Replacing AT&Ts BGW 210 for the BGW 320 with WiFi 6 and 5 GbE

[@tomhanser]

Great video, and now I have to do the same thing, but relocate the gateway into the network closet so I can patch into the house ethernet. (WiFI plus Ethernet.) But after listening to your phone conversation, I'm a little hesitant!

[@SPXLabs]

It should be fine. Things have changed since this video release and the new gateways are easier to source.

[@tomhanser]

I used their chatbot to schedule an appointment for today, didn’t have to call in. Quick service, no waiting! New gateway gets installed today, next to the network closet so I can have both WiFi and Ethernet in the house. Thanks for your helpful video.

[@jmkeff]

how do you enable wifi 6 on it?? i only got 2.4 and 5ghz

[@SPXLabs]

WiFi 6 is a standard, meaning the hardware on board can achieve the parameters established that details what wifi 6 can achieve. 2.4ghz and 5ghz are radio bands that WiFi devices are allowed to operate on. So there is nothing you need to do to enable WiFi 6 because the hardware is already doing it.

[@jmkeff]

@@SPXLabs ok cool thanks for the reply! one more question if you dont mind, my 5ghz frequency is set to 80hz and im pushing 500mb dload on my iphone 11 pro max when i change to 160hz isnt it supposed to go up? because my dload drops to 200mbs at 160

[@SPXLabs]

In theory yes but as touched on, in another comment... It depends on many factors like distance, device capability, and interference. So in the particular example, the iphone 11 doesn't support 160mhz, only 80mhz max. support.apple.com/guide/deployment/iphone-wi-fi-specification-details-dep268652e6c/web

[@jmkeff]

@@SPXLabs ahh gotcha thanks 🙏

[@SPXLabs]

I'm really sorry about the lack of help. Wifi is such a pain and can get very complex. Luckily for you there are some great KZbinrs out there who do a good job of explaining things so you can start step stoning to a perfectly optimized wifi network.

[@ahewitson]

What an incredible and thorough video. I could watch all of your content to help me save hours, days, weeks of headache trying to figure it out on my own. Thanks for being a lifesaver.

[@ramirohernandezsanchez185]

Thank you for the detail of what you explaining was very good

[@PhearaXT]

How do you enable Wi-Fi 6 on BGW320? I’ve tried to find the settings on the network configuration on the web browser but I don’t see anything.

[@SPXLabs]

WiFi 6 is a standard, so as long as wifi is enabled, it’s already beaming out WiFi 6, 5, 4, and so forth.

[@havefunbesafe]

I have a ATT Fiber Modem setup in my upstairs bedroom. Connecting to devices downstairs is a real struggle. I purchased a wifi extender and out it downstairs in the kitchen which is probably 30 feet from the upstairs modem and still sucks...any ideas people?!?!?! Does a DIY aluminum shield near the modem work...or is that just a bad idea. Help!!

[@jefftidwell77]

Boy this aged well, just ordered 5gbe today on AT&T fiber.

[@jacksonmiller09]

How?

[@NonLegitNation2]

@@jacksonmiller09 by signing up for it on their site, not trying to be an a-hole, but that's how you do it.

[@bobsburgers_1-mi9fe]

Does this bgw 320 reach further in terms of wifi? I have always had connectivity issues for my outdoor wifi cameras with the old bgw 210.

[@SPXLabs]

In my house, yes the range was better if only slightly. BUT your WiFi results may vary because of 1000 variables.

[@CECE1839]

Yes, I spoke to a few Techs, and finally, was able to get a Tech appointment....

[@jvolstad]

Where is the WiFi antenna located?

[@SPXLabs]

On the inside of the device.

[@doctordanger1]

Any reason why after installing this 320 that I cannot stream sling tv.

[@SPXLabs]

Blocked ports maybe

[@handle854]

ONT is built into 320 modems. AT&T also utilizes three distinct wavelengths of "light" for their fiber network (GPON, XPON, & ALT) which each SFP is responsible for receiving. However, a GPON SFP cannot receive a XPON signal, incompatible. Essentially, once the signal passes the SFP then the ONT converts light into electrical data, modem converts the electrical data into digital data (1s and 0s) for computing devices. 320 combines all this into one package. I'm a current tech with AT&T, hope this helps! ALSO: Your SFP won't work because every ONT has to be activated and your plug in may not be correct wavelength as said before. The reason for this is that we have "splitters" that basically are segmentations filled with customer signals. The only way to differentiate these signals and not accidentally activate your neighbors gateway under your account is through manual activation in the AT&T database. So, your plug-in may be flagged for one, and also no one is going to activate because your gateway was already activated.

[@darylzero3139]

how do i get att to replace our current modem bgw210 with the bgw-320? We are at a business as well.

[@miles5600]

@@darylzero3139 call em

[@YzerWings]

I have a stand alone ONT box with my BGW-210. I have a tech coming out to install the BGW-320.. I should just be able plug into the ONT RJ45 plug on the 320 (and not use the SFP), correct?

[@handle854]

@@YzerWings if they are installing the 320, the older Ont & 210 Modem will be removed. An sfp will be used with the 320. Although the red Ethernet port is meant to be a rj45 connection to an external ont. it is not standard practice, & will most likely refuse to install the 320 in this way. I’m pretty sure AT&T systems have this feature disabled anyhow to prevent tech laziness so they’ll have to run a new line and relocate the modem. Usually where the original Ont was for the 210 is not an ideal location to put the wireless access point function of the 320. An example would be an Ont installed in the garage, then an Ethernet cables from there running to the living room where the modem / router is. When the tech comes to replace this setup with the 320, Obvi the modem / router being in the garage is a bad idea, quality service-wise. So now the tech will have to re-run the fiber line into the home to install a 320.

[@YzerWings]

@@handle854 they will definitely not be running a new line across my property. I will tell them to try the ONT RJ45, see if it works. If it does, then he can leave and I can do the rest. ATT has already had to lay fiber across my back yard 3 times, what a total PITA. What a waste of time to have to reconfigure what is already in place. Makes zero sense.

