What to do if your Home Series bottom loading Primo Water Dispenser is leaking. Dispenser Cleaning Instructions: primowater.com... then select "Water Dispensers" on the right.
Пікірлер: 135
@stevefelix36406 ай бұрын
My dispenser would not dispense any water and water was coming out from the overflow tube. Contacted Primo, who directed me to this video. I was able to follow the instructions until the point when opened up the top cover. When I removed the cover for the reservoir, I found half of the water was actually frozen. At least 3 inches thick. I defrosted it and removed the ring of ice. Put it back together, started the unit and water started coming out of the overflow again. Unplugged it, opened up reservoir, closed it up again and turned it back on. So far no leaks. Video was very helpful to understand the components and how to remove them, check for any damage and then replace. Very helpful video!! Thank you
@juicevillage26272 жыл бұрын
My bottom dispenser had a leak issue and I watched the 30 seconds where it explains how to fix this; it worked. Total time less than 5 mins! Thank you!
@Glamorous_brides_beauty2 жыл бұрын
Thank u for this video it actually helped me fix the problem without paying money for a company to fix it
@viscose09310 ай бұрын
If the water is still leaking from the spout, one solution that I found was tapping both the light and dark blue buttons rapidly (doesn't have to be simultaneous). It may not work for everyone but it certainly worked for me!
@JUDAS_ACTUAL9 ай бұрын
TLDR: If you have a 601332 model and water is leaking directly onto the water jug in the lower "loading compartment", follow the video before calling customer support. I have a Primo 601332. Water was leaking directly onto the 5 gallon jug from the "floor" of the control compartment. This video advises customers with this issue to contact customer support. I followed the instructions in this video and quickly discovered that on this (or at least my) model, the overflow hose is not connected to the dispensing panel, and the free-running end of the overflow hose is dangling inside the control compartment housing. My units problem was a stuck water level sensor. I pulled the lid to the reservoir off as instructed, located the problem by plugging the unit back in and depressing the door switch (top left of bottom compartment near the door hinge) so that the unit would begin pumping water into the reservoir. Once the pump was engaged, I manipulated the water level sensor with my hand as if the reservoir was filled, and the pump disengaged. I manipulated it a bit more to ensure that it was freely movable as it was not dirty, then replaced the lid and let the pump run for 30-45 seconds until it shut off under normal operation.
@lisaparrish17577 жыл бұрын
My slow drip is from the cold side. I wish Primo would put up a schematic of the cooler because I found a little spring near the cooler and I think this spring popped out from the cold side and no longer keeps a tight seal when not in use to prevent water from dripping out.
@Ed-yb9oy3 жыл бұрын
Do not buy Primo! I had water a leak on top of cooling tank. Turns out to be float switch that shuts off pump when tank is full. Most likely a $2-5 item. I called Primo customer service and was told that I should buy a new $200 unit as they do not sell parts. As absurd as that sounds, that's what they wanted me to do. Needless to say I'm switching brands, as I don't need another failure prone $200 unit.
@coreyjackson2799 Жыл бұрын
I had the same issue. If you buy a unit you're screwed. The warranty is for one year only after that they won't touch the machine not even for a service charge. When this dispenser goes I'm done. I won't purchase another one.
@geo86able Жыл бұрын
Well, my Primo started leaking fast from what appeared to be the tank. After removing the top, I removed the top of the tank and saw the two floats, so I noticed that they were not stuck. I connected the bottle to the machine again and noticed that the pump turned on but it didn't shut off, it started overflowing again. So I kept the top off and again hooked up the bottle and I manually moved the top lower float to see if it would turn off but it didn't. So I moved the top float and it turned off the pump, exactly the way it's designed to work. I didn't see an alignment arrow on the tank top so I shifted the position about 2 inches to the left from the original position and that's all I needed to do to fix it. Don't ask me why but it worked. Hope this helps someone else.
@bryanmacon6312 Жыл бұрын
Same thing just worked for me
@timwahl45494 жыл бұрын
I had a leak from overflow water. I followed the directions and was able to solve my problem. Thanks guys!
