RAZ Memory Cell Phone Review

[@aussie8114]

Appears to be a good one. User interface seems good. However the hardware side is not suitable for many. Phone needs to be highly drop resistant, rubberised for grip, and the charging doc needs to be better designed for the less dextrous user. Placing it in like that is not ideal, better if it’s self guided into position as you place it in. Basically needs side guides and higher front guide on the doc.

[@annettesimmons3816]

the first picture of this phone is not true.... i added one contact.. tried to add more.... the emergency 911 option was great but my mom kept touching it and calling for help.... the emergency 911 button was as big as her one contact name and i couldn't move it or make it smaller... called the company for help and they told me it had to be there for legal reasons.... (great idea really) so much so the EMT's knew her name as they kept having to show up at her house.... if your dementia user is too far gone, do not purchase.... they will not figure it out... plus the touch screen is a complete mystery to people in their 70's plus.... good luck to all.

[@E9oK9kMaV]

yea, i agree. this phone is mostly just for seniors who can still function, but just have a hard time with tech devices. the hold to call feature on a touch screen is really too much for people with cognitive issues.

[@ghd1959]

Can you remove the emergency 911 banner off the screen as this might become a problem if Mom can't see super great.

[@Theseniorlist]

Yes, through the portal you can toggle on/off the 911 button.

[@LoreleiMission]

Design-wise the one thing I'd change is how it charges. Dementia seniors won't remember that dock, they might not remember the charge cord. There needs to be an option where the celphone is locked to a long spiral cord that charges in for power. So the senior can't disconnect the power supply, and will think the spiral cord looks "phone normal".

[@paulaswaim8434]

That's a great suggestion - you should mention it to the manufacturer. Hopefully they will offer that option.

[@rocketman1090]

The volume of calls not loud enough for many elderly. How to turn up call volume. I have the caregiver portal all the way to 100% and call volume tough to hear for someone with hearing loss.

[@dweezletoe]

My mom will want this in her pocket. I'm worried about size and accidental calling.

[@Theseniorlist]

The size is admittedly on the larger side; however, I will say that accidental calling wasn't an issue in my tests.

[@biosmoney]

Raz Mobility app fails repeatedly on phone from Alzstore. Requires app updates and phone updates that are out of sync. If your loved one isn't an IT professional, do not purchase this misadvertised product.The Alzstore reply to this is unacceptable. "Donate it". ??? what?. I'd like my $400 back. They refuse. 30days is past. This is not a solution for folks with Alzheimer's disease. Do you really think my parents can work with a person over the phone to update/uprade every couple weeks. If they could do that, I wouldn't have purchased this phone. Very misleading as a solution that is still in it's infant stages. This phone app idea is a great concept, but it's not there yet. Very disappointed with the Alzheimer's Store

[@WellnessSocietyUSA]

The person's family must make changes/updates to the phone. It is not expected the person with dementia would do those things! I don't work for this company, but I am buying one of their phones for my dad. When it arrives I will program everything for him and he will simply use it. That is the intention of the phone.

[@aussie8114]

That is the intention, however if the app based user interface is not stable then it may not provide the required use. If that’s the case and the company don’t stand by their product then be prepared to be out of pocket with your money. I hope it works for you.

[@ttown55]

Will the phone automatically hang up after a certain amount of time? My dad would forget to having up.

[@beverlymayfield4401]

Can you have more than one secondary user ?

[@alises.5986]

Ryan? Great question. I wondered that also.

[@jackielawson8491]

Do you sell these in England

[@AudnyAnke]

Is it possible to buy and use this special mobile phone in Europe?

[@lindawitt4661]

I am considering this for an adult child with Down Syndrome as she has OCD habits that cause her to mess around in settings that cause us continuous headaches. Please mention the value to those with Intellectual and Development Disabilities as well.

[@lisamarie526]

Thank you Ryan for this complete review. It definitely helped in my decision process for purchasing a "phone for Mom".

