How to Set Up the PetSafe® Stay & Play® Compact Wireless Fence

[@joyceclarkston2295]

Does the PetSafe Stay and Play Wireless Fence for Stubborn Dogs work on sloped yards?

[@petsafebrand]

Thank you for reaching out to us. While the system will work with sloped yards, it is beneficial to mention the more intense the slop the more range loss you may experience. If you do have any detailed questions our customer care team is always happy to help!

[@daytoncoleman1482]

Would this product work with a small yard such as a condo that has an area of around 400sq ft?

[@petsafebrand]

Thank you so much for reaching out, while the system can be used for smaller yards, we may suggest reaching out to our customer care team to find the best solution for you situation. If you would like you can reach out to our team via phone or chat Monday - Friday 8am - 7pm EST here - support.petsafe.net/s/

[@Tylerstrodtman]

The collar doesn't seem to reliably signal around the perimeter as I'm trying to set it up. It will almost always signal on certain flags, but then won't signal on areas right next to it (maybe 5 or 10 more feet around the signal perimeter). Do you have any advice?

[@petsafebrand]

We are sorry to hear you are having trouble with the set up Tyler. Our team would be more than happy to assist you with this. If you would like you can reach out to our customer care team via phone or chat Monday - Friday 8am - 7pm EST here - support.petsafe.net/s/

[@Tylerstrodtman]

@@petsafebrand I figured it out with PetSafe customer service, they were very helpful! There is a "refractory" period after the collar is signaled, so that it doesn't continually correct your dog if they run past the area. I also put the transmitter in the lowest level of my house to capture the lower elevation parts of my yard. Thank you so much!

[@petsafebrand]

We love to hear it! Thank you so much for allowing us to assist!

[@roxiegrimm8629]

Is the unit supposed to make a buzzing noise when plugged in and set up?

[@petsafebrand]

Thank you for asking about this, Roxie! It is normal for the transmitter to be warm to the touch and emit a whirring or humming sound, due to the internal fan. Though some people barely notice this sound, to others it may seem very loud. We do apologize for any inconvenience this may cause.

[@roxiegrimm8629]

Thank you for that information. It did get very warm to the touch and had a hot wire smell so for now we have unplugged it. Will work more with tomorrow.

[@petsafebrand]

Thank you for getting back to us! As with most new electronics, it is normal for products to have a slight 'new' smell when warming up; this should disappate over time. If you have any further questions, please reach out to our Customer Care team directly!

[@patrickcleary5949]

We have chihuahua’s, very small, will your collars work on our little dogs?

[@petsafebrand]

Thank you for asking about this, Patrick! Depending on how big your chihuahuas are, it's certainly possible this may be a good fit! These collars are recommended for dogs 5 lbs. and up, so if your dogs are at least 5 lbs., this would be an option. In case this information is helpful, the correction is safe for dogs of all sizes; the weight recommendation is related solely to the weight of the collar receiver.

[@angiebentley5955]

Why will my older collars not work with the new transmitter?

[@petsafebrand]

We're sorry to hear yor collars are not working with your new transmitter. So that we can troubleshoot with you to see what could be causing the issue, please contact our Customer Care team!

[@amyfuentes8998]

Will this work on a wooly Siberian Husky?

[@pooljunki1]

Yes

[@chloewalsh2097]

Do these collars work on huskies

[@rlddles4u]

I know it’s been 4 years since you commented this, but yes, it does work on Huskies.

[@blitzv10]

No sorry unfortunately this only works on dogs

[@shadezeverim3654]

As someone who trains off leash huskies. I recommend instead that you get an e collar and learn about gun dog training.

[@ronnascholl4126]

Do you have to make a complete circle

[@petsafebrand]

This is a great question, Ronna! Yes, the wireless boundary is always a complete circle; that shape cannot be changed. We do apologize for any inconvenience this may cause.

[@Lsaboteur]

Some people have problems make it work? A friend give me his dog for the week and I can't make it work :( batteries is charged, all light seem good..

[@petsafebrand]

We're so sorry to hear you're having trouble getting the system to work for your pup. Troubleshooting may be necessary to get this working properly for you. Please reach out to our Customer Care team directly for assistance via our live support at 1-866-738-4379.

[@phillamoore157]

It sounds like the area is based on a circular "radius"....is that correct? The problem I'm having is keeping a dog from going near a fence, and keeping him in the garage when he's hanging with me while working. I'm trying to visualize how the parameters are set. Looks like a very promising product.