[@tedoyle61]

cant you just run atts sfp to your own router?

[@SPXLabs]

Negative. There are ways but I’m too lazy to do it. It’s honestly not worth the effort IMO.

[@AntoineFinch]

How can you upgrade to this one?

[@SPXLabs]

What would you do with 2Gbps down and 1Gbps up? Timestamps Intro 0:58 2.5 Gbps 01:48 Bypass 02:53 IP Passthrough 04:16 Odd Software Choices 04:37 Dimensions 06:27 SpeedTest 07:13 How to get the BGW 320 08:20 Conclusion 09:03 Recorded Phone Call with AT&T 09:40

[@canadianryan3875]

Fill up my "homework" folder

[@SPXLabs]

@@canadianryan3875 Just one folder?

[@limitfv1]

Cant you just directly put the fiber into udm pro?

[@SPXLabs]

No

[@keyf1106]

I'm only a year late but got my 320 today still had to give them the sad story and request a Tech.

[@SPXLabs]

Works every time

[@chrishall2906]

How do I hook my printer up to my Gateway AT&T Wireless internet

[@SPXLabs]

Plug it in, power it on, ????, profit

[@pareshrr]

Hi there, I recently upgraded my setup to AT&T 5 gig speeds and also upgraded my network setup to the UDM SE PRO, 8 port Aggregation switch, 48 port pro POE switch, Enterprise 8 port POE switch. I am having trouble in getting the SFP+ ports on the switches to deliver 5 gig speeds. They are getting capped at 2.5 gigs. If I connect the PC directly to the UDM SE Pro, I am seeing the 5 gig speeds. I am using Cat6a cables and when I connect to the At&t router directly, I can see the speeds are 5 gigs. Its only at the switch level that the speeds are being capped. Would you happen to know why this could be happening?

[@SPXLabs]

Are you sure the SFP modules are multigig capable?

[@pareshrr]

@@SPXLabs Yup. I have the ones from Ubiquiti rated for 1/2.5/5/10 Gbe. Also tired it out on the UDM Pro SFP+ Lan port and it worked perfectly fine.

[@joaquinsuarez6090]

I have the ATT 210 router for 5 years with 500mb for $75 but rarely get 300 t0 400mb and mostly 30 to 40mb and drops at 30 ft away from router using wifi. I called ATT requesting the new 320 router and was told it doesn't work in my area and just got another 210 today. Should I call and try again to get the 320. Will it work in my house? If it works will ATT charge me to get a technician? I also just upgraded to 1000mb and doubt it the 210 will fix dropping wifi signal. Please advise

[@SPXLabs]

I don’t know because ATT treats each area differently. The 320 is for fiber internet only. If you have fiber in your area then there should be no reason you can’t get one

[@joaquinsuarez6090]

@@SPXLabs Thanks. Yes, I have fiber. I will call the loyalty department again tomorrow, hopefully get a nice person willing to send me the 320 and no charge for technician.

[@shanes.6227]

ordered internet 1000, Bgw 210-700 is not wifi 6, so only get 500mbps on Wifi devices. could i call and upgrade to this

[@SPXLabs]

You can certainly try

[@cliffx7]

Thanks for putting this video out! We are launching 2 Gbps and 5 Gbps internet in the coming week! That’s the reason for the 5Gbps Ethernet “Out”!

[@MrBababuwi]

what's your point?

[@henryseiden7940]

Specific TCP/UDP addresses don't open up specifically 497. Others do open up, like 8000. Why?

[@SPXLabs]

Sounds like a great question for ATT support

[@taburgos]

Wifi cuts off after I plug into any Ethernet port. Any idea why? Can it be defective?

[@SPXLabs]

Nope. Not a clue why that would happen. Sounds like a good question for ATT support though

[@YzerWings]

I have the older BGW-210 modem (with the ONT box). I have an appointment with the ATT tech next week. Shouldn't I be able to use the same ONT box and connect to the red 'ONT' port on the back of the BGW-320?

[@SPXLabs]

I suppose it could but the ONT is built into the bgw320 now. So it would be redundant

[@YzerWings]

@@SPXLabs what other reason would there be for the red ONT RJ45?

[@TeXasDadBod]

How do I use my own router when I have att U-verse box connected to the modem / router which has to absolutely be connected to work with tv .

[@SPXLabs]

Sorry I don’t know. I don’t have uverse

[@miles5600]

@SPX Labs you can actually take the SFP module and plug it into a server running pfsense. might be a cool little project.

[@SPXLabs]

Most definitely. PFSense is the bees knees

[@miles5600]

@@SPXLabs yup, i would love to see a video of that.

[@SPXLabs]

Maybe one day. Maybe lol

[@joeleeman9886]

ATT just upgraded us to this router. My new motherboard has wifi 6e so is there something specific I have to do to get the benefits of the new wifi 6? Im familiar with changing wifi from 2.4 to 5 through windows settings on wifi cards in the past, is it the same or hows it work?

[@SPXLabs]

WiFi 6 is slower than wifi6e. The bgw320 is only wifi6 so there is nothing you can do with it. If you must have wifi6e speeds you will need to buy your own equipment

[@joeleeman9886]

@@SPXLabs Thanks for clarification and I guess the distinction between 6 and 6e wasnt as relevant to the question as I made it out to be. Wifi 6 without the e is perfectly fine especially with what im used to. Ive since tinkered around in the router settings via browser and see a dropdown for mhz, do I swap that to 160ghz from the default 80 to get the increase wifi 6 gives? It already has the ax on the setting above.

