Platform Academy Session #14 - February 17, 2022 - Flow Designer Good Practices

[@Travisrogers87]

Excellent overview. Thank you, Lisa!

[@ServiceNowCommunity]

Glad it's useful!

[@MrBgmoreira]

Thank you to share this !!

[@ServiceNowCommunity]

My pleasure!

[@wabisaaby]

Great video! I absolutely LOVE Flow Designer, and I use it for everything even remotely possible or sensible. Sometimes even as a condition for sending notifications, since normal notification conditions can be troublesome and simple, compared to the logic I can apply when using Flow designer to trigger a notification. I think this is one of THE most important technologies you've introduced ever. But the errror handling has a caveat, at least in Rome. E.g. data used inside a for each loop isn't available in the error handler. Which is... not very great. Looking forward to trying out San Diego.

[@ServiceNowCommunity]

Thanks for adding the caveat on Error Handling, Rome was the very first release for this and we're looking to improve this going forward. Depending on your use case, it's possible that the new try/catch option in San Diego solves your for-each error handling needs. -LH

[@VinayNimbalkar]

Still for parallel approval no solution

[@ServiceNowCommunity]

Check out this academy on Flow Designer Approvals for more information. sn.works/platformacademy/35 -LH

[@wabisaaby]

One other comment, on decision tables: You really should excempt decision tables from the licensing model. It's holding us back from using decision tables to the extent that we could (and should). It's a REALLY bad idea to introduce features that are not usable by themselves, but have a hidden cost of having to pay for the decision tables as custom tables. Very inelegant way of doing business.

[@ServiceNowCommunity]

If you're using an existing table to supply answers for your decision (e.g., a group, user or location), this will not incur license costs. Currently, you need to create a custom table if you want to create specific answer options that are not in an existing table, unfortunately, there's no easy way to exempt those from being custom tables. However, we're working on adding an option to create/use a choice variable for decision answers, so you don't have to create a custom table for your answers, this will be added to Decision Builder in a future release (safe harbor statement applies).

[@wabisaaby]

@@ServiceNowCommunity Hmm. Ok. So as long as the answers exist in non-custom tables, the decision table is free!? That's great! Because the ServiceNow rep I spoke to referred me to the table licensing pdf, which does not explain this. And for that reason they told us they're counted as custom tables. I'll pass along you answer to him :)

[@DanielNOWBytes]

@@wabisaaby I haven't tried it yet but I would assume you can use a data lookup table as answer table as well. They are also exempt from the licensing. Worth a try.