Real time update of gamification scores

Administrators can now see immediate updates to gamification scores and agent scorecards. Previously, Genesys Cloud updated external metrics for gamification scores and agent scorecards nightly, up to seven days in the past. With this new feature, changes to external metrics for past days are now immediately reflected in gamification scores and agent scorecards. This improvement provides an accurate and timely reflection of performance metrics, which allows administrators and agents to respond to changes more quickly and effectively.
Want a more detailed demo or ask any questions? The TAM team can help, reach out to us on the Genesys Community page: community.gene...