Regret Buying A 2024 Santa Cruz Heckler

[@percivalgooglyeyes6178]

Let me get this straight; You ride around in only Turbo mode and are disappointed in the range, yet if you had it to do all over again you'd get an SL?

[@LivingInTheBayAreaToday]

THEORETICALLY, yes if I can have 2 or 3 extra batteries. NOT extenders. The extenders defeats the purpose of having an SL. So technically that won't be a Heckler SL. The Relay would the choice. THEORETICALLY.

[@TheSuhadaMauluddin]

@@LivingInTheBayAreaTodayyeah but you still have to carry those extra batteries and it would still weigh you down though. Gotta make sure all your shocks etc is setup to your weight + the added batteries.

[@pippinrush1520]

I have both the Heckler 9 and Heckler SL. Both INCREDIBLE bikes. Heckler 9 has been problem free, but the SL had to have a new updated motor. If I were going to start over, I would still buy the same bikes. No regrets

[@LivingInTheBayAreaToday]

I am keeping an eye out for the Fazua motor. I really liked it when I tried it. Curious, how do you decide on which one to use?

[@pippinrush1520]

I struggled deciding but ultimately went with the r and built up the rest with parts from previous bikes. I also bought the new SRAM XO transmission for the SL. These two bikes are along with my analog Tallboy are so much different from each other. One does not replace the other. Before I owned the SL I thought I would sell the Heckler full power, but ended up keeping it after all. I love that bike too much! That red heckler you own is killer. Such a great platform. I thought I’d like the new Pivot Shuttle AM more but after a demo, the heckler suits me fine. You should be stoked 😊👍

[@LivingInTheBayAreaToday]

@@pippinrush1520 thanks. I'm always the one bike quiver kind of guy 🤣. Yes it is really my expectations that is causing this little hiccup. I also need to learn more about the app to maximize power usage. I do think that once batteries are for sale I will definitely be buying one and I'll be on BOOST all the time 😂.

[@zed5129]

I just can't stand the clutch rattle, sadly. I'll be staying with Specialized until Bosch/Shimano fix that.

[@LivingInTheBayAreaToday]

@@zed5129 I hear you (pun intended). Not sure about the rattle as mine doesn't have it. I think that's the EP8000 or the one before this. I specifically wanted an EP801 for that reason. I would have gotten the Yeti but the EP801 only came in the higher builds for Yeti. Didn't want to spend extra $$$.

[@pasitkhounphachansy4383]

I purchased 2023 Heckler cc MX AXS RSV from Mike’s also. Got a really good deal 42% off so it was $7999. Only issue I had was it not turning on after my 3rd ride. Called SC and took it to local BS. Turns out to be just a firmware update that was required. Haven’t had any issue since. I’ve also been riding in wet PNW conditions and have washed it after every ride. No issues. My batter also fits flush w frame and no movement. Maybe your batter latch wasn’t torqued correctly? Coming off Yeti SB150, the heckler feels right at home w me. Love it and looks sick w the Avacado green color!

[@LivingInTheBayAreaToday]

Was it a 2022 or 2023? There was a top of the line model that they were selling for that price but it was the 2022. I wanted the EP801 motor. I havent had any issues lately. It's been raining a lot here in NorCal and I've washed it a couple of times. I have been super careful around the motor. I literally wrap plastic and then cloth around the motor before I start washing it. I know its overkill but I'm just paranoid. As for the battery They tightened it and its flush again. However when riding I have the strap on around the battery just because I don't want to have to go back to the bike shop and have them adjust it again. I did notice a new thing. 🤯🤯🤯. Around where I had my strap the paint fishing was peeling. It almost seemed liked its because of my strap which is weird because the strap doesn't move. I love how it rides but its the fit and finish that is leaving me scratching my head.

[@pasitkhounphachansy4383]

@@LivingInTheBayAreaToday They listed as 2023 but it has the EP8. I think you’re correct that it’s ‘22. I use the boost mode profile 2 60% of the time and trail the rest. I get around 30 mile with 1 bar left. I’m 150lbs for reference.

[@LivingInTheBayAreaToday]

@@pasitkhounphachansy4383 I'm about 180. When I'm riding alone I am on full boost mode. Profile 2, power 7 of 7 level. This was my ride the last time. 16.34 miles 3835 ft of climbing in 1 hour 26 minutes. That was non-stop. I was down to one bar. When I ride on 3 out of 7 power with my buddy, I can get the same miles and feet of climbing but still have 40+% of battery left. This takes about half an hour longer.

[@mattcgtx4809]

Maybe a crazy question but I’m looking at the Heckler 2024 Niner to replace my Kenevo expert 2021 180mm travel ,27.5 looking for something a little bit more agile rolls better on trails. I don’t ride super massive downhill but live in Arizona very rocky, do you think I’ll notice a big difference in those two bikes I think I will? The specs on the geometry of rack actually look pretty similar 😎

[@MacRogersrealestatebroker]

@@mattcgtx4809 Speaking for myself, when it comes to wheels I notice it right away. It's good that you compared the geo. I was coming from a large 2022 Ripmo and the geo is not far off but I still felt the difference.

[@alecwebster7408]

Going from an ibis Ripmo to a 50 pound E-bike is very different. I did the same thing purchasing a full powered specialized levo. The bike is so heavy and capable. It doesn’t take that much skill to ride very technical steep trails. I was also using it almost exclusively in Eco mode, so I definitely didn’t need all the battery power. Most of my rides are under three hours, but I was able to ride the Levo from well over four hours, and still have battery power left. I ended up selling it after six months and buying a levo SL, which feels much closer to my regular bike. The new crop of lighter weight E bikes are getting very good like the Santa Cruz heckler SL and levo SL version 2. I put the scram code RSC brakes on my Levo SL and it made a huge difference.

[@LivingInTheBayAreaToday]

Wow really? The Levo SL only has 350 battery correct? You good with that? I've been playing around with the battery profile or power levels and found out that there was a profile 2 which had 7 levels instead of just Eco-Trail-Boost. Now most of my rides I am on power level 3 of 7 and it works perfectly fine. A 2 mile climb with 700 feet of climbing on full boost takes me 10 minutes. On level 3 of 7 It takes me 14 minutes. Still much faster that the 30 minutes on my Ripmo.

