Revolutionizing IVR Systems with Gen AI Chatbots and Azure Cosmos DB - Ep. 98

In this session, we will explore a cutting-edge Gen AI API-based customer service chatbot that leverages Azure Cosmos DB to transform traditional IVR systems into dynamic, conversational experiences.
Our solution, implemented for enterprises across various industries, addresses common IVR challenges such as limited natural language understanding, user dissatisfaction, and integration issues. By utilizing advanced natural language processing and multi-language support, including English, & Hinglish, the chatbot delivers a 40-50% improvement in user experience and significantly reduces customer query resolution times. Additionally, the solution drives cost efficiencies by optimizing support resources and accelerating development cycles. Join us to discover how we’re shaping the future of customer service through intelligent automation and conversational AI using Azure Cosmos DB.
Outline:
About Bizmetric & its Solutions & Services
Gen AI Customer Service BOT with Azure Cosmos DB
Application Workflow and System Architecture
Sample - Application Prompts and Responses
Implementation, Challenges & Resolutions
Gen AI Applications Implemented using Azure Cosmos DB
Q & A
Presenters from Bizmetric India Pvt Ltd:
Ishwar Sukheja - Practice Head | AIML
Vishal Patil - Senior Data Scientist | Gen AI Specialist
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