Repair Sony Handycam Error code C:32:11 Mini DV HDV temporally

Update:
The mode gear has been discontinued.
Please have the mode gear & golden sensing plate cleaned & re-greased.
For more info., email to [e-mail] or visit us @ www.myksvc.com/
Temporally repair Sony camcorder error code C:32:11 C:32:10
push down the mode gear gently by a tiny screw driver.
Watch out for the drum (video heads) - Do not touch other than the mode gear.
This error caused by poor contacts between the mode gear and golden sensing plate. Thank you,
John Han @ MYK Camcorder Repair Service.

[@3BKEP]

Seriously!!!!! FANTASTIC....we were ready to throw the camera out because we cannot afford to replace or repair and we are raising 2 kids....you saved the day and made it possible to get our family videos going again!!!! Thank you, thank you, thank you!!!

[@Komartube]

Tried several times, almost gave up but finally it started working. Thanks a lot for the advice. Must note here that my final attempts did not exactly fall under category "gently", I was pushing pretty hard yet carefully.

[@rodrigobrasil5728]

Estava quase desistindo, mas li este seu comentário e deu tudo certo! 😉

I was looking for days to understand what was wrong and how to fix it. And someone posted the link to your video. Just impressed, it works perfectly 😊. Many many thanks.

[@9dra9ons]

This actually worked!!! it took several tries. Thanks!

[@mykcameracamcorderrepairse7816]

Good work! Can you share what model # you have? Thanks,

[@renevanveen1492]

Thanks John! Even 10 years after posting vour video it helped me out. I was just about to finish digitising my collection of 60 dvtapes when suddenly my Sony handycam stopped. With your directions I got it up and running again so I can finish my last 2 tapes...

[@mrwho6764]

hey, did anything move when u pressed down on the mode gear? did it rotate a bit or what happened?

[@JohnHanmyk-camera-repair]

Below is from a KZbin user "PLCI" who successfully fixed it. Finally got it to work. Problem is that I couldn't find the gear. Remove three small screws (1 at top and 1 on each side) of the 'DO NOT PRESS DOWN' metal think to take it off. Then I got a good look inside (with better lighting as well) applied good pressure on the gear and Bam! it worked. Thanks!

[@abderrahimkaabouch3449]

That's work perfectly for me thank you :D My camera : Sony DCR-HC23 Handycam. error was : C:32:11 i saved 45 munites of work ! thank you so much

[@juliabodemann4577]

OMG thank you! I’m from germany and my family was so sad that we never can watch old childhood movies since 10 years, now we can watch it all on the last day of 2020, this is the biggest surprise! THANK YOU SO MUCH! 🥺

[@abhisektamang454]

like wat did u do m making mine I didn't quite get it shld I push it hard?? Or tigten the little screws there

[@TimmyMoza]

This is the only fix vid that worked..... took a couple tries... ended up giving some light taps on the screwdriver (in a tech too ) but it ended up functional again . Thank you for your vid. Saving people a lot of money and frustration...

[@gearnoggin]

THANK YOU VERY VERY MUCH!!! Got my $3 yard sale HC52 working again!

[@MrAlecKnight]

It worked John thank you very much. I was afraid to break the gear, we should precise that it is important to press on the small hole on the side of the gear (as shown on image at 30 seconds time in the movie), and not on the tooth. Thank you again

[@naserkhan5862]

Flolo38 can u say what to do and how to fix please i Didnt understand the video

[@pantopol]

Maaaaaan! You should make a new version of it for millions of people! I can’t express my gratefulness, today I bought camera with problem like that and fixed at home in 5 minutes with your video! Thank you, this is huge! Rename it: C 32 11 SOLUTION 100% USE THIS METHOD ITS THE BEST 🔥🔥🔥

[@yasserel-malt4866]

I repeated again and again succeeded and now I'm watching the video, Thanks very much!!

[@andynguyen3674]

Thank you John, fixed my $1000 camera I bought 7 years ago

[@FrethKindheart]

This worked for me as well on my DCR-HC26. I am now backing up my tapes. My unit seems slightly out of adjustment, but I should be able to get through my tapes without it sticking again. Thanks for the help!