[@gainknowledgeandinsight]

Did you ever look at the Canyon Spectral On CFR (green). It’s the one I’m thinking of pulling the trigger on.

[@MacRogersrealestatebroker]

Wasn't able to. I think when I was buying there was still a little bit of "shortage". Like I looked into YT but the spec and size I wanted wasn't available. Same with Canyon at that time.

[@gainknowledgeandinsight]

@@MacRogersrealestatebroker got it! The components of the canyon look stellar - all carbon - 49 pounds - the 900wh weighs 10 pounds. 😂. Pull that sucker out and I have a normal tri bike. 🤔. But that’s the reason I went with Canyon is the long battery life - I want to be able to go a long time - and climb a lot of hills and this seems like the best for that.

[@MacRogersrealestatebroker]

@@gainknowledgeandinsight damm. 900 and 49 lbs!!!

[@gainknowledgeandinsight]

@@MacRogersrealestatebroker yeah I’m with you - I want to be able to go the distance and not worry about battery life. I’m hoping they drop the price of that Spectral ON CFR - another 500.00 - it’s a steal - carbon frame, carbon wheels, Di Shimano, XTR brakes…6k

[@MacRogersrealestatebroker]

@@gainknowledgeandinsight i don’t like this conversation anymore. Making me want to check it out 😂.

[@petrx7550]

Thank you for this video. I have this model on order, so I spoke to the dealer to see if he knew about the problem and he confirmed that some batches have this problem. Before the sale, this, now known problem, is solved so that such a defective bike reaches the customer. This is a smaller dealer from the EU. So I am immediately calmer. I just hope that the dealer will also solve this problem to your satisfaction. Santa Cruz are otherwise good bikes.

[@brokermacelectrified]

Santa Cruz told me that newer models should not have this loose battery issues anymore. I have yet to bring mine back to the dealer to have them inspect it.

[@ElToroMoto]

If you are not happy on the Heckler CS 9, you likely won't be happy on any full powered eMTB. You're also comparing apples to oranges wrt the Heckler CS 9 and an SL. I have a 2024 Heckler MX and it's a great bike! That said, I haven't had any issues with the battery release and I've never had any issues with the bike not starting even after riding in wet conditions. If you have expectations of riding an SL in Turbo mode for an extended amount of time, you'll also be disappointed. I'd also say that replacing the Fox 38 with a Zeb isn't necessary due to the fork being a Fox branded product and the shock being a Rockshox branded product. They work well together. I'm puzzled by both your expectations and review. I question whether you will ever be satisfied but wish you well in your journey.

[@LivingInTheBayAreaToday]

Steve you are not way off. Like I have said it was an expectation issue and then when you add some of the problems that I have encountered that made the whole experience a little bit on the downside. Like I said at the end. The bike rides well.😁 As for the SL, I know I'll also be disappointed with the battery. The one thing that sticks with me when I was trying the SL was how it really felt like just like my Ripmo in terms of weight. I rode it without the power and it just seems like a regular bike. As for the ZEB that's just a preference thing. I was actually going to take the Fox factory fork and shock from my Ripmo and move it to the Heckler but a lot more work. Since the shop had a $600 card promo plus gave me a discount on a new one, I figured why not 🤣. I wish I could ride the damm thing. It's been raining like crazy and havent ridden in 2 weeks. Hopefully for the next week there will be no rain, so I can start riding Sriracha( I named her) again. 🤣 Thanks for watching.

[@dteiro]

Every person has their own opinion and expectations. This guy is sort of perfectionist type.

[@MacRogersrealestatebroker]

@@dteiro Not sure if you are referring to me but I think an expectation of a good quality product that you pay for is not a perfectionist. It should be the minimum standard.

[@Eric.V.]

At least you were honest about some of the real life problems with e-bikes. Best of luck!

[@LivingInTheBayAreaToday]

Thanks. Want to enjoy it but its been raining every other day here.

[@gainknowledgeandinsight]

What do you think of the new Orbea Wild?

[@MacRogersrealestatebroker]

Man you really know how to push my buttons!!! 🤣 The Orbea Wild was actually what I really wanted! But at that time there was only one shop that had what I wanted in stock and the price I wanted. Guess what? They never called me back. And then what sucks was that one week after I got my bike, they called me and said "hey sorry we just got your message. Yeah the Wild is available. When do you want to check it out?". 😭😭😭😭😭😭

[@gainknowledgeandinsight]

@@MacRogersrealestatebroker 😂 not intentional - I’m just doing my homework. It looks like they came out with a new model recently with the new Bosch motor - I was looking at the H20 Wild but it looks like it’s Aluminum frame and wheels - I hate when they don’t list the weight! 750wh is good. 6.5k for an aluminum bike? No way. So far I’m sticking with the CFR SPECTRAL - all carbon frame and wheels and bar. And 900wh. Granted it’s probably a bit noisier than the Bosch. Why don’t you sell the SC and get the Wild. Screw gravel. 😆

[@MacRogersrealestatebroker]

@@gainknowledgeandinsight First the noise actually never bothered me(EP801). Maybe if I get on a bike that is quite I will notice it. Second, if I was to sell, I will loose money on it and also I don't have the budget right now to cover the short fall. Finally, if I was to change bikes I really want those new light ones that are full powered plus atleast 700wh. Like that Amflow bike. 42 lbs with 800 wh!!! But my threshold to really consider changing to a new bike would be 40 pounds or under for a medium without putting "light" duty components just to make it lighter. The Heckler is fun and I do enjoy it except for those things I mentioned on the video. Really the biggest drawback for me right now is washing the bike. I get so scared because it already happened 3 times. After washing the bike won't start!!! The CFR Spectral with all the parts you mentioned really sound like a great deal. Especially that 900wh battery.

[@gainknowledgeandinsight]

@@MacRogersrealestatebroker thanks for banter. I enjoy it! Yeah, we enjoy what we have - they’ll always be something better and more appealing, right? I love the AMFlow too!! But not available in the states any time soon. Doesn’t appear to be an ETA, plus it will be probably closer to 8k for the base model and that’s above my budget. But man, that thing looks awesome!! I saw some reviews on it. Don’t tell me if you get one, or I’ll cry. 😂. Yeah, for now it’s the Canyon CFR - and I’ve done a lot of research on the mullet. Folks say it’s a great ride - I’m not pick about that - but I am about the components and power. That is a bit concerning about water and not starting. I wonder if that’s the case with most ebikes. Oh and love the Shimano XTR setup too along with the Di2 wireless shifting.

