Repair Shops Won't Tell You This, But I'm Spillin' The Beans!

[@Chickanic]

Thanks So Much For Watching! Hopefully This Saves You Some Time, Money and Frustration! Don't Forget To Check Out My Amazon Store For All My MUST HAVE Small Engine Repair Tools and Some of My Favorite Things! Here's A Link! ➡ www.amazon.com/shop/chickanic?ref_=cm_sw_r_cp_ud_aipsfshop_KH39EH7XCY2V3DA2JQVV

[@bobwollard9105]

Another example of how the small businesses have to "suck it up" for the big corporations. Kudos for the little guys. They make America run. 👍

[@Randy_in_Pittsburgh]

Exactly. It's the small brick & mortar businesses for Heather and I every single time if it's at all possible. The giants didn't make this country. Small businesses, however, did.

[@keithosterkamp6207]

You reallly go above and beyond for your customers. Thanks for all your efforts.

[@alharris3157]

Great info and shows how manufacturers don't care about customers but dealers do. Well done Bre!

[@jimb032]

That is not really the case here. The motors are sold through an OEM channel program that obligates the equipment manufacturer to handle warranty issues. They were given the appropriate pricing when they bought x number of engines and it's in the contract

[@davidkettell5726]

Another wonderful public service announcement ,you are hands downm the best place for customer service on the internet .

[@joeblow3939]

❤ That Hot Springs Dealer is above and beyond great customer service 👍👍

[@jerrykonstigh1352]

You are absolutely wonderful in your "Consumer Information". It's damn lucky that there is someone who actually stands on the side of consumers. All credit to you :) Jerry from Sweden.

[@markmcmeen287]

Some of the John Deere dealers are still "old school." Mine handed me the manuals when I bought my mower. He said, "You can read this stuff if you want to, but if you have trouble, you know where you got it." He meant every word and has lived up to it.

[@ProductiveRecreation]

A great dealership WILL take care of their customers because they want their business in the future. If you’re buying a piece of equipment, shop the dealer… do all you can to figure out if they will stand with you for the long haul. That’s important. When you find a dealer like that, patron them!

[@johnwetmore1527]

I just had a brake system recall done on my John Deere 1025R tractor. The dealer sent a service truck to my home and did it free of charge.

[@MikeD-ne6ie]

Very nice of you to do a little investigative reporting Bre! I’m sure the owner’s affected appreciate that info! God Bless you and have a Happy New Year!

[@MusicSensations1971]

I'm glad to see they're still American owned repair shops out there that will go above and beyond for their customers !

[@RL-ep5gq]

Great above and beyond by both you and independent J.D. dealers, thanks

[@robert953]

I would replace it myself and tell them to stick their recall!

[@oscarsalas3200]

I purchased a 2023 Scag Vride 2 from a private seller that came with a kawasaki engine, and I buy parts from a dealer that sells kawasaki parts he told me about the recall on the voltage regulator he order one while I waited he told me to disconnect the battery and when I got the new one he said to disconnect the old voltage regulator and bring it to him its really easy no need to bring the whole mower to the dealer but every dealer its different he didn't had to do this for me he told me about this problem long before they send the recall letters after this I appreciate him more.

[@tony8354586]

Was the recall for the FX line? Cause I have a FX1000…please let me know, Tony

[@oscarsalas3200]

Yes I have an FX921V

[@Google_Is_Evil]

That was nice of the dealer. I know that in automotive it has to be done by a dealer mechanic and the VIN of the car has to be communicated to the manufacturer so there is a central registration of which cars have had the recall done. They are not allowed to trust customers or 3rd party shops to perform the recall work. Not sure how it works for mowers but I can see that in certain countries liability laws make it a risk for dealers to just hand out parts to customers to do a safety recall.

[@stephenreiner1523]

We like the fact that you're human and honest.

[@stephanwolf5075]

Also as an FYI for people that have a Tractor Supply nearby; a lot of them have trailer rentals reasonably priced. My local Tractor Supply has half day utility trailer rental for $20. A new trailer that would fit my mower would be about $2,000, so that's a lot of mower hauls until breakeven. Of course, it would be a lot more convenient to have one to use anytime, but how often do you really have to haul a personal use mower in for repairs?

