Power Virtual Agent chat bots in Microsoft Dataverse for Teams

[@robofski]

The way you explain these technologies with real world practical examples is just awesome. No one does it better!

[@RezaDorrani]

Thank you Dan

[@FarhanKhan-lr4tv]

Your vedio always about a new topics and give us extra skills. Thanks Assalamu alikum.❤️

[@RezaDorrani]

Thank you

[@fernandolucena1004]

Thanks Reza, for another incredibly clear video! For me is the best source to learn about Power Platform

[@RezaDorrani]

Thank You so much

[@ntuthukomthethwa18]

Reza you are a great trainer. Thanks for the great work.

[@RezaDorrani]

Thank you for your kind words

[@tenisviejos]

Dude, every video you publish is clear enough to show us how many possibilities project oakdale gives to us. I guess we can use other datasources in flow (like sharepoint), since Oakdale powerapps still have some limitations... Thank you, and keep it up!

[@RezaDorrani]

Thank you Fernando. Yes, you can connect to any data source of your choice since at the end of the day its a Power App. You have access to the full feature set.

[@tenisviejos]

Something quite frustrating (at least, initially) is the change of the way of working for combobox and the total absence of dropdown controls. Considering now it's way easier to use relational tables (FINALLY) that's not a big issue. Something I would love to see in a video from you it's a way to massively download and upload data to and from a environment-dependent-CDS table. Not all app data should be entered one by one. I have had issues loading massive data to this simplified version of CDS. Is flow the only way to upload and download hundreds of records, massively? Once again, great video.

[@RezaDorrani]

@@tenisviejos Flow is currently the only way to get data to and from Oakdale.

[@chaule9529]

Thank you for the tutorial. I really enjoy your session in the Power Platform Community Conference today.

[@RezaDorrani]

Thank you for attending the conference and glad to know my session was useful.

[@ranjantiwari4161]

Awesome informative videos. Thanks. Keep posting.

[@RezaDorrani]

You bet!

[@TheDistractionStudio]

Another awesome video by Reza. Watched your live demo session yesterday and it was extremely helpful. You Rock!!

[@RezaDorrani]

Thank you. Hope to have you join the upcoming live sessions as well.

[@TheDistractionStudio]

@@RezaDorrani Absolutely going to and already shared the info of the upcoming sessions with my teammates

[@RezaDorrani]

@@TheDistractionStudio Thank You. I will have the next Saturday session link loaded on KZbin in the next hour

[@nocodeyuan]

Best PVA intro video!

[@RezaDorrani]

Thank You

[@365g]

Catching up on some D4T material after your recent live session... Realise I need to do more in D4T!... no ifs, ands or BOTS 🙂

[@RezaDorrani]

We will build a bot live in session 4

[@AndreasMake]

Awesome Reza. Great explanation! Thanks for sharing!

[@RezaDorrani]

Glad you liked it!

[@msdynamics365cecrmknowledg9]

Reza .great work . Now we understand the concept. Thanks a lot

[@RezaDorrani]

You are most welcome

[@arshad801]

Appreciate it you are taking time to come up with this new idea.

[@RezaDorrani]

Thank you Arshad. Goal is to keep providing relevant content.

[@misganawkibret603]

Thank you Reza!

[@RezaDorrani]

👍

[@pankajverma4654]

Great. Thanks!

[@RezaDorrani]

Thanks for watching

[@sahilthakur03]

Another brilliant video Reza.

[@RezaDorrani]

Thank you Sahil

[@2007pradipta]

Thanks Reza for awesome video. I did follow yours but *bot.UseId* is not available. Any specific things I am missing ?

[@RezaDorrani]

I did this a long while ago. Im assuming things have changed since. Please check documentation on dataverse for teams

[@PhilHawkshaw]

Thanks the is really going to help me get to the next level build PVA apps in Teams. I noticed that the apps are not yes compatible with mobile versions of Teams? Is this your experience?