[@SPXLabs]

Well it’s complicated because there are a ton of factors to account for. But the 5GHz band will yield the best bandwidth but only close to the gateway, as you move further away you will probably get kicked over to 2.4ghz which isn’t as “fast”. I’d recommended reading or watching a video about it because there is too much to account for via KZbin comments

[@joeleeman9886]

@@SPXLabs Ive been extensively googling and youtubing this router and how to enable wifi 6, thats how I found your videos. I normally wouldnt resort to youtube comments for issues like this but I just couldnt come up with anything so desperate times called for it. Appreciate you though, Ill keep hunting, I actually didnt realize wifi 6 used 2.4 and 5ghz I was kind of assuming it was 6ghz or at least differentiated it in the settings but I guess the ax is what differatiates. Im close enough or maybe just lucky to have strong consistent signal at 5ghz right now on ac so finbgers crossed my new pc will be at least as good hopefully better being ax.

[@SPXLabs]

@@joeleeman9886 Wifi6E uses the 6Ghz band. They tricked us all!

[@lewb860]

Can I get a answer to why when I call att I keep getting the same answer about the 320 it's not out yet. I have fiber internet but can't get the router is there a code I need to give them to get it. I'm seeing video on KZbin but the answer I get it not out yet. How do I get around it not out yet?

[@SPXLabs]

As far as I’m aware, it’s not available everywhere, there are supply shortages, and you may have to have a tech come out and coerce them into giving you one.

[@TomO-jv7jb]

My newly installed 320 was on the fritz and AT&T sent me a 210 model which does not have a fiber connection... just venting, nothing to see here

[@SPXLabs]

Yikes. Better call back and ask for a 320 again for WiFi 6

[@Michael-zn2jc]

I am getting AT&T fiber installed this weekend and every video I saw was for the old model that required the ONT. I am glad this one doesn't. This also looks much better. Thank you for this video.

[@DGomez__]

Did you end up getting the 320?

[@Michael-zn2jc]

@@DGomez__ yes, the 320-500 not the 320-505

[@DGomez__]

@@Michael-zn2jc I called 3 times and was told it was not available in my area, but I’m sure that’s because I’m an existing customer. Will try again next month.

[@DGomez__]

@@Michael-zn2jc what’s the difference between 500 and 505?

[@Michael-zn2jc]

@@DGomez__ I think it’s because you have an ont box mounted on the wall so they don’t want to give you this since it doesn’t require it. It has the port to plug in to the ont through Ethernet though.

[@TheMuscleBro]

Current AT&T employee; looked it up today and CS can’t send those out. As of Q2 in 2021. Will be coming soon to everybody though! Great content!

[@blairhenderson5005]

I hope to get att in my fiber-available apartment. The site shows this Wifi 6 gateway. I only have a red, blue, green ethernet jack wall plate and an att-labeled no-jack wall plate. Will I need a tech install?

[@brianmeeker5786]

Has this changed since then Hunter?

[@mikeoxlong567]

I just called and gettin mine monday

[@mikeoxlong567]

So they sent me the same one, ffs

[@SPXLabs]

Not surprised!

[@chrisd5758]

I just called them to upgrade today, if you call tell them you need the new Gateway BGW320 because they got confused and wanted to charge me $7 more a month for an extender. What you need is the gateway once you tell them gateway they'll find it quick and they can come install it at no charge to you and no extra monthly expense either. Thanks for this video as well SPX!

[@sams8089]

How did the upgrade go?

[@Native722]

What? How?

[@chrisd5758]

@@sams8089 the tech came out he said he is able to install the bgw320 but he doesn't see any real benefit since I have an extender but I don't want to pay an extra $7 a month for that so i'll schedule another appointment and see if the other tech can install it since they have to run a cable outside the house the first tech didn't want to do it.

[@JoJoJoker]

AT&T upgraded ours yesterday. Took some calls because they were resistant at first. First impression, it is far more attractive to look at than the clunk old 210 with all of the cables & bulky box on the wall.

[@JoJoJoker]

@@Dan-zs4rk I already had fiber. It can probably be set up DIY.

[@danram247]

When they "installed" the new router did the tech get rid of the utility box that converts the outside fiber to ONT connection since the new router now has the direct connection to the fiber wire

[@SPXLabs]

Okay. So I could be very wrong here but… the original ONT that converted fiber to Ethernet and coax was removed and replaced with one that is straight fiber to fiber. I don’t believe it operates like a traditional ONT. I believe the newer Gateway does all of the splitting for internet, phone, and tv using VLANs. Just a guess since my att service is 100% internet, VOIP for phone, and streaming tv using internet.

[@anony88]

It was easy for me to get the bgw320. Called att and said I'd like to order the bgw320. They said they can't ship it. I said okay well if I upgrade from the 1000 plan to the 2000 plan, will I get the bgw320 and he said yes. I set up an appointment and they scheduled someone to come out the next day on a Saturday. If I don't wish to keep the 2000 plan I can downgrade back to 1000 in a month. I really need the 320 for some work at home I occasionally do that requires heavy internet usage, so this seemed like the easiest method. I also have a couple wifi 6 devices.

[@jamesf8783]

So i finally got att fiber in my area but the tech put the fiber in a room in the corner of my house. Id like to buy a long fiber patch cable and put it in the living room so i get better wifi range. Is that the best option or is it easier to just run cat6 and connect to my own router?

[@SPXLabs]

There are to many ways to slice this cake to be honest. It mostly comes down to skills and budget.

[@viper31415]

I tried this before watching your video and they sent me the same gateway bgw210. Smh.

[@SPXLabs]

I believe today, AT&T only gives these out to areas that will have 2G or 5G service

[@ryanmasters5878]

For those who want the bgw320: long story short from my struggle with att cs. Say your bgw210 is constantly dropping, request replacement with the bgw320, INSIST that a service appointment is made with a tech to install. The is a necessary modification to the bgw210 ONT to run optical to the new bgw320. You cannot request a mail in replacement to install a 320 for yourself, as att system will “correct” the order made by cs and you’ll get the same old 210 in the mail. The 320 is so much better than the 210, but as a network novice, I really want to find a foolproof way to bypass and use a router with the features I want for gaming and better signal strength.

