Mansfield Style Hydrant Repair Video - Dripping After Shut Off

[@javagamerbob]

A plumber told me my faucet had to be replaced for $250 as he could not fix it. With the help of this video, I fixed it for just the cost of the kit. Thank you!

[@garymarquardt1661]

This was done exactly as I wish all "how-to" videos would be done. No flowery or kindergarten explanation, just step-by-step. It came apart exactly as shown, went together the same way and fixed the leak. Thank you so much.

[@777berea]

Can't believe some of the petty moaning complaints about this video. This was a very professional and informative video. Exactly what I needed to fix my leaky faucet. Thank you for producing this video.

[@Richard5873]

Thanks for this video. Never done anything with outside faucets. No more dripping after turned off. Had to buy a kit for over $30.00 , but helped out for putting house up for sale

[@elmondo033057]

For the first time in our lives, my wife and I followed directions and it came out perfectly! Incredible! Thank you so much!!!!

[@yamex5]

Thank you, thank you, thank you! A knowledgeable Menard's plumbing employee helped get me the parts, but unfortunately the parts really don't come with much instruction for newbies. After watching your video I was able to take everything apart and put it together confidently. Thanks again! -Mike

[@erichendricks4810]

What Mike said.

[@mickeyperez13]

This was a perfect explanation of what needed to be done. Easy to follow and it solves the leak! Thank you very much.

[@PrierProducts]

Glad it helped!

[@pvc2566]

Thank you very much for this video! You made it easy to know what to buy, how to take the hydrant apart, and put the new parts on in the right places. Music is great too. Thank you!

[@voidisyinyangvoidisyinyang885]

There's a lady talking in the background of the video at the end - goes well with the music.

[@jjohnsoniaff1]

I have to rebuild the Prier I have in my garage every six months. Constantly dripping after a few months. Trying another brand.

[@ILruffian]

These are great faucets. I own six of them. Please consider updating this video to show how to rebuild the newer Diamond Series. The stupid rubber boot always refuses to go all the way in and causes a ton of problems.

[@konaok1]

I had one heck of a time gaining access to my outdoor faucet. After changing it out with the Prier P164 c144 m400 I turned it on and now it won’t turn off. I know I want to go “Postal “. Boy am I pissed. And I made sure I bought the best one at Home D. JUNK!

[@PrierProducts]

Hmm. You bought three different faucets and none of them worked? Each are unique. The 164, 144, 400. We offer warranties on our products. Please contact our customer service team or return it to the place you purchased it from.

[@MichelleCrawford-er3ll]

Thank you! The video was perfect and no more leaks!

[@miked4242]

Very helpful! Made it so much easier to figure out how to fix my leaky faucet. Thank you

[@GeoTime09]

thanks for the video, fixed my problem; repair kit was 20 bucks at Home Depot, it appears to be a universal repair kit with all sorts of parts in it, I only needed the washer and rubber bonnet though

[@PrierProducts]

Excellent!

[@MaximumDIYGarage]

It’s under $10 on Amazon now too!

[@pujo28]

Mine leaked and the fix was tightening the packing nut until really snug. Definitely more than the eighth of a turn they recommend. More like half a turn.

[@Sajohata]

1. Use repair kit, still drips unless super tight. 2. Crack the knob because of cranking on it to stop dripping. 3. Replace knob and entire stem factory assembled 4. Crack another knob because of the same drip 5. Try a final full stem 6. Same drip, Install a whole new faucet

[@scorpiosalgado7353]

God bless you Thank you for the video

[@MaximumDIYGarage]

Great video with very clear instructions. I have followed the procedure and all the leaking has stopped. The other thing that bothered me was the faucet squeaking when turning the handle. I have lubed the washers/gaskets with plumbers silicone grease, It still squeaks. Should I lubricate the stem around the threads?