[@MacRogersrealestatebroker]

@@gainknowledgeandinsight Yeah its nice to talk sanely about bikes 😁. Hopefully by the time the Amflow is available, other bike companies will start using the DJI motor 😱. And a lot cheaper. From the information that I gathered, it really seems to be just a design issue. The use of the Darfon battery (they designed the power switch on the Heckler) can be contributing to it.

[@johndef5075]

Why replace the fork? Something wrong with the Fox?

[@LivingInTheBayAreaToday]

It doesn’t match the shock 😅.

[@mtbeliever5833]

The FOX 38 is butter.

[@LivingInTheBayAreaToday]

@@mtbeliever5833 i know. My other bike has Fox factory. I do love it.

[@illla]

The sticker on the fork does not say the same as the sticker on the rear shock

[@LivingInTheBayAreaToday]

@@illla correct! 🤣🤣🤣 It has to match or else it won't work properly🤣.

[@thexardas8395]

Santa Cruz prices are ridiculous. Nice bikes but specs vs price is repulsive. SX/NX components on 6K+ bike is pure greed.

[@LivingInTheBayAreaToday]

My buddy sent me a link for a Vitus that was on sale for $3500. Yes it was alloy but the spec on it was all high end. Fox Factory, T type transmission etc. Sold out in less than an hour. 😢

[@josechavez2148]

I think I’m learning that those factory teams don’t pay for themselves….

[@LivingInTheBayAreaToday]

@@josechavez2148i think the ones that are super successful maybe pays off. Ibis stop sponsoring their enduro team.

[@masamijemison9406]

Seriously spent way too much time on scratch complaining. I own the CC Heckkler and the weight is massive when you’re actually using up the battery. You say you ride in turbo all the time! That’s not how E-bikes are made to ride! You’re a lazy lazy man with a bike way too good for you. Santa Cruz is second to none and my brakes work amazing. And don’t comment until you’re actually capable on your bike. First E-bike! Just shut it. I have put 18,000mi on 2 different e-bikes, everyone knows turbo is an idiots mode. Just buy a dirt bike

[@masamijemison9406]

Seriously spent way too much time on scratch complaining. I own the CC Heckkler and the weight is massive when you’re actually using up the battery. You say you ride in turbo all the time! That’s not how E-bikes are made to ride! You’re a lazy lazy man with a bike way too good for you. Santa Cruz is second to none and my brakes work amazing. And don’t comment until you’re actually capable on your bike. First E-bike! Just shut it. I have put 18,000mi on 2 different e-bikes, everyone knows turbo is an idiots mode. Just buy a dirt bike

[@theboypandalad]

Interesting watch. Just picked up a used SC bullit for my local SC dealer. the bike is an absolute weapon and im having the most fun on it. But feel the range is a little down on where it should be and where im told it should be. Im lucky to have a great sc dealer and we have tested a 2nd battery in the bike with worse range than mine!!! But they are looking into it all for me so fingers crossed. I always think ebike videos shy away from the actual reality of owning and using ebikes, and coming from a normal bike to one of these is a big learning curve. You have to brake different and use the trails differently too...up and down! This would be the same story on any brand of ebike. I think in the long run if you own this bike for a while you will appreciate the build quality of the SC carbon and engineering that goes into their pivots. Having friends that ride canyon ebikes and the amount of times they have all broken! I know ive chosen the right brand.

[@LivingInTheBayAreaToday]

My dealer has been pretty helpful. I do believe you are right with this battery thing. Range anxiety is a real thing. I am loving it right now. Only thing is it keeps raining so can go out. Too muddy. Today would be the last ride. 7 days of rain in forecast. Its a beast climbing up. I went on full boost yesterday on a 2 mile climb with 650 ft. Normally that takes me 28 to 32 minutes on my regular bike. Yesterday 9:50. And I wasn’t tired at all 😊😂.

[@theboypandalad]

@@LivingInTheBayAreaToday living in the UK mine has seen it's fair share of rain and mud and hose pipes! So far it has shrugged it all off. Just give it a towel off and a quick blast of silicone spray around the on/switch and motor seals and leave it in the house to dry and warm up and charge, no faults so far 👍

[@LivingInTheBayAreaToday]

@@theboypandalad Thats what ive been doing now. Also the shop told me that they put some of that dialectic grease. Maybe helping. And now if off to the trails.

[@johnmccool6875]

I’d have issues with the build quality as well. The battery cover clanking around and the gap between the motor and frame would annoy the crap out of me.

[@MacRogersrealestatebroker]

The paint finish seems to be an issue. I've seen in my FB group that SC actually warranties it if it gets bad. The battery should also be something that they should warranty. 4 out 5 Hecklers or Bullitts that I see always has a strap around the battery. Unbelievable!

[@johnmccool6875]

@@MacRogersrealestatebroker guess it’s good they stand behind it…..my first full suspension was a 1999 heckler

[@mk3driftmotion]

If you ride 2600ft uphill in 13 miles, you could ride another 13 miles downhill and it would use very little additional battery power. That means it is capable of a 26mile 2600ft ride, not too bad at all. Seems like you had high expectations for typical e-bike range in turbo mode. I have a Specialized Kenevo with 700wh, and I am 300lbs, I can just barely make it through 2 Fullerton Loops in turbo mode, which is a total of 22 miles and 2200ft of climbing. Those little paint chips are going to happen, get some touch-up paint and just ride it! I have had a scratch or chip on my top tube within the first month on every e-bike I have had, and I am very careful with my bikes, it just happens. It's usually my friends fault, while loading or unloading especially, so I don't let anyone handle my bikes anymore LOL The more work you do yourself, the less likely it is to get damaged at a bike shop, so invest in tools rather than paying for someone else's labor. They will never treat your bike like you would yourself. Also, these bikes are assembled as fast as possible at the bike shop, usually by someone making minimum wage, so I would EXPECT it to need immediate maintenance, and a 100% bolt torque check. Bleeding brakes is easy, a $25 Amazon kit makes it a breeze. Every singe bike I have bought was built no where near my personal level of attention to detail. Get a little 1/4" drive digital torque wrench, a good quality allen and torx set, and do everything yourself, all the tools you need costs less than one trip to the bike shop, and it gets done at your home, on your schedule. Just my .02.