[@UKnowBo]

So let me ask you this- can’t att tell that you aren’t really having those problems? Won’t they send a tech out to test it? I’m currently getting ~400mbps on wifi (sometimes more) but only getting ~300/350mbps hard wired to my sons gaming computer. Did you find it hard to convince them to run fiber to where your modem once went? I would love to get this 320 but not sure I can pull it off since I just got it installed and they had to replace the ONT (went from big one to the little one). Last question- what kind of speeds are you getting with the 320 compared to the 210? TIA

[@ryanmasters5878]

@@UKnowBo att can’t tell what your router is “actually” outputting. The stupid att app said the 210 was ALWAYS “1,000/1,000”. Which is crap because I could only get max 400mbps Wifi next to the router and 400mbps even when wired. All I did was tell customer service that my speeds would rise and drop drastically, which it would if I moved from one room to another in my tiny house. This warrants a replacement by their standards, and you can ask (ie demand) for a 320 replacement done by a service tech appointment (the only way to get the 320 is by tech appointment). Once you have an appointment, cost covered by warranty, it doesn’t matter how much work or line they have to run. The $100 cost is the same for any tech appointment, no matter the work, so either you pay or it’s covered by att (this is my understanding correct me if I’m wrong). My old ont was 4’ away from the router, all they did was remove the old powered ont on the wall and run an optical cable to the new 320, so that cable length is dependent on how far your old ont is to your router location. But again, it doesn’t matter the amount of time or materials because the cost is flat rate.

[@ryanmasters5878]

@@UKnowBo speeds are polar opposite to the old 210. 900/900 wired (haven’t tried the 5gig port yet). ~900/600 on Wifi 6 in the same room, tapering lower the further away you get. Signal strength is huge improvement and reaches much further than old 210.

[@UKnowBo]

@@ryanmasters5878 Thanks for the input. Very helpful. In my case they will need to run new fiber for ~75’ or so. Most of it would be pretty easy except for fishing through a wall (including a firewall) UNLESS I relocate where the new modem would go. I suppose it could go in the little IT cabinet since from there I could wire the house via my gigabit network switch. I’d then need to get a wifi 6 router for the downstairs. Hmm . . . much to think about. Again, I appreciate it. Thanks

[@DragonAvion]

I was able to get a request replacement. my will be in the mail tomorrow and will have by friday

[@ricothefrenchie7235]

Is the 320 a good for gaming?

[@SPXLabs]

On wifi, not really. Via Ethernet, it’s the same as every device I’ve ever used over the years, it’s fine.

[@ricothefrenchie7235]

@@SPXLabs I have an ASUS gaming router just wondering if it’s worth turning the WiFi on the 320 off and plugging the ASUS in the back?

[@SPXLabs]

Depends on the version of the router you have. But the 320s WiFi is actually really good. It’s by far the best WiFi equipment from an ISP that I’ve ever had of all time

[@ricothefrenchie7235]

@@SPXLabs I had to put the 320 in the basement which I know is not ideal. So I have a weak WiFi some spots upstairs. What is a good extender to use with fiber?

[@SPXLabs]

Unfortunately I don’t know. Extenders are garbage though. If you have coax in your house you should look at MOCA adapters to get Ethernet to other rooms.

[@josephbargo5024]

Megabits not megabytes..

[@hetwiki]

He literally corrected it

[@josephbargo5024]

He literally corrected it to the wrong units lol

[@just1nmke]

The ONT is inside the 320.

[@demirkafasutlac2343]

You can make the bg210 into bridge mode with equipment from ubiquiti?

[@SPXLabs]

According to Google, yes.

[@randolphmatheu6758]

After connecting the ehternet cable to the 320-500 in order to set up my oceana credit card processing machine, I'm reading "failed to connect" on the Oceana.

[@kingtrey9895]

I spoke with att for months and everytime I get sent this 5268 ac so after 5 of them they said they will send me a bgw210 and that the bgw320 is not available yet

[@SPXLabs]

I don’t remember if I said it or not but rumor is, it’s not available in all areas.

[@kingtrey9895]

@@SPXLabs so I'm guessing the bgw210 is a upgrade for us

[@SPXLabs]

Probably. I’m not too familiar with att yet. They are pretty new to me.

[@mayken6661]

I spoke with them about a month ago, they told me that the BGW210 is the latest wireless gateway (At the time). And yes, bgw210 Sucks

[@tejakalagara3174]

I am wondering, Is it possible to add another option by html dev tools to the dropdown and select the ip for port forwarding?

[@SPXLabs]

Maybe. That’s a good question. But just because you can doesn’t mean the gateway will know what to do with it.

[@jvolstad]

I hate these built-in Wi-Fi routers.

[@SPXLabs]

Usually I would agree but honestly for the first time, probably ever. These are actually very good for homes that are under 2000sq ft, single story, and made mostly of wood.

[@JasonsLabVideos]

Ditch the white box, throw that SFP module into your new Home built firewall :) Untangle / PfSense :)

[@SPXLabs]

I’m just so lazy though

[@JasonsLabVideos]

@@SPXLabs LOL ! Some people are BUT it would be a very good video :P

[@SPXLabs]

True. I think I may leave it to a full time KZbinr though. It’s a lot of work for me, research, testing, filming, etc etc. Like I want to play games and stuff too. I’ll look into it but I doubt I’ll commit. Last time I tried to drop the Gateway I spent weeks working on it. Never got it working, then a software update deleted all my work.

[@darkshadow4998]

So I currently have At&t fiber with the bgw210 and I’m getting my bgw320 tomorrow in the mail so I have to have a technician one out and install a new fiber jack or can I use what I have now?

[@SPXLabs]

The technician removed the fiber jack from my house as the “jack”(ONT) is now integrated into the BGW320. But I’m not 100% if this is universal for ATT. That’s just what they did at my house.

[@MrZACATECANO100]

Didn’t even know this existed. Will they upgrade for free?

[@SPXLabs]

The best thing to do would be call and ask. It was free for me.