[@PrierProducts]

Thanks for the note. The squeaking is more than likely coming from the threads in the back. The metal on metal will do that sometimes. Over the years, the water can help subside the squeaking, but it can be very annoying. Yes, putting plumbers grease on the threads will help with this and can prevent the squeaking. Go ahead and add to the threads, just don’t glob it on to prevent it from interfering with the seat washer on the back end.

[@hafcanadiana318]

One of the best coverages of the repair of an anti-siphon frost-free sillcock. I appreciate the info that reinforced what I'd surmised, although I've never had one of these apart before. My problem is I don't know where the shutoff for this water line is; unlike the other two faucets, my leaky one has no easily accessed shutoff with air valve for draining. It's likely in the crawlspace under the house if there is one at all. I will have to shut down the main house valve in the garage. My next issue is determining what brand and model of faucet it is. It is brass with a hexagonal plastic green cap on the frost-free device, and has a green metal spoke handle. It was installed upon the construction of our house in 1994. The faucet body is stamped with ABP on one side and USA on the other.

[@PrierProducts]

We are pleased that you enjoyed our video! In regards to the brand of your faucet, ABP stands for Arrowhead Brass Products. Therefore, they would be the appropriate manufacturer to contact in regards to replacement parts. Thank you!

[@dennismatthews9605]

I'm having an issue of the screw holding the bib washer, not stopping when I tighten it and wanting to go right thru the bib washer itself. The screw doesn't tighten until it has gone completely thru the bib washer, Thoughts...?

[@justtinkering6713]

How about if it's leaking from the top plastic cap? How to fix that?

[@larryzdanis5377]

Nice instructions.. however, despite my Prier frost-free hose bib being only about 4 years old (and I'm not sure why it started dripping so soon either), when I went to unscrew the bib using the plastic handle (after having unscrewed the plastic hub as per video instruction) the plastic handle split - it wasn't strong enough to break free the threads. Is there any chance Prier would send me a replacement? Its a 10" frost-free, 1/2" threaded end, hose bib. I would recommend two things: (1) steel handle, and/or (2) instructions can suggest you use a hose bib tool to break the threads free.

[@ja-ib7xk]

the video helped me fix my proplem. thanks

[@jackburton9214]

good god thanks for this video. turned a science experiment into an easy job

[@kylethomas3098]

Ok how do you repair the end for a 300? You only demonstrated for the 400 and 500 how about TBE rest of us who own a 300?

[@ratoneJR]

I have the same question. Prier, please respond.

[@draftplus]

4:54 Stem does not simply rotate, unthread, with the cap. It doesn't come out at all. Any ideas?

[@jesterjingle]

I have tried everything to get the stem out of the housing on my 10 year old model 400 but it won't budge, afraid I'll twist the end off or ruin the threads if I continue. Any ideas?

[@voidisyinyangvoidisyinyang885]

I removed my stem - put in the new parts - the packing nut didn't tighten all the way - so I tried removing the stem again. Could no LONGER remove the stem!!! It's jammed in there. I used the new Graphite packing washer. I managed to get the new packing nut in tight now and the leak stopped. Hopefully I never need to remove the stem again? hahaha.

[@lewisoshea9751]

what do i do if I have followed the above instructions installed and the faucet even when turned all the way off is gushing water?? seems like it doesnt turn off...

[@craigapkennedy]

Any suggestion for getting the packing nut out if the 7/8 portion of the plastic broke? Mine was dry rotted and crumbled when I tried to remove it.

[@PrierProducts]

That's a tough spot to be in but there are two things you can do. Try to use a pair of needle-nose pliers. Push it in that space between the stem end and the nut. You could expand it to apply pressure on the nut while you turn it. Might help to have a rubber band wrapped around it as well to give it something to stick to when you turn. It. But for the most part, if it is broke, you can use a hammer and screwdriver to break up the rest of the nut. Just be careful to not damage the threads underneath.

[@tpascen1]

Thanks! Worked exactly as described!!