[@LivingInTheBayAreaToday]

I don't understand the math but appreciate your comments. Honestly the scratch I would not mind it so much if it was me and in the course of riding. Yes. I do agree with you that someone else (especially bike shops) handling your bike won't be as "gentle" a you handling your own bike 🥲. I have a love hate relationship with bleeding brakes. Sometimes I get it done really good but then there's the occasional crappy job 😜. That 22 miles & 2200 ft of climbing seems much better than mine. Anyway, I'm just waiting for this rain to finally stop to get back out again.

[@mateusztyll6703]

Hej 😉 Can you tell me what kind of charging port cover is on your bike 🚲?? Thanks Matt

[@MacRogersrealestatebroker]

I was trying to send you a picture. Its the regular rubber.

[@TheScramble8]

Sorry you had this trouble. Thats it tho, all the problems done and out the way. Trouble free from now on. Your bike is absolutely amazing and im sure you will grow to love it.

[@brokermacelectrified]

Thank you.

[@marthajam]

Super interesting. I have the exact same issues with mine that is only a week old. Power button does not work already, and I'm having the E203 error as well. I managed to get it going but it will be going to the shop to have it checked out. Pretty annoying for a very expensive bike.

[@LivingInTheBayAreaToday]

I still have the E203 but mine is working fine. Actually no issues at all right now. Crossing fingers.

[@michaeld4463]

I have had a Santa Cruz Nomad for over 10 years. It is an amazing bike and has been reliable and incredible to ride. But I’ve been seriously considering an e-bike. Thank you so much for your video I wouldn’t touch the Heckler with a 10 foot pole.

[@MacRogersrealestatebroker]

YIKES!!! I don't blame you. I'm part of a FB group of Heckler owners and I heard some of the same issues that I have. It is a bummer because the bike rides well. Welcome.

[@antdod1]

I've recently bought a specalized turbo tero 3 I've had no problems at all it's an amazing bike

[@LivingInTheBayAreaToday]

Cool. What motor doesn't have? The Brose?

[@antdod1]

@@LivingInTheBayAreaToday yes the brose people say it's noisy but it's my first emtb and I honestly don't find it at all noisy so far it's honestly been amazing I live in Ireland and ordered it from a specalized dealer in Spain It was on sale from €3400 to €1850 it came in a week in perfect order

[@LivingInTheBayAreaToday]

@@antdod1 wow that's a great discount. Speaking of Spain, I was in Spain when there was a sale in California for the Levo carbon for $3500 with a 500 & 700 watt hour battery. I thought that by the time I got back they would still have it. WRONG!!! Knowing what I know now, I should have grabbed 2 of them 😂😂😂.

[@antdod1]

@@LivingInTheBayAreaToday damn that's such a shame I got mine from ibkbikes they where absolutely fantastic

[@johnstroh7075]

I recommend the Gen 3 Levo. Specialized has complete control over the drive system and makes running changes to the motor to resolve problems. My Levo has been trouble free, and 1700 miles in. Fit and finish is excellent as well.

[@LivingInTheBayAreaToday]

Wow! I really feel I missed out when they had a Levo carbon was on sale for $3500!!!

[@MrGogogordo]

@@LivingInTheBayAreaTodayyes, yes you did miss out.😢

[@LivingInTheBayAreaToday]

@@MrGogogordoare you one of the lucky ones?😊

[@jimbrovont7014]

I've ridden my Gen 3 Levo 15 miles in a downpour with no water issues. I'd be concerned by his water issues also.

[@LivingInTheBayAreaToday]

@@jimbrovont7014 they told me it shouldn’t be an issue. I did wash the bike and everything was ok. Maybe some weird thing just happened that day. But it is concerning.

[@petrxxx4752]

I don't know, but I would go return a bike with that many problems to the dealer. Like that squeaky battery cover. I don't understand replacing so many parts either, I'd just as soon buy a top model that maybe the aforementioned RS Zeb already has. I don't rate brakes, as something may suit everyone differently. I've been riding a Hightower for 2 years and I'm extremely happy with the bike. I use Shimano 8120 brakes with metallic plates.

[@LivingInTheBayAreaToday]

It was more of budget considerations & the fact that I didn’t really know if I was going to enjoy an ebike.

[@petrx7550]

@@LivingInTheBayAreaTodayYes, then I understand. I did the same on my original bike, bought lower gear and gradually changed.

[@DPCPhotos]

How do the BERD spokes holding up with all that power and torque going to the rear wheel?

[@LivingInTheBayAreaToday]

Funny you should ask. I just snapped a spoke. I reached out to BERD and they said its rated for ebikes. Once I have it fixed Ill keep an eye out.

[@DPCPhotos]

Thank you for the quick reply! Approx how many mile did you have on the wheel before it happened? And did BERD build the wheelset for you?

[@LivingInTheBayAreaToday]

@@DPCPhotos About 1400 miles. Something actually happened prior to this. I had a loose spoke but I don't know if it was the same spoke. Yes BERD built if for me but now I have it serviced locally. Takes too long when you send it in.

[@mtbeliever5833]

This just happened: Few weeks ago bought 2022. R build. Battery flew out. Returned and got 2024 red one. Battery perfect. Even though yours is 2024, it has exact problem as recalled 2022

[@MacRogersrealestatebroker]

I was told that this was fixed on my 2024 and should not be an issue. Although after one ride there's a noticible gap that appears between my battery and the frame. You have to keep adjusting and re-tightening the latch. I've resorted to just to continue putting a strap around the battery.

[@MacRogersrealestatebroker]

I was told that this was fixed on my 2024 and should not be an issue. Although after one ride there's a noticeable gap that appears between my battery and the frame. You have to keep adjusting and re-tightening the latch. I've resorted to just to continue putting a strap around the battery.

[@Emtbtoday]

I'm hearing this alot when the bike is new you will get an error code also Does your battery have its own power button aswell as being able to turn it on from the controller? I've seen a couple of people do this with bosch battery if it doesn't turn back on from controller press the power button on battery and it fires straight up it must be a safety thing, I'm guessing shimano would have some power backup on the battery itself?

[@LivingInTheBayAreaToday]

No separate power button. The more I join different bike forums, the more I hear about problems about ebikes. One reason I went with a Shimano system was I thought it was going to be issue free. I was really thinking about a Levo but read so many horror stories about the Brose motor. I also looked into the new SRAM powertrain (also Brose) but thought that being the first gen it could also have issues.

