Removing & Replacing Parts | HP ZBook Firefly 14 G9 Mobile WS | HP Computer Service | HP Support

Watch an expert remove and replace various product parts when servicing or upgrading HP ZBook Firefly 14 G9 Mobile Workstation. Follow the steps in this video to properly remove the specific parts and then safely install the replacement parts for sustained or improved performance. You can directly skip to the specific chapters in the video corresponding to the parts to be repaired and replaced.
Chapters:
00:00 - Introduction
00:17 - Base Enclosure
01:55 - Battery
03:34 - Memory Modules
05:54 - M.2 Solid State Drive
07:57 - Wireless LAN Module
09:46 - Wireless WAN Module
12:33 - Audio Jack Connector
13:48 - Nano SIM Card Tray
14:26 - USB Board
16:40 - Left Speaker
17:45 - Right Speaker
19:05 - NFC Module
21:11 - Smart Card Reader Board
22:24 - RTC Battery
23:37 - Fingerprint Reader
25:28 - System Fan
29:06 - Heat Sink
31:14 - System Board
36:55 - Touchpad
39:47 - Display Panel Assembly/Top Cover with Keyboard
42:39 - Display Bezel
44:14 - Hinge Cover
45:49 - Display Panel
48:57 - Display Panel Cable
50:07 - Hinges
51:47 - Webcam
53:16 - Hub Board
55:12 - Webcam-Hub Cable
57:08 - Hub System Board Cable
CAUTION: Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.
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Removing & Replacing Parts | HP ZBook Firefly 14 G9 Mobile Workstation | HP Computer Service | HP Support
• Removing & Replacing P...

[@Streamsofwater07]

Can you add a heatsink to the SSD when replacing it?

[@ChesterLau]

delivered today. slot 0 is with 32G DDR5 4800MHz RAM. slot 1 is empty. pondering to add another 32G to it as to become 64G RAM in total! great for light daily office work.😀

[@HPSupport]

Hi Chester, thanks for contacting! I understand that you need to know about upgrading memory of your computer. I will do my best to assist you. Please refer 'Memory' under the specification page to know about the supported memory: bit.ly/3cEQxxG Binu - Social Media Tech Support

[@chrisbrown3780]

Fantastic - when will it be released?

[@HPSupport]

Hi Chris, thanks for contacting! I understand that you need to know the release date of HP ZBook Firefly 14 G9 Mobile WS. I will do my best to assist you. You an keep checking it here: bit.ly/3HU8DXF Binu - Social Media Tech Support

[@creedonjm]

What about replacing the keyboard/top cover? Remove everything and then put it on the new top cover?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing keyboard/top cover. I will do my best to assist you. The top cover with keyboard remains after removing all the spare parts. Regards, HP Support

[@musicmaestro88]

Which cable controls the keyboard? I think mine needs a reset (at mininimum) and maybe a replacement (worst case).

[@HPSupport]

Hi there, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu - Social Media Tech Support

[@musicmaestro88]

@@HPSupport yes. G, h, backspace and arrow keys don't work. Seems to be a common hp fault. I'd want to reseat keyboard cable before replacing it entirely. Drivers are up to date.

[@HPSupport]

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3F8LZsZ Binu - Social Media Tech Support

[@philipkuona]

Hello. Is it possible to replace the keyboard on the HP Zbook Firefly 14 G8?

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the keyboard. I will do my best to assist you. The top cover with keyboard remains after removing all other spare parts from the computer. Regards, HP Support

[@sayris01]

What's the working temperature for the M.2 solid state drive? Mine is around 63 Celcius and the fans are always running. It's annoying..

[@HPSupport]

Hi there, thanks for contacting! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP computer? May I know the computer you are using? Let me know! Binu - Social Media Tech Support

[@sayris01]

@@HPSupport Hi, I'm using a firefly g9 14 inch. I also made a thread on the official HP support site and the conclusion till now is that there is a combined problem: BIOS Sensor Fan. So the fan is randomly ramping up from 900 RPM to over 2800 RPM in idle. I made a screen capture with monitoring the temperatures and the fan RPM: kzbin.info/www/bejne/rGPVl2SHo76Zaqc&ab_channel=sayris01 My guess is that somebody from hp support schould adjust the fan curves via update.

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support

[@marcoslopezlopez8529]

Hello. I’d like to buy a nano sim card tray cause i have lost mine. Where could i buy an original replacement? thanks

[@HPSupport]

Hi Marcos, thanks for contacting HP Global Social Media Support! I understand that you need to purchase Nano sim card tray. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support

[@syednazmussakib4206]

I have hp firefly zbook 14 g8 without dedicated graphics, 16gb ddr4 ram running on it... I want to know if that ram is soldered on the motherboard or not? I would like to upgrade it myself if not soldered Note: my laptop has no dedicated graphics, only running intel iris xe, i5 proccessor Thanks

[@HPSupport]

Hi Syed, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your computer. I will do my best to assist you. Checked the specification of your computer and found the memory is soldered on motherboard. Regards, HP Support

[@syednazmussakib4206]

@@HPSupport so how can i upgrade the ram... If it is soldered

[@HPSupport]

Thanks for the reply. The memory on your computer is not upgradeable. Regards, HP Support

[@HPSupport]

If the notebook is without discrete graphics card, for best ZBook Firefly 14 G8 Mobile Workstation Laptop performance use the maximum amount of 64GB, fill all the slots with the max allowed memory per slot for your Laptop. Regards, HP Support