[@Houndzee]

This is amazing. I hope they have a true bridge mode now!!!!

[@SPXLabs]

I’m pretty sure they don’t.

[@jsnareid]

the sfp is the ont on the 320

[@luisviramontes9368]

Fucking horrible experience with at&t and their brainless technicians. Paid 100$ upfront just for the technician to completely blow off our appointment (I waited for him) and then he lies on the company notes and says he came which her never did. Then I had to take time off work for the rescheduled appointment just for the guy to drill and install the outside box thingy and took an hour just standing around on his phone. Then he says someone else is going to come that day and install a wire from the street to connect to my house. Surprise surprise nobody fucking came. They never contacted me back for a cool 2 weeks and I had to call at&t and they just kept making excuses and never calling me back when they keep saying they will. It’s almost been 2 months and I’m still waiting for them to figure this shit out.

[@SPXLabs]

Sounds legit to me. Their internal system seems to have tons of problems

[@Native722]

File complaint with FCC on their website and someone from President of ATT complaint department will contact you. I had that happen to me as well.

[@geom7490]

Does AT&T give you that new router if not where can I purchase it?

[@SPXLabs]

They do if you are a new customer or if you beg and beg and beg for it. You should not buy one because it will not work

[@javierr1386]

I tbought i was getting this when i first applied to their internet service since it is widely advertised on their website but sadly they sent me out a bgw210.

[@SPXLabs]

Got em!

[@javierr1386]

@@SPXLabs nvm i got them to give it to me

[@SPXLabs]

Hell yeah. 10/10 best thing ATT can do for new and existing customers.

[@KCkohler]

Are you going from the ATT gateway to the UDM with a fiber cable??

[@SPXLabs]

I am not. I never committed to buying a gpon that is compatible with the att gateway

[@KCkohler]

@@SPXLabs I want to buy the UDM. Does it work with no issues with att and the ATT BGW 320. I’m new to networking

[@SPXLabs]

I can’t speak for the UDM specifically but I’d imagine it would work just the same as the UDM Pro. I’ve had zero issues with the ATT gateway with the UDM Pro as well as TP Links ER605

[@KCkohler]

@@SPXLabs I ment the UDM pro. Thank you! I think I will get this when ATT comes to my neighborhood next year

[@SPXLabs]

No problem homie. Have fun!

[@yhamda]

Can you use VPN on this router?

[@SPXLabs]

No

[@Native722]

Is the bgw320 available everywhere now? I chatted with a rep, they tried to send me a bgw210 that I already have but I declined.

[@SPXLabs]

I'm not aware if the BGW320 is available in all areas at this time.

[@pedroblancou]

Hi, do you know how turn off the wifi in this modem?

[@000ultimate]

I called my att provider and they gave me hell on earth to upgrade...."you cannot upgrade unless there is an issue with your modem currently. We see your sped just fine....bye bye" yeah no budging them either i tried 3 times

[@SPXLabs]

Wow that’s really lame of them.

[@michaelcasebolt9737]

ATT rep told me we’ll call you when it’s available. That was about 4 months ago and I’m still waiting for their call. I have a feeling it’s going to be a long time before I hear from them. But if I’m a new customer they will provide me with a WiFi 6 gateway, but if your an existing customer you will have to wait and we don’t know long that will be. And by the time they get around to me WiFi 7 gateways will be available, but for new customers only. I estimate my wait time will be between 10 - 12 years, but by then it really wouldn’t matter because we will probably be dead from global warming. Such is life.

[@Sompzii]

I cant even connect my ps4 to this router for whatever reason. It would work for a month and then it would go out and I cant connect my phone or my ps4 to the router. Why tho? 🤔

[@MyToni72]

This gateway has gone down with no service several times already. Normally I can troubleshoot but not today. There is some glitches with this model.

[@SPXLabs]

That’s weird. Mine has ran over 45 days straight with non issue. Maybe yours needs a firmware update?

[@MyToni72]

@@SPXLabs thanks I will ask about that. I just got it in October of last year.

[@SPXLabs]

They should be able to remotely uodate the firmware btw! There are options to disable and enable remote access to it.

[@SwarmJAG1]

2gb and 5gb.. I just bought the 5

[@SPXLabs]

You ne me both. Let’s go!

[@rachela3904]

We just got this device. I’ll come back to the comments in a few days and let you all know how we feel about it.

[@SPXLabs]

Do it already!

[@maddeusdoggeus1]

How is it going?

[@SPXLabs]

It’s going.

[@maddeusdoggeus1]

@@SPXLabs did you upgrade to one also?

[@mikedotson5548]

i just ordered mine, but they are just sending me mine... i am not getting and instal... :?

[@shaneknight8072]

So it’s $99 to upgrade

[@SPXLabs]

It was free for me

[@shaneknight8072]

I got mine but they put it in a weird spot haha

[@shaneknight8072]

It’s like in a little case inside and it barely fits in kinda a weird spot to have the cables too any solutions??

[@SPXLabs]

Move it I guess

[@FonzB3Ballin]

I had a tech come to my apartment today to look at something and he ended up bringing this bad boy with him. I didn’t even ask for an upgrade or anything. Just said he was gonna replace my old router. Are these really that hard to come by?

[@SPXLabs]

Yes. In some places it’s not even an option.

[@handle854]

It's in a shortage right now still. But us techs will always replace it regardless because it functions better and is just generally easier to work with compared to older hardware. Customers see it as a show of good faith, but it benefits us just as much as you since it makes out job easier tbh

[@bigrymrman]

I've had an infuriating few days with AT&T. Via online chat on Monday, they agreed to ship me the BGW 320. What arrived today was the same old model that I already have (BGW 210, which drops wifi connections all day long). I tried asking them to fix the mistake via online chat, but the rep (and the supervisor that I escalated to) were completely useless and wrote tons of typos and nonsense. So I decided to call. The person I spoke with said there is no way to request a BGW 320 in particular. What I receive will be random. I said it doesn't make sense and is a waste of everyone's time. I asked to speak with a supervisor. The supervisor refused to take the call and said that I *could* request a technician to bring a BGW 320 but that it would cost $450 + installation (required). Obviously I would never agree to that nonsense. I'm so tired of AT&T. What would you recommend I try tomorrow? Thanks for your great video.