[@RezaDorrani]

You mean the bot or Power App. Both are compatible with Teams mobile.

[@PhilHawkshaw]

Hi. This is odd. After some time the error cleared abs it’s working on the mobile. The Bot.

[@RezaDorrani]

@@PhilHawkshaw may be it takes time to propagate

[@arshad801]

Hi Reza..thanks for this awesome video..can you please add a natural action as well in your next series of video..where if a bot cant answer the request goes to real helpdesk agent

[@RezaDorrani]

I do plan a PVA series in future. Will cover every aspect of bots.

[@AnweshGangula]

Really great video Reza When I publish my bot, the "Open the Bot" button is greyed out. I've done this couple of time and restarted Teams, still the same.

[@RezaDorrani]

Once you share the bot and have the bot installed for your account, the Open the bot option will be enabled.

[@subrataranjanpal6518]

Great !!!

[@RezaDorrani]

Thanks

[@a.f1982]

Hi reza. Im still wondering, does user only need Teams license or additional license for PVA to create the bot in Teams?

[@RezaDorrani]

Only Office license. No additional licensing needed.

[@a.f1982]

@@RezaDorrani so basically if my 365 admin assigned me with E1 license, i should be able to create the bot right?

[@RezaDorrani]

A.F yes

[@a.f1982]

@@RezaDorrani Thanks for your confirmation. I really appreciate it, cause I already start develop the bot using developer license. 👍

[@RezaDorrani]

@@a.f1982 Yes

[@ashokpershad]

Dear Reza, for PVA it seems Premium license required. Isn't it?

[@RezaDorrani]

Within Oakdale (Teams) PVA is part of your standard license. No premium license required.

[@ROHITBANSALROHIT]

Great demonstration Reza !! We have a similar use care but we would like to integrate chat bots with Azure DevOps to create bugs/issues and view status of bugs created in ADO. Will that be possible ?

[@RezaDorrani]

Yes, you can connect to ADO. PVA can call flow and flow in turn can use the ADO connector.

[@sundrapillay6668]

Thanks much appreciated

[@RezaDorrani]

Thanks for watching as always

[@shay7566]

Hi Raza, Thanks for a great video! is there a way to move chat bot from one team to another?

[@RezaDorrani]

Currently moving bots or flows or Apps in Oakdale are not supported. Will be supported in future.

[@shay7566]

@@RezaDorrani Thanks for answering me another Q is it possible to create a bot to all the users in the company? (creating public Team is the right solution?)

[@RezaDorrani]

@@shay7566 Currently public team is the option. There are more security features that are coming in future.

[@ventureinozaustralia7619]

Great video. Any way to trigger bot directly from conversation in a teams channel?

[@RezaDorrani]

Currently no. But there are good things coming in future.

[@lisearsenault1386]

If Power Virtual Agent is not in the all apps section, does that mean our IT Admin need to allow the app in Teams?

[@RezaDorrani]

Yes, they will need to ensure Teams App policies are not blocking it. Additionally, PVA is not available in GCC tenants.

[@jepherdselloria7379]

I just want to ask regarding about the word trigger. Can I make it not specific to the tickets? Can we generalize it to answer whatever question the user will ask? As long as the answer is within the scope of the documents or data info saved in your sharepoint? If it does, please help 😭

[@RezaDorrani]

I dont think so.

[@ehababumoailish6574]

Great info!! if i want the action to pass conversation to an agent for further help - how can be done in teams?

[@RezaDorrani]

Currently transfer to agent in Teams is not supported. There is a user voice idea related to this. Make sure to vote for it. powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Transfer-to-Agent-in-Teams/idi-p/737140

[@ehababumoailish6574]

@@RezaDorrani it will be good feature if it enabled! thanks

[@sandeepsrivastava5658]

Hey Reza, Can we call PVA from another PVA ??? If not what's the alternative way

[@RezaDorrani]

I don't think so. But I would recommend you check on the forums at powerusers.microsoft.com/

[@jhonatanorabadillo]

Hello, Reza. Please, is there a way to use an adaptive cards within a chatbot in Teams that allows to enter data and run a flow to notify and record the information in Sharepoint? Thanks in advance. Regards

[@RezaDorrani]

There surely is but I do not have a video reference on it. All you need to do is take inputs from user in bot, store them in variables in bot, then call flow from bot, send those variables to flow and create the item in SharePoint from flow.

