Repairing a Brand new Bosch GSH 11 E hammer with a manufacturing fault.

Not often youbget one like, but it dose happen the odd time.
A brand new Bosch GSH11E hammer that won't work straight out if the Box.
This was sent in for a warranty repair by someone who had only bought it the previous week.
They couldn't get it to hammer at all and I can see why now.
The customer didn't have to wait for long, this was sent, fix and sent back out again the very same day.
Warranty repairs will always be high priority, so they are looked at first before anything else.
Luckily this was only a very simple fix with a missing o ring, and it is a component that comes with every service kit anyway. So was in stock.
#tools #powertools #repair #fix #deandohertygreaser #toolfix #toolrestoration #howto #fixingtools #bosch #warranty #warrantyrepair #boschrepair #gsh11e #boschwarranty #toolwarranty #warrantyrepair

[@enemyofthestatewearein7945]

I brought a Kango 950KV in almost new condition, complete with box, manuals etc, for very cheap because it was described as 'needs attention, weak hammer'. I discovered that the junk ring was installed back to front, preventing the anvil from striking the chisel. I suspect it came like that from the factory, so the machine sat around for years unused because it never hammered properly. Reassembled the right way up and it works perfect. Thanks to a minor factory assembly error, I got one of the best hammers ever made, in as-new condition, for just a few quid.

[@smashyrashy]

Happy days

[@Chloepet]

That 110v transforner bucket has sure taken a beating 😆

[@Zogg1281]

I've been wondering what that actually was as it's definitely NOT concrete in there. Thanks for solving the riddle for me 😊😂

[@ozmobozo]

Haha I thought it was some sort of wood

[@bannzai]

That's not an "o" ring that's a freakin life preserver. Up Belmullet, Up Mayo. Love, health and respect from Scotland UK.

[@The3rKo]

"small part missing" Holds the thickest o-ring ever

[@jabjab12]

Always a pleasure watching

[@wearsjorge55]

Didn't know you could still get that style of bosch hammer. Love it so much more than the current model I've got

[@brad9529]

The trick is remembering the fixes to which problem, i formerly did phone repairs for years, and I'd often forget my own learnt diagnosis. There were just so many. I'd remember i knew the reason. i just couldn't remember what it was, lol.

[@al0xa]

I love to see your videos and i watch so many that i m thinking to start fixing them alone

[@davidswain919]

Just discovered your channel really enjoying the content

[@CiderPang27]

Used to love working as a small tool fitter. Started of on Hilti TE32, 60 and 72's. Then went on to everything else electric, battery and petrol. Did it for 11 years. Brilliant job.

[@michaelfairchild]

Slowly closing to 100k, you can do it. You deserve it.

[@ringstinga]

Nice 1 Dean ! That sweat shirt you wear in the workshop must be 100% waterproof the amount of times you wipe grease on it . 🤣🤣🤣

[@HaggisMuncher-69-420]

I can't believe a brand new tool, straight from the shelf needed a warranty repair. QC has taken a nosedive.

[@prasadvn524]

Lovely video

[@germulhall8668]

Love your videos.

[@deandohertygreaser]

Thank you!

[@JohnWick-mi4hy]

First off, I love your video's. You're a great teacher. My question is, is this your own shop or do you work for someone?

[@deandohertygreaser]

I work for a local hardware shop doing all their power tool repairs

[@garyc4943]

I buy a lot of my tools from the local hardware shop in question here, the boys always have what I need. Never had to use the repair department yet though.

[@dougsaunders8109]

I had a DeWalt hammer that I ‘ran in’ over an hour or so I bet that was grease being pushed out from what you said in your introduction

[@paulmcgeoch2603]

So much for quality control in the factory. Inexcusable if you ask me especially the price of these machines.

[@smashyrashy]

Big time but it was still under warranty

[@DeviloftheHelll]

i have 1 of their magdrills, it was oily in the case when we opened it up the store, thought to be for rust prevention. half a year later the heat from the roof got to a point where it had leaked a few ml of oil out of the gearbox visible. returned it to the store for warranty, and bosch service label stated oil seals were replaced, hopefully with the missing oil, since that its dry from the outside. the tool is rarely used btw

[@dusanmilojevic3017]

Car manufacturers withdraw from use whole contingent of car because factory fault.I have issue with elevator machine (minor factory fault) two months ago which cost way more than this tool.That thing just happens.