[@believe8263]

You should ALWAYS put a protective wrap on your new expensive bike before you even ride it.

[@LivingInTheBayAreaToday]

I was too excited. BUT for sure next time I will. I do have one on my Ripmo.

[@believe8263]

@@LivingInTheBayAreaToday Yeah trust me i know it's hard but just that extra time, effort and patience will help you be less disappointed later. My bike is 3 years old and 6000 miles and people think it's new because of the wrap. Very little wear showing.

[@LivingInTheBayAreaToday]

@@believe8263 thanks.

[@spydey2k]

This is some real nit picky shit

[@LivingInTheBayAreaToday]

You have your opinion I have mine.

[@greensleeves8095]

No it’s not. Not when your bike cost as much as a dirt bike.

[@LivingInTheBayAreaToday]

@@greensleeves8095true

[@AliB-cf3bq]

Sorry you've had so many issues with your bike I've had a heckler for 3 years, ive done over 2k miles on it and havent had any issues with it at all. I love my heckler ❤

[@MacRogersrealestatebroker]

Happy for you. I do love how it rides. Just the little stuff that adds up....

[@dd776]

This is a dream bike, sitting at the top of the premium list of brands. That gap he shows where the motor meets the frame is serious quality control, a bit like having an oval bottom bracket. unacceptable. I would expect perfection at his level and even minor faults should warrant a replacement.

[@MacRogersrealestatebroker]

That is true. Sadly its more the norm rather than the exception. Pretty much every Heckler and Bullitt that I see out on the trail has a strap around the battery.

[@MacRogersrealestatebroker]

Wow I'm re-watching my own video and my GOD!!! That bike is clean. Can't say the same thing now. 😁.

[@faith1806]

Dude in boost the batteries last nothing if you’ve gone from analogue to e bike trail is more than sufficient , plus double the distance , boost is just for serious steep tech , I never use boost as I want a full day , mine in setting five did 25 miles , you need to change the way you use the power , kick of in boost and monitor still tell you range it’s tiny . You sound fit so I don’t get why you Cadburys all day . Try trail 👍👍👍

[@MacRogersrealestatebroker]

I have started to learn that now. I am almost on full boost every time I m by myself. Just zipping. But when I do ride with others I can get more out of it because just using trail mode or less.

[@robertzuniga3483]

I’ve been through about 60 bikes each of them cost about $12,000. I think I’m 😊gonna get another new one and buy it and replace every part on it 50 times.

[@LivingInTheBayAreaToday]

🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯🤯

[@jmerodgers]

I wouldnt worry too much about shedding weight on a 54lb bike. Not going to make a whole lot of difference. I'd go for durability. When my current drivetrain wears out (which will happen way quicker on an E-Bike) i'm going Shimano Linkglide 300% more durable. The Code's are decent brakes, but there is an art to bleeding them correctly..

[@LivingInTheBayAreaToday]

Agree with weight. Im also thinking of linkglide. Im starting to like the codes. Maybe it will be a big improvement when I upgrade the rotors. BTW it was only 51.28 originally 😂. Not 54😊.

[@LivingInTheBayAreaToday]

I was just reading up on the one up bar & it sounded really similar to the SC bar. Im kind of thinking it might be the same thing???

[@jmerodgers]

​@macrogers I run the one up 35mm rise carbon bar on 2 of my 3 bikes. It has a lot of compliance, which is supposed to reduce fatigue and improve comfort. I'd say it's a lot better than the stiff carbon bontrager bar I had on before. Bars are a pretty subjective thing though.

[@LivingInTheBayAreaToday]

@@jmerodgers thanks. When I switched from a 31.5 to 35 on my Ripmo (from Ibis to Trailone) I did notice it. It was more compliant.

[@illla]

When you choose an ebike you have to choose the motor system first. Yamaha is the most trouble free system.

[@LivingInTheBayAreaToday]

I agree partially. Yes Yamaha seems to be the most trouble free. I have a friend that still on his Yamaha and issue free. But in terms of choosing, I think all of them should be fine if you are just wanting to go up faster. Thanks for watching.

[@j0rzeh]

I bought a Fathom e2 29 and for alot of money.. Battery doesn't remove because the seal is bent without a screw driver, rear hub failed in a week so it never got repaired as an online order, Front forks were shit sun tour ones as well tuning the ride and no tubeless as stock, I didn't wing and whine about it I bought a Fortus 30 pro 5 rear wheel and turned it into tubeless (front and rear) upgraded the front fork to a Fox 34 Performance, upgraded the pedals too V12 mags and used silicone spray on the battery rubber seals so it removes easier.. It's like a different bike.. you'll never buy a bike off the rack and be happy because it won't have the parts you want.. coming from a 2001 Kona stuff with all Chris King stuff on it I know... All E bikes have issues you just have to accept it's tech that will need replacing just spend money on the suspension and wheels and buy the base model then when it's time to upgrade you service the good items and move across tbh.. Battery is overlooked on Bikes and Giant has the best as its Cobalt based so they last much much longer.. Shame the bikes are mediocre but again in a sale.. with upgrades you can build a sick bike for much less than a Santa Cruz.

[@LivingInTheBayAreaToday]

True. A week after I bought this, my buddy sent me a link to a Vitus sale. It was there top end model. It was only $3500!!! Gone in less than an hour. Not that I would have bought it but the components alone on that bike......

[@j0rzeh]

@@LivingInTheBayAreaToday I’m looking at a base model full sus now, one with a heavy discount, you can get fix 36/38 for around £350 here in the uk so it’s best too just buy a base model and parts swap for some higher end stuff I find, like I can build a Carbon levo with fortus 30 wheels and fox 36 for around £4800 and it’ll ride and perform like the £10000 model :-) bargains can be had if you shop around, good luck dude and keep riding hard.

[@LivingInTheBayAreaToday]

@@j0rzeh base models for ebikes are good. The extra weight hardly matters. It really comes down to personal preference and budget. The wheelset I switched to is 1.5 lbs (0.68kgs) lighter but can't tell. However I like the way the 35mm rims plumps up the tires. Gives me confidence. Falls confidence 🤣🤣🤣.

