Repair sleep number (Select Comfort) bed control display

[@rickc2593]

Thanks for your fix. I heated the display until it turned black then pressed lightly with an eraser. Then set the hair dryer to cool to cool everything down. Put the board back into the faceplate and held the battery in place to test it. Worked great. Then attached the back plate.

[@scicotic77]

I thought I was gonna have to pay $135 on eBay for a replacement remote until I came across this video. Followed the instructions and repaired the remote. Thank you, sir.

[@loriferreira8588]

Can’t thank you enough!!!! Our remote’s screen hasn’t been working for years! So frustrating! While googling to see if they even sold this older style remote anymore, I saw a link to your video. Jackpot!! You made my day! Here’s how it worked for me. My screen turned all black within 15 sec. of heating it. Just for good measure I heated it to black one more time then put it back together. I could only see partial numbers on the screen. Took it apart again, and heated it to total black, again it happened quickly. Then I read a comment from someone that said he focused the heat of the dryer on the ribbon area only, so I tried it. The screen will start to turn black again from the bottom up. I just let it turn 3/4 black before using the eraser to press only on the ribbon area. Next I used my dryer on cold to cool it down before putting it back together. Finally, I lightly rubbed my thumb around the display screen and then gave it a try. It worked!!! I can now see the full display clearly. Thank You again for making this video!! You’ve saved a lot of people a lot of $$ and frustration.

[@JoeWilliams-y2b]

11 years after your initial post and the process is flawless. Not sure if I should thank Greg or KZbin first. I’ll go with the miracle man first. Thanks Greg.

[@tiffanygirard5373]

OMG Thank you so much! My son has had this need for I think three months, and he didn’t know what to do. I finally decided to figure it out. But, the remote numbers were all messed up. Life Lesson: Search the Internet for good Samaritans, and they very well may appear. You saved us $50, but even more you taught us to fix a remote! That was 😎. Appreciate you.

[@philduncan1561]

Greg: you get the Nobel Prize for Remote Repair. I had contacted Select Comfort and this remote is no longer available (6/8/17). You have to buy a pump and a new remote combo. Thanks to you, I used my hairdryer and a Q-Tip in place of your eraser and on my first try, it fixed the whole thing. Thanks. Ya gotta love KZbin and good folks like you.

[@benrolland9751]

I thought my bed was going out and saw this video...after months of confusion using an unresponsive remote, I followed instructions, heating on a towel until the screen got dark and pushed in the indicated areas with an eraser. I did two or three goes and reconnected it after it cooled. Now, my remote and bed are communicating again and fully functional! Thank you so much for the video, it works!!!

[@kmats9740]

Unbelievable!! Thank you very much for sharing this information!! It works!!! After 5 years of not seeing the numbers . . .I am amazed. Wish I had thought to look into this solution before this! God bless you!! Took me less than 10 minutes, by the way! And I threw caution to the wind, - repeated the procedure 3 times before I closed it back up. Thank you!!! I’m still in awe!!! 😊

[@nskengtech7671]

This is a good repair, but you don't need to press on the LCD frame, just the portion of the flat cable that connects to the LCD. For those of you concerned about how hot to make it, I have a hot air station, and set to 250°C, this worked the first time. I used a wood spudger instead of an eraser (just a 1/8" dowel "sharpened" like a flat blade screwdriver on one end). Use the flat part of the wood dowel to press the cable, sort of iron it back and forth. Great catch on the failed adhesive. Thanks for sharing!

[@janest.pierre2416]

Excellent video that worked fantastically well....I'm a 73 year old widowed woman and if I can do this from this video anyone can...thank you soooo much for making this video...I did it and my remote is like brand new!!!!

[@TrentYoung]

Well, I was one of the ones that paid the $50.00 for the new remote. The new ones display was also shot. Thank you so much... for now, because of your time and effort, I have two working remotes. Thank you for your time and effort for all us Sleep Number owners!

