Really Weird Rules Steakhouse Employees Are Forced To Follow

Dining out at a steakhouse is typically a pretty fancy affair, and one that customers go into expecting to pay higher prices than they would for the average burger and fries plate. The dining experience isn’t all about the food, though - much of it comes down to the restaurant’s servers.
Because steakhouses are generally considered to be an elevated dining experience, steakhouse employees have to do things a little differently. But how far does it go? From sharing tips to serving customers after closing, these are the really weird rules steakhouse employees are forced to follow.
Also, just a heads up, you may want to keep an eye on the comments for this vid. It talks in absolutes, but these things don’t happen in every steakhouse restaurant situation (or even most). Most of these are pulled from Outback specifically.
#Steakhouse #Steak #FineDining
Sharing tips | 0:00
Talking to staff | 1:31
Talking about customers | 2:43
Rigid schedules | 4:00
Serving after closing | 5:20
Being watched | 6:01
Read full article: www.mashed.com...

[@MashedFood]

What are your thoughts on these weird rules?

[@johnbernstein7887]

Total bullshit. I mean your take on it.

[@MrTopcat3333]

Servers should NOT be allowed to talk to chefs. There is an expediter who calls out the orders to the chefs. Servers would disrupt this process and the entire kitchen would turn into chaos.

[@darrelllee2107]

I don't think that I would really consider Outback to be a steakhouse. It's more like a casual restaurant that happens to serve steaks.

[@yesman5525]

As a chef, it is much too stressful to deal with a server who has made a mistake or who has a customer asking for extras, modifications, or something off menu while trying to remain in composure at a fast pace in a hot, and chaotic environment.

[@davidb8373]

Note to self: never go to Outback Steakhouse.

[@Hirorir]

This should be titled against "Outback Steakhouse" and not "steakhouses." Outback is literal crap.

[@boyermchristopher1]

It blows my mind how many people think outback serves good steaks.

[@SaraWilliams-ph9yn]

outback does indeed suck

[@wendellgamstead4933]

Well, it's a first rate, second rate steakhouse.

[@petecapravos3044]

@@SaraWilliams-ph9yn Yes, overrated and over priced.

[@dannaeasley]

i have had wait staff come in the kitchen stand in front of the stove, turn the burners on the grill all the way up as high as they will go so they can warm up on a cold day. it takes about twenty minutes to adjust the heat on a grill table, high is not what you cook and egg on or a steak. there is in general only fifteen minutes to get a order out with space to move around limited. keep the wait staff in the front of the house.

[@lawrencespencer6786]

Hi

[@isaiahvilla6908]

@@lawrencespencer6786 wassup Lawrence

[@BrittsIndieBooks]

I worked at Outback. Their silverware is nasty btw, if it comes out covered in washed wet food or absolutely caked in soup you’re instructed to just wipe it off with a napkin and roll it instead of rewashing it. Also, most all their staff is high AF cooking your food so just don’t expect perfection. They work 12 hour shifts so I can see why they’re stressed and high. Outback treats it’s employees like shit. Restaurant I’m at now would scream at me for wiping a food covered spoon and rolling it, takes two seconds to put back in the dirty bin to wash.

[@IdkTho90]

All I got from this was to not work at Outback lol

[@scratchy271]

I tip cash all the time to the server and I make sure he or she keeps it.

[@rayc.1396]

Outback Steakhouse, haven't been to one in 20 years, if they all close their doors today it will be way to late. Folks, there are way better places to get a quality steak than the cheap cuts you end up with at Outback, do a little searching, those Mom & Pop steak restaurants are almost always better.

[@sistakia33]

I think this video explains why restaurants are having a lot of trouble retaining staff.

[@rllr1117]

I think this video reveals how entitled the young generation is. Demanding a tip for a takeout order???? WTF?!?!?! You didn't serve anyone why would you get a tip?

[@gregcowen930]

I love y’all said broadly “ steakhouses “ but it came across loud and clear, you meant Outback!!! Chains and independent restaurants aren’t even in the same boat!! I mean you think outback is really a steakhouse? It’s more like a more fancy chili’s

[@scratchy271]

I so agree. Steak is not really that good there.

