PIXMA MG2420/MG2520: Setting the ink tanks

[@igomez26]

I used to use an Epson ET-2550 kzbin.infoUgkxciSwynMJ7PnUvvx11rewiu-yFBkZTl53 , an early model of the ink tank style. It worked well, but had one nuisance that drove me up the wall; if you didn't put it in high quality print mode you'd get a streak across the page. I'm happy to say I have yet to see this with this printer. The print quality has been fantastic so far, the set up was super easy. All in all I'm very happy with this printer.

[@christinancarroll3618]

Thank you for such clear instructions and for also shining a torch in there so I could see exactly what you were doing. Nice job. 😊🙏

[@CanonUSA]

We're glad it helped!

[@tilltheend7902]

Thank you. I was so confused as to how to lift up the ink cartridge until it clicks but God led me to this video as I was honestly praying to God to help me with this as I have lots to print and I was beginning to worry the cartridges were faulty. Praise God for this useful video!!! May the Lord Jesus bless you❤️❤️

[@sophiaturner5]

For real??? Jesus led you here? Jesus is a busy Holy Ghost doing such a thing for everybody. Praise God? Maybe thank the person who made the video as well.

[@TheFoxybrown7119]

No one on the other video mentioned pushing down the blue tabs!! Thank you so much!

[@yolandawinters600]

Thank you , this was easier than I expected.

[@conspiracy5810]

This whole time i was printing out blank pages and couldnt figure out why. It's because I left the seal on when I changed my ink. Thank you for reminding me. 😀

[@misst.e.a.187]

🤦‍♀️😆😆

[@UVtheGhost]

Lol

[@blissedkah]

what kind of ink tho

[@chasethegoose]

Thank you for making this video. Very easy to understand and straight to the point.

[@monicaknight9925]

The video was really great as I had completely forgotten how to replace inks. Thank you very much.

[@TheMacawlady]

Thank you! Lost the manual and couldn't figure out how to do this!

[@tundicaa2387]

The video was very helpful, thanks

[@EthanSantiago]

I forgot how to install it. So helpful, thanks!

[@ClairettaAnderson]

My MG2920 is flashing both the green and yellow lights. I cannot get my ink cartridges out. The carriage is not moving. It did before. Now it won't. I just put a fresh Canon black ink cartridge in. Can you help me, if nothing else, to get my new cartridge out? Thanks.

[@misst.e.a.187]

Excellent demo. Thank you.

[@ericagoodrich2552]

Thanks you. The printer was plugged in and on.

[@kathysmaller8011]

Unfortunately I have a stockpile of these printers at my company that don't work. They seem to literallly be disposable. 7 flashes error code and the only help I get is to contact service center. Servicing cost more than the printer did...

[@ClairettaAnderson]

kathysmaller8011, Thank you for your honesty. I just crossed 2420 and 2520 off my list. I'm already dealing with one that stopped printing. I don't want another one.

[@JACK-ph7hm]

Wow... Really it is best best video for me... Tq soooooooo much brooooo.. very useful video for me. Luv u bro 😍

[@LondonBandara]

I like this, so I do not need to buy colour ink, only black and white is enough?, I have a pixma mg2450, I need to print only B&W printing...

[@CanonUSA]

Hi London: If you remove the cartridge, replace it immediately. If either the black or color cartridge isn't installed, an error occurs and the machine can't print. You must have both black and color cartridges in the printer. We hope this answers your question.

[@LondonBandara]

@@CanonUSA Thanks a lot, so that mean, suppose my colour cartridge is there but no ink in it, it is empty, so I buy just a B&W and install, so I have both cartridges installed, I need to print only in B&W, so I can go ahead isn't?.

[@linziorton7607]

Brilliant thank you, was struggling to work out how to change my sons ink cartridges... I am however now covered in blue & red ink coz they leaked 😂😂😂😂

[@danielhong9441]

How do you take out the actual ink cartridge? You guys never showed that step in the video.