[@paulprigge1209]

If you have a tractor supply chances, are you have farmers around or related. Establish relationship with them. It will go along ways. Sam will even let you borrow stuff if they understand your character. That’s not everyone understand some will even help you out.

[@jamestboehm6450]

Bre, you are a queen. Nuff said

[@donnyarmstrong9559]

"Yes, yes it is" I love it when you do that! Welcome to Y2K+25 Y'all! I thing we are in for a good one! Living my best La Vida Loca here in southeastern Arizona

[@jw8292]

Definitely agree with you here. Any type of recall or warranty work should cover transportation or a mobile service tech, as most people aren't going to be able to transport a riding lawnmower themselves, and Deere does it for the big tractors all the time. Glad to see some dealers stepping up though.

[@brucecole4907]

I was told by the local JD dealer that this recall includes them picking up and dropping off my 740R zero turn mower. They have picked my machine up and I have not yet got it back yet but, they told me specifically that pickup and delivery IS covered in this recall!

[@markwhite6782]

You must have a good local John Deere dealer. Our local dealer would not do that.

[@brucecole4907]

@@markwhite6782 IDK, they told me the recall paid for them picking up and delivery after recall is completed.

[@jimw1615]

@@brucecole4907 Boy, do you have a hardheaded opinion on this subject, Bruce. Have you considered that your local John Deere dealer just said it was covered by the recall to simplify the explanation and is really absorbing the cost of doing so? Did you hear the call made to John Deere corporate HQ in this video where the JD representative specifically stated that JD does not cover pickup and delivery costs in its warrantee? The bottom line is that your local JD dealer is transporting your tractor at his cost, in any case.

[@brucecole4907]

Yes, I listened to the entire video and heard the call with JD. Hardheaded? Not really, but I don't make a lot of assumptions with a lack of knowledge or experience; maybe you should try that sometime. I have worked in the appliance and computer manufacturing industries for 39 years. During that time, I experienced many different arrangements negotiated between manufacturers and their dealerships - some were made public, many were not made public or were exclusive to specific dealerships. The JD person on the call was simply following the company communication policy that they were supposed to follow. Oh yeah, I also have the recall letter directly from JD, which states, and I quote, "John Deere has developed a Recall/Product Improvement Program (PIP) to address this issue, and the details have been released to your authorized John Deere dealer. All items necessary to complete this PIP are currently available and will be provided at no cost to you."

[@ronmack1767]

Thank you for this information. I appreciate it. Thank you for taking the time to produce the videos. Be safe and God bless.

[@charleseddy9903]

You are truely Amazing, thank you for being you.

[@gungadinn]

Bree found the unicorns in dealerships. My one and only recall was for a Poulan Pro mower with a defective fuel tank. The mower was less than 2 years old when the tank developed a leak. My authorized dealer was more than happy to sell me a new tank. Less than 6 months later, the new tank started leaking. I checked the CPSC website and found the recall was more than a year old, yet my dealer sold me a tank that should have been sent back to Poulan for the new design. The dealer refused to allow me to replace the tank under the recall. Mower sat for 6 weeks awaiting repair. That was the last of the power equipment I ever purchased from them.

[@matthewbeaver5026]

Charged ya for a bad part. That should've been replaced for free with an updated version. I could understand if they sold it to ya. Then the recall came about after. They seen an opportunity to make $ on defective equpiment and jumped at it. Ppl these days..

[@1anthonybrowning]

⁠​⁠@@matthewbeaver5026 shops in my area generally provide a 30 warranty on parts.

[@davebruins8623]

Some people know how to do customer service. Seems like it is always the little guys that have to do the right thing.

[@danewert2306]

Thank you for alerting me of this recall. I have 2 Gravely zero turns with the Kawasaki engine in question. Thanks much Chickanick!!!!

