Rattle sound fixed! Worst customer ever

When my Wife first told me her Audi SQ5 had a rattle in the front suspension I admittingly had a hard time locating the source of the rattle. Some of the front suspension was due for an update anyway so after replacing the front struts, strut mounts, front upper control arms, front thrust bushings, engine mounts... That annoying rattle was still there! It drove me crazy trying to locate this rattle. I hope this helps anyone who might be running into the same problem. Thanks for watching!
**Check out Jamie's Store!: ourwearhouse.com/collections/...
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Brake Rotor Part Number: 4H0-615-301-AN (left and right are the same part number)
I found factory Audi brake rotors for about the same price as Zimmerman at shopdap.com
www.shopdap.com/4h0-615-301-a...
Application:
- 2011 - 2018 Audi A8 Quattro
- 2013 - 2018 Audi S8
- 2014 - 2017 Audi SQ5
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Jamie is the Owner of Elite Motor Works in Sarasota Florida, Check out his social media in the links below:
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Check out Jamie’s Shop Elite Motor Works
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-- Elite Motor Works Instagram: / elitemotorworksfl
-- Elite Motor Works Facebook: / benzandbmwrepair
-- Elite Motor Works KZbin Channel: / benzandbmwrepair

[@JamiesGarage1]

Thank you to Paul at ShopDap.com, he let me know these brake rotors have been updated a few times from Audi. Possibly because of this very issue. Check out factory brake discs here: www.shopdap.com/4h0-615-301-an-vw-audi.html

[@Deutscheautoparts]

❤️

[@prebird]

Hey Jamie! Have you ever heard of this? On my 06 bmw 325i, the stock pro radio, when I’m listening to music in aux or radio, it randomly changes to CD player. I can’t figure it out. I can change it back or leave it for a moment and it will switch back. And along with that, when I unlock my car, the cd player is doing something, I can hear the noise likes it’s switching disc or something, and the car isn’t even turned over or in accessory mode. Wtf? Lol only solution I can think is just replace the head unit oem or aftermarket. Any suggestions ?

[@djcjohns1133]

Hi Jamie, excellent video as it has solved my issue with my SQ5. I have exactly the same issue as yours and it also drove my insane trying to find it. Just concerned that if using the same product again by Zimmermann whom make them for Audi I believe will you be replacing them again if the same problem arises? Mine have only been on the car for under a year and they failed! Not to sure if I will go back to the similar product here in Australia, do you know if the issue has been resolved with this rotor ?

[@JamiesGarage1]

@@djcjohns1133 The brake rotors that made noise where factory Audi brake rotors. The fix in this video was Zimmerman rotors. As of today, that noise hasn’t come back. Hope this helps 🤘

[@djcjohns1133]

@@JamiesGarage1 Hi Jamie thanks for that info just as a matter of interest how long have the Zimmermann rotors been back on the car.

[@davidraynor6386]

Just needs a louder radio to get rid of the interior creaking sound. Nice job being relentless finding the brake noise!

[@JamiesGarage1]

That’s what I said! 😂

[@carmudgeon7478]

Of course, when mechanics are in a hurry to fix our loved ones cars, we get out the parts cannon! "It probably needs one anyway". Nice find, much safer car now.

[@LynxStarAuto]

Noise is the hardest diagnosis tho.

[@theginjaninja9768]

did you miss the part where he replaced the entire front end first? lol

[@carmudgeon7478]

@@theginjaninja9768 that's the parts cannon.

[@StraubelFilms]

What a serious kick in the pants. By far one of the most frustrating things to deal with as a flat rate tech. Love your videos and how you shoot them to show the process/explain stuff. Im an A level Chrysler tech with over 10 years experience. We recently started having to send videos to customers and from the start I’ve spent the time to really show and explain what’s wrong with their vehicle. Customers leave good reviews mentioning my name, I’ve had customers come personally thank me, management has nothing but the best things to say about me, even the owner has recognized me. So thank you for inspiring my video production at work. It’s made selling work for customer safety and upsells so much easier.

[@JamiesGarage1]

Video inspections are the future. Sounds like you really embraced it. Good job 👊

[@joeishere500]

And that's why people start their owns shops.... IM IN BRO

[@tim42310]

I really like you taking us along and explain your problem solving tips and tricks.