[@cpalazzolo1]

For the bib screw I am turning it he acre but it is not unscrewing. It is a pop up so when I am turning the bib screw the whole end piece is moving. It is a pop up and entire pop up is moving

[@crazaholic1968]

The screw in the middle of the handle is rusted and broken. How do I remove the handle?

[@alexaruelas031]

My frustrated husband broke the threaded packing nut inside of the pigot… how do we move forward from here because now we can’t get the stem out

[@voidisyinyangvoidisyinyang885]

maybe he can cut it out and pull it out - it's cheap plastic so you have to be super sensitive. Civilization is sensitive.

[@MidwestSteeze]

“Remove the bib screw” *bib screw head crumbles into pieces at the touch of a screwdriver* Remember, things don’t always go according to plan.

[@SonnyJ3t]

Yep, I have extremely hard water, that screw stood no chance. Had to oscillating saw the plastic handle off to get to the nut to remove the stem! But other than that good and straight to the point video.

[@Roskabum]

Video says to tighten packing nut hand tight then 1/8th of an inch more. I suspect they meant 1/8th of a turn (45 degrees)

[@justtinkering6713]

He also says turn it right or left. How about cw or ccw?

[@danhche]

Very informative video! However, I cannot loosen the screw holding on the handle. I've tried PB Blaster and tapping with a hammer. Any other suggestions?

[@PrierProducts]

Usually, it takes some hard wiggling, especially if it's been on there a long time. It may have some dirt or buildup. Clean it good. Rock it back and forth. Then try the screw again. Worse case is drilling the screw out. Call us if none of this works at 800-362-9055.

[@babs9999]

useful, but mine was leaking and just tightening the nut after removing the handle was all it took. No changing of parts, at least for now.

[@dennischiu2586]

In my case, the handle can not be pull out after remove the screw, what should I do?

[@PrierProducts]

Sometimes mineral buildup can make it difficult to remove, so you can try getting some mineral spirits in anywhere you can. Others have found the spraying WD-40 in the screw hole and around the back of the handle will help loosen the handle. Call us at 800-362-9055 if you need more troubleshooting assistance.

[@homelesscentaur]

@@PrierProducts I have the same issue. less than a year old-do not believe it is mineral build up. After removing the screw on my m-400, the handle still turns like it is on threads, and hits a "stop" at the end.

[@dougjan9280]

Great video. Thanks

[@tomsimmonds9598]

SADLY THEY DON'T ALL COME APART LIKE THIS, THE NEWER SHORT ONES DONT

[@juanzo74latincrypto52]

My knob is stuck and won’t come offAny ideas

[@richardkappedal9820]

The Mansfield 400 series Faucet Stem is a 123-40XX series stem and the Mansfield 500 series Faucet Stem 500 is a 123-00XX series stem.

[@doyoder2776]

How do I know which series I have?

[@baitbuckets9844]

Faucet knob wouldn't come off after the screw was removed. Eventually broke it off. 😂

[@daddio887]

Those plastic handles are junk.

[@kevinj7573]

I ordered the Mansfield 500 Series Stem 123-0094 replacement, and the Mansfield 630-8500 Complete Repair Kit. I have the old right hand threaded style. Everything is assembled and in place, but it seems the last step is impossible? The screw seems too short and will not reach the stem through the handle. Is it possible the kit I purchased had the wrong screw or was missing it altogether? I think I remember the screw from the original handle being longer. I wish I knew what I did with it. I do not want to ruin the new stem or the integrity or the seal or the packing nut by trying to push the handle on, but it seems like that is the only way the screw will catch? What size screw is proper? And do I tighten the packing nut all the way to the shoulder, basically as far as it can go?

[@nickmanning4129]

The screw is likely the same as you took out, I don't believe the screw length has changed. As you look at your valve without the handle, is the stem about flush with the end of the packing nut? If so, then the installation is likely correct. There may be some variation with the end form of the new stem than the older one. I would use some vegetable oil to see if that can help it install on to the stem a little deeper, allowing the screw to work.

