Return to sender - BT will have your old hub & all the packaging to recycle

[@NOWThatsRichy]

That's a great Idea for reusing / recycling, although if I get a new router, I usually keep the previous one as a spare, in case anything goes wrong with the current one, then you've got something you can use, while waiting for a replacement, broadband routers do seem very reliable, considering they are switched on 24/7.

[@twcmaker]

Thanks for commenting. (have you subscribed?) The parcel could be posted out up to 6 weeks after the new router was fitted. So it was sort of covered. But I had gone from wired to fibre 👍 Thanks again. Jamie

[@GoldKingsMan]

Oh I didn’t know there was a sealable bit inside I just tied it up put a tape on the end. One time BT sent us around 3 or 4 modems by mistake to a new address and they were charging us on all those.

[@twcmaker]

The resealable bag was sent before the new Router. With strict instructions to ensure I sent it back to BT.

[@GoldKingsMan]

@@twcmaker Ah I got the bag after the new router. No instructions came with it. Just a note to send it on or get a collection. My new flat it took a while to get the fibre in, can’t drill holes anywhere else in property and so the first team tried and didn’t succeed. The second one, The A team, had to drill past a metal plate shunt the direction upwards from a storage area to the corridor.

[@twcmaker]

@GoldKingsMan sounds like fun.

[@TheCooIBlackGuy]

Thank you 🙂

[@twcmaker]

You're welcome 👍

[@AnthonyChopra]

we have this one but its not being used but i did find a way to use it as a ethernet and wifi switch box adding more ports without paying to buy a dedicated switch box like TPlink also cutting old tech waste i dont notice much speed difference when connected to the old modem like a switch

[@MommaWolf1967]

Mine didn't come with the lables to return the old router what am I suppose to do here

[@twcmaker]

Have they asked you to send it back?

[@MommaWolf1967]

@@twcmaker Yes they have

[@twcmaker]

Search on Google or the BT website for the returns address. Hope that helps. Jamie

[@habbymushtaq1408]

Does it have it to be perfect?

[@twcmaker]

Just send it back. They'll overhaul it, make any repairs send it to be used in another country (apparently)

[@CarlosArruda77]

BT is very cunning! We have just left BT due to their poor service, very slow internet, and they've sent us an email saying that they'll be sending a return bag and want the old router bag in 50 days time or we'll be charged £50.00! Off course after 2 weeks no bag has arived. We logged in to BT and to our surprise there's a button to click and ask for the return bag. Had we not did this we would have been charged £50.00. Very missleading and poor, as per usual from BT!

[@twcmaker]

I think there's a lot like that now. Trying to find ways to get your money into their account.

[@annedoig]

I am trying to return my old router. The new one came without a return label and bag for the old one. I have phoned 3 weeks ago to request one but I am still waiting. I cannot get through on line to make this request, it just keeps putting me round in circles. Can anyone please help ?

[@twcmaker]

You should have been sent a bag. Mine came before the new router. Give BT a call. Or get an address off the Internet. Hope that helps. Jamie

[@annedoig]

@@twcmaker thank you for your comment. I have already phoned bt to order a return bag and they said it would be sent , but I’m still waiting.

[@GothicKittyMadness]

What if I don’t have a box for it?

[@twcmaker]

Just put it straight in the bag. Maybe put Sellotape around the feet to stoop them springing out.

[@randomness051]

I want to be responsible like this. My router looks the same as yours and I got it late 2017 but I haven't been sent a bag or any correspondence regarding returns. Is it because my router is over 5 years old?

[@twcmaker]

I had gone over to fibre optic and this was to be returned.

[@randomness051]

@@twcmaker I got an email just after I sent this and its asking for the smart hub to be returned except the smart hub 2 is what I just got sent. My other hub is a home hub 4/5

[@arnosgrove8345]

I have had a similar experience. I have two old BT routers (both u/s) though BT has not requested their return nor am I able to find on their website any instructions/postage labels as to how I am to proceed to return these items.

[@randomness051]

​@@arnosgrove8345I was sent correspondence after a bit so maybe wait and see if they contact you?

[@arnosgrove8345]

Like 'Waiting for Godot' I presume?@@randomness051

[@truthspeaker12]

i have finished my contract with bt, am i contractually obliged to return their equipment after that? secondly i can recycle myself, why do i need bt to do it and penalise me if i dont return their old things even after paying them for 2 years?

[@twcmaker]

If they wanted it back, they would have sent a return bag. That's how I understand it.

[@truthspeaker12]

@@twcmaker It was a 2 years contract and they initially sent me a hybrid connect and then the hub, I used the hub all this time not hyrbid connect. now i finished my contract and moving to sky, they sent me the bag to return the devices, and I cant locate the hybrid connect.

[@twcmaker]

I'd just send what you have. By the way, I am in no way connected to BT. I thought the video would help some, as a way of helping BT be responsible for their waste. Thank you. Jamie

[@truthspeaker12]

@@twcmaker Thanks for that, understood you are not from BT. Interestingly, they sent me a mail asking specifically for that hybrid connect and saying I will get penalised if I dont return it £60+.

[@twcmaker]

Just send everything you have and tell them you sent it all back 🙊