[@lyndavee9488]

my Pixma 2520 is saying ink absorber almost full - how do I clean it? Charlotte Mission gives instructions on like "how to clean a cannon ink absorber" but she does not mention the model # will her instructions work on my 2520 before I tear it all apart I want to make sure it will. Thanks

[@aspena7883]

Can't take the cartage of ink out of the printer. Cam I have some help?

[@CanonUSA]

We can help! Take a look at our guide on how to remove and replace that ink cartridge at: Canon.us/emlv If you're still having trouble, our technical support team can help. Reach them by email or phone at: Canon.us/SupportYT

[@charlizebarquin4044]

turn on your printer

[@mimi-melon]

Can the printer work with one the black ink cartridges installed?

[@CanonUSA]

Hi, Amy! Your PIXMA printer requires all of its ink cartridges to be installed and to have at least some ink in each one for it to work properly. Your printer will display an alert if any of the cartridges are missing or empty. Hope this helps!

[@pobrengambisyosa338]

Hi I already refill my canon mg 2522 with an ink cartridge 245xl but still the green light of black is still lighting. Please help

[@CanonUSA]

Hi! If you've made sure you're using genuine Canon ink cartridges and that each one is properly installed, then we recommend talking to our US-based support squad about this so that they can find a solution for you. Register your PIXMA MG2522 first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!

[@PlantsaremyTherapy]

why didn't you show how to remove the empty cartridge?

[@CanonUSA]

Hi! This video depicts the initial setup. When you're first setting up the printer, there won't be any ink cartridges in it. Removing the ink cartridges is just easy as installing them. Simply perform step 4 in reverse. Hope this helps!

[@Chloe94169]

thank you!! you made this so easy!!

[@firstaghuntsville8590]

Very helpful.. Thank you!

[@Nalaniism]

Worked like a charm :D Thank you very much!!!

[@laurieclay6791]

I purchased a canon Pixma MG 6820 to use for edible image printing. When trying to install the edible ink to the brand new printer I get a tank error. Error code 1750. I can not get past this error. This model came highly recommended by other bakers but I don't know how if it doesn't acknowledge the cartridges.

[@CanonUSA]

Canon does not recommend the use of edible ink or icing sheets for use in any of its range of Ink Jet Printers. The printers are not designed to print with edible inks or to be used with edible icing paper. Canon has not approved or tested edible inks or icing sheet for use in any of its range of Ink Jet printers.

[@debbiecalmeyer8034]

i was told HP 650 cartridge is compatible with Cannon mg2545s but i can't get my cartridges to fit??help please

[@CanonUSA]

Hi, Debbie! The get the best performance from your Canon printer, we strongly recommend using genuine Canon inks. We're unable to guarantee the compatibility or performance of non-Canon inks or the cartridges that contain them. We hope this helps!

[@LesleyFeeney]

I can't believe I forgot how to do this Thanks for saving me from breaking my printer.

[@Itsjustlilolme]

Mine are inserted properly as shown above in the video. However the yellow/orange light continues to blink 4 times. I've been at this for an hour. Unplugged, replugged, removed paper, restocked paper, shut down for a minute then turned back on. Removed ink cartridge then replaced ink cartridge. Yet nothing is working. I just purchased this yesterday. It had been working properly until I needed to change the ink cartridge. Please help, I would hate to return this.

[@CanonUSA]

Hi, Dee Dee! You're on the right track as the alarm light flashing four times typically indicates a problem with the ink cartridge. Re-seating the cartridges is a good start, as is making sure that all the strips of tape have been removed from the cartridge, particularly the strip that protects the ink nozzles. You might also encounter this error message if you're using something other than genuine Canon ink cartridges. If you've verified all of this, then we recommend contacting our US-based support squad for additional guidance. Start by registering your printer at canon.us/account and you'll find your support options and our contact information there. We hope this helps!

[@calebmaccabees6781]

Thanks 🙏🏾 no sound on the video but it spoke volume..... well did, and it helped me!!