[@GooseWurkz]

This reminds me of a nightmare sound issue I had on a customer car when I worked at Subaru. High-pitched whine sound between 40-60mph, thought it was sus, wheels, bearing, etc. Turned out one of the brake lines had gotten bent up just enough to barley rub on the frame and cause that sound, took 3 days just to figure it out.

[@randomdudeontheinternet9926]

You fixed something and your wife was grateful?! You lucky bastard!

[@jeffreyhinman1397]

It is a two piece just like the e60 rear. They’re riveted. Fascinating story behind that but it does reduce rotation weight obviously.

[@flatlandougger]

Love the surprise towards the end

[@JamiesGarage1]

Me too ;)

[@raftonpounder6696]

It’s so satisfying when you finally diagnose a problem like that!

[@gblikesnikes]

Never in my 20+ years of owning several 100 cars have I ever seen this issue before. I would have had the whole suspension redone, there no human on this planet that would have found that problem.

[@shwilly9186]

Creaking noise is a sunroof frame, there is a bulletin to help the noise a bit but if that doesn’t work, needs an entire frame, good luck! Great video as usual

[@dave1096]

My sunroof makes my brain hurt

[@pantherblack71]

@@dave1096 Mines make that same damn creaking noise. Had it removed and checked out and still creaking. HELP PLEASE?

[@BrightonsPriest]

That’s the strangest rotor shake, I have ever seen. I appreciate the info.

[@T-Ray-AllDay]

Great content brother!!! You’re doing things right! Family man, business man, and funny man. Good stuff

[@Jb-qf8nx]

have to comment, you’re the man, love your videos, i can truly sympathize, after many years of being in a european shop, by necessity, one had to become a “master” of rattles, nice work

[@tarawenh1]

Great diagnostics!

[@justinriedel5785]

You saved me chasing my ass... Heard it, googled it, you popped up and solved my issue. I checked everything prior. Thanks for posting!!

[@117775EM]

That's awesome Jamie. Long time Audi owner long before they became mainstream. My first Audi was an Audi Fox, then a 1984 GT Conpe just to take a trip in time. I like your curious mind and approach to gremlin solving. Keep up the great reviews.

[@brandonhotchkiss9189]

Thank you for sharing. What a great catch. You saved many people a lot of head scratching and frustration. 😊

[@seandwyer6381]

You are a life saver!! I have been chasing this rattle for at least 6 months!! Had done everything under the sun!! I have been saved, lol. I have a 2015 Audi A8

[@cliffk1065]

Keep giving the videos. Advice is very helpful. Can see your channel being a success

[@alexplacinta3125]

Hei ... thanks allot ! I do have the same noise and I already changed lower bushes. I was planning to change the entire suspension because that sound gets me crazy. Thanks allot, man !!!

[@mathewross9130]

Thank you, we had the same problem with a customer's car. I did all the same things you did prior to seeing your great video, Good job!

[@user-kt4tc1hx6u]

Just dealt with this issue the last couple of days and narrowed it to the passenger front rotor. I found your video after the fact but nice to see that we're not the only ones dealing with this! I actually made some wooden wedges to take the slack out of the disc/hat and verified the noise was gone before replacing the rotors on the customer's S8.

[@diamondrmp]

I think this is a video many people should watch. They don't realize the seek and find that you guys have to do when trying to find an issue a customer is complaining about. Customers think that because you are a technician you should just know what it is. They don't realize your frustration when you can't find the easy quick answer. It's not like a radiator hose that is leaking which is apparent. Great work.

[@ArtistryAuto]

brother, i love you stuff i love the way you work, i aspire to have similar size shop one day! keep doing your thing.

[@zatchidz]

You are exceptionally professional and a decent man on top of that.

[@davideade542]

YES!!! I have! Thank you soooo much! Now I know that stupid rattle. going to show my mechanic this right away! Thanks. This was perfect. I thought it was coming from the strut towers too! I'm so glad I didn't drop the coin for the repair! Awesome!

[@jtmoney091]

That would have driven me crazy. Glad you found the problem.

[@colinmiddleton6059]

Awesome, thanx for sharing!

