Bottom Load Flow Issue

[@user-sg1se4hj5p]

I thought our water cooler was a goner. After checking over everything (so I thought) and still nothing working, I finally unplugged it and gave up. Decided to check youtube to see if anyone had the same issues. I found your video and within 5 minutes had it working again. Thanks so much!

[@dukedevil910]

It says a lot that you all care enough to actually address these issues and even go the extra mile to post video tutorials on how to fix them.

[@WalkinTANK]

Except... When they said "if this does not work call customer support".... What they mean is... Call Customer Support because we don't offer replacement parts but we will sell you an entirely new machine.... RIDICULOUS!

[@MrGraphy5]

@@WalkinTANK that's my current situation

[@fastgaragedoorrepair6131]

@@WalkinTANK also it means they might be able to send you a part if something has gone bad. I've just had the same issue on one of mine recently the darn thing wouldn't siphon water up. Called customer support and they sent me a new pump right out so calling customer support is not always bad. Plug it all back in and it was working great so far at no cost to me, hope you have better luck and got this resolved. Cheers

[@WalkinTANK]

Fast Garage Their customer support said they won’t send replacement parts because it requires a certified tech to put in the part. They told me I would have to buy a new machine but they would give me a 10% discount... totally ridiculous

[@fastgaragedoorrepair6131]

@@WalkinTANK wow. Im sorry man. Then the hell with them and the 10 %

[@yasmeenwilliams6173]

Rare occasion? I had my dispenser for less than 2 years and it no longer works. I called customer service and they said my only option is to trash it. I did the steps, if turned off for several hours I could get maybe 20 ozs before it stopped. As for the part where they tell you to call customer service that’s a joke. While the rep was very pleasant there’s absolutely NOTHING else they can do except tell you to trash it so if you’re reading this and you are at the step where you call customer service for assistance, know that their solution is trash it. Terrible brand terrible quality, I will never buy this brand again and I suggest you not either.

[@thetruthhurts540]

dang I've had mine since 2019 it's 2023. use it every day. just started having issues with hot water but thats it.

[@TheKimichan]

I won’t buy another primo water bottle dispenser especially bottom, Now the cold water is warm and red light blinking, I turned off machine checked all the connections and still no cold water. Customer service is not helpful. This is my third machine, first bottom dispenser broke before warranty ended so got a free one but having problems with replacements. Even the water bottle delivery guy said not to buy a bottom load,

[@christieslagle6902]

This was very helpful. I fixed it myself 😊

[@vkb8484]

Our water stop dispensing, but my husband watched this video and... All is well!😊👍 Thank you!🎉

[@dulce23angel]

Same! I was out of water all morning!

[@evelynbrowning5890]

Can I use any brand of water in the Primo dispenser?

[@bearandlion4442]

@@evelynbrowning5890 as long as it’s a 5 gallon jug

[@dlb19595]

OMG thank you so much this is the BEST info I have gotten on my issue with my bottom loading Primo Water cooler. I contacted customer service and the man told me there was NO to repair to it and to just buy a new one. Ummm not yet!!

[@ryansalyinglion3683]

Haha just saved mother's day this year lol fixed the water cooler that's been down for a week man I feel pretty stupid. I can fix anything on a car but this damn water cooler sure as shit stumped me. Thanks, youtube for being the hero we all need.

[@thanghong2848]

Mine is about 2 yrs old stopped working couple days ago. After watch this video I finally got it back to working condition. Thanks alot.

[@ElizabethM5270]

I did everything exactly how it’s demonstrated and boy I got it fixed in no time lol. Thanks for the video👍

[@arletteramos3825]

This video was extremely helpful when Walmart wasn't. They were nice enough to refund me and let me keep it, and now, thanks to this video, I have a free water dispenser 😉

[@DakotaMaupin]

I just used this video to fix an issue with my primo dispenser. So super simple to do thank you for putting this out!

[@glotaro1]

Pushing hose into tightly worked for me! Finally got rid of flashing red light! thank you.

[@deweyfixes]

I didnt know that hook inside was for that. Learned something new!!

[@kelyb49]

Thank you for posting this video. I just received my dispenser and hot water was not dispensing. Opened the top and saw the problem right away. Plugged unit back in and I got very hot water right away.