@yese333 жыл бұрын
Mine does the same like 5x a day. I'm about to go see if it can be fixed like in the video.
@huanpham3284 Жыл бұрын
Just bought one Primo 3 weeks ago. Water starts leaking all over today. Will return back to the store this weekend.
@primowaterco Жыл бұрын
Thank you for sharing your feedback. We really appreciate it. Please contact us at social@primowater.com if you still need assistance with this matter.
@shannonkahn68813 жыл бұрын
I wish you had a video to show how to get to the reservoir in a K cup machine!!!
@ekim629 Жыл бұрын
Amazing! Was debating returning my brand new unit because one side was “sticky” and water kept coming out endlessly. Ended up that both the cold and hot water side were “unseated”. Maybe bad QC or unseated during shipment. Quick fix and avoided a warranty / phone call! Also for me the cover didn’t come off that easily so be careful not to snap the plastic tabs :)
@exclusivelycarla7 ай бұрын
How did you fix this? Water keeps coming out on my hot water side!
@tonytravaglione45062 жыл бұрын
What if the water leaks from inside of the dispenser?
@clutzattack Жыл бұрын
We had this issue and as far as I can tell it was due to a bad float valve. There was no reservoir overfill so it just leaked down the side and appeared to be leaking from inside the dispenser. We took it back to the store and didn't bother to exchange it for another.
@zipninja84993 жыл бұрын
Pressing the baffle back down in our Whirlpool worked! There is not much info out there (if any) on this fix, so thanks so much!
@sac_fijian6314 Жыл бұрын
CS pointed this video out...didnt fix my reservoir leak and it appears its the sensor thats defective and Primo doesnt carry parts. For $200, one year warranty is a throw away. It's a disposable unit after one year is up. I've wasted $400 on 2 units over the years. The good thing is I bought mine from Costco so will take this leaking unit and throw it back at them and replace it with another brand. I wouldn't buy this directly from Primo or anywhere as once one year warranty is up, ya are out by $200.
@primowaterco Жыл бұрын
Thank you for contacting us regarding your dispenser issues. We apologize for the problems you have experienced. Please contact us at social@primowater.com so we may provide further assistance.
@StrongManMattt Жыл бұрын
291,100 views 291,100 units that leak way to go Primo!
@primowaterco Жыл бұрын
Thank you for your feedback. If you are in need of assistance with your dispenser, please contact us at social@primowater.com
@juniorgonzalez3128 Жыл бұрын
@@primowatercou guys are trash mine doesnt work either
@adrianoluis72486 жыл бұрын
No body test this machine! The water keep running like is a bird bath or fish tank.. constantly flowing 15 gallons and 35 min later still going.. I bough a water dispenser not a Coy pond for my living-room. I love it how quick I graduate as electrician/ repair technician for Primo water dispenser.
@RYEDAYFRIDAY6 жыл бұрын
Adriano Luis mine just did the same thing
@RYEDAYFRIDAY6 жыл бұрын
I just took it apart and put back together and works fine now would really like to know what changed to make it work or is it just shitty factory workers that don't put shit together prop
@adrianoluis72486 жыл бұрын
I pull mine a part and back together and was no change at all. I wasn't that lucky even that I enjoy pulling electronic a part and back together. This one fail on me.
@southernjerseyman6 жыл бұрын
Adriano Luis hi need hot water tank
@glenhuggens83425 жыл бұрын
I have the same issue with mine. How did you fix the problem?