[@samdefoe1043]

Had similar with aftermarket brake pads on audi / vw group cars .. took ages to figure out the first time .. great job 👍🏻

[@tihspidtherekciltilc5469]

A few decades ago a brake rotor on my dad's Jeep XJ sheared so smoothly where the pressed hat was welded to the cast chinesium that no sounds could be heard when applying the brakes. I've never used those type rotors again as I've heard of more examples of rotors shearing the welds.

[@AtypicalDriver]

My wife had a rattle on her Q5 was driving me nuts, finally tracked it down to the sunroof. Fully opened and closed the sunroof and noise has been gone for a week now!

[@billmurryify]

Fixed this a hundred times, it’s a rattle you get to know with more experience. Good job getting the less known problems!

[@edwardmetselaar2042]

Never had this! Thanks for sharing!

[@igappleg3]

So cool you found the problem I have an annoying creaking sound when I turn left on an intersection. BMW dealership can’t pinpoint my X5 35d 2014 problem, suspension struts been replaced and front brakes.

[@clintprice2123]

That is an impressive find!

[@vulcrized]

The ending is so sweet !

[@davef2415]

Dude….calling in from Australia here. I have a 2015 q7 (4M). I bought the car a year and a half ago and have had this bloody annoying rattle in the front left “suspension” since the day I got it. I changed everything under the sun to try and find it. Changed shockers, upper control arms, bushes etc….just like you. Removed the sway bar…..and even clamped the brake line and drove around without the caliper on to try and find it. I’ve gone as far as mounting a GoPro under the car to see if I could see anything moving. No joy there either. Audi themselves had the car for nearly two weeks trying to find the rattle and ended up telling me it must be structural damage due to a previous accident. I’ve searched youtube and google HUNDREDS, of times trying to find an answer to the most annoying rattle in the history of mankind……..and your video never popper up. Then, for some reason this morning it popped up as a suggested video…..and I have to tell you mate, today you changed my world.! No more embarrassing rattle, no more annoying speedhump noises. No more curious wondering as I drive along. And yes….as much as im ecstatic to have found the problem, im super Embarrassed that I didn’t find it sooner. The fact that it went away when I put my foot on the brake should have been a dead giveaway…..but I just for some reason never suspected the rotor. After all, when the wheel is on its bolted in hard right??….wrong!!! As soon as I finish this comment, I’m Off to the shop for a new rotor. Thanks so much man. So thankful.

[@ianhotson6057]

Good video, trying to track down a rattle can be a pain, had a rattle in my motorcycle that I couldn't find tried everything, finally one night I looked at the chain guard, found a crack that you couldn't see where bolted onto the bracket LOL

[@tomthackston1442]

Never in all my put togethers have I see such crazy stuff!

[@gapcityracing6086]

That’s wild woulda never thought

[@jonwillso9640]

Nice work 👍

[@hasanimam3102]

Mocking chrisfix with the "before after" thing 😂😂

[@themetalfusionologist]

Bro I been chasing a rattle for a year and I pray you just found it!!!!

[@dennismolina2339]

great editing!

[@ItsAlive111]

Never seen this two part type of rotor. I was shocked to hear the rotor rattle when the tire was still on the hub!

[@marcuseatmon1273]

Currently hearing a rattling sound in my Audi Q7 when driving thought it would be because of ball joints going bad but I’m going to check the rotors now.

[@notkevinfinnerty4959]

That creaking noise your wife mentioned at the end of the video is most likely the sunroof frame. Have replaced about a million of em'. OK maybe not a million but alot of em. 😁

[@Daniel-it1dp]

Reminds me of the shaking front-end and steering wheel of my wife’s Murano. For 12 years since almost new her steering wheel would shake when driving between 55-70mph, which covers like 90% of our commute. We spent thousands of dollars on rotations, balancing, alignments, new wheels, new tires, new struts, and much more including all the payments in dead-end diagnostics fees and after 12 years we finally replaced the car because it needed a new catalytic converter that even after market was worth more than the car and the last straw.

[@leosheppard8517]

lol 0:14 I also find my partner annoying…. You are not alone. Great to know you’ve fixed it! Next time, advise turn up sound system volume??

[@htownblue11]

Nice diagnosis. Tricky hidden rattle. Wow.

[@theylive8256]

Your wife should be a mechanic too lol. Good hearing ability is the first criterium in this job.