[@ButterflyHealingArts]

0:35 - yes that worked on an 07/2014 manufactured machine, but it looked nothing like the picture and I had to work it alot to get it back in. Used duct tape placed over the edge and vice-grips to grab it and wiggle while pulling down to remove. Removed duct tape and cleaned with CLR and rinsed well - lost a little of the chrome looking trim, but better that than a non-functioning machine. Re-insertion required a lot of wiggling back and forth to get the nozzle to seat back into place; it would seem okay, but then hang low as soon as you let go of it. Your customer service has been great since the day we purchased this machine 5 years ago. This video was way more helpful than what I found several years back (poking it with a paperclip). Thanks again for a cooler that keeps working great for all these years. An easy to replace/clean nozzle is great, and the chrome on the nozzle is the only part of my machine that would hint at its age.

[@jesusitox12]

Pushing the hoses made my unit work again, thanks.

[@remiwin12]

Thank you for the video. My dispenser was not pumping and it turned out to be a loose hose. Thanks again.

[@MrAvel84]

OMG soooooooo happy about this video! I had a loose hose connection. I was ready to chuck this dispenser. So glad I found the issue. It's working just fine now.

[@ChiefofTradez]

Our red light replacement light was on. No water pump pressure and a full water bottle. I watched this video and saw it was the water line loosely connected. Tightened it and now its fine. Thanks for the video.

[@anonanonymous3787]

This was a big save on a water cooler we didn't even have a year and did not have the receipt to! I'm glad you posted this.

[@emekecyril4529]

Thanks for this video. It was so helpful after my bottom loading dispenser stopped dispensing. After watching this video I summoned the courage to open it, everything seemed to be fine inside only to check inside the mini cooler and discovered that the water inside is frozen. I had to turn the cooling unit off and allow the frozen water to melt. Now I have my dispenser functioning again.

[@deannaparamo]

Thank you for posting this. The water flow on mine was sluggish. After making sure the hoses were connected properly and cleaning the spout with a soft toothbrush, it's like new!

[@kellyannxox1]

Thank you so much this was so helpful! I was panicking because I haven't even had my water dispenser for a year. And could not find my receipts or the instruction manual. I could hear the pump trying to suck water but it didn't seem to be sucking any up. Turns out my hose wasn't in all the way. Thanks again.

[@ba-nanayt8103]

GREAT video!! We couldn't live without our cooler! I was able to correct my no flow issue. Thank you!!

[@NaturalDrAmanda]

😅 Me too!

[@mitchgainey1026]

"For instructions, click here." Can't click on the link, wtf

[@meaganmiller102]

Haha I was like uhm... 🤣

[@monster_family]

I did the same thing🤣

[@maggiebradbury5457]

Where did you get the pump?

[@TabbyKat24]

😂

[@moisesycrystaljimenez5762]

I’m f**** dying laughing I read ur comment after I try clicking it I felt like the kid from robin williams jumanji where he goes to get the axe and he grabs the axe to brake the lock for the shed

[@LifeisGood863]

My straw was loose... thank you PRIMO!!

[@chrisl955]

If anyone is having the issue where both hot and cold do not dispense, I discovered that after awhile, ice builds up in the cooling reservoir and clogs the holes the water passes through. I had to switch the cold water off and leave it until the ice melts and holes open back up. This fixed the problem and hopefully it's a solution for anyone else having this issue as well.

[@jesv4026]

Hello, I think I have the same issue but in my case hit water runs but not cold water. I opened the unit and removed the lid from the reservoir and sure enough I saw frost build up on the edges. The weird thing is that it dispenses hot water but not cold. I left it unplugged to see if that works once the I've melts.

[@elsanallelyortiz6139]

@@jesv4026 hello! I have this issue. Were you able to fix it??

[@jesv4026]

@@elsanallelyortiz6139 hello Elsa. Yes it works now. What I did is I turned of the power for the cold section. I turn it off for couple of hours to let the ice melt. I then go check to see if it despenses water. Once it does I turn the unit back on so it can run cold water again. If it freezes again just turn off the unit again for couple of hours until the ice melts again and water starts coming out. Let me know if that helps. This is assuming you checked the inside and you confirmed it's ice in there.

[@hectorpalacioo]

Mine does the same thing it’s annoying

[@tooltiptinkerer]

I'll give this a shot, thank you for your experience.

[@solomonpollard3033]

Great video. Got it working! Here's the deal. My hose had slid out slightly from the pump assembly, so the pump would not turn on at all but a trickle of water would come out. I pushed the hose back into the pump and it works fine.