@danielc.37253 жыл бұрын
Mine's was dripping in cold water, Took a FLASH--LIGHT, AIMED right at the - DESPENSAR from the outside, where it was dripping from, & I saw a strand of HAIR sticking out, pulled out it, Guess what, NO more leaking, kind of gross, but it did the trick, Good luck 🤞, to your guys, hope this may help someone out there.... 👍
@JSWISTN5 жыл бұрын
Please do a video on how to clean a smart touch dispenser
@Elainestime2change2 жыл бұрын
She said "click here" for my issue but.... nothing happened
@bigt56992 жыл бұрын
Mine leaks but not all the time . Sometimes it may go 2 or 3 bottles without leaking it so random I thought maybe it was a defective bottle at first but it's definitely a problem with the dispenser. I won't buy another primo product again I should have kept my g.e. dispenser which was still working fine but I wanted a stainless steel model to match my kitchen
@Phantasmos3 жыл бұрын
My dispenser is leaking from the elbow hoses. I need to replace them. Yet, they are Not in your replacements parts. I tried your customer support... no help! There is No parts listed, so I do Not know what their correct names are... Can you help? The elbows are seen at 1:50 at top Left corner.
@trejolinfantasy3 жыл бұрын
I purchased a bottom loader water dispenser and just a month after purchase it start throwing water on the overflow valve customer service is useless , The troubleshooting they show here did not work and I could not return it to the store because they want the brand to provide the customer service so they don’t pay for it . when you buy a brand new product the last thing you expect is to be watching videos of how to fix it. after some research I notice way too many people have many issues with their brand new units needles to say I am not buying this brand ever again. Do your research before you buy or you might be stuck with a head ache. But in my case I absolutely do not recommend this brand
@Daimomaru2 ай бұрын
Mine was frozen, I had to remove all the ice, and now it's working. A power outage was the culprit.
@joeysfather27234 жыл бұрын
Mine is leaking from all 3 taps!!! I returned the first one to Walmart and got a second one and it's leaking also.
@BrendaAlbright-ko2dx10 ай бұрын
the video link for the spout leak didn't work so i took the top off as shown in the video. it appeared that one of the small plastic " spouts" inside was outside of the plastic guide. This may have been causing it to have the dispensing button in the permanent depressed mode. I popped the small spout inside the guide and it seems to have corrected the issue. Fingers crossed because i had about a gallon of water spewing from the spout when i first set it up.
@kimwyatt25679 ай бұрын
That's what happened with mine. My son just fixed it for me
@AlonzoDoggy6 ай бұрын
My dispenser started leaking a lot. Turns out the top cover popped off somehow, and the middle spout was dispensing hot water. Let the water in that reservoir cool down and closed the lid, then I heard a little whirring from the lid. There was also no water coming from the hot tab whatsoever.
@primowaterco6 ай бұрын
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@qb____4 жыл бұрын
This video was accurate in my case, I had to open the damn thing and to my surprise the reservoir was full to the brim, thankfully I only had to empty it for my water filter to start working as it should be once again. Appreciate it. 🍻
@lindamitchell-duncan90024 жыл бұрын
My water dispenser is spewing hot water from the cold spout. Not just leaking, spewing! Happened to catch it right before going on a trip, glad that I didn't come back to a swimming pool in my dining room. Thought I got it fixed, kept it unplugged for a couple weeks, worked fine for 3 weeks and now it's doing the same thing again. How to fix?
@justinsaucedo2962 Жыл бұрын
Mines was leaking from the bottom I took off the top and let it run and seen it overflowing but everything was good I just followed the video steps anyway re clipped the top two white parts and the problem went away not leaking no more
@natureblogs79254 жыл бұрын
hai, i have dispenser its working perfect..when i leave my room to work and ac is off..dispenser is working ..when the room heats up..automatically water is getting leak.water is all around the floor..i dnt no from where and how to fix the problem..plz guide..
@startrekkindelta8 ай бұрын
My brio is doing this. I hope this video helps.
@JosephNicolosiJr3 ай бұрын
I did all these steps last week. I then went out of town and the dispenser leaked again, damaging the carpet. Now I have a water stain in my office. Other manufacturers like Britta have better track records. Primo customer service was useless.
@primowaterco3 ай бұрын
Thank you for providing your feedback. We sincerely apologize to hear this issue occurred. Please contact us at social@primowater.com so we can provide further assistance.