[@Mr_Oggie]

These all pretty much make sense: Tip pooling: how the food is prepared (good or bad) generally reflects itself in the tip most customers will leave. So if the kitchen is consistently putting out high quality and good tasting food they should get a cut of the tips. Talking to staff: it can slow down the kitchen and possibly lead to confusion if the wait staff is communicating customer complaints directly with them. They should be passing along any issues customers have to the head chef or to the manager. Talking about customers: thats likely not just a steakhouse thing. Complaining about customers is one thing, but providing enough details where the complaint gets back to the customer should be an issue and firing the server over it seems reasonable. Also the issue was that somebody didn't tip on a takeout order: not only is it a takeout order, but it is unlikely the server did anything other than ring up the sale and then go grab the bags from under a heat lamp and hand them to the customer. Rigid schedules: most restaurants have some kind of policy/rules on customer service and guides on things like how long until customer is greeted to length of time for interactions - its all to keep the restaurant flowing smoothly and making sure some customers don't get neglected over others. Serving after closing: again, not just a steakhouse thing but each restaurant's policy. I've gone to a few places where you walk in a minute before closing and they'll seat you and start the dining experience and others where they said "sorry, we are just closing up" while another place recently said the kitchen was closed but that we could still sit and drink at the bar if we wanted while they closed up. Being watched: thats just innovation. In the past they would have just had a time management person standing around with a clipboard and a stop watch.

[@ES-qt7jv]

I never understood this tip business, but in Europe, it doesn't exist. Is it because mgrs and owners of the restaurant want to keep it to themselves and pay a miserable wage to an employee that is making the food and the server that is bringing it to the table. I love going to a restaurant that has no cameras and the person that is bringing my food and the chef that made it will get my tip and will say keep quiet and not say anything to mgr

[@Nitro_Joe]

Tip pooling is the single dumbest thing I’ve ever heard. I’ve covered many BOH mistakes while serving or bar tending. The FOH staff takes the vast majority of customer abuse and vitriol. I really enjoyed the restaurant business in my early 20’s; now I’d lose my mind.

[@Nuttyirishman85]

That’s why I keep every ticket. 95% of the time it’s the FOH fault for inputting it wrong.

[@rllr1117]

Tips need to be shared with the bartender and buss boy. There is no room for argument there

[@josephramirez2463]

Lmao I've had FOH staff just stand around and talk while BOH staff work tirelessly getting orders out. FoH takes a wrong order who remakes it and puts them behind? I've worked both FoH is much easier.

[@kofender]

Okay, now I know to never eat at a steakhouse again, or at least never at Outback under any circumstance.

[@jmdollison]

Oh I was expecting a "high class" steakhouse... And they give us Outback?! 🤣

[@kokolovitch56]

I stopped going to Outback (and many other restaurants) in 2020. I can cook cheaper, better, and cleaner at home.

[@Tonyhouse1168]

Servers talk to expo, expo talks to the line. Period.

[@kylemiller7881]

So F__K Outback? Okay, I can't afford it anyway but I can afford to entertain myself and ammo to kill food like elk and deer.

[@funkosaur_]

I worked for Longhorn for about 6 years and they follow follow most of these rules as well

[@NoOne-zo6gj]

Makes me never to want to dine at an Outback ever again.

[@mm-yt8sf]

"enough backlash to make the franchise shelve the plans for good" it would probably be more accurate to say "shelve the plans for now" ;-)

[@coreymiller3706]

Exactly..who wrote this shit a service manager? Plans that we think are good now then change it back after 3 months

[@regdornamerof7670]

She must have been fired from an Outback Steakhouse

[@suebrubaker6182]

Tip pooling is not fair in any restaurant. The wait staff that is kind and busts their ass to please the customer gets the same as someone who doesn't give a shit. I refused to work at a high end restaurant because of this. You should receive tips according to your effort.

[@harrietharlow9929]

That has always ticked me off. When I tip , I am tipping my server not everyone else.

[@thomasmacon6661]

Not really surprising outback got nailed here so many times. They deserve it.

[@AurizenDarkstar]

I already didn't like Outback that much, but I'll never go back to one after hearing about what a totally crappy company they are to their staff.

[@caroleanne8529]

Their food is crappy too.

[@Deacon_T]

there are other Steak houses besides Outback. just sayin

[@Shootingfoul]

Your steak videos made me go out and eat more steaks.