[@elizabethbailey7184]

I have a Pixma MG2420 and I have a Error Code 1700 it says that the Ink Absorber is almost full. Any videos or suggestions on how to take care of that??? I have already bought new ink cartridges as well to switch out the old ones.

[@CanonUSA]

Hi Beth! This is something our support team can help you with. To reach out to them, go to Canon.us/ContactYT We hope this helps!

[@elizabethbailey7184]

Thank you!

[@collinmiguel263]

how much revenue do you guys pull in?

[@elizabethbailey7184]

Collin Miguel is your question directed at me or Canon?

[@collinmiguel263]

canon i just wanna see if they reply lol they probably won't

[@revxlzions8020]

I just bought a pixma mg2540s canon printer and followed the procedures from A to Z, however I still have a yellow light that flashes and the green light that flashes too. After installing the drivers, I did a print test and the pc tells me that I have a 5011 error. Can you help me please. The printer and plug into a power outlet and connected to my PC. Thank you. Thank you.

[@CanonUSA]

Hi! Alas, your printer model is one that isn't supported by Canon USA. We recommend contacting the Canon company in your country or the country in which your printer was purchased for local support. If you're unsure which Canon company services your area, visit canon.us/ta6a and choose your country or region from the map. We hope this helps!

[@IkarosLover1496]

How do you perform the print alignment? I’ve already installed my new I k cartridges, and I just need the printer to print out the alignment paper so I can scan it. I can’t find where it shows me how to print it. Help please ☹️

[@CanonUSA]

Hello: You can find instructions on how to perform a print head alignment at the following link: Canon.us/hj42u. We hope you find this helpful.

[@danny_20202]

Hey may I ask? Should I install both of the ink cartridges? Because I only bought the color one and not the black one and when i am trying to print my work it says "ink is not properly installed" something like that..this is my first time installing that thing :(

[@CanonUSA]

Hi! Your PIXMA printer requires that both of its ink cartridges be installed for printing or scanning to proceed. If you're missing an ink cartridge, you can order genuine Canon ink at canon.us/jryk3 Hope this helps!

[@chrismorgan1838]

i did EXACTLY THIS and it still says a cartridge isn't working proper so please help :(

[@CanonUSA]

Not to worry, Chris! Our support team can help determine what needs to be done to fix it. Please give them a call at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We look forward to hearing from you!

[@josephsebastian8380]

Which ink is suitable for this cartridge

[@CanonUSA]

Hi, Joseph! If you need ink cartridges for your Canon printer, we've got what you need. You'll find ink for your PIXMA MG2420 at canon.us/3BL4fGP and we've got inks for the PIXMA MG2520 at canon.us/3i76NHn Hope this helps!

[@andreasp4909]

well after reffilling the cartridge i get a message on my PC which says that the cartridge it's empty.What can i do?

[@CanonUSA]

Hi, Andrea! Genuine Canon ink cartridges aren't designed to be refilled. If your cartridges have run dry, then we recommend replacing them with genuine Canon ink cartridges. Find the cartridges you need at canon.us/f9gbn Hope this helps!

[@TertiaOculus]

does it need both ink cartridges installed to work because I only have black ink installed and I keep getting error codes.

[@CanonUSA]

Hello! You will need to install both of the ink tanks for the printer to work properly and continue with the setup. We hope this helps!

[@Booklady14]

No, you can go into the preferences and ask for gray tones, and you can then leave in the empty cartridge and it SHOULD work. Haven't done it in a while, but in a pinch it's worked for me!

[@christopherwatkins3819]

mine ink port will keep moving, doesn't stop. What do I push to make it stop, so that I can change ink?

[@CanonUSA]

Not to worry, Christopher! Our support team can help determine what needs to be done to fix it. Please give them a call at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We look forward to hearing from you!

[@MrOfficialVideosTV]

ink holder does not move what do i do?