[@User-br1zf]

Thanks! It was a hose issue not being pushed in all the way, pushed in and started right away

[@3forparker]

Awesome! This fixed my issue... mine wasn't priming properly and pushing the hose back into the connectors at each end solved the problem. Thanks for doing this video!

[@vincenzo2798]

Pushing the hose in all the way, did it for me!

[@Circa1775]

I'm on my second unit with the same exact issue. Called you guys, did what you said it didnt work. They just sent me a whole new unit. (2nd one) and now here I am same issue, it's not pumping it out of the jug. No pushing hoses in works I cant even pull that little hose out with 7/10 strength. Im afraid of breaking the hose off. But this lady pulls hers off like a fart in the wind...

[@thebbackyardigans9694]

Broo that’s what I was think I was trying and trying and the amount of strength I was using made me almost think I broke it

[@andrews602az]

You have to push a little grey piece in before pulling out the hose. This is after taking off the blue clip.

[@penpad12ify]

Same issues of the pump not work with a replacement ...I think it's a faulty pump in the model

[@caroldoucette5686]

Was able to fix my dispensing issue very easily after watching this video .. thanks so much for providing this

[@primowaterco]

Great to hear!

[@hugohugo990]

I paid 200 dollars for my dispenser and the motor just died after not even 2 years of having it. What a piece of junk.

[@ginabugbravo9060]

Extremely helpful! I was able to resolve the issue by simply connecting the hose to the filter snugly. Thank you!

[@komickid999]

I was having issues with not having cold water flow , however the hot water was working fine. There was no leaks, however I looked up a how to fix a leak video so I had a disassembly reference. I found that the upper tank top was removable. Found that my cold water tank was 3/4 frozen. Ran boiling water through it till the ice was gone and it now works fine.

[@crystalflores5428]

Just bought mine on clearance at Walmart and when I plugged it in, immediately realized why. It wouldn't dispense water :( BUT I looked up this video and BAM. Problem fixed in 3 minutes. Thanks!

[@mari-jw2qe]

I was just about to throwaway my dispenser, glad I found your video!!! thank you so much.

[@dragonboypayne21]

Mannn you guys are saints! My connection was loose inside on the pump. That's why it couldn't suck up any water at all. THANK YOU THANK YOU!

[@Music_MikeZ]

I realized that my tube was not completely pressed in, and I found through the help center that my dispenser was too close to the wall, making the lack of circulation overheat the wires and pump, this shutting it off. Thanks for the help!

[@PENELOPE9305]

My unit wasn’t dispensing water and this easy tutorial helped me fix it. Thank you!

[@rumtum99]

Good job Primo. Took care of the problem by pushing each end of the hose back.

[@mybluedress]

My water is freezing. That is the problem. I cannot adjust the temperature. For some reason the water is now freezing after 2 years of use. If I unplug the unit and wait for the water to defrost, it works again, until of course, it begins to freeze again. HELP!

[@lizespinoza9892]

I’m having the same exact problem with mine, don’t know what to do.. where you able to fix yours?

[@mikrod9157]

Same

[@sheilacolli9901]

Same problem 😢

[@skykingusa]

Thanks! I had to push the hose assembly further into the pump so it would pump water again. Somehow it got pulled out from the pump a bit.

[@kiamarie1006]

Same issue and I was pissed when I came on youtube. Then I saw the video posted by the company and it fixed my issue. 🤩

[@xbabieedrenx]

Came to this video for help on my dispenser, but it was your comment that ended up helping me fix it. Thanks!!!

[@victoro6030]

My unit is barely 2 years hold but i will save this video for when the time comes

[@DrizzyDMG]

This is why you’re the best water dispenser company right here, fixed my cooler because of this video. Thx 👍🏼👍🏼

[@wcassady]

Thank you! The hose going into the machine had been semi-pulled out. This video helped!

[@patrickpaulpacheco]

My employer gave this to me because it was "faulty". Pushed in the hosed, good as new! Win for me!

[@hrcks3126]

the machine dispense Hot and Regular water. BUT NO COLD water. How to fix it ?

[@victortorres]

I’d like to know this too. Everything’s fine and secured tightly. Just nothing happening when I press the cold water

[@kristadavidson5979]

I had a small amount of buildup in my spout, which lessened, but I think the real problem with constant short pumping was due to a power outage. When I unplugged the unit to tighten the hoses they were fine, but when I plugged it back in the lights flashed in sequence like a hard reset. Pump is consistent again!