[@donkey7577]

4:55 and bus staff has to know the entire menu before working there ...They take a test w/ the wait staff upon the interview process, the bus staff has to know each detail of the menu, the management says u never know when a customer will ask the bus staff at the next table what to order.....every other restaurant around that Outback don't ask their bus staff to remember their menu so....😶

[@stevecagle2317]

As if the marginal YELP reviews for the local Outback compared to Texas Roadhouse & Longhorn weren't enough reason to avoid the fake Aussie "Outhouse Steakhouse" this video supplies more reasons to avoid - especially that they thought it was okay to put customers under surveillance along with the employees. If I want steak I'll get one from my butcher whose meat is raised and processed locally... Or pay about double for a dry aged prime at a downtown high end steakhouse!

[@markgrove2030]

Interesting video as to Outback; they also own the Fletchers brand. Rather a high-end, VERY different model. Even (kind of) with dress code. Wonder how employees are treated there??

[@jonathancaldwell6342]

A steakhouse/bar and grill kicked everyone put at 30 minutes before closing (10:00) for their weekly staff meeting. I'm glad they are no longer in business.

[@teds9896]

This one time...at Outback band camp...

[@jboogy2920]

And every restaurant in my town is begging for workers now. Times are changing.

[@Ohmckensi]

Idc if I order Togo I’m not tipping 🤷🏽‍♀️

[@stormtrooper74]

I feel like this is just a video about Outback Steakhouses in Florida…

[@jewelcopeland8440]

Tip pool is greatly unfair. Tips are a way to improve service.now division equalizes good /bad service. I understand strict rules as steak is an expensive product. Getting it wrong kills profit. Online trolls are killers to restaurants. Yet response is tough since they know who you are, and they remain strangers,ghosts haunting your business.

[@M_Ladd]

F Outback! Nothing but a half fast food chain!

[@babyfacedkayos]

OUTBACK IS NOT THE EXAMPLE ANYBODY SHOULD USE FOR A STEAKHOUSE!!!!!

[@krislo8524]

amen

[@jewelqueen5949]

The "two bite checkback" is a thing?...

[@ThemissouriTraveler]

Outback Steakhouse is the Kmart of restaurants.

[@JoeMez]

It seems that this was sponsored by outback.

[@harmonicdoc400]

Seems Outback is the chain with the most BS👎Going to try Others. Their steak is just little above average.

[@lcheaton1130]

@ 4:57, Never touch the guest. I understand a handshake, or a warm embrace for regular customers is customary, but there is no need to ever touch the guest.

[@bombero3368]

A lot of restaurants pool their tips.

[@smellyfella5077]

I never tip on a take out order......why should I? All you do is ring me up and hand me the F'ing bag...and for that you think you ought to be tipped? The sentiment that tipping is socially compulsory regardless of the situation is BS.

[@thebubbacontinuum2645]

Millennials always want a participation trophy.

[@anthonybailey9857]

Outback is not a steakhouse Had the most unflavored steak I've ever had last week. Never going back. The wait staff was great food was terrible.

[@Krazyk408]

Really getting fired or tortire ypur employer thats when i give my 2 birds and a stone cold stunner and hope they hold something hot so the boss gets burn.

[@56eddieb]

While NOT a complaint , Outback is NOT a Steakhouse , it is just a step above e McDs. Peter Lugers or Ruth’s Chris to name 2 are Steakhouses. Video not much help and shines a poor lite on Outback which does serve a purpose but again is NOT a Steakhouse

[@jokurino]

Almost every case study came from Outback Steakhouse...

[@GrantMcDonald]

The video should be retitled “Why Outback Steakhouse’s Suck”

[@davidgrossman7965]

How much did Outback pay for this ad?

[@johnree6106]

The employees compliant wasn't justified. Tipping isn't mandatory it's customary but that's for dine in and delivers usually take out don't get tips usually. Now complaining to coworkers and friends sure, but social media is another problem especially when something is a customary thing and in some countries is insulting. Firing was to be expected which is why most people wait to speak out after they have quit the company Also it isn't only steak houses most places will keep the doors open until the last minute and continue service until all dinners leave.

[@glennzanotti3346]

Wait staff in America have a minimum wage of $2.13 pr hour. Add the minimum tip credit, and they earn a whopping minimum of $7.25 per hour. Ungrateful bastards.