[@CanonUSA]

Hello. We recommend making sure the power is turned on, then retract the paper output tray and the output tray extension. Once you open the cover, the holder should move. If you're still having trouble. please contact our tech support team at: Canon.us/ContactYT and they'll be happy to help!

[@armandtheriault923]

Cant get the cartrage over to change it

[@cyshel]

I found the cartridge, but it won't come out. How do you get it out?

[@CanonUSA]

Hi, Cynthia! If you need to remove an ink cartridge from your printer, all you need to do is push down gently but firmly on the front top edge of the cartridge. You'll hear a click sound as the cartridge pops loose and you can then pull it out completely. This is simply the process shown in the video at 1:05 but in reverse. We hope this helps!

[@KennethStevenson3]

But how do you take out the old cartridges!

[@CanonUSA]

Hi! While we don't have a video that shows how to remove the old cartridges in the PIXMA MG2450/MG2520, there is a handy article that can help at: Canon.us/thwxk. We hope this helps!

[@GliderRed]

Press down on them.

[@UttamDas-yu7os]

after refilling of cartridge how to reset the printer

[@Артур-п9р1ь]

Печать без полей невозможна?

[@andersnelson6464]

Hi, my printer does not move the cartridges in place when I open the cover. Is there a fix to this?

[@CanonUSA]

Hi Anders! Please make sure the printer is powered on when you open the cover to place or remove the ink tanks. We hope this helps!

[@deseterrichards9345]

Is the printer supposed to be plugged in

[@CanonUSA]

Hello! The printer will need to be plugged in and powered on in order for the ink carriage return to move into position!

[@deseterrichards9345]

CanonUSA thank you so much. I appreciate your Fast reply

[@Rookie_Rockounding]

Thank you!

[@custardthepipecat6584]

thank you!! : )

[@salmam9128]

When you change one of the ink tanks, do you need to switch both? for example it states only out of black ink and i only bought black ink after a few days it says im out of black ink again, but i barely printed

[@CanonUSA]

Hi, Salma! When your printer tells you that a specific ink cartridge needs to be replaced, you only need to replace that specific cartridge. If the printer doesn't mention any of the other cartridges, you can assume that they're okay. We also recommend that you use genuine Canon ink cartridges. A non-Canon ink cartridge may not be able to communicate properly with the printer and the printer won't know how much ink is in the cartridge. That could result in a persistent "empty" reading. We hope this helps!

[@jcamacho4161]

Does the printer needa be on or off?

[@CanonUSA]

Hi, Jesus! Your printer needs to be turned on for you to install the ink cartridges. Hope this helps!

[@jcamacho4161]

@@CanonUSA yeah got it! Thank you now ik for next time

[@RapidBlindfolds]

the lamp is still flashing 4 times even when i install the ink tanks correctly

[@CanonUSA]

Hi, Bea! When the alarm lamp is flashing 4 times, that indicates that the printer thinks that the ink cartridges are not properly installed. If you haven't already done so, try opening the printer's cover, ejecting and reseating the ink cartridges, and then closing the cover. We also recommend using genuine Canon ink cartridges if you aren't already doing so since we can't guarantee that your printer will properly recognize non-Canon ink cartridges. If the problem persists, our friendly support team will be glad to help you for free, and you can reach them anytime at canon.us/SupportYT We hope this helps!

[@teresagerlach4185]

Or you need to do the align process. You print and it prints a page with colors on it. You put in on the scanner. It's called print head alignment. It's in the online manual.

[@crescent3107]

how to scan a picture without having an cartridge inside?

[@CanonUSA]

Hi! Your Canon PIXMA printer requires that each ink cartridge be installed and have at least some ink within it for scanning to proceed. Your printer will let you know when an ink cartridge is running low, giving you time to get a replacement ink cartridge ready. We hope this helps!

[@vickers9426]

Very helpful video. Thanks a lot

[@Freejohnsilkyputty]

well how the hell do you get the ink cartridges to centre??????