[@sewawearofdajew5897]

OMG!!! I haven't been able to use my remote in awhile and this morning I woke inside a dip in the bed and had a terrible backache. Thought I would have to buy a new bed cause it's over 10 years old. 3 tries and worked like new! My sincere thanks/salute to you for saving me money!!👍👏

[@judimcfarren7003]

You are a genius. I cannot believe how long I went with my remote defective. When I did what you suggested, I checked my number and it was at 70. No wonder I have back problems. Thank you so much

[@TravMc]

Ken, you are a genius. I heated the display mercilessly, twice, and squashed the display VERY firmly, twice. And, lo and behold, when the black screen cooled, the numbers were back! Thanks for saving me the expense and trouble of buying a new one!

[@robolyn]

Just want to say thank you sir. Our remote was operational but no display for the last eight years. With a recent injury I've needed to adjust my side regularly to try and find comfort at night. Without the display I was going nuts trying to keep track of what felt best. 3 attempts using your method and the full display is working again. Can't thank you enough

[@chuckhunt3324]

As an electronics technician for over 40 years this fix did not make any sense at all. But after reading the reviews I thought I would give it a try on the wired remotes on my sleep number bed. I had lost all of the display on both. The fix worked perfectly, both remotes now have all of the display again. It doesn't matter how it fixed them, all that matters is that the remotes have their displays again. Thanks.

[@kathyspaulding5415]

This is the second time my remote has stopped working. The first time I bought another new remote. It cost me $65.00. I was looking to buy another one when I came across your video. I followed your instructions and needed to repeat the heating process three times. It is working perfectly now! Thank You Very Much.

[@pgcaylor]

Add me to the list of very thankful people who have successfully repaired their remote thanks to your video. If only you got a commission for every remote you've helped to fix!

[@Christa-tl8jb]

I agree, but I'm sure sleep number company wouldn't. They make it like this with the hope that you will buy new and not repair.

[@robynb2715]

Thanks! Not only did you help me to fix the remote, you saved adding electronic waste to landfill and I gained the satisfaction of repairing a remote! Thanks for the easy to understand video!

[@videtosk]

Worked like a charm! I was on the phone with sleep number and I clicked on your video when they put me on hold. Saved me $40, $20 per remote. Thank you very much.

[@deansieck1727]

My old SC (now SN) mattress is so old that I was told by SC that I'd need to buy BOTH a new remote and a new pump--a mere $485!! That is the amount your video saved me, and I am eternally grateful. I did it on the third try. I had taken my mattress all apart due to having to buy a new box spring due to bed bugs. So my mattress wasn't even inflated or inflating. So after expense on expense, I was so pleased I didn't need to buy a new remote. Thank you!!

[@bkbouk]

You are a life saver sir. Remote replacements are not readily available and this fixed our exact problem! Thank you for posting.

[@dbergum]

This video was posted 11 years ago and still came to my rescue yesterday. Perfect info, especially the specific tip to keep trying (and not be afraid to apply quite a bit of heat and pressure). Fantastic -- thanks !!!

[@RandyAllen702]

We have an older Select Comfort Bed and experienced this display issue, while the remote continued to operate the air control system. I almost went out to bid on another remote and decided to see if there was a way to make the display repair as these things go for about $80 on ebay and are unavailable anywhere else. I am very thankful that I found your video! I did exactly what you recommended and the Third time was a charm! The full display now works! Thank you for your 11-year-old post!

[@cupdaisy63]

I have brought two remotes in last six years and both went on the blink. After following your instructions I now have two remotes that are working perfectly. I owe you many thanks for your time and help.

[@csbarnett4005]

It worked for us on the first try. We followed Mr White's directions to heat the screen, and it was ok for it to turn black. On our remote you could not read any numbers and very few dial lines. Now we have a full display of numbers and dial lines. Thank you so much, this video has been a blessing,!

[@mw9007]

We have the corded version of the remote you show, but the exact problem you describe where the display no longer shows. I followed your procedure and that fixed it! THANK YOU very much for posting this!!!!!!!

[@sallyswanson8279]

Thank you so much!! I'm 72 and just did this in under 3 minutes. I heated it until the display turned black, applied pressure to the contact points, cooled it down and voila!!! Easy! And to think I've put up with this for 3 years.

[@Mstclare]

Wow!!! Took five tries and now it works perfectly! On the Sleep Number site it says this remote is no longer available - ugh. I was about to bid over $50 for one on eBay when I stumbled upon your video. THANK YOU for taking the time to post this!!!