@anthonyjazek44123 жыл бұрын
How do you take off the drip tray I don't wanna break it
@MrRobertsexyboy6 жыл бұрын
The spout leak link at 0:30 is not working. I need help with that issue.
@saylormoon25256 жыл бұрын
Roberto Elías Galván Noriega you use to watch the whole video, sadly.
@awesomestuff97154 жыл бұрын
go to 3:01
@lionjwd6 жыл бұрын
Why should a brand new straight out of the box, have any leaks?
@lionjwd4 жыл бұрын
@@DragoonRyRs I am not an idiot. Mine did.
@brandylopez90484 жыл бұрын
DragoonRyRs I just brought mine and it did this but I’m glad i found the problem
@susandever18614 жыл бұрын
Mine is
@LaurieCataldoAuthor2 жыл бұрын
Just bought mine with the keurig option and it leaks. They wont help me and are deleting my emails.
@financialprofessional4504 Жыл бұрын
We are all thinking the same way. The reservoir causes most of the leak issues. This happens during shipping and handling. Opening up the unit as shown in the video can fix the leak issue. However, the design of this unit and the assembly in China is the main problem. The fact that Primo doesn't have an upgraded model or a fix for all the leak issues is mind blowing. They are sure to loose market share and get a bad reputation. In fact, I have been informed by Primo that the HTrio has been discontinued. Any units sold are back stock. Primo has turned their back on the public and believes that they should just take the unit off the market after selling hundreds of thousands of them. There are laws in place that can rectify this. Anyone for a class action? Or maybe Primo would consider doing the right thing and informing the public about all the leak issues and fixes and make parts available. Only time will tell.
@ericksontabelisma26864 жыл бұрын
I bought one only last 4 year and start leaking from hot water.
@stevecoughlin92843 жыл бұрын
Brand new unit, Primo Free Standing unit. Slow leak from Cold and Cool water spout dispenser. After following these instructions per the video the leak has stopped. One comment, the revivor lid required a flat head screwdriver to remove the lid at the latch points. The tap levers were not seating correctly. By following the above video instructions corrected the problem.
@johnd87886 жыл бұрын
I AM TYPING IN CAPS SO MY COMMENT STANDS OUT FROM THE REST BECAUSE I HAVE THE REAL ANSWER AND WHAT TO DO! WHEN THE UNIT IS BEING SHIPPED FROM CHINA THE TOP PIECE TO THE COLD RESERVOIR (WHAT THE COLD WATER IS CONTAINED IN)COMES LOOSE AS WELL AS THE FLOATS BEING MISALIGNED AT THAT POINT THEREFORE ALLOWING WATER TO CONTINUOUSLY OVERFLOW. ALL YOU NEED TO DO IS WHAT THE VIDEO SAYS AND JUST MAKE SURE THE TOP IS ON REALLY GOOD. YOU DONT NEED TO DUCK TAPE ANYTHING LIKE THE OTHER COMMENT SUGGESTED.
@sayedhusainkadhem83838 жыл бұрын
is it possible to use this bottom loading dispenser directly as bottleless cooler i.e connecting tap hose directly to pump bypassing prop? or maybe bypassing pump?
@Babs424 жыл бұрын
I switched the water bottle once and then it sucked up a bunch of a water and started dumping out the overflow hole. Now it seems to be fine. Should I take it apart and look at it?
@manuelguedes4364 жыл бұрын
Purchase a bottom load unit model 601142 about a year ago has been working fine until i didn't get any water out of the spout removed the cover from the unit, also removed the cover from the water reservoir and for my surprise the water was frozen tried to find the cooling thermostat and i can't find it, any suggestions?
@ameliagomez49814 жыл бұрын
manuel guedes I am having the same problem
@bdnhung3 жыл бұрын
I'm having the same problem, the water was frozen. Did you guys resolved it?
@jerrybassoquiny60502 жыл бұрын
MAKES A LOUD H7MMING NOISE. STARTS OUT LOW THEN LOUDER AND LOUDER...