[@mtbeliever5833]

Hey bud. Have exact same bike. Same color too. Your biggest problem is that battery not locking. There was a recall on the 2022s. That was the problem. It’s almost as if you have a recall model. If you need more info, hit me up. I can tell you my battery horror story.

[@LivingInTheBayAreaToday]

Horror? That doesn't seem good. How would I know if I have a recall model?

[@mtbeliever5833]

The recall was on the 2022, however, your 2024 is having exact recall problem it sounds. You shouldn’t have to put strap on battery. It shouldn’t rattle. It should be snug. This is most likely adding to your range problem.

[@LivingInTheBayAreaToday]

@@mtbeliever5833 true. Thanks for the comment. Really helps.

[@DarkBurst90]

My suggestion, go for Hope brakes or go back to Shimano. I've been 4 years with Magura mt7 at start it's amazing later you regreat it.

[@LivingInTheBayAreaToday]

LOL. Last night before going to sleep that was actually what I was thinking. Go get Saints and then also get the XT Di2 autoshift. 😂

[@rokorok40]

hello, could you share more information about the reason why are not satisfied with magura?..thank you

[@LivingInTheBayAreaToday]

@@rokorok40 i think he said in the long run it’s hard to maintain.

[@DarkBurst90]

Brake pads rubbing almost impossible to adress. Pistons collect a lot of dirt from pads because it is a magnet. Lever mounts, the screw on holes easy to damage because is plastic. Levers break easy because the construction is weak, they must be replace with some months or buy aftermarket that are better (Oak Company). Membrane from piston lever that allways stars leaking and ends in a catastrofic fail that can fail suddenly, can happen on the trail with potential personal damage, is it enough?? @@rokorok40

[@DarkBurst90]

And if you go BikePark dont forget your bleeding kit!!

[@mece700]

buy Canyon spectral:on I have it for 2 years and 0 Issues so far. Also you can remove the battery very easily. I actually wanted to buy SantaCruz but they were out of stock. Glad that I dodged the bullet

[@LivingInTheBayAreaToday]

I considered Canyon. I think they are great value and like the design as well. The thing that kind of scared me is not having a dealer to lean on. Maybe if I was in SoCal and closer to their HQ I would have bought it.

[@mece700]

@@LivingInTheBayAreaToday That is a non issue as they have contracts with local bike shops so you service the bike locally, you don’t need to ship the bike. When I bought mine I make a mistake and loose the dropper cable in the frame while trying to adjust the saddle, called them they asked for location and forwarded me to the nearest bikeshop.

[@LivingInTheBayAreaToday]

@@mece700 wow. Didn’t know that. Thanks

[@Emtbtoday]

I just bought my first Ebike to For the same reasons really ugly batteries clipped in top of downtube! Jaut unsightly I went for the new German Cube 160 Action team beautiful bike not an issue with anything and had to have the bosch Gen 4 smart system and got £2500 off in the January sale's! Was 7k got it for 4480 carbon bars and front frame triangle which I love as do not trust carbon one bit so happy I have an alloy rear triangle and all kashima coated fox components and all XT only thing I was bummed about was not getting a set of peddles with the bike but got what I wanted the sam hill oil slick horizon they look amazing on the blue!

[@LivingInTheBayAreaToday]

Congrats! Cube not as popular here but I know a couple of guys that have it.

[@petrxxx4752]

Hi there, I don't trust aluminum frames anymore because you can damage them and they can't be repaired :( I was quite scared of carbons, but the high-end ones like Trek, Specialized or Santa Cruz have my trust. The upside of carbon is that it's pretty easy to repair.

[@LivingInTheBayAreaToday]

@@petrxxx4752 Ive only had carbon bikes for the last 25 years. Last time I had a non carbon bike it was titanium. I remember it being “soft”. Before that I had a GT Zaskar which was super harsh.

[@ciprianzamfirescu180]

There is something dodgy here! Please make a clip to see the reality, for example that battery having play in the frame, that is not true, it has a bolt that secures it and when reattach it clicks. Regarding the battery, how many miles did you ride on Turbo? What was the inclination? Please make a raw (not edited) video presenting the bike as is now. Please tell us if you still have the bike and what SC did for you eventually. Thanks!

[@LivingInTheBayAreaToday]

Not sure why you saying dodgy if you watched the whole video I showed it moving. Also when going down you can here it rattle. I have put a strap around it and it doesn't do it anymore. Santa Cruz gave me a diagram on how to retighten it. I'm just having my bike shop show me when I bring it there. Again regarding the turbo/boost mode I showed it on the video. I do still have the bike. If I get rid of it I will lose money. Santa Cruz didn't do anything for me since there was no problem with the bike. The bike shop did something for me because of the scratch on my bike. Home that helps.

[@mtbeliever5833]

Your battery not being snug is your problem. I had same problem. Short life. Annoying rattle. Sounded like Walmart bike. There was a recall.

[@LivingInTheBayAreaToday]

@@mtbeliever5833 that’s what they told me might be the issue.

[@ciprianzamfirescu180]

@@LivingInTheBayAreaToday thanks for your answer! I am sad to hear about this whole experience. I was nearly purchasing one with a great discount. Going back to the battery, because it is loose, it does not have a continous power delivery and it shortens its life?

[@LivingInTheBayAreaToday]

@@mtbeliever5833 I knew I wasn't crazy!!! It does comes loose right?

[@MarioNhampossa]

Beautiful Bike, i was actually targeting this model to replace my old one, but i decided to go with something German made since i live in Germany… my first choice was YT decoy but it was so hard to get my hands in one and constantly on a waiting list… Canyon Torque was a big maybe but I own one Canyon Strive and one Stoic and wanted to try another brand… then I found the Radon Deft 8.0 with Fox components 170mm front and rear and a bit over 4K. Didn’t get to try her properly yet as the weather here sux and the bike parks open only in May… anyway, it comes with the Magura you want to upgrade and sincerely that’s the only thing I’ll be changing on this bike are the brakes, I love the power of the Shimano XT

[@LivingInTheBayAreaToday]

Thank you. I am starting to get a feel for the SRAM Codes so I might be holding off on replacing. I will be upgrading to bigger & thicker rotors (220mm & 2.0). Hopefully that helps a lot.

[@CABEZAS50]

The problems with Santa Cruz are first the made a wrong decision to choose Shimano motor I guess Bosch is much better and they build the must of bike with cheap components in the market are much better options

[@LivingInTheBayAreaToday]

My guess is that the next bikes probably have the SRAM motor or Bosch.