[@gatewaysolo104]

Suggest providing a better diagram so you know which order the washers go in. You can't tell the difference.

[@ChavezRB6]

How can I figure out what series I have? Mine doesn't have the vacuum break port on top.

[@PrierProducts]

Give our technical team a call at 800-362-9055.

[@jeremybachmann2281]

Mine doesn't have a packing nut

[@charged]

Still leaks. Can you buy a brand new stem assembly?

[@PrierProducts]

Please give our customer team a call 800-362-9055.

[@jason3709]

Do I have to turn off house water or just the pipe feeding the facet?

[@PrierProducts]

Just the water shutoff for the pipe going to your faucet will suffice.

[@mshake5918]

I ordered the repair kit, replaced all the washers and it is still leaking out the packing nut when the faucet is turned on, doesn't leak when turned off though. I'm wondering if I have the o-ring on the packing nut in the wrong place? It's the white nut. Does it go all the way back to the shoulder of the nut or to the undercut just past the threads? I tried it first at the undercut by the threads but it would not go into the faucet with it in that position. Also the stem does not have that spring function you show in the video, might it be stuck?

[@PrierProducts]

Michael, if you believe your Mansfield style hydrant was manufactured prior to 2006 and it has a vacuum breaker, the stem will be spring loaded. It could very well be stuck and causing the leak you described. I would suggest putting some plumbers grease on the spring and ensuring it moves in and out freely. In regards to the packing nut, the o-ring goes in the deepest/widest ridge. Just below the shoulder, as you described, is correct. If the faucet continues to leak, you may need to replace the stem completely due to the age of the hydrant. Feel free to shoot us an email at [e-mail] or give us a call at 800-362-9055 and I would be happy to help you with the correct part number. Thank you!

[@mshake5918]

Thanks for the quick reply. I know it was installed in 1996 so yes much older then 2006. It also has the vacuum breaker. I'll take it apart this weekend ans see if I can free up the end of it. If not I will get with you on ordering a new stem.

[@mshake5918]

I took it apart and yes the stem was stuck. I got it loose and greased it up and no more leak. Thanks for the help.

[@voidisyinyangvoidisyinyang885]

@@PrierProducts OK I figured it out - I was supposed to UNSCREW the stem like I did originally but when I put it back together I didn't "screw" the stem back in since the packing nut screwed it in? Well so THAT'S why the stem would not pull out no matter how much force I used. Hilarious. Now the leak is gone - so I'm happy. thanks

[@BrikBeans]

Mine is pouring rapidly while I have it to the off position will this repair work for me?

[@PrierProducts]

It should. The packing nut will wear out after time. If you have any issues, call us at 800-362-9055

[@samvogel2368]

The camera is too far away. We can't see half of what you are doing.

[@jsubs]

I like the video, but why must you play music in the background?

[@PrierProducts]

Just a little something so it's not so dry.

[@honkus8350]

When reinstalling the handle, after tightening the packing screen as far as i can, the packing screw turns with the handle. Any tips?

[@PrierProducts]

Give our customer service team a call. I'm sure they can help you figure it out quick. 800-362-9055 or send an email to [e-mail]

[@Trumpetjoe40]

What if there is no packing nut on my faucet?

[@PrierProducts]

That's unusual. Give our technical team a call at 800-362-9055.

[@dogfromipanema]

This didn't work. My hydrant is less than two months old and has developed a very fast leak. I bought the repair kit and followed the instructions, very easy. It didn't solve the problem, I guess the solution is to not buy a prier hydrant.

[@PrierProducts]

Hi there, sorry to hear about the leak. We would like to help you find a solution! Where is the leak coming from? Feel free to call us at 1-800-362-9055 to get some help troubleshooting through the repair. We also are happy to discuss the warranty on your faucet. Thanks!