[@CRuf-qw4yv]

A local but not inexpensive restaurant offered take-out during the pandemic...and even before. There was always a wait for eat-in. Customers started using take-out more often and stiffed the wait staff when it came to tipping. Restaurant, to the chagrin of many started adding a "curb-side" fee (approx. 10% tip). Now the restaurant does not offer take-out b/c those customers refusing to tip.....or conveniently forgetting it.

[@thebubbacontinuum2645]

Tipping is for service, not sales. Handing someone a bag is not service.

[@krislo8524]

Did Outback sponsor this video?

[@MeatNMarvel]

The title of this video should be "Outback Steak House sucks"

[@helpu2health]

Outback is nowhere near a high end steakhouse....Now if you're talking Ruths chris, flemmings, mortons, peter luger then no, tip sharing should not happen. Chefs at those places are paid way more than servers....

[@thebroughamshow6985]

An Italian restaurant in Pointe Claire has many coke heads and they eat leftovers from clients to save money for blo , SMH

[@randymack1782]

I occasionally have issues, where people just ignore me! yes! happened 3 days ago, but 1-3 times a year, this was a new steak place, out of town, never been there, after watching waitresses hit every table around me, over 15 min, people that got there after me being helped, I got up went to register, she apologized, asked if I knew what I wanted, so took my order, and I placed order for my wife, went back, 10 or so min later, waitress brought food to my table, only time they came, every table got great service, every one! just not ours! I had to get up to refill my own drinks, behind counter, 2 refills for me & 1 for my wife. they saw me, stepped away, and ignored, food was very good, but end of meal I went to pay, and my receipt was only 1 there, all others were took to tables. guess who didnt tip, plus 1 of my rules, is when I get up & go behind counter to refill my drink, I dont tip. only had 1 try to take glass from me several years ago, I kept on, I said they was too busy & I got it, and I went behind counter to fill it. I am a full fledged BIKER! I do look rough, even when I dress up, I do not look friendly, nor clean. my beard will touch my belt when I tilt my head, my hair will touch my belt. I wear a hat covered in skulls. I got several places I go to eat, from first time I went, always treated like a great customer, or family, so eat those most of the time, but we do like to treat ourselves occasionally, and try new places. as for being watched, I dont appreciate it, while I understand banks, grocery stores, but inside restaurants, NO! people take others, not their significant other to go out to eat, I took a lady several times, until I won her heart & she dumped her boyfriend, well over 20 years ago. so yes, people going out to eat yes, if they are on camera, they may choose somewhere else, may not try to kiss, or be romantic, or even propose, yeah those pesky cameras, need only to be at registers, and lightly at cars in parking lot, but if watching every customer, and employee, naw, I would stay away. I been with my wife 17 years, & not the person I won from bf, but a great lady I met while dating someone else. and everything clicked

[@GMoney1981]

Should have just called the video F"@k up sh!t that happens at Outback Steak House. To be expected with that awful restaurant. Horrible food and sounds like the poor employee's are treated horribly too.

[@GeorgeOrwell-yz6zx]

I thought it was not customary to tip for take out?

[@CRuf-qw4yv]

Too many customers took advantage of that notion during pandemic.

[@GeorgeOrwell-yz6zx]

@@CRuf-qw4yv Many restaurants around here were only open for takeout for awhile. I only tip for takeout at my favorite restaurant

[@brianmoody2549]

Knowing what the people and looking for,will help your business run,a hole lot better, and the guest will always come back, and the employees will always be happy 😃 to work for you.

[@byrons8956]

I so hate Tip Pooling

[@tweedjohnny8740]

Being a cook .. I understand needing a block between us and servers ... if you haven't lived it don't judge it ... if you are a server you know what you do ... as for a chef you know what you do..... thats why there's chefs and servers .. not a combination

[@krislo8524]

I work in a very successful Steak house, why on earth would you have a "block" between servers and the chefs? Communication is key, at our steak house we are constantly bouncing ideas off of each other to improve the guests dining experience. We work as a team...

[@miscellaneous187]

Eff off with that line cooks dont have the mental capacity to multitask.. Thats what good line cooks excel at

[@brianbirde-mann9468]

outback is the McDonalds of steakhouses.......