[@CanonUSA]

Hi, Ryan! When you turn on the printer and then open up the cover as shown in the video, the ink cartridges should move into a position that allows you to access them easily. If you're encountering problems when you try to do this, our US-based tech support team will be glad to help. Get free assistance weekdays at 1-800-OK-CANON (1-800-652-2666) or visit canon.us/SupportYT We hope this helps!

[@alfonsocalderon59]

Help! What is the number on the ink Cartridges I shoulf buy?

[@CanonUSA]

Hi Alfonso. We can help with that! The PIXMA MG2420 and MG2520 printers use the CL-246 Color Ink Cartridge and PG-245 Black Ink Cartridge. You can purchase them on our Direct Store at: shop.usa.canon.com

[@muhammadwali8380]

I have only one black cartridge wil the printer work with it (canon mg 2450

[@CanonUSA]

Hi, Muhammad! Your Canon PIXMA printer requires that each ink cartridge be installed and have at least some ink within it for proper operation. Your printer will let you know when an ink cartridge is running low, giving you time to get a replacement ink cartridge ready. We hope this helps!

[@lookbeforeuleap9793]

Can I print if I only installed the Black ink ? pls hlp

[@CanonUSA]

Hello! To keep from damaging internal components within the printer, and to maintain print quality all ink tanks must be installed when printing with an inkjet printer. We hope this helps!

[@teresagerlach4185]

Leave the empty ink tank in and select black on anything you are printing. Most printers have the option of black ink only. :)

[@jacobandrews8444]

Super Helpful, Thank you!!

[@rachd40]

you are the best

[@almamedrano3325]

can i refill my cartridge with any kind of ink?

[@CanonUSA]

Hi Alma. To avoid possible damage to the printer, we recommend only using our genuine canon ink cartridges.

[@dawn2904]

My ink cartridges stay all the way to the side when I open it. This doesn't work!!

[@CanonUSA]

Oh no! We recommend visiting your My Canon Account for more helpful troubleshooting tips and personalized support options. Visit your account here canon.us/account

[@kit7une_]

It has to be plugged in and on for it to work

[@altheamarlincold]

My pc doesn't recognize the cd rom of my Pixma mg5000. Please help me on how to install this printer in my pc :((

[@CanonUSA]

Hi, Althea! If you're unable to use the CD that came with your Canon PIXMA printer, you can find all the same drivers and apps as free downloads on the Canon USA web site. Find what you need now at usa.canon.com We hope this helps!

[@van123loviy3]

you safed my life!!!!

[@MrBarns-cu7ry]

Can I print things with only one ink thingy.

[@CanonUSA]

Hello Mr. Barns, Both ink cartridges will need to be installed in the printer in order to print. For additional help, you can contact our printer experts at 1-800-OK-CANON (800-652-2666) for advice. Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays

[@malak88100]

My printer is not printing after I changed the ink????

[@CanonUSA]

Hi, Soso! If you haven't already done so, please make sure that you're using genuine Canon ink cartridges and that each cartridge has clicked into place. You're welcome to call our US-based tech support team if you're still encountering problems. They're available weekdays at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!

[@malak88100]

@@CanonUSA Every things fine with the ink but when I send something to the printer the paper just stopped in middle & it doesn't come out ?!

[@CanonUSA]

@@malak88100 That sounds like a job for our support team. Please get in touch with them as soon as you can so that they can troubleshoot the issue and help you find a solution. We hope to talk to you soon!

[@natashajameson3393]

Do both cartridges need to be installed for this printer to work? I only installed the black one and my printer won't go past the align the head stage...and it showing 4 orange flashes?? Can anyone help? Thanks

[@CanonUSA]

Hello Natasha! Both cartridges do need to be installed in order for the printer to work. If you need assistance please contact our Technical Support Team at bit.ly/Canon-Support We hope this helps!

[@diane-hellenknell6845]

@@CanonUSA if you leave the empty coloured one in can you then use the black one?