[@killerb5726]

Thank you! 15 year old bed, probably lost the numbers in the past 7 years and this worked first time. Thank you so much!

[@scotthogan5960]

This video was perfect. Took me less than 10 minutes to bring back to life a remote that we thought had been dead for years. Feel dumb for not looking it up sooner.

[@epearson6575]

Our remote started to lose segments after a move three years ago and finally went completely blank about a year ago, but it still worked to inflate/deflate. I was just getting ready to purchase a replacement remote online today when I decided to search on whether there was a fix. Was able to see all but the bottom lines of the display after the first try (heating until just the bottom of the display went black then pressing everything. The second time, got more aggressive and heated until the entire display went black, pressed everything down again, and entire display now works correctly. Thank you so much for saving us over $80!

[@dragosalecu8347]

God bless you. I almost got the customer service on the phone but hung up. Then found your video and fixed the remote. Unbelivebale but I fixed the remote and the screen displays all the numbers now. Thank you!

[@suzannevanderham]

Wouldn't have believed it if I didn't try it myself! We have fought this remote for months trying to get it to display the numbers. One search on KZbin and VOILA!!!! Thank you so much Greg!

[@JenTalksAudiobooks]

How many times can I say THANK YOU SO MUCH!!!!! I have been very frustrated by our remote doing exactly the same thing - display almost completely gone. I did exactly what you said and buh-bayam, the display is back! I was ready to buy a whole new pump and remote - but now I don't have to do that. Thank you thank you thank you!

[@photogrifmike]

I started to watch this and when I saw it was a cordless I switched to another video, only to find they tried the same thing on a wired remote. Thanks, this video is still helping folks! Took several tries, what I think worked best was after getting it hot, I squeezed the display, putting my fingers on the far right and left of the display. Kept squeezing until it cooled down, works great now!

[@Badbeau]

You Sir, are a life saver! On a retirement income, $50+ goes a long way, so your fix definitely helped us a lot, thank you so much for posting this.

[@djvex02]

You posted this 7 years ago and I wish I would have known back then! Thank you!! I was getting frustrated and was about to order a new remote. Like a lot of people, it took 3 times, but now it looks like it did when we first bought it! Thanks again!!!

[@jhonb6768]

I have the sleep number wired remote version for my bed. There were no numbers showing up. I tried this and the first time I got just a little line showing up. So I did it again and more showed up. Then I finally did it more and left the heat on for about 20 seconds after the screen went black and it was fixed. But the next AM the far right line was missing. So I did it again and left the heat on for 30 seconds and it has been working ever since. This was a bed I had gotten from my father in law that was in our guest room for over a year and not working. I was doing a Google search to find a replacement remote when I came across this you tube video. I gave it a try and it worked. Thanks Greg.

[@jennysosnowski7168]

My sleep number has been a mystery for like 3 years now. thank you for this video!!

[@teresakaufman9220]

I watched this video to see if i could get some info that would help me with my issue and you showed me that it is okay to take the remote apart. My 9 volt battery was no longer making contact with the "poles" in the remote. I took the remote apart and slightly stretched them down and forward to get them back in place, just a bit was enough to make contact and save me from sending in close to $60.00 (still under warranty charge)! I'll look you up again when the screen goes dark! Thanks!

[@timmeixner7022]

Greg, thank you so much! I told my wife earlier today that I doubted our wired (NOT wireless) controllers would be replaceable because they are about 17 years old. They both stopped displaying several years ago, and recently my wife's stopped working altogether...would not operate the pump. Your video was the first to come up in a web search. So, I tried it and it fixed both problems!! Super easy fix, and your directions were spot on! Thanks!!!

[@pinksasquatch]

Our remote hasn't worked for years. Tried this and now it works perfectly! I used the hair dryer until the entire screen turned black and continued for another 30 seconds. Worked on the first try. Thanks!

[@tykoblade]

So finally got tired of not, seeing the numbers on my remote, and figured I would do some you tube research. Your directions worked like a charm on the first try. Thank you so much!