[@shreyaroraa2234]

This is BS. Having same probelm

[@DjYgor1]

Same issue with them! said that only new customers receives a 320 model :((

[@SPXLabs]

Very sorry to hear that. I wish there was something I could do to help

[@jakubhladil5340]

Just call them over and over again, you will get totally different agent each time you call and they will maybe do more.

[@mayken6661]

Any other pros besides better wifi ? Seems with bgw210 even hardwired sometimes sux !

[@SPXLabs]

No not really. The upgraded wifi is a night and day difference. The hardwire connection is the same. I noticed no differences and the wired connection wasn’t bad for me on the 210

[@swtpeteswtpete1515]

My name is *incoherent* and this video was great! I came to see if you don't recommend linking my own gaming WiFi router to the bgw320.. I think there's a slowdown being caused with my current setup, I guess I'll just check out the web config admin panel on the AT&T gateway modem and wifi router all in one device.

[@Arlucity]

I was told from 4 different agents that there is an option to upgraded but only to a bgw-210. :(

[@SPXLabs]

That’s uh.... weird. It took me 4 tries but I got through to someone.

[@Arlucity]

@@SPXLabs i'm still trying though bud lol I shall not rest!

[@SPXLabs]

I wonder if it is area dependent? Where do you live?

[@Arlucity]

@@SPXLabs I’m in the San Antonio Texas area. I gave up for now. The last person I spoke to flat out told me the bgw-210 model was the most recent until I mentioned the 320 lol he told me I didn’t need it and the 210 was better. I swear man lol

[@SPXLabs]

That is so dumb. You should file a complaint with the FCC, that will force ATT to take higher action. The 210 blows. consumercomplaints.fcc.gov/hc/en-us

[@siva4342]

Can we turnoff ipv6 ?

[@SPXLabs]

Yeah I think so. I feel like that was the first thing I did.

[@wolfshanze5980]

I recently had to upgrade my internet... had ATT DSL... was open minded to any company, as long as it was a 1GB or close to it... I realize I had paid a fortune in "equipment rentals" over the past number of years and wanted to just buy my own equipment, get the best and avoid the rental fees on inferior equipment... While I did consider ATT Fiber, they lost me with their forcing of me renting their equipment... no other company forces you like ATT... so forget them... I ended up going with my local cable provider because I was able to buy my own modem and router and avoid paying any equipment rental fees with them, and I have an awesome Asus WiFi-6 router. Very happy... forget you ATT!

[@SPXLabs]

Amen

[@ThatDamnPandaKai]

Actually Spectrum does that. They block third-party modems.

[@livens100]

@@ThatDamnPandaKai I have Spectrum and bought my own cable modem. Maybe different areas are different.

[@handle854]

You can use third party modems, but you need AT&T modem so it can turn the light from fiber into digital data. Most routers don't have built in ONTs for this, and if they do, they may not utilize the correct wavelength as there is three different ones AT&T uses. - Current AT&T tech.

[@bigmike3639]

Looks like they removed the equipment fees now or they are just built in with the monthly cost. Fiber is way better then cable imo

[@ryanmasters5878]

Subscribing to you just for the hope that you detail a way to truly bypass the 320. Your explanation is spot on. I hated the 210 and when my parents got fiber installed a few months back they had the 320 and I knew I needed to find a way to replace my 210.

[@SPXLabs]

I’m definitely going to give it another go but you might be waiting a while....

[@corylineback4966]

What’s ONT ?

[@Moonraker11]

The other option is to upgrade to Unifi’s WiFi-6 U-6 Lite and scrap the built-in gateway Wifi altogether. I’ve been told WPA-3 will be available with 6.1 of their UniFi OS...

[@SPXLabs]

Just watched a video from MacTelecom Networks about it. I may add an access point in the Studio/Office area

[@JeremyLynnes]

The BGW320 has an ONT *built-in*. It is still in your home. The 5Gb port is for speeds beyond 1Gbit hardware on the consumer side. The SFP port is ONLY for the AT&T fiber connection, not for you to hook up to your own hardware. STOP USING PORT FORWARDING and look at using a reverse proxy. Ultimately, if you have a home lab and want to control your connection to the internet, AT&T residential fiber using this gateway isn't going to make you happy.

[@algheroman6476]

I agree with you. It looks like this new Gateway does not give you much flexibility for having your own Router and network management behind this BGW. I have a UDM Pro with my current Cable Internet Provider, and all I had to do was to ut their modem into Bridge mode. With this, it will seem to be much more difficult or cause issues with my setup. Also, you seem to be correct that there is no way to go direct fiber into the UDM pro, you still need this BGW 320 to act as the ONT.

[@LetTheWritersWrite]

So is that 5GB port there if you essentially want to use the bgw320 as a 5g switch on let's say, a 5gb capable NAS?

[@rcaes001]

@@LetTheWritersWrite any device that has a compatible network card that exceeds 1gb can make use of the port

[@danielvigil4381]

It's an integrated ont and that's what the sfp is for.

[@thunderingtuber2179]

Can i use bridge mode on this with my nest wifi? Will the bgw 320 make a difference in the speed of nest wifi? Will the bgw 320 make a difference in wired connections throughout the house? Thanks

[@SPXLabs]

The 320 will not make a difference in wired connections.

[@jeffreyphillips5235]

does this work for dsl

[@SPXLabs]

Fiber does not work with DSL

[@metalvideos1961]

DSL is a way different connection the fiber optic. DSL works on copper. Fiber optic is an upgrade to copper wire sort of speak. it works on light speed which is the fastest you can get at this point.