[@zaygwalla4903]

can a XL ink cartrige fit in a mg2520 printer

[@CanonUSA]

Hi Zay. Yes, the PIXMA MG2520 uses the PG-245 XL Black Ink Cartridge and the CL-246 XL Color Ink Cartridge.

[@marychrisrullraytana4862]

please help i've been having trouble in installing the black cartridge in my pixma p200. i keep on reinstalling it but the printer would not recognized it. the orange lamp on the black button is always lit. please help. asap

[@CanonUSA]

Hi, Mary! If you're using a genuine Canon ink cartridge and you're having trouble installing it, please contact our support team for advice. You'll find us at canon.us/SupportYT We look forward to working with you!

[@marychrisrullraytana4862]

PIXMA P200, your server does not give me any result

[@CanonUSA]

Hi Mary! Canon USA doesn't have a PIXMA P200 printer. We do have a PIXMA MP210. Our technical support team would be happy to assists you with installing the ink. You can reach them here: canon.us/ContactYT. We hope this helps!

[@Ovo_Sound-rj1uo]

I have a problem with my printer it says paper is jammed in it but there's no paper stuck in it also when I try to print something out it say error 1300 on my computer(something like that) HELP MEEE

[@CanonUSA]

Hi Jackie! If there's still an error when there isn't paper stuck in the printer, we recommend reaching out to a member of our support team directly to see what can be done to help get your printer working again. To reach out to them, go to Canon.us/ContactYT We hope this helps!

[@dauryabreu8728]

K10392????????????

[@jomo2307]

it won't support A4 Glossy paper is there a way to change this

[@CanonUSA]

Hi Jo! The PIXMA MG2520 does support glossy paper, but only up to 5x7. It will print on A4 paper, but only plain. For that size glossy printing, you'd need a PIXMA MG3620 or higher. We hope this helps!

[@mirroredfaith5730]

CanonUSA I purchased canon Pixma MG2522 it printed once for me and stopped printing. Please help me what can I do? this printer doesn't connect wirelessly so I have no clue what else to try.. please help

[@CanonUSA]

Hi, Deidre! We can understand how frustrating that must be. If you haven't already done so, we recommend uninstalling your printer from your computer and reinstalling it from scratch. That should give the printer and its drivers a fresh start on your computer and any errors will have been straightened out. If problems persist, visit canon.us/SupportYT to get more troubleshooting options, and to get in contact with our US-based support team for additional help. Have a great day!

[@CanonUSA]

Hi Sam! The printer does indeed need to be powered in order to remove the cartridges. We hope this helps!

[@armandtheriault923]

When i open the door it doesnt move over

[@CanonUSA]

Hi, Armand! If you've made sure that your printer is turned on, then we recommend registering your Canon printer at canon.us/account where you can troubleshoot your issue through any of the support resources we have available. Hope this helps!

[@ellieandchloe3574]

What do I do if I have touched the little plate things ?

[@CanonUSA]

Hello! If you have touched the glass you can simply wipe it off with a dry lint free cloth, such as a lens or glass cleaning rag.

[@donovanw.2943]

Thank you! Very helpful :)

[@aspena7883]

I figured it out, but thank you very much any way.

[@denise1fred]

got a 2450, will scan but wont print, any ideas please

[@CanonUSA]

Oh no, Denise! Our support team can help you get it to print. Please reach out to them at Canon.us/ContactYT We look forward to hearing from you!

[@kartikyadav_12]

My printer is Canon pixma mg2577S all three orange lights are blinking 5 times. No print or photocopy is coming. Printer is showing that ink cartridges cannot be recognized. Error is 14001. Pls. Help fast.

[@waltpage9304]

Me too Kartik Yadav. Did you ever get any help?

[@kartikyadav_12]

@@waltpage9304 not at all. I have tried everything but now I have sold the printer bcuz it's cost was too high. These cartridges printers are useless.

[@Proverbs-v]

How do I find the address of printer canon mg2522

[@CanonUSA]

Hi there! This is not a wireless printer, so it would not have a MAC address.