[@3y3l33t]

Check Tap Lever is the good stuff. Check there first if you have a new unit. Then if that doesn't do it, it is probably the re-seat of the cooling reservoir. Well honestly, it is check if you removed the lid of your 5 gal jug and put the pump tube on right but I consider most people smart enough to understand that "Without water...."

[@smil3ylc]

Quick fast and 2 the point!! thank you

[@mrsgeebee333]

Thanks! Worked for us. The hose connection to the pump was loose. Will keep in mind for the future if it happens again!

[@ninjak13]

We got ours new and it didn't dispense at all. We were so bummed. Watched this video and it turned out we had to open the top and fix the buttons haha. Super simple.

[@dman9462]

thank you. this video save my probably hundreds of dollars

[@jmsasek18]

Thx i have a bottom mount Kissla unit and now it works!! So so Happy!!

[@riccardocoato4266]

Thank you!!! Very helpful, especially the part where you play with the straw :)))

[@becomingabetterhomecookwit8915]

Thank you! Your guidance helped me discover the issue!

[@charlesamash9751]

The hot water. Keep dripping?

[@charlesamash9751]

3:26

[@jamietaylor7165]

Thank you so much. I thought I was going to have to go buy a new one but this video helped me fix the problem

[@lisahacker112011]

Thank you! Was having trouble with current and last bottle sucking up water and it just kept flashing red to change bottle and it was just a loose hose!

[@miguelestrada8779]

Fixed the problem, it was the part on the bottle end for me :) thank you brother.

[@kiamarie1006]

Fixed my problem in less than 2 minutes. Thank you

[@CesarPerez-kz2rl]

Thank you ! The hoses had come a bit loose on my unit . Easy fix

[@randallduncan302]

My cold water will not come out but the hot will…. None of the solutions in this video is a problem I’m having cause everything is connected properly…. Is there anything else?

[@BastosKevin]

same thing just happened with our dispenser.

[@kartika4818]

Thank you! Super helpful, easy to understand and follow!

[@rotaxrider]

My problem with this similar cooler is no cold or room temp water dispenses but the hot ones does. Update: I took the cover off of the top and opened up water reservoir and more than half of the reservoir was frozen solid blocking the outlet that feeds the cold water valves. I unthawed the ice and everything is working great again

[@english0504]

Thank you for your comment, this was my exact problem too! I was looking to buy a new one when none of their videos helped.

[@rotaxrider]

@@english0504 No problem. I was ready to buy a new too

[@susanacampos3761]

Hi! I know this is old but did this fix the issue permanently? Or did you need to keep thawing the ice for you to get any cold water/room temp water? My dispenser is doing the same thing. Water comes out fine from the hot spout but no water is coming out from the cold/room temp side. I opened the water reservoir on top and yeah, there’s ice on the bottom. How did you thaw out the ice? Did you just leave the unit off for a few hours?

[@rotaxrider]

@@susanacampos3761 It would only do it if we were not using it for a period of time, let if we went on vacation for example. Yes just unlug to get it to unthaw. I still got the same cooler and from my last time I posted it may have done it 2 times. It may take longer than a couple of hours. Overnight probably

[@susanacampos3761]

@@rotaxrider Unfortunately primo is no help and not honoring trying to fix it. But I also don’t want to buy a new one as I’ve only had this for a year. I’ll just let it thaw overnight! Did you leave the water reservoir open to let it thaw or did you close it back up but just leave the unit disconnected? I’m hoping it doesn’t continue to give us this issue. It never has. Not sure why it’s suddenly doing it but hoping it’s just a one time thing. Thank you!

[@xTwoShoes]

Great video! For anyone wondering this also works on the Panasonic SDMWD3438BG :)

[@phil562]

yep the hoses. It wasn't obvious until I took apart the thing that sits on top of the bottle, but that hose had come loose.

[@Tmankali]

Thank you so much. Worked for after this. Sometime when I put the bottle back in, it hits the little pipes so it got loose.

[@princemarshall4553]

Thank you so much for the awesome advice

[@coolzonk]

I’m in the 5th grade and I just fixed the water dispenser by just messing around with the dispenser using the tips in the video. And my brother and sister tried to fix it and both failed and their both in college.

[@BernieKahn_not_genghis]

This video saved my life! Thank you, Primo!

[@ThePols87]

Excellent tutorial!