[@petrxxx4752]

I have Heckler 2024 on order. This will be my first time with a Shimano motor, I've been riding a Bosch CX4 until now. But I had a chance to compare the EP8 with the new EP801 (what's in the new Heckler) and the difference is so there. Feeling-wise I don't see much difference between CX4 and EP801 anymore, so yes Shimano wants higher pedaling cadence.

[@LivingInTheBayAreaToday]

@@petrxxx4752 I believe that for general riding purposes the motor doesn’t matter that much. At the end of the day it will get you up the hill faster which is my goal. Having had spent more time on the bike, I am really enjoying & getting my mind blown on how fun/fast it is to go up. The going down Im still getting used to the weight.

[@carterschichtel9678]

I got my 23 base for just over 4k. Gx trans and a brake upgrade and I’ll be at just over 5k. No regrets here

[@LivingInTheBayAreaToday]

WHAT?!?!?!? Jealous...😂

[@carterschichtel9678]

@@LivingInTheBayAreaToday Was a no brainer for sure. Can definitely get some deals at a struggling lbs. Feel a little bad for knowing they probably lost money selling it to me though.

[@LivingInTheBayAreaToday]

@@carterschichtel9678 yeah I think $4k is the lowest that I've heard. The other thing when I bought this I started seeing the "supply" go down. Everytime I went into the shop I literally saw either a Bullit or a Heckler waiting for delivery. I even saw a couple "pairs" being sold. I was told husband and wife. I also wanted to get the extra $600 promo they had which was only until Dec 24th. I could have actually waited. Hindsight is always 20-20.

[@edwinjamotillo1550]

Tip: DON’T swap out Burgtec for Spank… Burgtec components are far superior components

[@LivingInTheBayAreaToday]

Thanks. Good to know.

[@dominicdonohoe9990]

Orbea wild is a far better bike for the money in my opinion. Never knew the build quality was like this. Definitely would invis a bike like this and please don’t get magura. They’re great if you service them after every use

[@dominicdonohoe9990]

Ps. I work in a bike shop and all of the bikes I’ve tested and used I found the wild to be the most durable and best in terms of build quality

[@LivingInTheBayAreaToday]

I demoed that at Seaotter. Couldn't figure out how to work the "race" mode on the motor. That was my first choice!!!! Unfortunately the bike shop I called that had it on sale never responded and by the time they responded I had already purchased the Heckler!!! I was a little bit miffed.

[@LivingInTheBayAreaToday]

@@dominicdonohoe9990 That's not making me feel good 🙃.

[@dominicdonohoe9990]

@@LivingInTheBayAreaToday sorry to hear about your troubles. With the Santa Cruz I hope all gets sorted for you. Haha funny you say it doesn’t make you feel good. I work for a bike shop called Feelgood Bicycles in Ireland. If you ever want any info on the Orbea wild just let me know. What motor is the Santa Cruz?

[@LivingInTheBayAreaToday]

@@dominicdonohoe9990 will do....

[@LMRomao]

practically this bike would be a dream if it didn't have a rockshock absorber and a shimano engine 😫

[@MacRogersrealestatebroker]

The rockshock? No issues there. The Shimano motor is actually ok. The other quality issues are the the issue.

[@raxman80]

Bummer about your Santa Cruz EMtb experience. I have a Bullit and wash it and ridden in so much mud that the rear wheel would not spin. No water problems yet. I have over 1600 miles on it. Yes the battery range sucks on boost. I ride on eco turned down half way on the app and still only get 20 miles and 3500 feet of climbing. But I am around 285lb with gear. I also have a shuttle sl and get around the same range with a little more effort. But it's on its fourth motor🤦‍♂️my dad has a built, heckler, and crestline. He's a little lighter than me but same range.

[@LivingInTheBayAreaToday]

I’m seriously thinking about getting the SL as well.

[@perloid]

This bike looks like it was never used before

[@brokermacelectrified]

I like clean bikes.

[@jokermtb]

Scratch on a mountain bike? Oy vey…. Ever hear of the tradition of lightly dropping a new helmet to get the first scratch in? The shop apologized and offered you various discounts and offers. I think you overreacted

[@LivingInTheBayAreaToday]

That's your opinion.

[@stephendenagy3396]

Your experience seems strange to me. But I would get the Santa Cruz. I have Gen 2 Turbo Levo Comp Aluminum. Got 3,000 km on it. Motor perfect. Never kill the battery. I ride all the settings including off when I need. Of course 100% boost will not last. If you go SL the bike still will be heavy, not quite as heavy, but heavy. I now have upgraded wheel set, got Purple Hayes brakes, 16 degree sweep handle bars. You shouldn’t be having these problems. I have ridden on my Levo in downpours. And the mat finish is indestructible. Handled riding through brush and a couple of wrecks. And no rattling. With the Hayes brakes no worries stopping down hill.

[@brokermacelectrified]

Regarding the finish, the bike mechanic told me that it’s a thing with SC. I agree that I shouldn’t be having issues riding i. The wet. BTW it just happened again last weekend. Bike got wet and the power button wouldn’t work. Shop couldn’t figure out why. After a couple of days the bike turned on again. Leads me to believe that it is a moisture issue. Truth be told I regret not getting the Levo because of these reliability and fit and finish stuff. Too bad because the bike rides well. Im learning to ride on non-turbo/boost mode 😂. So battery life has been good.

[@OG_SQUID_MTB]

I’ll give you $3500 . I’ll pick it up 👍🏽

[@LivingInTheBayAreaToday]

🤯🤯🤯🤯🤯

[@frankpalomino7417]

I’ll give you $3501

[@LivingInTheBayAreaToday]

@@frankpalomino7417 getting close 😜.

[@MrGogogordo]

Friends don’t let friends ride with SRAM brakes. Shimano or TRP, my friend .

[@LivingInTheBayAreaToday]

Does that mean only Magura???

[@evandre02]

Cloud, cloud, cloud.

[@MacRogersrealestatebroker]

?

[@euanbegbie]

Buy a Santa Cruz and replace everything 🤣

[@LivingInTheBayAreaToday]

It’s a disease😢😅.

