Rheem Professional Prestige ProTerra Hybrid Electric Water Heater Review and kWh actual usage.

**The camera makes the unit sound very loud, it is not at all. standing on the floor right above it I can barely hear it with nothing else running,**
This is a review of an in use hybrid water heater. At the end of the video there are usage statistics and cost comparisons. This cost comparison is compared to a standard electric water heater.
#rheem #professional #prestige #proterra #hybrid #waterheater #hvac #heatpump

[@222aint]

thank you for the excellent explanations.

[@TrolleyBrothers]

Glad it was helpful!

[@fawghan1]

Great video, but, I didn't hear you disclose installation of a Thermal Expansion Tank or Valve. Did you install any on the water supply side from the city?

[@TrolleyBrothers]

Yes, this is because this home has a well so there is no need for an additional expansion tank.

[@davidkendrick3158]

I’ve watched several videos that show major issues with the filter not stopping enough dust and eventually the condenser coils get covered and the heat pump starts throwing errors and switches off. Have you experienced any issues yet? How difficult is it to access the coils so they can be cleaned?

[@TrolleyBrothers]

No I haven't had any issues at all yet. I do not know how accessible the coils are off hand.

[@CyrusPenrod]

Can I ask why you decided to go with the rheem instead of the AO smith? Not sure if you were aware when it got installed but there is a new AO smith got released in like November 2022

[@TrolleyBrothers]

My supplier gives me a really good price on Rheem and they had great reviews at the time when I bought it. Also if there is any issue with the heat pump within 10 years they replace the whole water heater.

[@causarumcognitio]

@@TrolleyBrothersThanks for doing the video. Quality videos about these water heaters are still not prevalent enough and you did an excellent breakdown of things. I went with an AO Smith because ours has to be in a location where almost any noise is unacceptable and I expect I’ll still have to do something to deaden the sound (plus it ended up at an absurd clearance price that disappeared in hours where an 80 gallon was cheaper than the 50), but your video is still very applicable to people considering the AO Smith hybrid because the new AO Smith models are much more comparable to the Rheem hybrids than they are to the old AO Smith models. Thanks. (Sorry to the original poster for hijacking the post on a good question but wanted to make a shoutout and didn’t know how else to do it.)

[@the_superb_owl]

This is maybe a weird question but could you tell me what the diameter of the tank is? I need to know if I can fit it up my attic hatch and I've only found package dimensions so far.

[@TrolleyBrothers]

I believe it is 25-26" in diameter. You should be able to find actual dimensions on line.

[@Steve-bm2zm]

How do you heat your basement area in winter and what’s the average temp.

[@TrolleyBrothers]

The basement is unfinished and not heater. The basement is around 55 degrees, normally before the installation, and runs on average 2-3 degrees lower. Not s noticeable difference.

[@CyrusPenrod]

Can I ask what the db rating is at the unit when the heat pump running vs when it is not running?

[@TrolleyBrothers]

I do not have that information handy, but I will see if I can measure it.

[@JWDigitalArchiving]

Is the water heater more energy efficient to run in just heat pump mode vs eco mode?

[@TrolleyBrothers]

No it is not actually. i did a test myself for three months on each mode and Eco mode is more efficient. Sometimes if the water heater decides it will take more power to recover with the heat pump instead of using the elements, then it will just use the elements or mix the use of both at the same time.

[@jsparx]

How can I override the 140 degree limit? I need a smaller water heater, but there is high usage and the recovery is way too slow compared to the gas water heater i replaced it with.

[@TrolleyBrothers]

Even if I knew I would never tell anyone that to be honest. It is not a good idea generally. I would suggest if you have gas available to go with an on demand water heater and not worry about the recovery ever again.

[@zachwaltz5587]

Seems like they still have the same high pitched irritating sound as the old models. Is that your experience?

[@TrolleyBrothers]

I can't say i agree with that. The camera picks up sounds at a higher pitch than in person. In person it just humms.

[@n1983mg]

I just had the 65 gallon of this tank installed, it is in heat pump mode. If someone takes a shower, the next person is getting cold water. Is there something wrong with the tank or are we using the wrong mode? Any suggestions? Thank you

[@TrolleyBrothers]

That is hard to say without seeing the setup, was it professionally installed? There are a lot of variables such as the temp the tank is set to and if there is a mixing valve and plenty of other things.

[@n1983mg]

@@TrolleyBrothers thanks for your reply. It was professionally installed. No mixing valve. It’s set to 140. I changed the setting off of heat pump to the option that uses heat pump and electric, it’s a little better, but with 65 gallons, should be able to take at least 2 even 3 showers in a row. Gas > electric so far. I am a developer and this is my first all electric build. Prefer gas so far.

[@TrolleyBrothers]

Have you had your installer back out to address the issue? 65 gallons should be plenty of water for normal length showers. Also was the water heater installed to manufacturers specifications? I am referring to space requirements as well. This water heater is most efficient on the "energy saver" mode as compared to straight heat pump mode. Hopefully your situation can be figured out easily.

[@aamirshahzad8060]

I heard its not suggested for Northeast?

[@TrolleyBrothers]

Depends on conditions and installation location. This one is in NH and has no issues.

[@airwebber]

What mixer is that?

[@TrolleyBrothers]

Honeywell T style mixing valve

[@johnwhite2576]

WHO repair this if the heat pump develops a problem ?? no plumber is going to fo this, and no hvac is either ! this is loud I can hear it in the video !!

[@TrolleyBrothers]

I would suggest an HVAC contractor like us that does water heaters. From what I am told with this unit, if the heat pump fails they just give you another water heater up to 10 years later. We install the line from our supplier and not what home depot has so there may be a difference there in the warranty procedure. The noise in the video is amplified by the camera. It is not very loud in person at all in my opinion. There are comparison videos online about the noise produced.