@brittmarie1342 Жыл бұрын
I’m confused I can’t select where it says push here.
@primowaterco Жыл бұрын
Please head to 3:01 in the video to see the steps you are looking for!
@raynaldpoulin79652 жыл бұрын
Mon refroidisseur eau primo chargement par le bas pompe fonctionne sans arrêt réservoir déborde comment réparé ce trouble?
@mulafl2 жыл бұрын
For anybody who still has this problem I found mine was coming from the button leading to where the water comes out was disconnected realigned it and boom fixed no more leaking
@primowaterco2 жыл бұрын
Hi! We are so happy to hear you were able to resolve the issue and are enjoying your dispenser.
@rikibonds10312 жыл бұрын
I have this issue but I need a video or something to show me how to fix it. I had water all.over my floor when putting a new bottle in..
@rayraysmama12 жыл бұрын
We can’t click on the screen but this video didn’t help me because it’s leaking from the cold side spout
@Allmightyglock2 жыл бұрын
My shit is leaking from the bottom not from the part where the water comes out this not enough information
@lifeisbeautiful90523 жыл бұрын
Thank you that worked.
@Yvng_jhit2 жыл бұрын
Why does water go through the baffel
@gena15864 жыл бұрын
Been using this product for over 5 years. Now just having drip hot water. Trying to fix it. 👌👍🙂
@briangarcia51544 жыл бұрын
Any Luck @gena, i have the same issue
@bethm3988 Жыл бұрын
Same here. Any luck fixing? I called customer Service and they said I need to clean it. I mean, really?!? I did self sanitizing last week and now have a leak so…..
@cowerdnerddespacito9518 Жыл бұрын
How do you remove the lid on models that have the coffee holders on the top?
@primowaterco Жыл бұрын
Thank you for contacting us. Please reach out at social@primowater.com for further assistance with this issue.
@Tifford14 күн бұрын
Mine just dumped 5 gallons of water on my floor. I discovered this between my two 16 hour work shifts. Im not happy
@primowaterco3 күн бұрын
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@mandywright87146 ай бұрын
Mines a hamilton beach but the exact same unit. It freezes the cold water resevoir within 18 hours. Solid. Things a piece of crap, no thermostat to turn the temp up a bit, no parts. Wtf
@primowaterco6 ай бұрын
Hi - Thank you for your feedback! If you're interested in purchasing a Primo dispenser, please feel free to visit us at shop.water.com.
@geo86able Жыл бұрын
Well, it's me again, it worked for about about a day. So I will have to contact the customer support folks.
@primowaterco Жыл бұрын
Please contact us at social@primowater.com so we may provide additional assistance.
@richardperry12385 жыл бұрын
2 months, 15 gallons later, well about 13 gallons later, leak from the pump mechanism on the last 2 gallons this afternoon all over my kitchen floor. this is going back to lowes, hope they'll take it back anyway, and I will stay away from this brand. convenient my butt by being bottom loading HAHAHAHA. NOT. JUNK...
@adaanyora29264 жыл бұрын
Same issue
@livinglifemyway7349 Жыл бұрын
My float switch is faulty what is the part number? thanks
@primowaterco Жыл бұрын
Hi Living life my way - We are sorry to hear you are experiencing issues with your Primo dispenser. To better assist you, can you please message us your contact information to the following email: social@primowater.com? We look forward to hearing from you!
@BruceT-rg8bp8 ай бұрын
Never buy Primo brand again! I can not find any replacement valve which started dripping after 1 year and they absolutely do not care to build for their products. and Yes I have already tried to clean it with vinegar!
@primowaterco8 ай бұрын
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@BruceT-rg8bp8 ай бұрын
@primowaterco I called your warranty customer service and guess what? They said they are under stuff and asked me to leave my name and email so they can call me back when they are available. This is nuts. This brand sucks and no parts to replace. You guys want us to pay another $200 whenever there is something wrong after a year. I can replace the valve, but there is NO PART to do it!