[@alphabanks]

They will charge 99.00 if a tech comes to your home. I've had to contact customer service in order for them remove the charge.

[@SPXLabs]

Wow that sucks. They didn’t charge me at all. The differences are wild

[@sorrycase]

This will depend on the tech. It is policy to charge for a customer requested modem swap.

[@patrickrk44]

I have att gigabit, and have a 210-700. Not to sure how I'm getting 1130 down and 945 up. Thats a speed test using cat 6 hard wired to my xbox series x. Have pics too.

[@LocdBroker]

Were you able to figure out bypassing the gateway? Planning on a UDM Pro setup and was hoping to use the SFP+ port to feed internet to the UDM Pro.

[@SPXLabs]

Nope. The only thing left to try is new modules and I’m not sure if want to go down that route yet.

[@LocdBroker]

@@SPXLabs don’t blame you. Nice detailed video though. I’ll definitely be on the hunt. If I see anything I’ll let you know.

[@SPXLabs]

Last thing I read was this. Hopefully this will help you on your search. www.reddit.com/r/Ubiquiti/comments/kop4z4/att_bgw320_5gig_port_to_udmp_sfp/?

[@LocdBroker]

@@SPXLabs is the 5 gbps port RJ45 or SFP+? Looks like RJ45. But I see a lot of people doing the IP passthrough method and coming off the 5 gbps port to their UDM Pro.

[@SPXLabs]

The 5GbE port is RJ45. I’ve seen that to and a mix of other things.

[@taiwanarnold5927]

Can u verse non fiber customer get the New 320

[@SPXLabs]

No idea, hopefully someone comes along and can answer you. You could always try calling and asking ATT

[@19thumper76]

no, its a fiber only gateway

[@algheroman6476]

I see you have a similar UNIFI setup as I do with a UDM Pro. So does the IP Passthrough work for you with the BGW 320 and your UDM PRO does all the Routing for your network? Any Double NAT Issues? What I am looking for is to get dedicated IP from AT&T for the WAN, and then have that passed onto the UDM Pro and bypass all functionality of the BGW 320.

[@SPXLabs]

Yes I am using IP Passthrough and if you set it up correctly there is no double NAT issue. Yes the UDMP will handle all the routing but the BGW320 is still capable of it even if you “Passthrough” the WAN IP. I have read that there are ways to bypass the 320 all together by installing a container on the udmp but all of my past attempts have failed.

[@algheroman6476]

@@SPXLabs Thanks for the quick reply. The issue with Containers on the UDMP is that when an update comes up it gets blown out and has to be redone. At least that is what I have been told. Never did this myself.

[@SPXLabs]

I think someone figured out how to make it persistent. But I can’t remember if that was after reboot or after updates now.

[@ivanwill]

Hmm, I do not need WIFI 6, currently. But, just because, I want this ATT router. Hmm, I might call ATT tomorrow. I have an ONT, and fibre gigabit, too.

[@SPXLabs]

May as well wait for Wifi6E

[@scottkayrouz236]

Bridge mode? Interesting. I believe att gateways authenticate to the network by MAC address and if I had to guess doesn’t allow 3rd party equipment authentication. In the case of the 320 I’m not sure if the network is looking for the MAC address of the RG or the Mac of the SFP adapter. The SFP adapter used is dependent on the type of splitter in the PFP you are assigned out of where the fiber from the office splits it’s signal into the distribution cable to the field. There’s standard optics, alt optics and the newer gponx splitters that are 64 port splitters as opposed to 32 ports. The BGW 320 I’m looking at right now has a red data port that’s labeled ONT so I’m not sure if you can feed it with an Ethernet cable from an 010 ont like the 210 does or not. If I had to guess I’d say no. I’m about to do a 320 swap coming from a 210 that’s fed by a 010 ont. if anyone knows please post.

[@GeorgiaMade404]

I asked the tech to bring me a WiFi extender but he brought the old 4921 model and I wanted the 4971 which is the latest one. Kinda redundant to bring an extender that’s not compatible with WiFi 6😖

[@metalvideos1961]

why are the modems so big in america. in the netherlands they are way way smaller lol

[@SPXLabs]

They get bigger every year!!!

[@metalvideos1961]

@@SPXLabs yeah makes no sense lol. Not sure if you can open this link because its a dutch link. but this is how our modems look like in the netherlands www.kpn.com/beleef/blog/kpn-box-12-het-modem-met-nog-betere-wifi.htm But why do they get bigger? i mean you dont need much to have a working modem.

[@SPXLabs]

Most of our “modems” do TV, internet, phone/voip, routing, and wifi. So that accounts for some of the size but they are still very big even while doing all of that.

[@metalvideos1961]

@@SPXLabs yeah our modems do that as well. so there is literally no reason to make them so big. if you see the modem i showed you that modem is equipped with wifi 6 and can be used for TV Telephone and internet. the modem on that picture is the modem that i have. every internet provider that provides this package got the same size modem pretty much. i have 1Gbps internet at home no tv or telephone. because i dont use it. but i can still get it if i want to and use the same modem for it.

[@christophermoriarty7847]

🤔 Interesting if AT&t has your WAN IP tied to the MAC address of the BGW 320. CAN'T YOU JUST PLUG THE FSP+ INTO YOUR SWITCH AND THEN CALL UP YOUR ISP AND REQUEST A NEW WAN IP?

[@SPXLabs]

What’s YWE

[@christophermoriarty7847]

Sorry unfinished comment

[@SPXLabs]

AT&T has a authentication service running on the gateway, without the service there is no internet access. There are ways to duplicate the service but it hasn’t worked for me.

[@christophermoriarty7847]

That would definitely be an interesting video to see if you can get the SFP+ to work on your gigabit switch and to completely bypassing the AT&t router.

[@SPXLabs]

You’re telling me. I have tried really hard to get it working but alas. I’m just not smart enough.

[@nfgxsilentgamer4314]

Is there a battery backup for this?

[@SPXLabs]

Nope

[@lifesroblox]

what is the speed on ports on bgw210?