[@robert.brokaw3829]

Keep making options available for all those customers that have no place to turn. Stay safe

[@hiscifi2986]

If it is just a regulator that needs to be replaced, you would think they should offer a home visit service. That way one technician could do about 6 per day, from his van.

[@markellis6886]

You Rock chickanic. Honesty is the best policy.

[@jjsmachine]

Hmmm I have a Ferris ZT with a Kawasaki engine and haven't heard anything. I thank you for the information and video. I will look this up and see if my machine is affected.

[@jakeschisler7525]

I bought my Gravelly zero turn in south Florida and it has the Kawasaki engine. I had never thought about it till you mentioned it about when I bought it how they delivered it for free but onetime I needed it to go to their shop that they charged me 125 dollars. The second time I called for them to come and get it, the pickup guy fixed it in my driveway and didn't charge anything. Now I live in Missouri but I bought a trailer in Florida to bring the mower with me and so I have had to haul it to a dealer here. Only problem I ever had with this Kawasaki was the keyway on the crankshaft where the PTO is. The dealer made something otherwise I would need a new crankshaft and his fix was only $2.50 compared to a lot more money. It may last a long time or crap out sooner.

[@ljprep6250]

It's nice that OhDear shops will pu/del the equipment for free. THAT is customer service, and most people stay (for life) with folks who provide that for them. I know I do. I imagine your customers stick with you for that same reason. Kudos. Quick question, Bre. I've been seeing Member Only vids in my feed (more of those than your regular vids) for the past couple weeks and wondered what's up with that, since I'm not a member. I'm just subbed/like/comment on your great vids.

[@Charles-l6h4b]

in 1997 I bought a Yardman tractor. After two years, it stopped working (something to do with a pushrod I recall). I paid to have it transported and repaired. I wrote to Briggs. They sent me a check for the full amount. That mower lasted 27 years (AND I sold it for $20) while my boss went through 3 John Deere's. Briggs is all I will ever buy.

[@ChuckD59]

Amen to all the other comments, and thanks for this (Even though I don't own a Kawasaki anything). But I have to ask: house calls? I don't know where the regulator is, but is this something that a mobile repair guy could come around and do the work? High praise for the local shop though. I've contributed over ten thou to one's revenue over the past ten years It's been absolutely worth it too.

[@WilliamBowden-u7n]

Thanks for the advice and info.

[@davidabernathy4553]

Well now this was an interesting video and I got the same recall letter. My recall was on a 2022 Hustler. X1 with the Kawasaki motor and it stated that my machine could just all of a sudden catch on fire. The recall letter said that I should disconnect my battery cables and get it into my authorized dealers as soon as possible. So when I called my authorized Hustler dealer he did not have any of the voltage regulators. The dealer told me that he was working on it and as soon as he could get the necessary part that I would be given a call. Fortunately I did and do have a trailer because otherwise my dealer would not pick it up without a charge charge.

[@jasonfechner8913]

You are awesome. Thank you for the continued great advice and help!

[@jd1029]

If you buy new at JD dealer, there is a warranty option that includes free pick up and drop off for any problems.

[@hotpuppy1]

I'm sure that costs extra.

[@bstevermer9293]

“Free”

[@hugh007]

Option?

[@kookiethebear]

This is an extended warranty vs the manufacturer's warranty associated with the purchased item.

[@matthewbeaver5026]

A recall. And warranty. Are 2 entirely diff things!

[@geraldhuddleston1464]

I was watching this video and figured since it was the latest you read the comments. I was wondering if you had heard of ,or had experience with Pri G the additive for old gas.It's used by the refineries and recently came on the consumer market place.

[@jc-d6179]

I'll stick with my 20 year old Briggs side valve! ❤❤

[@abrahamwestmoreland7241]

HAPPY New Year, Bre and Ron!

[@Cestdelamerde]

Hey Chickanic - always enjoy your videos! I have a couple of JDs, but they're both more than 10 years old. I wouldn't buy one today - damn shame that management of those companies is running them into the dirt. Anywho - cheers and Happy New Year!

[@bubbabubba2013]

2 also. Both are over 13 years old.

[@jRieg]

I had a wind chill of minus 17 the other morning I would love to have 22 degrees. Love your videos !!!