[@JesperB79]

Oh my god, I was sitting in almost 3 hours trying to figuring this, asking sony techs and reading various blogs, then I ran intro this video and I was thinking ''well, I've tried everything, so I might aswell try this'' and it amazingly worked! thank you so much, you made my day.

[@rodrigosuarez6702]

after 13 years this solutions works, thanks buddy

[@flossiecom]

I used this info on a Sony DCR-HC51E that had the C:32:11 error. I done as instructed and it didnt work for the first 3 times. On the 4th try i decided to press the RESET button and it worked. Might be a good idea to mention that also... Many thanks for this video :)

[@ericwebguy]

This worked!! HDR-HC3. I heard a light "snap" when I pushed the gear hard enough, and then I heard a motor do something. Thanks man, you saved me from buying another camera..

[@HamRadioNow]

Worked for me, too! Thanks! Do use a Phillips screwdriver, and press kind of hard in the little hole in the gear, just as shown in the video. I didn't really feel much "give" or change in the gear, and I had to try it a few times until I was successful. This camera now becomes "video" only, no more tape. This was on a Sony HDR-HC9 camera.

[@hjham4358]

Moest even zoeken waar precies schroevendraaier ingedrukt moest worde werkt nu weer perfect. Reuze bedankt. Thanks! !!

[@Letneper]

Woah, I dont believe it! I just put a little bit of pressure on that gear like you showed, and presto, the tape compartment closes again! Thank you for showing us where there problem is. Thank you.

[@JohnHanmyk-camera-repair]

@RetroPCDOS thanks for your advise, it makes sense. recommend to bend springs under the mode gear, due to availability of the mode gear.

[@patrussell9375]

John man.. thx so much.. it was broken for like 2 years.. got to see my childhood again.. and old dog who died.. that meant alot to me.. all bcuz ur a wizz.. thx so much again.. o and those who get the code C:31:11 saying insert the cassette .. turn the camera off and hit the reset button by the speaker by screen.. turn on it should work without code again.. if not.. repeat.. it will work

[@helostcontroll]

this actually worked, tried a few times and now it works just fine. thanks a lot!

[@motorcloud]

Thanks Pat - this has just worked for me too! Brilliant! :)

[@dartfotovideo]

i just fixed the problem with your help man, thanks a lot from argentina, here in our country there are a lot of thieves fixing this problem for over 100 dollars or more.... I WANT TO SAY THAT U HAVE TO DO A LOT OF PREASURE TO THE GEAR, A LOT OF DOWN PREASURE WITH A SMALL SCREW DRIVER.... ITS REALLY RECOMENDED TO TAKE OFF THE THREE SCREWS.... DONT BE AFRAID, U HAVE TO PUSH HARD DOWN THE GEAR

[@lacasadinemo]

Dopo mesi di disperazione ho salvato la mia videocamera Sony DCR-HC27 Quasi non ci credevo... ma tentare non costava nulla !!! INCREDIBILE !!.. HA FUNZIONATO DAVVERO !!!... Grazie mille.... :)

[@mrcransonphysics]

After receiving a C:32:10 error message, I looked at other online sites which recommended other methods of repair. They suggested hitting it or Sony recommended their restart protocol (take battery out, turn camera on for 10 seconds, replace battery turn back on) but it wasn't until I saw this video that I looked at the mode gear, and some bit of fluff was jammed in it. Removed, now it shuts. I don't know how long it will last, but thanks for the video.

[@azazelproduction]

i have a daughter she just make here first steps i want to record it i changed the tape and the wont close i checked out your video and you save me with this problem i do the same thing what you do and it works thank you now i recorded the first steps that she make thank you again !

[@plci8158]

Finally got it to work. Problem is that I couldn't find the gear. Remove three small screws (1 at top and 1 on each side) of the 'DO NOT PRESS DOWN' metal think to take it off. Then I got a good look inside (with better lighting as well) applied good pressure on the gear and Bam! it worked. Thanks!

[@JohnHanmyk-camera-repair]

Thank you for share how you did!