@meggl59482 жыл бұрын
Currently having leakes ans the hot water stopped working about 5 months after buying one.
@primowaterco2 жыл бұрын
Hello megg, thank you for contacting us. Could you please send us an email to social@primowater.com so we can provide assistance with your issue? We look forward to hearing from you. - Michael P.
@soytitv41144 жыл бұрын
My primo stand water dispenser is leaking at the bottom, Water bottle continues loosen water. I unplug power supply and stop leaking. any solution for this problem..thanks
@mojolito214 жыл бұрын
um your name change it quiqeeeeee
@soytitv41144 жыл бұрын
@@mojolito21 your ass
@knightrdrx7 ай бұрын
Top doesn't come off Like that
@primowaterco7 ай бұрын
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@coreyjackson2799 Жыл бұрын
How do you "click here" my leak is coming from the spout.
@primowaterco Жыл бұрын
Hi there. The portion of the video regarding the spouts begins at 3:01 in the video. Our apologies for the issues for the click through link.
@bettybrown72508 ай бұрын
I did the instructions on email. Didn’t work.
@primowaterco8 ай бұрын
Hi - Thank you for your feedback and we are sorry that this didn't help resolve the issue. Should you require any additional assistance, please do not hesitate to email us at social@primowater.com. Thanks!
@bernietacorda42983 жыл бұрын
Thank you for sharing 😊
@lukepence1028Ай бұрын
Mine blew a hole out of the hot water Reservoir resulting in injury to myself definitely going to hear from my lawyer. DO NOT BY THIS PRODUCT VERY UNSAFE!!!!!!!
@primowatercoАй бұрын
Thank you for providing your feedback. We sincerely apologize for the problem you have experienced. Please contact us at social@primowater.com so we may provide further assistance.
@MoneyShot7022 жыл бұрын
Buy at Sam's club or Costco and keep your reciept. Get a new one for free if you ever have an issue that can't be fixed. Problem solved
@jonathanhernandez5374 ай бұрын
You guys are fucking awesome for this.
@pavelcervera30567 жыл бұрын
No me calienta el agua
@erikavazquez13264 жыл бұрын
Ni tu vieja ya te calienta wey
@rvfjone3 жыл бұрын
hechale hielos lol, estas mugres no sirven, la mia tira agua por abajo?! ... 😀 🔥
@jazmincarillo32372 жыл бұрын
This brand is garbage. I can’t even find a video or a manual on the model that I have. I’ve tried calling customer care and no answer 🤷🏽♀️
@ArchiandPacker4 ай бұрын
No Its Not
@bernietacorda42983 жыл бұрын
😊
@mightymouse04868 ай бұрын
How do you empty resavore 601323
@primowaterco8 ай бұрын
Hi - Great question! There is a plug inside the reservoir that will allow the water to drain once removed. Hope this helps!
@mightymouse04868 ай бұрын
@@primowaterco do you know where exactly
@bruinspiration21754 жыл бұрын
My filter after i follow the instructions still leakage from the bottom of the dispenser (from the cooler ward) what should i do???
@fernandocoronado44284 жыл бұрын
Looks like we are talking to the wall, no response.😂
@kevinsexton51494 жыл бұрын
These machines are garbage
@raynibbs46793 жыл бұрын
Thank you, that makes a lot of sense.
@swahilifunnybrothers15014 жыл бұрын
Iko poa
@benm4935 Жыл бұрын
This did NOT help.
@primowaterco Жыл бұрын
Thank you for contacting us. We apologize that the troubleshooting did not resolve the issue. Please contact us at social@primowater.com so we may provide further assistance.
@bethm3988 Жыл бұрын
@@primowaterco is there a video for the self sanitizing models that have spout leaks? The levers don’t look the same. Mine leaked from the hot water tap all night last night and we woke up to a huge mess on wood floors. Your customer service agent was less than helpful when I called. All she told me is that it’s out of warranty and that I should clean it. Very frustrated with the lack of help. She and I both know that’s not the issue. I did self sanitizing last week and then this started