[@RuneCarverLLC]

🤔 Evidently if you have one of these JD Zero Turn mowers you might get lucky and stand by it while it bursts into flames, thus warming you! 👍👍👍

[@richardcranium5839]

i worked for an orange tractor dealer. they made deals with kohler kawasucme and briggs and scrappem that if they used thier product. their dealers warranteed then through big orange. then orange would settle up later. if there was a recall they would pay an hour travel time for a tech to go do it and in extenuating circumstances more. also if a recall was too far it would get transerred to the closest dealer. they were very serious about recalls.

[@georgethayer6692]

I got a letter from John Deere regarding this back last April. I’ve got an m930, a different line. But it was nice of them to put that out there.

[@beandrive]

Thanks for the info and your research, you are inspiring.

[@zackbiegs93]

Love your videos and the advice you give

[@rickszabo4312]

Wow you have got some great dealers out there, those guys are pretty smart, I would have them pick my unit up for the recall and since it's in the shop ,they can perform some servicing on the mower, like an oil change , lube .blade sharpening, inspect belt wear ect.

[@tonywelch7786]

Hey Bre, love your videos downunder in NZ. 2 questions. 1. Honda engine GP200 the lastest replacement (or addition) to the GX200. Brand new, a few hours running & fouls the plug (sooty). Read online it seems common, including air mixture screw & lots of suggestions but no one can say why. Dealers don't seem to know either. Some GX200s as well. Have you heard of this? Suggested remedies? 2. Stihl FS38 trimmer. Year old running fine then suddenly won't. Everything like brand new, including carb parts. Seems common even new out of the shop. Dealers replacing carbs, sometimes repeatedly. Tiny holes inside the carb barrel body that cannot be go to can be the only thing uncheckable. Replaced carb with a non OEM online from Australia made in China? works just fine. Have you heard of this problem ?

[@ws-xc4kr]

i live in kc suburb we got hammered with the vortex,snow blower fired up flwless,thanks to watching you!!

[@poolmotorrepairguyFL]

The Florida pool pump motor repair guy 32750 approved ! That was good info & see = Chickanic

[@ricksaint2000]

Thank you Bre

[@rwadhams1]

wow, that is REALLY bad!! Thanks for the heads up. It is not cool when repair shops have to face frustrated, angry customers and mechanics have to take the brunt of it. WOW!

[@syscruncher]

Fantastic, I just bought on of those John Deere zero turns with the Kawasaki…

[@JohnSmith-pl2bk]

It will be under warranty.

[@stevepelino5986]

Very informative video. Thank you for sharing!!

[@aeroforce100]

Thanks for the video. It will be interesting to see If JD actually replies with an explanation as to why their phone number is no good.

[@1boortzfan]

Bre, you are one classy lady. Keep up the great work.

[@bowdoin5063]

Thank you for your effort

[@r1mein54]

Thanks for the update. Has anyone found out the name of the company that made that bad regulators that Kawasaki installed on the engines?

[@jeffreygraf3358]

Kudos to those repair shops!

[@WillamWeaver]

Thanks for the research

[@LoftechUK]

It’s all about calling out and checking about.

[@mike.4277]

I have a 2003 Kawasaki engine on my Cub Cadet. Still runs like new

[@franklaskus2395]

At least Harley paid for the pick up when the 06 cruise drive transmissions had problems.

[@georgepruitt637]

And Honda paid for their flat lobed camshaft [after ten hours use] . I replaced quite a few GX camshafts under warranty.

[@I_Am_Your_Problem]

@franklaskus2395 After they took money from the people for a bail out, and after they paid representatives to pass legislation to protect their interests over that of societies interests.

[@kencurtis228]

TY for Sharing

[@joemarlett8590]

Excellent information. Thanks

[@matthewbeaver5026]

Glad we got the cub with a Kohler 😂

[@barrynamendorf7549]

i had a recall on a craftsman snow blower 15 ears a go craftsman scheduled a mechanic to come to your house.