[@AceofHeartsFilms]

It worked great on my Sony HDR-HC9 when I couldn't get the door to close. Thank you for sharing!

[@DonHarding1976]

OMG!!!! for months i have been trying to fix this issue and all i had to do was watch you post. hanks Mate....

[@capolaya]

I've just tried it and it worked! My handycam was on storage for more than a year (with the battery disconnected) and I was surprised it failed. Works well now. Thank you!

[@digitaljerm]

This really works!! The gear is a bit hidden, but once I taped the door shut, pressed down on both sides of the gear, and gently touched the gear teeth with the screw driver, and I put battery back in. Once I took off tape and powered up I could hear motion in the mechanism that I did not hear in previous attempts. Low and behold once it powered up I was able to close the door! Still getting 32:23 error but at least I got that part done.

[@colossalman]

I had this problem. All I did was: 1. turn it off 2. remove battery. 3. hold the cartridge slot closed 4. put thee battery back on 5. turn on the power The mecahnism lineed back up. I could then use it normally.

[@optimisticb679]

Thaaaaaaaaaaaaaank you You have helped me tooooooo much You know I have been looking for solution for this problem honestly for years

[@Artroist]

Mr. John Han, thank's a lot, I saw your video and now my DCR-HC23 is fixed.

[@renatomarchetti5066]

Fantastic!!!My vintage Sony DCR-HC 46E fixed thanks to your advice.

[@TristanVash38]

It worked! Thanks! Also, noticed that this was keeping me from charging the battery? It's like something inside the camera died. BIOS battery, LOL. I let it stay on the power plug ALL day, and it said the battery was dead, but now it charges? I did this and fixed it. Just kind of pressed against that little hole (was hard to find in bad lighting) in different directions with about 10 lbs. of force. Tada. Props to you, good sir.

[@CappaApa]

Thanks a lot. Even if I was also a technician, I haven't thought it... With this workaround my personal records could be saved.

[@ftgltool]

@johnhanmyk Yes. I actually opened a brand new tape to try so as not to keep destroying tape that hadn't yet been downloaded to my pc. It seems to play and record without issue other than it does seem to be making noise in the reels like the tape is straining. When I rewind to try to download is when it goes really wrong and when I pop open the door I've got 6-8" of tape inside the camera.

[@djstevesd]

this actually worked on my stuck sony dcr-hc38, thanks!

[@alam917406]

Hi Steve B My one Sony DCR-HC38 I took out cassette compartment couldn’t find the mode gear could you give me the idea where this gear located. Thanks

[@georgiakritsantoni6563]

thanks a lot Mr.John Han ...a fix it... It worked on my DCR-HC35E. Thank you so much!!!

[@n3wbyy]

thank you very very much..you saved my life... turned on my handycam after 2 months and this problem occurred.. was searching over the internet for solution but found no result till i came here.. and gave it a try and it worked..thanks again mate..you are great

[@TheoFaber]

Thanx! Your tip helpt me with my pro camera HD1000 that had this error code. Everything works great now after a 3 times open and closing the cassette compartmend. GREAT!

[@JohnHanmyk-camera-repair]

Glad you made it! Thank you for share the model # of your camera.

[@paulwyld]

took a while to get it right but managed to shut the door hdr-hc5e, great work, now i dont have to take home from holidays with the door open!

[@robgoossens1931]

Thanx man, you saved me too. Just pushing the little black wheel a bit. Can hardly believe it, but it did the trick right away.

[@eldontyrellcorp]

I've put some cleaning spray on it (in the hope that it would go underside) although I think it must be removed and cleaned. This fix is only temporary, but it's exactly the aim of this fix ...

[@tmisulica]

PS: overall i recorded like 30 casettes maximum and watched the same amount. Let's say that the door opened max 100 times ! Thank you very much !

[@rob_rmz]

Thanks a lot John! It worked on my DCR-H25

[@oceanwindrider]

Many thanks, my 3 year old had the same problem. I took the tape slide out to see clearly the place were to push with the screw driver. After following your instructions, the error code was not showing anymore. Little hard to put back the tape slide (3 very small screws) - After job satisfaction that it worked again. In mean time purchased a TOSHIBA Camileo s20 for only 70 Euro and a 8GB SD memory and no more moving parts on this one and good quality HD 1080p 16:9 video's.