[@shunp3676]

Thanks for the video! Helped restore my 2 year old Primo dispenser

[@ayedaobaid4154]

thank you

[@TylerStannard]

Great video, my issue was loose tubing. Thanks for this vid!!

[@TruBrute]

I had the cold water tap not working. I took the dispenser apart and found that my cold water section was a block of ice. If you have just that one not working shut off your unit for a few days. My problem keeps coming back but we just turn off the cold water every now and then and it doesn't completely freeze. Haven't found an actual fix yet.

[@madamemusashi4023]

On the back of your unit theres a flat brass screw. This screw controls your thermostat (water temperature). You have to turn this screw counter clockwise a bit to adjust your temperature for more warmth so it doesn't freeze.

[@lizespinoza9892]

Mine has the same exact problem and I’m not able to find that flat brass screw..

[@MannyLake]

where can I find a replacement pump? I think mine's going out

[@zakkryhayden]

Great video! I fixed my primo in under a minute!

[@chronocross85]

FYI if none of these steps didn't fix your dispenser, then your water must be frozen. Thats what happened to mine. I tried all of these steps and didn't fix the problem so I gave up and unplugged the dispenser. Hours later I plugged it back in and it worked.

[@lopezjacob23]

How to fix primo water dispenser if you don’t hear pump running

[@DarkRoseCheryBlossom]

🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ of course it would be this damn easy to fix 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ I feel hella dumb but this was extremely helpful

[@suenowak5805]

When i first saw all this i was like oh no, but i called anyway. They were super nice, still under warranty miracle. On that same note i've called 4 times since no replacement. Every time i call same thing we will email the shipping to get you the info. Nadda. Never ever again.

[@benroache90]

Great video, worked great with a mechanically identical Midea water dispenser too :)

[@ericknight5226]

Great help. Unit was not pumping and pushed all hoses... Fixed.

[@michaellfts]

I had loose hoses also...followed the video and water now flowing...

[@nikseelapasay8004]

Bought three months and had a same problem, push the pump hose fitting and now working again..thanks!!

[@fonsanchez3967]

How do you adjust the cold water temperature?

[@JuanLopezmusica]

I brought one, but I want return it because it makes so much noise. What I have to do to take out all the water out?

[@alwilliams3451]

It works. Loose tube.

[@mcz234]

where can i buy the probe or the tube?

[@slicvic9974]

Thanks. The tube wasn’t in all the way in for me. Quick fix.

[@dlb19595]

One of the problems I am having is with the hose that connects to the inside condenser for whatever reason it won't stay connected. I think this is causing the problems that I am having. HELP where can I purchase must the hose?

[@vanessasandoval6056]

Awesome video!!!!!! Great job. Thanks so much

[@Engmazzouz]

Thank you.. cooler was not working and now fixed

[@lynzbeebins999]

please help me figure out why the pump is not working?...i have check all hoses and that doesn’t seem to be the issue..HELP

[@kaidox5542]

I just bought this product only a few months it's not sucking water. It's sucks If a rate this product. They need to fix this kind of issue .

[@user-ib5kv8rx5u]

Primo needs to provide an updated video. My htrio dispenser was made in 2014 or later (2021) but when I called I was told that the spout tip could not be removed. The rep said that my cold water dispenser was probably freezing up and I would probably have to replace the entire dispenser. I'm trying to leave in unplugged for 24 hours to see what happens next. The rep was supposed to send me some email instructions but as of yet I've not received any. I'm not happy and won't be replacing it with another Primo if it can't be fixed.

[@primowaterco]

Thank you for reaching out regarding your dispenser issues. We're sorry to hear about the troubles you're having. Please contact us at [e-mail] so we may provide further assistance.

[@user-ib5kv8rx5u]

I did finally receiver the email instructions. Hopefully, they will help. Thanks! @@primowaterco

[@floyd27860]

I have a Aqua Barista that will not brew coffee unless you unplug/ plug in. The cup lights turn off & I can't get them back on. Help!!!

[@cherokeeindian2467]

How do I connect a 3 gallon ...the straw is way to long please help I just bought one

[@FATMANYOU2]

Red lights still flashing, I checked hoses. I finally opened the top and poured water in it, it was pouring water cold and hot but light is still flashing red?

[@sahartyping5982]

thankyou for support

[@gyrlonfilm]

At 1:58 pulling out the white hose, i pulled the blue part off but the hose still won't come off. there is an extra grey piece here.