[@tehdogefather6546]

7 minute 17 second Outback commercial 🤬👎

[@chipmunktubetop]

Fuck Uptight Steakhouse I've never been there, and will never go.

[@rtsharlotte]

Gotta love those US labour laws. Lol

[@cindystarling7401]

So messed up

[@Pieceofcandy]

Restaurants need to pay a living wage, tips shouldn't have to subsidize their wages.

[@TheCyberMantis]

Welcome to corruption.

[@jboogy2920]

Waited tables for a month or 2 at red lobster way back. Never again. Talk about a shitty job for low pay.

[@manuelmaldonado2387]

🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩🥩

[@obietrice2824]

You can't correct the situation if ya didn't tip mega church person🙄

[@timwilson3150]

I always tip in cash so that my server gets to keep it.

[@harrietharlow9929]

With tip pooling, don't workers have to include them for tip-splitting?

[@Grndl42]

Thanks for screwing the cooks

[@timwilson3150]

@@harrietharlow9929 I guess that’s how it works but why should a good server have to share their tip with a lousy server?

[@timwilson3150]

@@Grndl42 The cooks don’t serve me. They’re paid much more than the servers.

[@anthonyscott5134]

I stopped watching at 6:17. Of ALL the restaurants they had to critique, over and over and over, Outback Steakhouse? That place has been trash for over a decade! And in Florida? Florida is a “right to work” state. Don’t let that name fool you, it just means that you as an employee basically have no rights whatsoever and the courts, should you take a case in front of them will side with the business the majority of the time.

[@bluelava4282]

This is news?

[@thebubbacontinuum2645]

An employee got no tip on a $700 takeout order and complained? Hello...tips aren't for takeout. No service, no tip. The company was right to fire the employee.

[@turdferguson2537]

Does a computer come up with these mashed videos? Why don't yall do a video about how wrong it is that factories all over the world won't let employees from one line come chit chat and distract workers from another line? Or one titled BREAKING NEWS: STEAKHOUSES HAVE SOP'S!

[@Avalon620]

This is crap....bias against STEAKHOUSES because millennials dont like steak....so this may make you want to further boycott STEAKHOUSES. I managed restaurants for 20+ years.....crazy rules, toxic environments, unhappy employees, unethical employers is not just limited to steakhouses.....its everywhere in dining.....from Denny's to the independent owner to the fine dining, they all have severe issues.

[@sandragruhle6288]

Bussing staff, salad people, and dishwashers are all underpaid. Show me one restaurantworker that pays tax on 100% of the tips!

[@MeditationParadiseLand]

Thumbs up Always!💕The person who is reading this comment, I wish you great success, health, love and happiness 💖 I pray that my videos also get views🌻

[@coreymiller3706]

Poor servers have to share tips. You're talking about waffle house or chuck e cheese. If u work for a high end restaurant like the steakhouse u were showing,this isnt a show. Bring me my shit and leave me alone

[@iducky9354]

None of these are true 😂

[@Darqeside]

What the hells up with all the masks? C'mon now........shits over

[@joshuawidener8407]

so most of these only apply to a very very small group of steak houses lol. Dumb video

[@jameskonzek8892]

I'm a steak house manager and I'm currently advocating the use of cameras in our bathrooms. There are legal challenges behind this but I believe we can make it happen and cut down on work place slackers.👍

[@fregorystanton5766]

U sir take your job way too serious...

[@jimmonade]

Since you can’t control your people or hold them accountable, bathroom cams are the answer? Yeah right.

[@robertb.5369]

your a creeper

[@7Ghos]

You Sir, are either a troll or a s*x offender

[@harrietharlow9929]

@@jimmonade wow. fascistic, isn't it?

[@joeydemitro8976]

STEAK DOES SOUND GOOD TO ME TOO

[@robertreid2499]

the standard consensus among customers is to tip for involvement of work done sorry that's standard aptitude amongst more established people only if they a otherwise normal wait staff overall. if that's the case whatever tip you're entitled to is enormously small. there is obviously far more going on here but no sorry just reading a reciept is not the same as running around hell's half acre to serve my table being an established server in a higher tipped area is a privillige and so is being a customer I'm happy the customer reached out but not happy with the privacy violation of social media third party or no that's a bs weapon for sad people period. When a 55 year old man has to tell the current relevant generation to stop that crap you have a problem