[@norbertheil879]

Super Tip. Hat umgehend zum Erfolg geführt.

[@generalgregg]

Thanks a lot, it worked perfectly for my DCR-hc37. The support was asking me to pay 150€ to fix it !!!

[@jacovanniekerk1048]

Wow! This really worked! I could not believe my eyes when I followed the video instructions on how to repair a C:32:11 error! This gives me a (temporary) 2nd chance to record oustanding home videos on DVD before the camcorder fails completely. Thanks John Han, you've made my day!

[@robtelintelo9621]

Good afternoon, its amazing, it works also for the DCR-HC27E Sony handycam. Thank you very much, camera is 5 years old.

[@JohnHanmyk-camera-repair]

Glad to you did too! and thank you for share the model number.

[@Smackdatube]

i am just about to depart on my family vacation in like two hours from now .... TX GOD I FOUND THIS VIDEO -- WORKS GREAT .... really man ... you're a hero from Indonesia -- PS. you should PRESS HARD i mean REALLY HARD

[@Strangefella13]

WOW.... I was looking for hours online trying to find a fix for this. I fixed my fx7. Now I know what it is next time it comes on again. I will eventually replace the gear though. Thanks a lot bro. You the man!!!!!

[@RuslanPopovMe]

Wow. I have repaired my DCR-HC96 right now. Many thanks, dude!

[@SrFFurtado]

For those who are facing HDD problems and have any Sony camera with memory stick slot , try this: 1- Place the memory stick 2- Go to "Home" -> "Manage Media" (or something like that) -> And select the option to change to the memory stick, instead of HD. 3- Go to "Manage Media" again, then to "Format Media", so choose to format the HDD! - Now that you are running the camera from memory stick, you'll not have any problem to format the HD. At least worked with me! I think it worths the try!

[@antoniodaroma2262]

Thanks, following your video I have perfectly repaired my sony dcr hc35 (error c:32:11)

[@videonature57]

An enormous thank you John, that to market at once. THANk You

[@PeeHooo]

Thank you very much! This fixed my issue as well and it seems to work completely normal now.

[@mrwho6764]

hey, did anything move when u pressed down on the mode gear? did it rotate a bit or what happened?

[@phorzer32]

Thank you so much for this Video. I have always powered the motor with a battery. Now it seems to be fixed. And when it comes again, I know how the contact is. Thank you so much

[@JayTeggSessions]

Thank you so very much! Never thought I could actually make it work!

[@jagvetTV]

Eres el mejor, no moví el engrane como lo recomiendas, pero gracias a tu vídeo me di cuenta de que estaba un poco sucio, retire la suciedad con un pequeño desarmador y ahora la cámara sirve, gracias por tu vídeo :D

[@omrhaa]

you saved me after 12 years 😂😂 .. thank very very very very much

[@mrwho6764]

Hey, when u pressed down on gear with screwdriver, did it move or whats supposed to happen?

[@omrhaa]

@@mrwho6764 it should move little bit, but you may not see or feel it, just do it more than one, i do it in two of my camera and it's work.

[@valerievalleyrr]

Many thanks! Helped me a lot! Very nice advice for temporary repair!

[@JohnHanmyk-camera-repair]

@ruslanpopov yes, it's same mode gear, but it was no longer available last time i check, you don't have to replace it, just clean and lubricated it, thank you,

[@kmgerrity]

Try hitting the reset button inside the camera. This will clear its internal memory (it will forget that it had any problems) and all the settings will be reset to factory defaults. The error should be cleared and it should let you load the tape. If this does not work then the problem may be mechanical and the solution suggested here may be a viable option.

[@370Zulu]

Kudos to you for this tip, it actually worked and help me get my Handycam going again!!

[@mrwho6764]

hey, did anything move when u pressed down on the mode gear? did it rotate a bit or what happened?

[@370Zulu]

@@mrwho6764 Honestly I don’t really recall exactly since it was a few months ago. It may have moved ever so slightly from what I remember.