[@ChocolateEarth]

My screw won't thread.

[@coniacman]

My packing nut was cracked in many pieces. I had to drill it out. I wish it was made of brass instead of cheap plastic!!!!

[@karld001]

You know why there is a video for this, because they all leak! I have three and they're only 3 years old and they all leak, junk.

[@skip5697]

The instructions on the package (60-7755) show placing the large O-ring on the left hand packing nut. Doing this, the nut will not tighten all the way in. This video shows a LH nut without using the O-ring. Which version should I believe?

[@PrierProducts]

We apologize for the delay. Please call our customer service team at 800-362-9055. They should be able to help you get this on correctly.

[@TopQualityHedgehogs]

PLEASE TURN OFF THE MUSIC!

[@davidsgirard1032]

Why don’t you slow down and show exactly where there first “O” ring is to be landed. The video is informative but slow down! The dictions on the back of your packaging is horrible.

[@PrierProducts]

Thanks for the feedback. We're working on some newer ones. Planning to release those later this fall.

[@swapnilbhisey7624]

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[@swapnilbhisey7624]

@@PrierProducts you Aaj get Your To On I Am Do And I

[@voidisyinyangvoidisyinyang885]

just play the vid at slowest speed. My stem was jammed in and I couldn't remove it but after I got the packing nut tight the leak stopped. hahaha. Not sure why the stem will not come out anymore. Maybe that new graphite washer is a bit too big?

[@MargaretStanding]

Thank you for this video! I was able to repair a broken hydrant easily with this guidance.

[@RaulMDiaz]

This product is terrible. I have to do this every spring… ridiculous!

[@haniblecter]

video lies, the knob takes a lot of force to remove so much so it weakened the knob's structure that connects to the stem, so when I used the knob to turn the stem it snapped the inner portion. Maybe its still good, I dont know. Wish the video was truthful.

[@PrierProducts]

I apologize that you have had issues with our handle. Please contact us at [e-mail] so we can remedy the situation. Thank you!

[@haniblecter]

+PRIERProducts Thank You so much for contacting me! The replacement you sent fit right on and your service was prompt! I honestly didn't expect any kind of response, thank you.

[@mariaelenaleybawimberley3685]

I need to. Know how to replace cut off valve on an outside faucet PVC.. mine is stripped out. Tech turned off but it won't turn back on this is a company I paid to fix hot water heater. Now the are telling me I need to make another $65 claim before they fix that problem. It was working fine before. Home Choice warranty says the tech should complete the job. But he's arguing the fact. I'v been 3 weeks w/o water becuz first 2 appointments never showed up . Now 3 mor days waiting on this matter. I'm gonna try to fix myself. I'm 76. Yr old female. My mechanic even said he could help. It's not a big deal other then the fact that I've paid someone that didn't complete the job . So please sho me a video please.

[@PrierProducts]

Give our team a call at 800-362-9055

[@Trumpetjoe40]

Didn’t help, still leaking. Oh well I guess

[@PrierProducts]

Give our customer service team a call at 800-362-9055

[@visitorvisitor4590]

All Prier videos are great regarding clear instruction. But MUSIC… is so annoying and brain pounding, it’s hard to concentrate on instructions!

[@visitor4876]

Annoying music! Can’t hear what you say!

[@MD62383]

This product is a piece of garbage. There is more maintenance involved than a regular spigot. The rubber gaskets seem to go bad almost yearly, and the product is poorly constructed. Just use a regular spigot and cut the water in the winter; its far less maintenance

[@micksmydad]

Could of been informative but you missed out so much.

[@trustme7731]

The instructions on the package are horrible.

[@PrierProducts]

We are sorry to hear that. We have installation instructions on our website or feel free to call our customer service team M-F at 800-362-9055. FAQs are on this page. www.prier.com/products/400-series/