Process a Customer Overpayment in Quickbooks

[@MaricelN-y1t]

So timely!!! Thanks a lot for this.

[@mandykong4345]

Thank so much, I just repaid credit note amount by etransfer to customer.

[@dominiquecarlson5108]

Unfortunately I applied the overpayment to an expense account. Now that I'm reconciling the bank account, I am stuck with an expense that causes the bank account to not balance. This overpayment was part of a group of invoices paid by one customer. How do I go back to fix this without deleting the entire group of invoices and starting over? This is payment from 2023 and we're just now reconciling our accounts. 😵‍💫