[@BG-vq9fd]

John Deere covered the transportation on my brake bell crank repair. My JD brake letter said they would cover transportation or on sight repair.

[@davidcharles3131]

I called my local JD dealer and they also would pick up my mower, however they did not have the parts and had no idea how long before parts would be available.

[@jimeckenrode1271]

Thank you for this information, I bought an Ariens Zero turn in 2024 with the Kawasaki engine but the mower is put away in storage so I can't check the serial number. Guess I will have to wait until spring.

[@PaulGibson-f7x]

Brilliant absolutely brilliant

[@charger99ful]

Good video…….guess next time I buy a John Deere ask at the dealership before buying, ask if they do pickup n delivery for recalls…good to know

[@canoetipper019]

Love that the recall number is no longer in service...much like going to a store on the first day of a really good sale to find out the product you went for was sold out...even though it's the first day of the sale and they just opened their doors...lol. Wat h out for those dealers' letters...lol.

[@terryholloway9930]

Thanks Bre

[@markdavert3063]

I'm puzzled some of those dealerships said that they will pick it up and delivery but they never mentioned the word free.

[@JoelSavoy-x4v]

Good info. Thank you!

[@FeralPreacher]

How did you get a real person to answer the phone? ANY company I call, be it insurance, electricity, propane, or other get a computer with 20 questions and a waste of time. I am amazed that actual persons answer phones today. Thanks for your efforts on our behalf.

[@SheilaDawdy]

Thanks so much

[@charleshenderson1174]

Thanks Bree

[@jimmyking8206]

Great info, Your awesome 😊

[@dragogranic8171]

You are an amazing human being

[@Paul-p1j3o]

I’m sure glad that I decided to go with the Kohler, even though everybody said oh the Kawasaki’s are better motor

[@bigcharliesmodelgarage296]

Thanks for sharing 😊

[@pyrog.c.c89]

What is the zero turn you would buy? Thanks

[@dennislamers986]

I wonder if you were a dealer calling the Kawasaki Hotline how the conversation would go. One of the Deere dealers has about 12 stores. I don't think their going to eat that many pick-ups/drops. So why would it be just zero turns? Thanks for the videos, I learned alot from you.

[@davidyoung7955]

Thanks for the time and trouble I have a 25 year old craftsman lol

[@johnbrown9003]

Thanks for info Bre. I have a Gravely with Kaw engine. I didn’t get a letter about recall. Can I go to the web-site you put on screen and check if my engine is on list Thanks

[@artpendergraft4989]

Transportation is covered under the recall warranty but it is just for about 50 miles.

[@jimbrewer2893]

Good info.

[@terryross6070]

I used to work at a Kawasaki motorcycle dealership. They are always having recalls.

[@richardbrobeck2384]

Great video !! happy New year !!

[@WayneSpears-e4i]

Thank you Bre very helpful info................................................................................................Fort Worth,Tx

[@tywebbgolfenthusiast8950]

I have a JD Z720E and got the letter. I called my selling dealer and they are going to come out to my place and install the new voltage regulator or alternatively offered to pick it up. FYI, The letter told me to disconnect the negative battery cable in the meantime.

[@kygtx]

Thanks for the content! Always enjoy.

[@garygarza9074]

I lived on the hawaiian island of Kauai for 5 yrs. There was only one person on the whole island that repaired mowers, trimmers, chain saws, etc. Long waiting list.

[@BIG4X4HEAD]

Kawasaki engines built for John Deere have a special designation model number "as07, bs12.." Some Kawasaki engine parts are only available through John Deere.

[@2reelyakrz481]

Ahhhhh!!! Who needs voltage regulators anyway? What's wrong with a 12 volt system getting fed 37 volts on occasion? 🤣😂🤣💥

[@RJN82]

Customer (at least with some dealers) is still alive! What a shame they won't let you perform the regulator swap via FaceTime, Zoom, or some other monitored method.

[@Pure_KodiakWILD_Power]

I was gonna say I'm glad my p.i.t.a. newer Exmarks have Kohlers....but I can't even say that 😂🙄 ....especially that damn Exmark 30 🤯