Removing & Replacing Parts | HP EliteBook 860 G9 Notebook PC | HP Computer Service | HP Support

[@abaj006]

Good to see HP promoting repair, and increasing the longevity of their devices. This is totally the opposite of Apple products, which are based on an anti repair policy.

[@HPSupport]

Hi there, thanks for contacting! We are delighted to hear that the videos are so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@章喆宇-m4m]

Hi, Everyone I was the mechanical designer of Elitebook 860 G9.

[@HPSupport]

Hi George, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading SSD on your notebook. I will do my best to assist you. Please refer page number 2 of the user manual to know about supported storage: bit.ly/3VxKcnM Binu_HP Social Media Tech Support

[@HPSupport]

Hi there, thanks for contacting! I understand that you need to know about removing and replacing parts of HP EliteBook 865 16 inch G9 Notebook PC I will do my best to assist you. Please refer the user manual of your notebook as it may help you: bit.ly/3BwoSZ9 Binu - Social Media Tech Support

[@Damian-tx9tr]

There is a huge bug on current Elitebook generation. I checked 860 model in detail and it doesn't allow you to upgrade or even replace RAM even by user manual it should be possible by customer. I tested it with different 860s, different RAM brands. Even replacing the originally built-in 16 GB Samsung 4800 MHz DDR5 single rank by exact the same but new on - it doesn't work. Num and Caps Lock always blinking 5x which means memory issue. I'm IT technican and tried reallly everything. CMOS reset doesn't help. It is blocked by HP even it should be replacable by customer. The funny point ist, that 860 (Intel CPU) and 865 (AMD CPU) are the same laptops just with different CPUs and 860's user manual says RAM upgrades are "customer self-Service" and 865's user manual says "only by authorized HP service". It is a huge bug HP, fix it ASAP!

[@Damian-tx9tr]

PS - I'm IT technican and tried reallly everything. CMOS resets dont help. Disabling TPM, Bitlocker, updating/reseting bios, checking bios settings or factory reset neither.

[@HPSupport]

Hi Damian, thanks for contacting! I understand that you are experiencing an issue with the memory of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

[@Damian-tx9tr]

@HPSupport: I contacted the HP support and even they can't upgrade RAM. HP.. Shame of you as you selling laptop as customer self-upgradable but at first it is not possibile and secondly it looks like not possibile in general as even HP can't/wan't do IT!

[@mrh7731]

I think I ran into the same issue with the 860 G9 16" but got it working, if you leave it for about 5 minutes after it does the keyboard flashes, the fan revs up it does eventually boot. I upgraded from 8GB to 2x 8GB (using HP branded samsung RAM). I did also try unplugging RTC battery connector and main battery to flush the motherboard settings.

[@Damian-tx9tr]

@@mrh7731 congrats, I didn't have this luck as I did the same for above 30 min after RAM upgrade and it never wanted to boot again. Even I remove the the RAM and move back to the original configuration

[@HPSupport]

Hi Zobi, thanks for contacting! I understand that you need to know whether you can remove the memory of your notebook. I will do my best to assist you. It has two customer-accessible memory module slots (small outline dual in-line memory modules (SODIMMs) supporting up to 64 GB of RAM Binu - Social Media Tech Support

[@georgesunil5996]

How many M2 SSDs can it take? I want to replace the 1TB SSD with a 4 TB one. I would want to retain the original 1TB to make it a total of 5TB SSDs assuming that it has two M2 slots?!

[@nidzabgd]

Hello. Could you tell me what screen panel is used in the WUXGA 400nit version of the laptop? Thank you.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the display panel. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support

[@chrisbell3972]

Hi. How many pin has the LCD panel? Thanks!

[@HPSupport]

Hi Chris, thanks for contacting HP Global Social Media Support! I understand that you need to know about the number of pins of the LCD. I will do my best to assist you. Please refer 'Display' under the specs from here to get this information: bit.ly/3p7Qe4e Binu_HP Social Media Tech Support

[@ebast7734]

Are the step similar with the 865 which is the AMD version ? I'm not expecting a 100% identical repairs since it's not the same processor/socket, but i want to judge the repairability of the 865. There isnt much resources on the internet, iFixit doesnt have a guide yet. I'm interested in the most essential like battery / ram / M.2 , and hopefully it's as simple as the 860 models

[@Damian-tx9tr]

@HPSupport: I contacted the HP support and even they can't upgrade RAM. HP.. Shame of you as you selling laptop as customer self-upgradable but at first it is not possibile and secondly it looks like not possibile in general as even HP can't/wan't do IT!

[@jehazel75]

Do you have a part number for the ribbon cable going to the Smart Card Reader Board?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the ribbon cable. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/4alq94W And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support

[@jehazel75]

I was able to find and order the Smart Card Reader Board but it did not come with the ribbon cable to attach it. I do not see the ribbon cable in the parts surfer. Can you point me in the right direction?@@HPSupport

[@tannguyentronghoang378]

Hi, can I connect ethernet cable via USB-C extended device. I can do with my G5 HP but I couldn't success when try with my 860 G9. I can't find the driver for USB ethernet.

[@HPSupport]

Hi Tan, thanks for contacting! I am here to help! Could you please elaborate the issue? Let me know! Binu - Social Media Tech Support

[@Alexander-the-Mediocre]

How do you replace the keyboard. Is removing the system board and battery good enough or do you need to remove everything? Is it part of the palm rest?

[@HPSupport]

Hi Alex, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the keyboard. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu-HP Social Media Tech Support

[@devinmoodley4061]

@@HPSupport Is there a tutorial on how to replace the keyboard? You didn't provide any information

[@devinmoodley4061]

Did you figure out how to replace the keyboard?

[@captainzobi]

Man I really hope the RAM slots arent locked down, if it is locked down then why not just solder them to remove the illusion of repair and upgrade?

[@Damian-tx9tr]

For my it was and HP support had no idea by themself as it is new product