[@petsafebrand]

Thanks for asking about this, Phil! Our wireless units do emit a circular boundary, with a maximum radius of 105 feet from the transmitter with this model. Though it's possible this could be helpful in keeping your dog away form a physical fence, it is important to mention that wireless collars should not be worn indoors, including within garages. This is because the large amount of metal within a garage can cause radio signal interference; should the collar lose signal momentarily due to this interference, it would have no way of knowing your dog was not leaving the boundary, and would activate accordingly. For this reason, we do always recommend pets never wear their wireless collars indoors, in the garage, getting into the car, etc. We're so sorry for any inconvenience this may cause. For this particular situation, use of a remote trainer may be beneficial, to help your dog learn an appropriate 'off leash' distance he's allowed to be from you during that circumstance. If you have any further questions about these options, please contact our Customer Care team! We're always happy to help however we can.

[@brandonleblanc1287]

Will this work on a pitbull

[@petsafebrand]

Thank you for asking about this, Brandon! These systems can be effective for any breed. As each dog is an individual, the level of static correction that each dog responds to will vary based on their individual personality and behavior. We have spoken to some customers with pit bulls whose dogs responded to the very lowest level, while we have also spoken to customers with toy poodles who disregarded even the highest level of correction, etc. Most dogs do respond well to these collars when the training steps are followed in order.

[@michaelulukau1576]

Only if it’s a dog.

[@joewreden9626]

I have petsafe e collar, do I need to buy different collar to work on the petsafe fence system?

[@petsafebrand]

Thank you for this question. Yes, if you have an e-collar that is typically paired with a handheld remote, this collar will not have any containment capabilities. You would need to purchase a containment collar to use with this style of fence. Should you have any further questions, please do not hesitate to reach out to our Customer Care Team at 1-800-732-2677.

[@anahim8920]

How do I reset it?

[@clarissad5642]

Why do you have to take it off at night?

[@petsafebrand]

Thank you for asking about this! As with any correction collar, these collars should be worn for a maximum of 8-12 hours per day. This is to prevent skin irritation. Additionally, since this is a wireless collar, it does need to be removed every time your dog is indoors. This is due to the nature of how wireless systems operate. Wireless collars activate when they leave the bubble of signal and lose signal. Metal and electronic items near the collar can cause radio signal interference, which can lead to the collar temporarily losing signal. When this signal loss happens, the collar has no way of knowing that your pet is not leaving the boundary, so it will activate accordingly. Since there are many metal and electronic items within the home that could cause interference, we do recommend collars always being removed as soon as your pet comes inside, and placed back on when they go outside for that maximum of 8-12 hours per day.

[@clarissad5642]

​@@petsafebrandWhat if your dog is an outside only dog?

[@petsafebrand]

As our systems are not a physical barrier but are training systems, they would not be suitable for an outdoor only dog. These training systems are for situations where dogs can enjoy their yard off leash while being monitored, and for a maximum of 8-12 hours per day. They are not for dogs who need to be outside full time and/or outside unattended. We're so sorry for any misunderstanding.

[@InfiniteTVXQ]

It is set on high and I can't get it to go off high.

[@petsafebrand]

We are sorry to hear you are experiencing this issue with your pup's system. Our team would be more than happy to assist. If you would like you can reach out to our customer care team here - www.petsafe.com/contact-us/

[@anahim8920]

I did the boundaries wrong please help how can I rest it

[@petsafebrand]

Thank you for reaching out, Anahi. No reset is needed if you wish to adjust the boundary size. You can simply check the boundary chart in your manual to decide if your desired boundary size would be best for the high or low switch setting. Adjust that switch, then use the 1-8 dial to further dial the boundary to the appropriate size for your property. Should you need any help with these settings, feel free to contact PetSafe Customer Care directly at 1-800-732-2677.

[@lovepositivevibes824]

Yeah 😊

[@jonathanmunoz7432]

Is your huskie a dog

[@carmenmercier3781]

Does it work in a snowstorm?

[@petsafebrand]

Thank you for this question, Carmen! The Stay & Play™ Wireless Fence can certainly work in any weather, as long as the power is on and the base transmitter is placed indoors in a dry, well ventilated, climate controlled area.

[@jonathanmunoz7432]

Then yes

[@kylethyne2317]

The flags are a dumb idea!!!! I never even used them.....I used barrier tape similar to what cops use.....easily available and easy to set up temporarily. Pup gets a far more visible/tangible barrier to recognise.....

[@petsafebrand]

We're sorry to hear the flags were not the best option for your preferences and situation! Though any visible signal can certainly be used, flags are typically most helpful as there is often not an existing physical fence to run something such as barrier tape on, and flags are more likely to be closer to a dog's line of sight unless the dog is extremely tall.

[@CephaloG0D]

'merica

[@tayloratbest5498]

Plz hit the translate button 🤣