[@djcjohns1133]

Hi Jamie, love the video! I was in contact with you around 6 months ago with the same problem here in Australia. Well we put on new set of Zimmerman rotors on and guess what, we are experiencing the same issue again. Quite a grey area with the sellers of this brand of rotor saying they have never seen this issue ever? Well I have experienced it twice now hopefully we can get a warranty claim because to me it is not normal for a rotor the become loose on the hat. I think we will be going after another brand !

[@elviogonzalez4969]

Have you tried another brand yet? Im just about to advise my customer with the fix

[@jwrIII]

such a simple bit but "my worst customer" still made me lol

[@erhanakt]

Best wishes you, your wife and daughter :) Family deserves always THE BEaST :)

[@1320Jason]

Good info

[@anthonysarcona1673]

When I worked for Audi rattle concerns like this were constant. Actually had a rotor do the same thing on a few occasions.

[@Asdeer101]

Family... The "best" customer that always comes back -_-

[@nicelittlebus]

Great video. Does your SQ5’s moon roof also rattle? Ours is horrific. 2014 TDI.

[@CharithHewawasam]

I had a same type of noice and I tried the same way you did... (I'm happy 'cz I'm not a professional mechanic) Finally one person found the reason.. it was caliper pins...

[@RedWhirlWind]

good to know even the best of mechanics have to deal with minor annoyances with their cars lol

[@startingtech3900]

Jamie is the man. What a nice house and new shop you worked so hard to get there brother. Congrats

[@JamiesGarage1]

Thanks 👍

[@nickyborrisino]

Those brake rotors are designed so that with heavy braking generating alot of heat, the outer rotor material can expand and contract evenly on those pins reducing chance of distortion/waves.

[@danielmoreno4117]

Wholesome content

[@masmotorsports]

Yup lexus this issue on all its 2 piece rotors, they made a special part for these special customers. 1 piece rotor conversion.

[@paul6point7]

Ran in to the phantom noise situation recently. Heard a squeak every time the car jostled. Turns out some kind of filler foam in the b-pillar was rubbing.

[@JamiesGarage1]

😯

[@quickflips2314]

hi jamie. thanks for this video. i have this noise on my 2012 toyota RAV4. its driving me insane and i cant tell where it was coming from i had changed the brake discs last month and ever since it has started makeing that noise. im going to have to go back to the shop but i doubt they will do anything.

[@axelcottocotto5626]

"Hoever, Did you hear that" 🤣🤣🤣

[@Weissenschenkel]

If that serves as a consolation comment, I would NEVER suspect that the rotor was the culprit. I'd go for sway bar bushings, brake pads/callipers and then struts.

[@filipek777]

Good job Nice Audi

[@Nicetrybrobro]

My wife rattles a lot too but I still haven’t found the right part to fix it…

[@wince_moeron]

I had the same issue and was able to diagnose the problem..... unfortunately there is no fix for having screws loose in the head

[@avrel820]

Yes definitely had a similar problem with rattling brakes on my Mercedes C220 CDI w203. Mechanic checked the brakes they are fine in good shape yet i have a rattling noise either from rotors or calipers. I can't be bothered to do anything about it.. As shortly I'm having new front rotors and new brake pads + calipers restored

[@eugenet6632]

I had rattling noise also replaced bunch of parts, until found the actual issue. One of the dozens bolts in multilink suspension just was loose

[@JamiesGarage1]

I actually solved many suspension noises due to loose bolts. It’s always the first thing I check now

[@LynxStarAuto]

Oh yeah dude. There is a TSB on this. The floating brake rotors. A lot of newer German cars are bringing them. Audi/Porsche it's a top complaint. Sadly, I've seen them rattle right out of the box. The parts department just has them stacked on shelves, which causes unnecessary strain, and can loosen the pins or rivets. Whatever you want to call them.

[@fransb8543]

At our house, it's me who gets annoyed at tiny rattles or malfunctions in my wife's car, things she's never even registered or considers normal car noises. Noises which I then isolate and fix. And then proceed to badger my wife whether she has noticed the absence of the annoying thing I fixed for her. At which point she, almost imperceptibly, rolls her eyes and says 'oh yes honey, it's so much better, thank you. What would I do without my handyman hubby'.

