Rode Connect problem with Wireless Go II?

Here's a new issue I'm seeing with our ‪@rodemic‬ wireless go II not showing signal in Rode connect(1.3.5). This is on both M1 iMac, and m1 MacBook Air(12.4).
By the way, we own Rode wireless go II, VideoMic NTG, VideoMic Go II, and might get the Procaster 2... so we are not trying to say these are bad - Rode equipment has been great.
Is anyone else having this issue?
Here's what I've tried so far (Rode customer support is great and suggested factory reset and such):
- I factory reset both transmitters and the receiver - they are on the latest software(2.1.9)
- Deleted and reinstalled Rode central(2.0.5)
- Deleted and reinstalled Rode connect(1.3.5)
- Swapped the cables
Same issue is on both computers.
I hope this helps & thank you for any support! www.buymeacoff...

[@joeltodd777]

I had the same problem and found your video. Thanks for the heads up on using the USB detected sound device it works. The issue with that is it records at a much lower volume. I found a solution. In preferences I had to set "Monitor Out" to something (I used my headphones) instead of "No Output Selected". My mics showed up right away after that.

[@adrianallen8874]

having the same issue i think i have spent enough time wasted on trying to figure it out and will just delete rode connect!! cheers buddy for this video

[@BillMoriarty]

that's exactly what I did - delete it

[@TonyPhotoPilot]

Hey - If anyone else is having a problem with Rode Connect and no levels - try going into your Mac Settings under Privacy & Security and then Microphone. Make sure that the Microphone is enabled (green toggle switch) for the Connect app.

[@adrianallen8874]

AND JUST AS I SAY THAT IT WORKED!!! i have updated rode central again to V2.0.16 on Mac. Both my Wireless go2 Mics and Reciever are on firmware v2.2.3 i updated this also this morning. I then went back to Rode Connect and on the main screen top right where the 3 dots are i clicked on Set Up assistance and both Microphones from the Wireless Go 2 appeared to get dragged up into position. I did have both wireless microphones hard wired in as i was doing this

[@BillMoriarty]

that's great news!

[@berndjungbluth]

That would be great news, if it had worked for me either. It did not. I am still guessing why it does not work. And yes, the microphones are shown in Rode Connect, but not working - no sound at all. I hope for a solution! Thanks for your video so far.

[@oo11111x]

I encountered the same issue... First of all, I thought it couldn't be solved, because the relevant information on the Internet is too limited, but then I found out that the transmitter has not been updated to the firmware! Based on my experience as a reference, we usually only use the receiver to connect to the computer for update and use; in fact, the transmitter is not updated synchronously, so I connected the RX and TX to the computer through USB-C one by one to update the firmware After that, the issue is ruled out. Hope this helps you guys.

[@zerinakarup1368]

YES!! This did it for me :D Thank you!

[@Flormor7107]

I was running into the same problem, everything connected, microphones showing up in rode connect but no signal. The same was true for system audio. What did the trick? I had to go to my Macs privacy settings and enable microphones for rode connect. That worked for me.

[@Easy2flyfr]

Same problem on my M1 macbook air, Monterey

[@BillMoriarty]

Interesting! Rode had not heard of this bug. I'll add this to the ticket. thanks!

[@tdjastrzebski]

@@BillMoriarty I find it hard to believe they have not heard about this problem.

[@BillMoriarty]

@@tdjastrzebski I agree - but that's what they told me

[@saidrahal]

I have similar problem with a Rode NT USB +, firmware updated, latest app version for Windows 11, the app when opened, will change the default device, but nether way: if I monitor I only hear a robot voice, even the sound effects sound robotic, or also it could be not sound at all. It is super annoying because the mic works great with OBS. Im trying to figure this out but there is no info about these kind of annoying bugs

[@jopotter6107]

Hi, having the exact same problem and wondered if you got it sorted out ?

[@BillMoriarty]

Unfortunately, no. Rode's opinion is that this is a hardware issue with the mic. I got the same issue with 2 different types of Rode mics on 2 computers (Windows and Mac). I since made the decision to just delete Rode connect and abandon it. I'll use Voice Memos on Mac for recording, and Windows has a built in recording app, also. I know Rode connect is offered as a free add-on, and they may be busy with their new product launches, but I feel I put it significant time and effort with them over 2 months of emails and screenshots and videos but they could not reproduce the issue and did not seem interested in fixing it. I'm even starting to consider the DJI Wireless mic for my next wireless system since it includes that charging case and has an onboard touchscreen. Best of luck.

[@jopotter6107]

@@BillMoriarty thank you for you reply, I too am have an email dialogue with them right now and have gone through all the steps they suggested and no result yet. thing is it all worked flawlessly until they did a required update and hasn't worked since, not too sure they can call that a hardware issue though. same as you have used on both mac and windows. it is absolutely an issue with the Rode connect software and not hardware, it all works fine without Rode connect but finding the lose of volume control an issue for our streaming church service.

[@BillMoriarty]

@@jopotter6107 Sorry to hear you're having that trouble - I hope they solve it for us. There are more complicated systems that always work by Rogue Amoeba, but Rode connect was so simple. Good luck

[@mostafamohsen4268]

The Same Issue i hope they find out any way 2 fix it

[@tdjastrzebski]

I see that probably one of the Rode devices is connected via USB-AUSB-C adapter. Dos the adapter make a difference?

[@BillMoriarty]

Seemingly not, since it used to work with this same setup. I also tried with 2 other usb-c to usb-c cables