[@Zogg1281]

Just goes to prove that everyone can have a brain fart and forget to do something that they've probably done thousands of times already. I love hearing how you start working out what the problem could be before starting to dismissal the tool. You're already at the possible culprit right from the beginning. 👍😊

[@hegeliandialecticproblemre538]

Dean great vid

[@franksta2006yeah]

You said a few episodes ago you don’t work on hilti anymore what’s the reason for that?

[@deandohertygreaser]

Quality has dropped, plus they charge 30 euro delivery for any order. If I need a single oring it will cost over 30 euro. Some of the tools like hammer have a built in service light that shuts the machine down after so many hours. Only hilti can reset it. So it pointless me fixing them if the light could come on a few hours later, and them have to be sent ti hilti anyway. But the main problem is quality, they are built like they use to be. And are no longer worth the massive price tag, they are still good, but not three times the price good. There will be a massive influx of hilti tools shortly, due to the lower quality and their new fleet mantainence program. So I'm getting away from them before I'm swamped.

[@davidsmith-ih2kk]

Just curious, but if the product was bought with a fault such as this, would not Bosch just replace it with a new one, after all its never been used. But I still love the fixing video.

[@siamaklighvani3951]

Thank you very much , but I have seen When closing the screws in square case they tighten crosswise like 1324 better than 1234

[@davidworsley7969]

You really think that you can teach him rhe correct way to tighten screws???😂😂😂😂😂

[@Yoyo-me]

@@davidworsley7969 boss Normally it is 1324 Everybody makes how they want but is quite correct Dean is a master.

[@fixityourself1111]

Hi in another one of your videos you fix a torque speed switch on a gdx impact driver. Would you mind sharing where you got the speed switch/light switch. Cheers

[@deandohertygreaser]

I'm sorry i don't get my parts from online. I buy direct from wholesale suppliers.

[@kristene2372]

Must have been made Friday afternoon

[@MrAmorti]

Since it's a Bosch - in German you'd call it a Monday one (Montagsstück)

[@kristene2372]

@@MrAmorti yes, we also have the Monday problem

[@rephleX67]

plastic involved in the hammering mechanism? i am glad i have a old little Bosch Hammer and a big Hilti Hammer. No plastic piecec involved in the hammering mechanism. What you guys think about this? any experince if these parts will hold 20+ years?

[@1maico1]

I can't see any plastic?

[@rephleX67]

the black piece at 8:20 is plastic @@1maico1 but i guess these pieces nearly never fail and Dean said the GSH 11 E is in his opinion one of the most when not THE most durable Hammer Drill you can get. You can still get them new from Bosch.

[@jazko]

This one was made on a Friday and the bloke was in a hurry to get back to his Mrs.

[@Aspire198]

Bold of you to assume it was his 'MRS rather than his 'Miss' ;)

[@jazko]

@@Aspire198 Sorry English is not my native language, so I might have said something stupid

[@byHBT]

Best brand tools to get right now ? Easiest to repair best to lass ?

[@UnderwaterSable]

I would call that a bush Dean.

[@gregj7916]

Jeepers stylish rags for cleaning up…

[@UnCoolDad]

Do you get reimbursed by the manufacturer for warranty repairs?

[@wisdomspitter7688]

Bravo

[@Sweens-o9l]

Mine exact machine but older similar not drilling right lacking power but starts ok.

[@kerrygleeson4409]

Always very interesting Dean 🦘

[@henrygin3296]

A good job and video you taught me a lot

[@wisdomspitter7688]

What’s the brand of Allen wrenches you got there mate

[@deandohertygreaser]

Wiha

[@jamescarter1088]

@deandohertygreaser I just got a gsh 11e second hand. Described as fully serviced but had black grease running down the chisel bit within 5 minutes. Is this right?

[@UKTOOLTALK]

Great channel sir,I’d love to fix tools for a living!!! ,quick question have you ever repaired a makita dts 141 oil pulse driver? I’m having a bloody nightmare trying to fix mine!!, got it off eBay for £30 and iv stripped it completely down ( it was running so bloody rough I didn’t test it properly initially!!) I’m trying to find out exactly how the oil cartridge components interact with each other to make it work but to no avail, any help would be very much appreciated sir

[@ilfordjedi]

Was the 'impact' pun intentional? 😉

[@edchristie4839]

Dean, what kind of grease do you use for this kind of thing? Thanks in advance. Ed

[@deandohertygreaser]

I using bosch hammer grease here. Cannt mind the number now, its in a few videos

[@alouisschafer7212]

A man working an assembly line for hours on end can make a mistake like this BUT it should have been caught in a QC stage really.