[@Theseniorlist]

Any time! Gad to help!

[@lisamarie526]

One question.. if Mom only has 3 contacts would the home screen change??

[@Theseniorlist]

@@lisamarie526 The home screen would just show 3 contacts. This size of the contact thumbnails would remain the same.

[@lisamarie526]

Thank you Ryan!!😊

[@situationalawarenessnorthw212]

Can you use it just on wifi?

[@Theseniorlist]

No, you need to purchase a cellular plan from a network like Mint or T-Mobile for it to work.

[@ttown55]

Can I disable the 911 button?

[@Theseniorlist]

Yes you can

[@andreamoore6477]

it does not have blue tooth either. charging can be an issue if person has arthritis very bad.

[@donovanw.2943]

Thanks for the helpful info!

[@thoppy9508]

Is there bluetooth on this for a car?

[@Theseniorlist]

No, there is not.

[@naveenkumar-xn9ru]

Wil it work in India, need this phone badly for my grandma who is old

[@amae54]

Bought this for someone. I can not get this phone to charge.

[@Theseniorlist]

Are you using the USB-C port or the touch charging dock? Either way, I'd recommend contacting RAZ directly. This shouldn't be an issue. -Ryan M

[@MarcCardwell]

My dad has trouble plugging in the charging cable and his phone doesn't do wireless charging.I'd 100% buy that kind of charger for him.

[@caliadvocacyfor1735]

Great presenter!

[@WellnessSocietyUSA]

Thanks for the video!

[@jblizard7035]

The 911 right at the top is a no go. If they got rid of that and just used 6 buttons instead of a touch screen it would be an excellent phone.

[@Theseniorlist]

Regarding the 911 button, you can disable it through the caregiver portal.

[@E9oK9kMaV]

on raz's website they offer a service were they will screen the 911 calls before sending them through to make sure it's an emergency and not an accidental call. they will only screen 20 911 calls a month though, so after 20 they just allow them to go through. seems like a pointless service as someone could easily blow through that in one day.

[@arbiehill68]

Yeah right. My dad would be pressing the emergency 911 button when he had to use the bathroom. No go, too accessible. He would also forget to hang up. Sigh....

[@lindawitt4661]

Apparently that button can now be toggled on or off screen by the caregiver

[@bko2613]

Can I send a text message to my dad?

[@Theseniorlist]

This phone does not support text messaging. However, through the caregiver portal, you could send a reminder directly to the memory phone. This will function almost like a one-way text message.

[@dianneadams3358]

setting this phone up has been a TERRIBLE MYSTERY and is NOT set up friendly!!!!

[@dianneadams3358]

And while I paid FULL price I definitely did NOT receive a nice dock to recharge the phone.

[@mejohn104]

I would not recommend this company. Customer service is horrible

[@keithe3440]

𝖕𝖗𝖔𝖒𝖔𝖘𝖒 🙈

[@StacieBland]

Do not buy this product. Does not work as advertised. poor product

[@situationalawarenessnorthw212]

Why

[@KathleenGoggin]

how does it not work as advertised?

[@forpuplove1]

Considering purchase, why bad review?

[@russellstewart5414]

I think we’re missing the point of such a phone. It’s basically a landline, call in and out and nothing more. The advantage of having a picture of your son or daughter is the ability to call them quickly without confusion or answer quickly when they call. Bluetooth and camera and apps all lead to confusion for some elderly people. This is the option I’m looking for to get my 96 yr old mother in law a phone. She just calls and nothing else.

[@bko2613]

​@russellstewart5414 but what about when they are out and about? I'm considering this bc I'm flying my father to my brother's house soon. I want to be able to call him.

[@snakestabler]

... " You're So Vain, you probably think this *Comment is about you ". R U advertising an Elderly Cell Phone, are how Gay-Friendly your Loft is ? ( *Not that there's anything wrong with that*)