[@SPXLabs]

Terrible. But 1GbEs.

[@halfmanhalfamazing2198]

Is there a difference in bgw320 and the pace 526ac? I’m thinking of buying one online and I was wondering if my fiber service would still work

[@SPXLabs]

I’ve never heard of that and unfortunately I can’t give you a good answer.

[@Kilgore2k12]

Wifi 5 ac vs wifi 6

[@Eliminator5555]

I'm very surprised you were able to get them to so easily switch you to the new gateway. I've read on AT&T forums that it's virtually impossible based off the experiences of others. Some users tried it up to three times, but just kept getting the old gateway. I'll be getting the new gateway soon, but ONLY because I'm upgrading to either the 2 gig or 5 gig fiber tier and the BGW 320 is necessary for those speeds. I'm even more surprised that they didn't charge you a fee to come out and switch you to the new gateway. I wish I had done this a year ago. But the difference would be limited because I still would've been using pass through mode.

[@SPXLabs]

I think I was able to get mine just because I asked so early on. Seems like I just beat the wave of people also trying to get one.

[@Eliminator5555]

@@SPXLabs You definitely had it easy. Very surprised the tech didn't say that your old gateway was actually working fine and thus have you charged for the $100 service fee. The techs are CWA members and while they're generally fair, they won't hesitate to charge for their time if they believe it is merrited. One time I called to have a faulty gateway replaced with a newly delivered one, and it resulted in them starting to charge me a $10 per month equipment fee, rather than the inclusion of the equipment at no cost, which is what I had contractually agreed to during my first year of fiber service with AT&T. So that was incredibly annoying. And rather than putting me back on the original monthly promotion that deducted and zeroed out the $10 monthly equipment fee, all they could do was give me a credit of $10 per month, which resulted in me being charged about $1 per month in taxes for the equipment rental fee. Whereas it should've just zeroed out the $10 monthly fee leaving no taxes. Instead I was being charged the $10 fee plus tax and then just credited back $10 per month, which technically left me paying the dollar in taxes per month for the gateway. It wasn't about a dollar breaking me. It was about the principal of them breaking the terms of the contract and trying to charge me any amount at all for the gateway during that first year of service. So I then had to call back and have that additionally adjusted. It was a real pain. And this was all just to have what was actually a defective gateway replaced. The whole experience was VERY frustrating and annoying because I never made a change to my services or consented to a change. It's AT&T's responsibility to provide functioning equipment and holding them to that doesn't authorize them to change the billing arrangement. So I'm really shocked at how smoothly your entire process went in getting the new gateway. You should take advantage of the get the 2 gig and 5 gig speed tiers for at least a month each and then post a review of each new tier to your channel.

[@SPXLabs]

Yeah I’ve heard such horror stories but that’s why I lead with the Wifi6 thing. To hopefully avoid that fee lol

[@TheBupolo]

This will be the most random question you'll get on this video: Can I paint the gateway black? Would that impact the wifi 6 in any way? The wifey is not liking the bright white in what used to be an all black tech area.

[@SPXLabs]

Can you? Probably. I’d use plastidip. I doubt there would be any noticeable impact

[@masterchief13000]

Have you found a way to bypass the BGW320 to your UDM Pro yet? I was given a BHW320-505 and have been trying to find ways to not use it and go directly into the UDM Pro with SFP.

[@SPXLabs]

I have not. The only thing I haven’t tried yet is different modules. I’m really hoping it’s just a module incompatibility issue. It’s planned on my docket but as you can imagine, many people in my household would not be happy with the internet being down for so long lol

[@TheHoff4K]

@@SPXLabs With the ONT being built in there is no way as of now. I think it has to do with the security layers the ONT is using. I think it uses a standard GPON on the old 210 setup and allowed ONT to UDM Pro configuration but the setup eliminates the separate ONT and therefore still needs the 320 for the built in ONT. Maybe the new UDM PRO SE might have a way to by pass that all but it is in EA still.

[@SPXLabs]

I gave up like 7 months ago lol

[@npham1198]

Wouldn't be able to take advantage of anything over a gig anyways because based off of what the BGW320 label says that's just a simple SFP port not a SFP+ port

[@SPXLabs]

True but that doesn’t mean they couldn’t roll out a dedicated ONT to the 5GbE or something dumb. It’s such a bizarre product

[@Thekingcmk]

I love it when people associate gaming and Gig speeds. If all you do is game on your PC and browse anything close to a gig is a waste of money. Now in some areas you mind a well have it only due to cost. For example in Dallas I can get 1Gig plus HBO Max for $60 a month. Where 300Mb is priced at 45. So mind as well get the gig, but I have seen some people have to pay alot more for gig because they either use another service or ATT is just higher in that area. If that's the case 200-400 Services are well above what you need to game.

[@Paul_R1206]

I just got one yesterday. What is the sq footage range on those? I’ve been looking for the range online and have been unsuccessful.

[@najchris11]

They say 6000

[@michaelk2686]

Did you have to pay for the install?

[@SPXLabs]

Nope.

[@Native722]

@@SPXLabs If you had the BGW210 than they would have to send out a tech to install. How did you do that without a tech? They charge $99

[@SPXLabs]

I did exactly what you saw and heard in the video. I just asked

[@yokonovich]

I just got mine this last weekend cause I got fiber optic with ATT is really fast !!!

[@Jack-z6j4q]

Are you running the BGW 320 as IP Passthrough? Did you have to give the USG a static IP in that case? Or are you running the USG behind the BGW 320 (with it still enabling DHCP)? I'm less interested in bypassing the hardware, and more interested in only having 1 network, and setting up the USG 320 as purely a gateway.

[@SPXLabs]

I am using dhcp on the ATT gateway with a 172.16.1.1 subnet and IP passthrough to my router with a 192.168.1.1 subnet and also has dhcp enabled. You can shutoff pretty much whatever you want on the BGW320 to make it like 1 network.