Hi,in a hp pagewide enterprise color 556dn printer is the duplex module necessary for the printer to work? Or is it just for double-sided printing?
@daviT_con_T4 жыл бұрын
its needed as it has a sensor, that if remove, the printer wont work.
@michaeldernbach52442 жыл бұрын
thank you
@HPSupport2 жыл бұрын
Hi Michael, thanks for contacting HP! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - HP Social Media Tech Support
@325ODA2 жыл бұрын
Just received the duplex module. There appears white "padding" or "packing" inside the lower chamber. Does it need to be removed? If so, how?
@HPSupport2 жыл бұрын
+Noreen Fifield Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@stag4x43 жыл бұрын
Excellent thank you. well explained👍
@HPSupport3 жыл бұрын
+Morris Turner Glad to know that the video was so useful to you!!
@maciektt61913 жыл бұрын
Hi after change duplex module in my printer ,after 3 day a had streaks on pages. Can you tell me how can I fix it.
@HPSupport3 жыл бұрын
+maciek tt Please refer to the instructions under this document to fix this issue: bit.ly/38SwPdp
@ianhiepler1202 жыл бұрын
I have the mfp m577 what do I do to replace this there is no left side door
@allenrumrill79205 жыл бұрын
is the duplex module the printer cartridge?
@HPSupport5 жыл бұрын
+Allen Rumrill Nope. The duplex module and the printer cartridge are different.
@EstaCarla5 жыл бұрын
Where can I buy a replacement of the duplex module in Mexico?
@HPSupport5 жыл бұрын
+Carla Escobar You can search and purchase parts from here: partsurfer.hp.com/search.aspx Please select your country and enter the serial number of your unit. You can also contact our phone support team. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@ChrzaniK5 жыл бұрын
Hi there! I need to know how much pages i can print on one Duplex Module ?
@daviT_con_T4 жыл бұрын
100k
@keaco735 жыл бұрын
that's a duplex module or the ink collection tray??
@HPSupport5 жыл бұрын
+Keith X It's a duplex module.
@Inktonerma3 жыл бұрын
Both. It's called a duplex module but it serves as the waste ink container also, hence the horrific gunkiness you see on the rollers :) Tbh I don't know why their labeling never mentions that this is its dual function.
@MrFinnyous2 жыл бұрын
Replaced the duplex module and reset it but I continue to get the same "replace the duplex module" error message
@HPSupport2 жыл бұрын
+Nicholas Finn Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qSLKfS
@wissamwissam85604 жыл бұрын
HP 477 0xc6fd0013 Error ?
@HPSupport4 жыл бұрын
+wissam wissam This is likely a print head defect and you would need to have it replaced.
@daniellepierce36406 жыл бұрын
When I push the Back Button one time, it disappears. Therefore, I cannot push it 4 times. Anyone else have this issue, and what do you do about it? Thanks!
@HPSupport6 жыл бұрын
+Danielle Pierce Please follow these steps for removing and replacing duplex module: 1. Press the latch to open the left door. 2. Grab the duplex module and then pull it out of the printer. NOTE: When removing the duplex module avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. Keep the duplex module level to avoid spilling any maintenance ink. When removing the duplex module, do not let the bottom of the duplex module touch or rest on the ribs on the left door, which will damage them and might lead to paper damage and jams. 3. Detach the top of the output bin from the printer, and then pull the bin up to remove it.
@daniellepierce36406 жыл бұрын
Thanks, but your reply did not answer my question. I successfully installed the duplex module. My issue was with clearing out the error message on the control panel after installing the duplex module. After trying repeatedly, I realized that when you push the Back Button one time, it disappears. You should then push that space on the panel 3 more times (even though you no longer see the Back Button). It would be helpful if the video explained this. Thank you. All is well here now. :-)
@manganimaful5 жыл бұрын
@@daniellepierce3640 hi, to answer your question: you have to continue on pressing the back button even it disappears then you get access the support menu
@balancephysicaltherapy92924 жыл бұрын
I replaced the Duplex Module, but every time I print I'm still getting an error "Print Quality Warning. To maintain print quality, remove and re-install the duplex model." Anyone know how to fix this error?
@HPSupport4 жыл бұрын
+Balance Physical Therapy Remove and then reinstall the duplex module. If the error persists, replace the duplex module.