the now playing screen?

[@blindlyscambaiting2427]

@@Limyun no, it works perfectly fine on the now playing screen. I agree with Peter there, it's completely pointless having that extra button in the settings.

[@ryanhaggerty]

Thank you for the updates Peter

[@06dame27]

Besides toggling Wifi on and off or open and close app, the home theater set up has been just fine. I can't get TV Swap to work on Ace to work at all. It's worked twice for me since I got them. I'll probably send them in for repair.

[@phildirt3]

I liked the sonos 1 app.

[@kingkobra1956]

I was going to purchase a pair of Era 300 speakers for spatial audio but have since cancelled that idea since they can't be properly set up because of the app.

[@Chris-ig9gz]

I use alarms on my Sonos and manage them primarily on my computer so have had no issues I am aware off.

[@jorgecaro5301]

I have 12 Sonos speakers 😢. Still have huge problems. Specially with the 2 sonos 5. I think the focus should be on fixing the connections problems. And then the rest.

[@playmusic7324]

'Accessibility' features typically refers to features for disabled people

[@wim040358]

I added music library on desktop app but is not popup in the android app now.. so what sonos means with this update. It was workig before

[@AbhishAbraham]

The night mode switch is not available on now playing section during music playback. Having this in settings screen gives the option to switch night mode on/off now.

[@dwightbaldwin5500]

I love their products and was looking forward to the new ones but concerned about viability of the company going forward. Would love to see you have a longer video on your prognosis of the company.

[@earlfenwick]

Whew, Luckily mine didn't auto-update and I was able to sell my Fives. Took me longer than I expected though. Ugh. I sold them to go back to a more traditional setup with the Wiim Ultra streamer, Fosi monoblock amps and speakers. I'm sticking with you though, Pete!

[@pwerboost]

Why they don’t go back to the old app and take the struggle out the users ? Then they can take as long as they want to develop and improve their new app before they release it again. Sonos stock had bottom out and I afraid they may not able to recover if they keep pushing this new app.

[@tadas9181]

I reckon they ran database migrations for users that are impossible to roll back to support the old app.

[@ChrisRandWrites]

At last you seem to be a little bit frustrated, Peter. But it's not enough. I don't know why your system hasn't been as badly affected as so many of us. These changes do not address any of the real problems: disappearing speakers, huge time lags before the app lets us make changes, not to mention the general incomprehensibility of the new interface.

[@asertolentino9147]

Accessibility definitely seems to have improved. Previously, my screen reader would read both the menu item and the respective toggle as independent items, making navigation a lot more trouble.

[@ronwidom]

I have been using Apple Music for my library of 1500 songs. As of updating my app, I can no longer shuffle my songs. When I go to settings and open …. detect music library, it shows “library not found?

[@chrisgarciart]

It completely wiped all my products which was annoying but I was finally able to truplay with my systems. It does seem more stable finally.

[@learntosleepwell]

Thanks for your time with Sonos Pete. I am a long time user who has a vinyl collection. I bought a set of Ace headphones some months ago with the intention of listening to my vinyl via the Bluetooth connection. However it simply doesn’t work. I can listen to my Sony TV using the swap function. But despite my Project pre phono amp having Bluetooth connectivity I cannot listen with the Ace headphones to my vinyl playing on my Project turntable. My system consists of the Arc, amp, mini sub and a Five speaker. I wrote to Patrick Spence CEO a month ago but am yet to receive a reply. Any help would be greatly appreciated Pete.

[@lyndonramchatesingh105]

Hi Peter pee do u think that the sonos one sounds clearer than era 100

[@itube027]

I only use my Sonos speakers via Airplay. Don’t have any problems and don’t see how the Sonos app is broken. Only use the Sonos app for speaker groupings and system updates.

[@miguelamigo]

Hola Peter, se sabe cuando saldra la Sonos Arc 2 ???. Gracias por el video!!!

[@stofferrussell]

One of my Sonos Era 300 constantly disconnects using either Airplay or via the app. The Arc is great but the connection errors on the Eras is unforgivable. Fortunately I use the Era’s mainly to listen to my vinyl records connected by cable so at least that is not affected yet!