[@mikehenkelman2111]

Transition Relay over a Santa Cruz....no way. SC makes way better bikes

[@MacRogersrealestatebroker]

Transition was actually one that I really considered. However they weren't selling extra batteries (not an extender) and I kind of knew that I would be needing another battery for how I use it when by myself.

[@ENDUROMASIVO]

I would regret about put this background .. pls put a static image

[@LivingInTheBayAreaToday]

My green screen?

[@silverado5325]

You Tube content and context are not your thing.

[@cruzmacias2101]

i have a specialized kenevo and i really abuse this bike for four years I jump 50ft gaps and it never fails, no codes nothing this thing is an animal

[@LivingInTheBayAreaToday]

I've been riding this again because the rain stopped and its been good. I need to tune the shock. I'm bottoming out.

[@JPedroso62]

If you buy a YT Decoy cost half the price, and completely free problems .And about performance oh boy.

[@LivingInTheBayAreaToday]

I actually was thinking about that and wanted to go down SoCal and visit their HQ and check them out. With what I know now, YT would be one of my choices. Half the price??? I don't remember seeing it that low.

[@JPedroso62]

@@LivingInTheBayAreaTodayyep in Portugal (europe), you buy the core 3 for about 4000€ and the equipment is similar to your SC heckler. I have mine core5 since 2021 and zero problems (2870km) above all DH. No one problem at all.

[@LivingInTheBayAreaToday]

@@JPedroso62 nice

[@derekh9307]

that looks like a 2023 heckler... the 2024 is SL

[@livingincastrovalley]

Its 2024.

[@trailpimp6369]

Santa Cruz is really overpriced but good. I just got a canyon Torque on E 180 e bike and love it. I have the 720 battery and it last me 30 miles. My bike is incredible and only $4800 on Black Friday sale. My brakes are the SLX 4 piston and my rotor in the front is a 220 and 203in the back. My bike will stop on a dime. Good luck with the bike and enjoy

[@LivingInTheBayAreaToday]

Those are great values. The Vitus, Polygon & Marin are too. There was a sale on Levos that Im completely bummed I missed out on. $3500 with the extra 700 battery!!! That’s 2 batteries that came with the bike. 😢 Yes knowing what I know now, bit over priced.

[@trailpimp6369]

@@LivingInTheBayAreaToday If you decide to go with Maguras. The MT5 four piston with the HC1 levers are like $150 a side on Jensen USA. If you try bigger rotors too that will make the bike stop easy. code R brakes are not good for an e bike. 🔥

[@LivingInTheBayAreaToday]

@@trailpimp6369 so I take it the MT5 is the same internally as the MT7?

[@LivingInTheBayAreaToday]

@@trailpimp6369 bike mechanic did tell me that when I switch rotors to get the thicker one and different pads and it should be a lot better. I'll see when the time comes.

[@trailpimp6369]

@@LivingInTheBayAreaToday 🔥

[@CABEZAS50]

When you arrive to Spain try the Mondraker crafty RR and I promise you will put your Santa Cruz on the garbage

[@fpeter01]

You are one of the bad guys why internal routing and integration got popular. It is a fricking nightmare if you have to work on cable management, install new brakes, changing batteries etc. Who cares how a bike look, you can't see it while riding.

[@LivingInTheBayAreaToday]

I'll take that as a complement. I guess 😜. I do visualize myself riding so in my mind I can see myself 🤣.

[@rpiian]

All this stuff is why I will never spend this much money on a bike... Sorry man :(

[@LivingInTheBayAreaToday]

No worries. 😢 Thanks for watching.

[@michaelmann3636]

Well you’re gonna have to stick with it because you won’t re-sell it for anything but a huge loss.😂

[@LivingInTheBayAreaToday]

Oh yeah most definitely. I did think about it for a hot minute 🤣. But the loss would be too much. It is fun.

[@MrDaymien1]

Great frames, spec on the bikes offered are shite or way over priced. Why don't you see many SC ebikes ? SC doesn't satisfy the consumer, its that simple Santucruz bikes are the best at doing what people did yesterday.,not great innovators but excellent executors of well made reliable frames . Not offering frame only on the ebikes like the rest of the line up I feels pushes many loyal customers away from the brand as direct sales bikes offer as good or better bike packages. Unless you are getting a huge discount on a new SC ebike, they just are not worth the money.

[@LivingInTheBayAreaToday]

I agree with you on selling just frames. I would like to see bike manufacturers start offering just frames for sale. Atleast Specialized sells frame only options even though its only the S works version. I actually almost pulled the trigger on one but it was going to come out more expensive for what I budgeted.

[@228slide]

I will not accept a bike when batteries cannot be locked in properly. Also when you have codes on a new bike there is a contact issue and shud be returned. You took delivery of a defective bike and made a deal with the devil.....get rid of it and get something else.

[@LivingInTheBayAreaToday]

🤯🤯🤯🤯 Holy crap. That's a little bit over the top don't you think? It never occurred to me that I took delivery of a defective bike. Have you had experience like this before?

[@topchoice1621]

Santa Cruz bikes suck balls and are overrated and you are supposed to get tired it’s still a bike lmfaooo smh 🤦‍♂️ people think having e-bikes makes you superhuman lol 😂

[@LivingInTheBayAreaToday]

On the climbs, YES!!!😅

[@malanalan1]

clickbait!

[@LivingInTheBayAreaToday]

Thanks for clicking/watching 😊.

[@matthewmansfield2384]

As a bike mechanic, next to department store bikes, Santa Cruz bikes are the worst to work on. Build quality is poor, linkages, swing arm mounts and pivots never line up properly, and they do not age well. I would rate them as low quality.

[@LivingInTheBayAreaToday]

Geez. Not really what I’m wanting to hear 😢.

[@CarlosOrtiz-zv8fq]

hard pass if i buy santa cruz i want a real bike and goint to repair once a year, not a wannabe moped that breaks after 2 days

[@LivingInTheBayAreaToday]

Moped???

[@CarlosOrtiz-zv8fq]

worse than that, a moped would not required so much repair@@LivingInTheBayAreaToday

[@LivingInTheBayAreaToday]

@@CarlosOrtiz-zv8fq that is a true statement 😭😭😭.

[@microfiz]

LOL! You would have had a different experience if you didn't buy a Santa Cruz. E-bike all the time? NOOOOOO!!!!

[@LivingInTheBayAreaToday]

Better yet, go back to work.....