[@JamiesGarage1]

sounds about right LOL

[@ManchaTwoFr]

When you changed the rotor, did you also change the brake pads? (Inexperienced mechanic, just trynna retain information)

[@jtmoney091]

I have a question. For 6 months I have been dealing with these check engine light codes. P0420 p0430 catalyst system below threshold bank 1 and 2 P0455 large evap leak detected P0457 evap leak fuel cap loose Cylinder 3 misfire detected My car battery recently went bad about 10 days ago. I Replaced the battery and the check engine light went away and hasn't come back on in 10 days. It's hard to believe replacing my car battery fixed my check engine light codes?

[@unkownguy962]

man, that noise from panorama roof..its very common problem from this kind of roof!

[@kevinellsworth6335]

Jamie... like your channel.....good editing, lighting, host.... I would like to see you take on a bigger project that you could break up in multiple episode say a 1986 M6... one that needs a full restore or some other classic bmw just a suggestion I notice on Harry's Garage his biggest amount of views are on his restoration projects.... good luck

[@JamiesGarage1]

Thank you! I’ll be working on some restoration projects in the future for sure 👊

[@Big_M_T]

I have had a unsolvable mystery noise much like this on my B6 Passat. I was so stoked to check and see if this was the problem but, alas, it was not. Anyone have any suggestions?

[@Tyradius]

My front driver side rotor is missing the o ring that goes around the hub to help hold it and still doesn't rattle like that.

[@pnmanktelow]

Really really common on audi, and yes s8/a8 do it too, I’ve been at audi for a decade and heard it many times!

[@Dance4lifeBR]

noises drives us crazy lolol.. (when you work at dealership you deal with noises everyday, I used to hate that) these vw and audi got lots of noise.

[@dave1096]

I've used Zimmerman and ATE for all my q5 changes

[@hayabusabg85]

Does it still rattle when you heat up the rotors cus they expands

[@elhadjboubacarbalde6433]

Sure she is you 1st n best customer 🤞✌🥰

[@noobiedooby26]

I have a weird rattle, when at a stop, sounds like a little metalic rattle. On park or when riding it never makes a sound. Pull great etc. No codes anything. Jetta 2012 2.5. What could it be?

[@cs_yt]

I never saw this issue, and I lost count how many brakes I've done over decades. My guess these pins are press fit and they did not go all the way in. Maybe on a Friday end of shift at the factory. 😅 Now one more check to do, thankfully this set up is not the norm. I also take care of my wife's car, so I make sure all is in perfect condition. We both know why.😉

[@keithmcelfresh3460]

Jamie - Great video! I have a 2016 A8L (3.0T w/64k miles) I have an indiscriminate chirping noise coming from the left rear shock as I go over different kinds of road grades. It's not as crazy as your brake rotor rattle, but it sounds like I have a bird trapped in there. Any ideas?

[@maxmoors]

for me, I had that noise in my car and it was the stabilizer bushings

[@paulhutchins6019]

Had a customer bring back a new van under warranty with a perculiar noise from inside at all times, even when standing outside the van you could here it! We got it in the shop and found a battery powered "Adult Toy" wedged behind the wheel arch. We left it on the dash when he came to collect his vehicle and explained what we had found. He never ever came back to our garage again ☺️

[@JamiesGarage1]

HAHAHA

[@Mohy.ly87]

I ❤ the backseat angel 😇, that was super tricky, last thing on the planet earth I would think about it.

[@zed1195]

I just got done watching a documentary on how audi quality has been continuously degrading each year since 2008, but I like the fact that she has misophonia. The Audi dealership should have definitely replaced that for free until they got it right. Audi needs to know about this crap!

[@macthemec]

I have a similar issue on my FZR400 motorcycle, when on the brakes and going over a bump it clunks hard, its just the rivets for the floating rotors, its not like your issue though where it happens all the time

[@jacobpina5789]

I had the same problem for me replace about the whole front suspension turn out it was the steering shaft was worn it only rattle/clunk on bumps

[@pteamg]

Sun roof rattles are the worst in sq5 Audis, I have had 3 and all rattle

[@ABetterMeee]

Thank you for this interesting video! I'm getting married soon so I definitely need this for the poor car 😅

[@joeishere500]

FULL FLOATING BRO.. ...

[@Mellodone]

That's exactly what I'm dealing with but with a cobalt rear rotor