[@AZFLYINGDUTCHMAN]

Hi Greg. Thanks for the tip. 2 seconds with a 1500 watt heat gun turned the display completely black. Used a pencil eraser to tamp everything down. Let it cool off. It now works perfectly again ... Great - Thanks again. Bill

[@katydick]

This is great! I would tell people go all the way and let the hair dryer get the screen completely black, that is how it finally worked for me after timidly trying it two times before. Thanks so much!

[@TRAUMAMAMA]

Thanks so much .... your directions were great, and it worked, on the second try with the hair dryer !! I am selling the bed, and was afraid the sale would fall threw without the numbers showing. Thanks for saving the day, and the sale. ❤

[@sharynhaggerty8187]

Brilliant. Worked like a charm!!!! I am so 😊

[@johnmohr7023]

Absolutely Genius!!! Took 2 times. You really have to get the display so hot it turns black. Pressed everything and don’t know what did it. But it worked. Thank you!!!

[@marilynforgey931]

FANTASTIC - worked like a charm. Thank you for saving me money and aggravation. My mother was a real life Rosie the Riveter and could fix just about anything in her day. She would be so proud of me.

[@cook13er]

Simple. Effective. Thanks for noting that the display turning black was NOT a problem. Took 10 minutes total. Thank you!

[@gjokoapostolovski7757]

I had the same issue with my 15 year old remote, watched the video, performed the exact same repair, and now the remote is working like it should. Thank you!

[@dnslong]

THANK YOU! Your repair procedure worked like a charm! After applying heat the first time, some of the LCD segments appeared. The second time I applied more heat, and all the segments appeared. I was getting ready to call Select Comfort and purchase a new remote. Thank you so much for posting this video!

[@robertpepas9470]

I just finishing trying this repair on my remote with almost no readout. It worked perfectly. My remote is now just like new! Wish I would have found this video months ago! PERFECT!! Thanks. BOB

[@edjroush]

Awesome! Took me less than 5 minutes and it's like new! Sleep Number has a real racket going with these remotes. They only seem to work properly for about a year, then you have to buy a new one. This is the third one I've purchased....and the last one, thanks to you!

[@staceatlanta]

Thanks for posting! I've purchased 3, count 'em, THREE remotes because the numbers stopped showing. It is happening now on this one and I just found your video...I think you have changed my life! :)

[@seanjohnson7245]

Fantastic Fix. Thanks so much for sharing. Sleep Number wanted to charge for not just the remotes, but for a whole compressor unit. You saved me some serious cash... Thanks again.

[@robinkelly1040]

This totally WORKED! I had 2 remotes that had lost display and this solution was so easy and worked on both! Saved me 100 Bucks! Thanks you!

[@kpsingleton]

Add me to the list of people who have been helped by your video. I bought a used system without checking the remote. Found myself randomly clicking buttons to make something happen, but with NO IDEA what was on the screen. Your method worked great; and now I have a great Sleep Number system including a readable and working remote. Thank You!!

[@tobuystuff]

Worked great, took three times but last time I used a soft rag and held pressure on the LCD area until it cooled. Thank you very much, don't ever take this video down please!

[@murdock1450]

You ROCK! I've lived with a blank screen for years. This worked perfectly. Just a note: When you say get aggressive pushing the ribbon and screen, you really meant aggressive. It took a lot more pressure than I would have put on it if you hadn't said so.

[@paigemcbride5051]

You didn't save us $50.... you saved us $250!!!! our queen size sleep number bed has the two wired controllers and both of the displays have gone to the dark side. After removing the cover for the compressor unit and seeing a antenna for remotes I decided to try your fix. Now the wired remotes work perfectly. The only thing you have to do with the wired remote is to unplug the harness after removing the cover.Thanks so much.

[@johnwyckoff5511]

This worked like a charm! You absolutely made my wife's year....OK it is Jan 5..but that is still a good thing...grin. We have gone back and forth with Sleep Number for the past year...needless to say I did not want to buy NEW remotes to replace the remotes we bought to replace the original remotes.... Thank you John & Penny

[@Flexmed2024]

Genius! Thanks a lot. It worked on the first try. My remote was just blank screen - called sleep number who tried to sell me another remote and sold me their service eventhough it is still under warranty. Paid $180 to a middle party who came to check bed and had no idea why it was not working. He told me someone from corporate will contact me and replace my bed. No one did. I had to put a stop payment on my credit card for that $180 which they never contested. Thanks again for posting this video

[@markandcandi]

Thank you Greg White! My remote works like new now! Your video is still fixing remotes 7 years later.