[@antwhite90]

Night Mode didn't need a new toggle in the settings its needs the ability to set a schedule... e.g. Night Mode On 10:00pm and Night Mode Off 8:00am etc...

[@MrViperdk]

I think one of the most inticipated thinks, is sound equals like in Spotify in our playlists.

[@SirGordonJ]

My alarm has been working fine. For a while I could not change it through the app but I can now.

[@diggergeensen860]

Still issues with saved settings on multiple components returning to the default 0 all by themselves. The volume slider is still garbage. Good luck keeping grouped rooms at the same volume level while using the main slider. Still issues with random speakers not being recognized as already being set up upon app launch. They have had since May. This stuff still happening is totally unacceptable at this point! Get Spence out of there already!

[@michaelspurling4376]

I purchased my ERA-300s specifically as a replacement for the alarm clock in my bedroom. The new app totally broke the alarm function and it is still not completely fixed.

[@hylcelrin]

Is new sleep time function available already? Anyone know about this?

[@007shaggydog]

Needs a toogle to switch centre driver on era300 when playing music

[@marcelchaloupka]

the only thing i need the app for is Trueplay and setup. I have no idea why people ever thought the Sonos app is any good for general use.

[@MrKirkaudi]

When I first got the Ace it connected to my Sonos Arc. Since the update the Ace doesn’t connect to Arc. I am stuck no help from Sonos.

[@ronalddolman2654]

Dear @Sonos, You've most likely moved to a new development team. Perhaps, this move wasn't entirely your choice, as that's often the case with investors, we get that. However, it appears that an essential role is still vacant within your new team. Therefore, we would like to suggest that you consider hiring Peter as your product owner for the S2 app. This will ensure that your - and our - focus is on the right priorities at the right time. Thanks in advance. Kind regards, your customers

[@MrRaychard123]

Planning to buy my first Sonos product, Beam 2 , submi and a pair of era 100 (only small living room 18feetx 12 feet with 8 feet ceiling. Reason for me to hesitate is the problem I read about the sonos app. My other option is the jbl 1300x

[@1Toll]

Don’t buy any of Sonos products for the Foreseeable Future, the way Sonos are messing around with the current app shows myself and “The community” Sonos may not have a future.? We Sonos current owns which have been treated like idiots, for far too long a period I for one have not been happy with there slow way they are releasing updates to TRY to fix there errors,!! Is it because Sonos are still not sure about what there releasing? and allowing us Sonos users to test for them then complain about what 😢 they have released again.?

[@J.Ballest]

If you are using it for a home theater setup and listen to music thru the tv , then you will have no issue since you really don’t need to use the app at all after you set it up. I have an Arc, sub gen 3 and ones and I have 0 issues since this started. I have been thinking about buying a move or 2 more ones for music in the kitchen but for that I am waiting until the app gets better to use.

[@1Toll]

@@J.Ballest hi I do have issues with my Sonos products, I do not use directly through the tv but have ceil speakers around the home which I run through amps in a cab. This use to be stable until the new app was introduced. When the app cannot find products linked then have to spend a considerable amount of time to get the cab apart to try to restart the amps then reapply to the app if and when it finds the products then try finding the arc subs which are linked by hardwire this is no fun I can tell you.

[@J.Ballest]

@@1TollI didn’t mean you were wrong or anything. But if the system is connected to the tv directly, I have never had any issues. This is why I said they should be fine buying home theater. Also the app is the reason I’m hesitant to buy more Sonos speakers.

[@1Toll]

@@J.Ballest Hi again I do see what your trying to get across, which you 🤔 right. But I feel this is definitely not the right time going out then say spending £1500- £2000 for a arc/sub/speakers or with a possible amp. Then to be really cheesed off that it does not pair well, or having problems with setting it up though there poorly/badly designed app. Where let’s be honest if you have used the old app before the upgrade,? would you say it’s easier for new comers to Sonos to be able to use and find no problems.? I use to be able to set every piece of my Sonos products 1st time, every time not any more when adding to my system. So that’s why I feel Sonos as others, need the likes of Sonos to get there act sorted faster or possibly going back to square one, before new products are released purely so people that have invested heavily like myself get value for our outlay.? Or damaging there reputation by people leaving bad comments on the likes of KZbin. It seems to me Sonos are only wanting to go down some phone companies pathway, by wanting customers to purchase the latest offerings or they no longer will care about you, this will in my opinion collapse this brand as it’s not necessary to upgrade every couple of years. I’m Sorry for this rant if you find it that way, but I’m sure I’m not the only one on this vlog with issues.?