[@jhonatanorabadillo]

@@RezaDorrani thanks for your answer 😃 I'll try make it.

[@TheIndianSenses]

Hi Reza, I dont have predefined bot.UserDisplayName Var option populating. how can i make one??

[@RezaDorrani]

It is an out of the box feature in Dataverse for Teams based bots. Not sure why it wont show in your case. Il recommend posting your issue with screenshots on the forums at powerusers.microsoft.com in case someone else has faced a similar issue

[@rimabhattacharya7418]

Hi, the insert variable is only disabled for me. any idea how can i enable the function?

[@RezaDorrani]

That’s weird. It should not be the case. It’s default behavior of the authoring canvas for bots. Post your issue with screenshots on the forums at powerusers.microsoft.com

[@gustavomolina4537]

Hi Reza, is possible to get that Help Desk App ?

[@RezaDorrani]

Try bit.ly/dvtlabshare - It has some hands-on labs I created for apps, flows & bots Videos - kzbin.info/aero/PLTyFh-qDKAiGUU4-aRY0-E2gQq134Afsr

[@siddharthkumarsingh6151]

I have extracted a table from Excel file and want return this table as a response to my power virtual agent chatbot in form of Table if possible can you help me out on this !?

[@dhavalkankoshiya]

Can you give demo on model driven app in power apps?

[@RezaDorrani]

Hi Dhaval, Dataverse for Teams currently only supports Canvas Apps.

[@Fernando_Calero]

I'm not seeing my Bot in "Built for #MyTeamName". When I try to open the chatbot by clicking Open Chatbot in Power Virtual Agents (Preview) this message appears: "The app may not exist, or your organization may have disallowed you from using it". I In Teams Admin everything is allowed. Could you please help here?

[@RezaDorrani]

Only thing I can think of is some Teams App policy that is blocking this. Try posting your query on the PVA forum - powerusers.microsoft.com/t5/General/bd-p/pva_general

[@Fernando_Calero]

@@RezaDorrani Thank you Reza, I did and help is on its way! I have the "Shared Power Virtual Agents" allowed, so they asked me to send the Teams App manifest. That's happening today.

[@vinuxs]

weird, i dont have list records (current environment). i only have list row

[@RezaDorrani]

That is weird. Check all actions in flow that you get for the CDS connector. If you still don't find it, then post this issue with screenshots on the community forum at powerusers.microsoft.com/t5/General-Power-Automate/bd-p/MPAForum

[@OG_Defaulter]

I can do everything else please tell me how to change profile picture tnx

[@RezaDorrani]

docs.microsoft.com/en-us/exchange/troubleshoot/administration/how-to-change-your-user-photo

[@OG_Defaulter]

@@RezaDorrani Profile Picture of the bot

[@RezaDorrani]

@@OG_Defaulter Should be in bot settings. I have not tried it in Dataverse.

[@OG_Defaulter]

@@RezaDorrani I cant find it but ok Tnx

[@anuragkeshri4845]

My greetings is not working as i m typing hii is responding sorry

[@RezaDorrani]

Greetings is an out of the box topic. Might be some bug with your environment setup for bot. I would recommend posting your issue with screenshots on the forums at powerusers.microsoft.com

[@catherinebautista6094]

I used OneDrive to upload images for my bot and upon integrating the PVA to Microsoft Teams, the images cannot be viewed. Please help..

[@RezaDorrani]

Not sure I understood the question. When building bots inside Dataverse for teams, you have the option to upload a bot image. I will also recommend you check on the forums at powerusers.microsoft.com/