[@Proverbs-v]

CanonUSA what I'm trying to do is I have a computer with no CD drive but it has HP eprint

[@armandtheriault923]

I changed the cartridge it wont print

[@CanonUSA]

Our support team can help. Be sure to register your printer at the link we provided and you can take advantage of all of your support resources. We look forward to helping you!

[@lesslyehernandez6852]

What ink does the canon pixma 2520 use?

[@CanonUSA]

Hi Lesslye! The PIXMA MG2520 uses the CL-246 Color and PG-243/245 Black ink cartridges. Find out more at Canon.us/ltadn We hope this helps!

[@gristlevonraben]

Thank you very much. :-)

[@lindalewis9889]

i finally figured mine out,,i had to turn the power on and the cartridge move to where i could take it out,,Hooray!!

[@hjebone]

Rather confusing when it gets to the step of which cartridge goes in what slot. This cheap but good printer does not even have stickers on the carriage to tell you. After watching 3x, I finally figured it out. Color goes on the LEFT, Black ink goes on the RIGHT. Also should pop up on your screen, to do a print head alignment, before printing anything important.

[@roycarmichael4803]

I dont have that model and I am stuck

[@CanonUSA]

Hello Roy; Our friendly printer support team will be more than happy to help troubleshoot this issue with you. You can find all of your personalized support options by registering your printer on your My Canon Account at: canon.us/account We hope this helps!

[@Sumtingwongbruh123]

The printer ink cartridge is too delicate. -Doesnt know when ink level is low, just counts by sheets? -Printer cartridge not recognized (one time use/installation cartirdges?) has ink and electrical pin strips seems fine. Very frustrating, please updates? Being poor sucks....?! sighs.... money..... forces user to buy new ink cartridges more? Sighs.... :S :( But thanks for the customer help.....

[@CanonUSA]

Hi! If you're having problem with the ink cartridges in your PIXMA printer, our US-based support squad will be happy to help you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including live chat and our toll-free number. Hope to help you soon!

[@petrusmaira9696]

My printet is not installing.

[@CanonUSA]

Oh no! We recommend reaching out to our support team for troubleshooting. They can be reached at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

[@Booklady14]

OMGosh, you saved my bacon. I didn't have the tray pushed all the way back! :0) DUMBDYDUMB DUM!

[@maryjanegreen7601]

I thought part of the process involved printing something?

[@CanonUSA]

Hi Maryjane! When installing ink, no test page or alignment is required in the process. We hope this helps!

[@maryjanegreen7601]

thanks-got my stuff printed. your video really helped!

[@PandaPanda-jq6gh]

Thank you!!

[@calledtolifepodcast]

When I open mine my ink cartridge does not move!

[@CanonUSA]

Hi Julia! In order for the cartridges to move into place, the printer must be powered on. Please ensure it is plugged in and powered on when you open the cover. We hope this helps!

[@calledtolifepodcast]

CanonUSA thank you. I had it powered on I just had to unplug it and plug it back in for some reason and then it came out

[@theapprenticedj264]

I have changed the cartridges but the orange lights keep on blinking. And it doesn't print anymore. Do you have any advice? Tanks

[@CanonUSA]

Hi! Please try taking the inks out and placing them back in again, and making sure all of the orange protective packaging tape has been removed. If the issue persists, please reach out to our support team at Canon.us/ContactYT and they'll be happy to help!

[@lulu.toluao58]

Thank you so much

[@METALEUetFIER]

thanks i was not sure

[@ericagoodrich2552]

When I open the cover my cartridges won't move to the middle so I can't change them.. any ideas on how to fix this?

[@CanonUSA]

+Erica Goodrich Hello! You will need to make sure that the printer has power and that the power is turned on for the ink carriage to move into position. You can contact our award winning technical support team for help with this at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm All times ET, excluding holidays. Hope this helps!

[@simonewilson9350]

CanonUSA

[@mercy8447]

Thanks :)

[@UVtheGhost]

Thank you so muxh