[@Scouty159]

I can’t clear songs on my Sonos arc and move 2

[@70starre]

Is Trueplay still not working?

[@khorclcl]

unable to save sub level for my sub gen2, toggeling on and off, phase works except level

[@Crimsonphilosophy]

What a mess. Glad I sold mine a while ago. Stereo sound works for me

[@Fanfreddy111]

I still think SONOS speed is slower now with less intention to solve current issues.

[@Rexy624]

They still haven't put the easy access to the EQ by sliding the volume back in the Android App!! WTF, why did they take it out in the first place?? And why are all the App's (Android, IOS, PC) so different? Come on Sonos, make them as similar as possible!!

[@PavelShreyder]

I still can’t do advanced trueplay setup. Just the basic one (on iphone)

[@heimdallyong7181]

They really don’t think what existing owners are looking for and also if it’s friendly for new owners to hop in. They probably just want to satisfy their FOMO, if others got a killer app, we the top management too want that.

[@alpacino8764]

IS THIS STILL SN ISSUE FOR ANTONE ELSE The biggest issue I have is when I have a queue and switch the source to Tv if you then want to revert to the queue you can’t- it’s gone Anyone else with this issue

[@HumphreyvanLee]

Too late; I sold all my Sonos stuff! Play5, Era's, Arc, Sub 2 & 3, Play 1 & Ones, all done. F-em.

[@mikeelkios436]

Yeah its a crock that a company of this size can take this time to fix anything

[@MAXMUSTERMANN-kg1th]

Patrik Spence is the one who wanted to explain to us that he had been testing the app since December. What had he been testing that no one had noticed all the errors? Loud/quiet. On/off? Ohh, works great! He and all those responsible for this disaster and the silence should be fired. You feel lied to, betrayed and abused as beta testers. We are supposed to explain in the SONOS forum what works and what doesn't and what is missing and where things are going wrong. That SONOS is not ashamed. And all just to quickly launch a pair of headphones?! which weren't really reinvented. (Well, I don't even like them) And what's all this with the cloud? Sonos is shooting itself in the foot, I don't think everything will be fixed and working properly by October. The share price is continuing to fall.

[@nitrodave35]

I'm still unable to remove surrounds Era 300's from Arc. How long is that going to take before they fix that?

[@jb7753]

Can't do a factory reset on the 300's?

[@Subjective_JoshNelson]

Yeah, factory reset. Just unplug a 300, plug back in and hold the bluetooth button (top button on back), wait for the color on front to flash orange, then go green, release button. It takes 10-30 seconds, so don't release the button to soon. Then add them back

[@gwloo]

just realized my "speech enhancement" is not working. I can toggle it on and off but there is no difference in the speech loudness. Previously the difference was obvious when toggle on/off. BTW on the same UI page, the night mode is working, i.e. no bass and softer volume when toggle on.

[@bobrussell6509]

Lucky me…I’m still on app version 16.1 and everything is great. Don’t plan on updating any time soon.

[@tomwalton6661]

I want playlist back!

[@keitharcher9044]

tap the right arrow next to Favourites - it's there.

[@pathepaparslow2068]

I have a friend that returned all his Sonos gear he bought a few months ago because it just wouldn’t work. They need to hurry up with the fix. I want to buy new gear but I’m not buying anything till it’s all fixed and stable and not changing constantly

[@andreasfragner9029]

I dont have any problem with the Sonos app. Answer is to never ever tick the auto update toggle. That goes for any app or sw update on any Android or Apple updates. Let it rest for a few weeks and read comments first. My old S2 app is still working as expected and so is my Sonos system. Never ever be a early adopter.