[@armaofgod1]

OMGosh, TU TU TU!!! I, too, feel like I owe you something, Greg!!! I'm SO doggone HAPPY to have my remote back to normal!!! I JUST fixed my remote that's been inoperable for years and pumped my "too low, back's gonna hit the platform" bed! Thank you to those who admitted multiple tries [took me 2 times] and to the one who shared that you don't need to reassemble the unit to test it! You saved me from unnecessary prying [the plastic's so soft]!

[@michellehaglan6737]

You, Greg White, are the bomb, sir! As new owners of a hand-me-down Sleep # bed that no longer showed # settings on its remote screen, we felt pretty hopeless to experiment & find/keep it on the best setting…until I found your video. Worked like a charm, even for an un-mechanically minded person like me. Many, many thanks for sharing your knowledge with the KZbin universe!

[@stevejohnston4820]

WOW! I am impressed.... our remote was continually loosing bars, then numbers, and today I got nothing... I watched your video, did as you suggested, and it works better than it has for the past year!!! Kudo's Greg! I really appreciate your posting this video. Sure helped us out!!!!

[@larisarussell975]

Worked perfectly. We have been guessing what the numbers were for over 2 years. The display is back good as new now! Thank you for taking time to post this video!

[@CPBarnum]

EXCELLENT hack fix -- THANK YOU for posting! I found that letting the whole screen turn black, then using the washcloth the remote was resting on to press and jiggle the screen around evidently helped with the reconnection. I did this 3-4 times and it's working again like a charm. VERY much appreciated!!

[@tomwalz2540]

This remote has been bugging me for years but I just came across this fix. Only takes 5 minutes. Go thru the steps. I just used a pencil eraser since I didn’t have one shown in the vid. Let the display turn completely black and reassemble. Awesome! Thanks!

[@Mfcat1Basf]

I reviewed the video and tried this fix. My first attempt was partially successful, only a portion of the screen was working. The second attempt was tried with additional heating time, increasing the black area with 100% results. Thank you very much for your video.

[@dennisharper]

Worked the first time, heated it till whole screen was black, followed instructions and it's fixed. I just fixed two of them. Thank you so much for posting this!

[@savemorebiz]

Wow. Something that somebody actually posted on KZbin actually worked. I am so grateful for your help. I had already bought a second one and it crapped out within a few months. P.S. sleep number will tell you that you can only use one remote on your bed. That is not true. And now I have two. One for me and one for the wife. Thanks again.

[@jimrigo7274]

Thank you Greg. Your fix worked the first time for me. Select Comfort customer service has been great with past issues, but it's unfortunate that their tech does not last more that 6 years. Thanks again for saving us $50.

[@cumberlandal3499]

Worked great. Tried twice with the second attempt causing some worry about nuking the unit! Re-assembled and it came back to full life. Thanks so much.

[@CCAMMYM]

I too was looking into price for a replacement remote when I came across this video.....THANK YOU, THANK YOU, THANKYOU!!!! Worked like a charm after I heated it for about 10 seconds past the screen going dark, pressing the screen and ribbon as it cooled and then reassembling the unit. Thanks again for the help.

[@andalabiso]

This worked PERFECTLY!! Thank you for saving me all the trouble of finding an old $80 remote eBay! Well done sir.

[@PatMan884]

You are my favorite kind of person, direct and to the point with advice that actually works! Thank you so much!

[@DynacoMark]

I have an older model with the wired remotes, and I tried this trick and it worked just fine - in under 5 minutes! Just make sure you unplug the pump before you open that wired remote so you don't get a shock. Thanks for the tip - it saved me a couple hundred bucks as I was going to toss the whole pump and buy a new one!

[@vas_q_ler]

Chalk up another win. Mine has been going out for years. After an international move, the screen would only light up. Your fix worked for me!