[@jkalet]

OMG This worked! I spent the last hour looking on-line how to fix my non-closing door and your video was the only thing that worked. You. Are. Awesome! (HDR-HC3)

[@Duhstoneman]

Man, you are an amazing guy. After searching the forums all over and getting instructions that included banging on the dang thing. I was ready to give up on it. But your instructions were perfect as my recorder is now working properly again. Thanks so much!

[@JohnHanmyk-camera-repair]

Glad that it worked for you!

[@crafteebiz2214]

Confirmed! This method works. Thanks heaps Jon.

[@smdesigns2010]

Worked... instead of using screw driver " with fail" pushed it with my finger , slight pressure... without the battery and tape door closed... " after locating the mode gear " :D

[@AhmedOuadah]

John thank you very much for these tips repair

[@Onebillionstories]

Nice work! I am amazed that this worked. Hopefully it continues to work. Blessings

[@kirkorov-city]

Помог парень, СПАСИБО!

[@irusev]

Thank you! that worked for me!.. It is weird that when I pushed the mode gear, didn't seem to move at all, but after i powered the camera worked flawlessly!

[@danirebolledo]

I am from Brazil. It worked for me. You are the best!!! Thank you!

[@ipocrama]

The model is HDR HC5. The LCD screen vertical hold is moving and it will not closed. It says Reattach the power source and the C:32:11 message comes up. Thank you

[@natashasamadi1276]

I cant find the mode gear

[@JobEliasSuarez]

Wow! your video save my life! my work! and my money! Thank you very much! Greetings from Chile!!!

[@JohnHanmyk-camera-repair]

@SystemIdiomas Glad to hear that, To all of fixers, that's only temporary, Might be happened again, then do it again or replace it.

[@heemerbeg]

Great life saver you are. Worked for us on the DCR HC28 sony. Its fragile as it took many tweeks but hope it holds. cheers mate

[@MrDenKil]

Thanks a lot, your video also helped me to get rid of this mistake! Denis from Russia. )))

[@ChristosChasapis]

Just saved my Camcorder! Thanks!

[@aureliopodcast]

thanks men you save my life and my work... from mexico

[@jeanpaulkarampournis1305]

merci de France pour cette superbe reparation, très efficace

[@tariksafraoui2852]

Tu as fait quoi ? je ne comprends pas, chez moi ça ne fonctionne pas, il faut appuyer comme si c'était un bouton, ou bouger l'engrenage ? fort pas fort ? je ne sais pas quoi faire c'est tres tres frustrant !

[@marcosbar3907]

Awsome. Thank you John. Very helpful.

[@xloristube]

Your fix magically worked for me. Great! What kind of grease do you suggest for the gear? Thanks and Greetings from Italy Loris

[@sylvainmoutier5841]

That worked for me, though I wouldn't believe it would! Thanks for the tip

[@pascalchapel5871]

Ça a fonctionné en quelques secondes, efficace! Merci

[@portuguesnafft]

Thank you, it worked for me. My camera is a DCR-HC35E.

[@frankydasboot]

Un grand merci pour votre vidéo, enfin mon caméscope remarche.

[@JohnHanmyk-camera-repair]

Franck Bernaux Glad you did it!

[@pascalchapel5871]

Work for me in a few seconds only, many thanks

[@saturnus81]

Thank you very much! We had the same problem and your advise worked! Greetings from Finland

[@vitalolhar]

Superb. thanks a lot. I found sony support on vacancies and need a quick fix. Fortunately i find your video after a few searches and sound that i should give it a try. It charm worked. A special thank you and thanks to the internet and youtube etc. :)

[@bullcrap646]

Thanks for sharing,i did what you did in the video on a DCR-HC26 and it worked for me...

[@firstmatesmate]

Thank you for all your help!

[@leoniegoriupp9415]

Great introduction to fix the cam! Thank You.

[@EGO718]

Thanks bro, u saved me and some old footage I needed off a tape.

[@JohnHanmyk-camera-repair]

@ruslanpopov i can't tell, because i don't have an hc96 with me now, it isn't too hard to find screws and remove covers, good luck