[@rowlfen2]

My right ERA 300 disappeared from my system after installing the newest app release! Please Sonos, fix this problem! 😡 It won´t add to my system any more!

[@Scouty159]

Don’t use an alarm on Sonos. I have an alarm on my phone

[@mikeelkios436]

Its about time Sonos allowed us to use individual speakers for a full setup other than their sound bars . Pathetic really .

[@yannih1782]

So you still think this CEO is fit for his position with this joke of an update? Come on now. He truly has no idea and is steering the Sonos ship onto the rocks...

I would love to hear SONOS´ replies to your comments.

[@jazzpunk]

So.....today, I tried to actually enjoy streaming. Same crap. No Products Found, Incorrect Network...meanwhile, music continues (sometimes with no audio) with zero control. And after reading the comments, I now see the EQ is jacked-up to high Heaven. I adjust and set to my taste...and it continues to reset back to its flat setting. Good grief.

[@SgIronFox]

I am pissed. App is still not stable.

[@TheGichnni]

You guys remember the Sonos Sub that was broken for many months? You think that it was the last time and they learned from their mistakes? Then the Sonos app... it will just continue as long as people buy their products. If people stop buying their products then they have to fix it. Money talks guys. Stop being so naive and give them more money by buying their products.

[@billmulvihill8452]

At least you didn’t sell your stuff and buy Bose!🤣

[@maumentum]

Never had issues with Alarm, cannot figure out why others would be having such, set once and worked ever since

[@zerotoninemusic5957]

Such a pain this app, its atrocious, also the WM0 under network settings is still not visible, it was there in the old app, how hard is it to implement this by having a conversion plan when migrating the old app to the new app… also the way spotify responds to commands via this app is atrocious.. takes ages simply skip tracks…

[@PrinceIndiaGaming]

Whenever sonos release something...this ruin sound quality. I now have to wait for next release.

[@billmulvihill8452]

Sound quality has not been ruined by the new app.

[@Radar-n8g]

Hernandez Gary Lee Paul Jones Sarah

[@DoroteoVilla]

F Sonos. I can’t even use my obscenely priced system. It’s essentially bricked

[@iamkubrick]

I’ve ended up selling all my Sonos speakers. The new app is so bad - I hate the layout the most. I’m thinking Sony HTA9 or BOSE.

[@billmulvihill8452]

Bose?🤣

[@iamkubrick]

@@billmulvihill8452 Bose no good?

[@zaheerkader7426]

Canceled all my future Sonos purchases after this disaster of a software update! Going to Sony instead.. Just works and it's cheaper

[@KingKikikoi]

All this for the new headphones? lol I even returned those headphones, there are better sounding earbuds for similar price in the market which is embarrassing

[@cjsims86]

New gui is awful, just awful. My wife won’t even use it any more. What was wrong with the original format, you know the intuitive one that worked?

[@TCPUDPATM]

Sonos needs to hire people who dont do hard drugs while on the job. It really is that bad.

Alarm on Sonos. I don’t use it. Too unreliable. I would love to ditch the Apple home pods and just use Sonos to control my lights and alarms etc but sadly unreliable

[@craigbehmke5873]

SONOS SUCKS !!!! IT'S OFFICIAL

[@arampan]

I hate the new app. It feels confusing

[@Willogs78]

Just don’t buy Sonos!! They are a joke!

[@PrinceIndiaGaming]

App still suck....layout of app is very poor. Looks like sonos gave contract to cheap company. They can't even build a decent app. Why there is no turn off button given by sonos ?

[@stofferrussell]

One of my Sonos Era 300 constantly disconnects using either Airplay or via the app. The Arc is great but the connection errors on the Eras is unforgivable. Fortunately I use the Era’s mainly to listen to my vinyl records connected by cable so at least that is not affected yet!

[@ChrisRandWrites]

At last you seem to be a little bit frustrated, Peter. But it's not enough. I don't know why your system hasn't been as badly affected as so many of us. These changes do not address any of the real problems: disappearing speakers, huge time lags before the app lets us make changes, not to mention the general incomprehensibility of the new interface.