[@saltydogrichman1]

INCREDIBLE!!! I followed the instructions and it took 2 times. I have a brand new remote (it was about 20% working) and I saved $50!! This is the real deal - Thank you sir!!!

[@jaydavis4542]

I was skeptical about my remote ever working properly again, but this worked perfectly! Thanks for posting!

[@Fereday]

Wow! Unbelievably simple fix for my sleep number bed remote. I have been dealing with partial display numbers for months...now it is like brand new! thank you for sharing.

[@smith341024]

Thanks!! I was on hold with Select Comfort when I started watching your video. I hung up and tried it and IT WORKED!!

[@kenbaumx]

Thank you so much! I heated it till the screen turned black, then continued to heat it for another minute to be sure. Pressed firmly with eraser as described. To my astonishment, my display was now working!

[@avelinaphernandez]

WOW,, My husband did exactly what you said and it WORKS!!!!!! Thank you so very much sir. We appreciate that you did this video. You save us $50 or what ever these cost at Select Comfort! Thank you, Thank you.

[@jackhaley3188]

Our new remote went bad. Our daughter said once if you are having problem so are other people so check out KZbin. The first video I watched was yours. Thank you so much , we now have two working remotes. I was so proud of myself. Thank you :) Patty H.

[@debpenne52]

Thank you for your video! I had the wired version and it worked perfectly. Took less than 5 minutes to fix. If this 70 yr old woman can do it, anyone can.

[@riderby44]

This my 3rd or 4th time to do this procedure. It works but does not last forever. I am grateful for Greg's information.

[@DBTechYT]

My wired controller hasn't worked in nearly 10 years. 5 minutes after watching this video my controller is like new. Thank you!

[@jillminor-maziarz1191]

This worked so well. My hairdryer was hot enough and it turned the screen black and it only took one try. Very impressed with this fix

[@tedchin2780]

Was searching for a place to buy a replacement and found your video instead. Thank you so much!!! Two tries and good as new!

[@RoyDufek]

Count me as another success story. I found that pressing with the pink pearl eraser on the actual brown ribbon connector at the bottom of the LCD did the trick for me after heating several times and pressing all over the screen. :) Thanks a billion- you saved me $$$ before selling my sleep number- :)

[@jennysmith7131]

I just did this with my remote. It worked! Thanks so much for posting! Saved me $400. Sleep number said I had to get a new pump with an updated remote because they don't make that model anymore.

[@edcvgp9]

Greg, I guess you already know you are sleep number bed famous , thanks again. I didn’t have to look far to find your video again to fix my remote. Thank you for your sleep. Number. Bed service.

[@kattah]

I cannot thank you enough. I inherited my Select Comfort about a year and a half ago. Previous owners upgraded to a new model, said the only problem with the one we got was the screen hadn’t worked in years on the remote. We’ve been going fine by feel, but always wondered what our sleep numbers are (and which remote controlled which side!) - mystery solved. Thank you for this video, all these years later!

[@TybeeGA]

You Sir ROCK!!! My remote stopped working and I figured I was going to have to purchase a new one, but then I came across your video. The video is awesome! I was having the same issue. I used a paint can opener to get into the remote(worked really well too). I blow dried it, used an art gum eraser, first try I got a couple of segments of numbers, did it again and it is now 100% functional. Thanks again! Jeers to SleepNumber for designing their remote this way.

[@patblough7574]

Cannot thank you enough, Greg. Excellent video and worked like a charm. Took us three times as well before heating it enough. My husband thought he heated it too much, but when he put it back together, it worked better than it had in a long time. Thank you!!!!

[@mariobruni8564]

This worked perfectly. Thanks for your video. Mine hasn't had a display for about 5 years.

[@birdwatcher1957]

Thanks so much for your great tutorial. My controls lost the number display a few years ago and Sleep Number told me I have to buy a new pump to get new controls since I have have an older model where the controls are wired to the pump. It looks like your repair process will work exactly the same for the hard wired controls as it did for your battery operated control. Thanks so much for posting this easy repair.

[@Lalalucy68]

This worked like a charm first try!! Saved $19.99 from Sleep Number replacement! Thank you!!