[@HobbyMotorDK]

Anyone know what type/brand of the white lighter grease used ?

[@deandohertygreaser]

It actual bosch hammer grease

[@out_on_bail]

Whats is that white grease you have and where can i buy some

[@xtender5]

Gotta say it's a bit strange seeing one of these puppies in showroom condition. 😂

[@rbtgmnstcs]

If one wants to buy your test-hammering-stump.. How much do you want for it?

[@SchimmelAufDemBrot4m]

Will you pay even more if he farted onto it?

[@rbtgmnstcs]

@@SchimmelAufDemBrot4m nah

[@KarenTookTheKids364]

Somebody in Bosch quality control needs a P45.

[@dermotgraham4674]

Dean do you have a shop we're you're sell power tools

[@sran9492]

Can someone help me? I have really old bosch drill and if i drill wall in a normal position it works but as soon as i tilt/ rotate it horizontaly while drilling wall it stops working. What could it be, does anyone have an idea?

[@deandohertygreaser]

I'd say its a broken field connection if it's a bosch gbh 4

[@gedeminasnacys7257]

diferent coutries, diferent waranty policy? work in shop in lithuania- waranty bosch goes to bosch waranty shop ( lithuania. estonia and latvia sends there(dpd comes and pick) it cost nothing for shop - all work and parts goes from bosch itself. you waranty do from your our cost or bosch paid for work and parts?

[@deandohertygreaser]

I'm a Bosch warranty agent, so carry out warranty repairs for bosch and bosch cover the cost and labour

[@gedeminasnacys7257]

@@deandohertygreaser good to hear it- when repair is simple - best just repair it in place

[@DavidMG99]

👍👍

[@user-ox4eu3xi3s]

something i noticed is all your own tools you use to strip down are all the good brands, no draper value or rolson here haha

[@5eyes1294]

your video title is misspelled

[@deandohertygreaser]

So it is, thanks for that. That's what happens when you post videos at 2 in the morning.

[@michaelflynn6178]

As always Educational Thanks

[@midnightresurrectionofinfinity]

don't understand at all why you lower that hammer so gently and slowly, it was made to be thrown from 1 meter or more onto reinforced concrete, so it won't do anything to it again, very strange

[@hal-rekabi6724]

anyone else feel sorry for the 110v transformer? had a difficult life 😆

[@Mcklusky12341]

Would it be financially viable to send my tools From Australia to Ireland??🤣

[@Pithead]

Big Bosch.

[@38skippers]

Recall

[@deandohertygreaser]

No it's only a one off

[@JefBo-hw5ns]

So there's this newby 'human' on the Bosch line and after a week's worth of assembly trips over a pile of fat O rings!

[@mdmejanur1186]

Kitna rupees bolo bhai 15 kg ka

[@WombleUK]

Personally do not agree with Warranty Repairs on brand new tools, they should be exchanged for a brand new tool & the faulty new tool returned to the manufacturer. Not disparaging your repairs at all BTW.

[@deandohertygreaser]

I would not trust any brand that hands out a new machine instead of repairing the faulty unit. The warranty repair is a feedback loop for the manufacture, so they can see common failures or protentional faulty components. They can see how many of each part has been replaced under warranty, so if the same part keeps failing, they can improve the design or improve the part. I can see this with Makita tools all the time, they take out a new part number for a single part and then give me a spec sheet explaining the the change, what has been changed and why. Bosch do not change the part number but do also continually make improvements with there machines. As I have a lot of old stock bosch parts and i see the differences in the parts themselves. When a brand simply hands you a new one each time, they have in fact increased the cost of the unit to you when you bought it, to allow for the lose. So you pay more for a lower quality machine, that they only want to sell and dont care about the tool lasting. You normally see this with cheap budget tools. But some of the bigger brand are now doing the same thing. Ill give you two guesses as to which brand that is. They only offer a replacement as they don't want tools repaired. And when they do that, it means they do not care about the quality at all.

[@leonardpaciora5039]

No Sound Dean!

[@vxnova1]

Sounds ok to me

[@tdotw77]

Mine sounds fine too

[@randy5336]

Second

[@tdotw77]

The ol 'built on friday at 4:45pm edition! Your boind to get one hete & thete once in awhile.🤦🏻‍♂️👍🏻👌🏻😅😅🔌⚡🦺🛠️🔧📏🔩🚧⚠️