Rogue Traders Report on Carpet Cleaners Bait & Switch Tactics (Full Report)

Thankfully not all carpet cleaners are like this!! To find your local 'Professional Carpet Cleaner' please visit the National Carpet Cleaners Association's website at www.ncca.co.uk or call office hours on 0116 271 9550
The Rogue Trader's Team recorded this video for the BBC's Watchdog Television Programme. The Rogue Traders have been investigating some of the unethical carpet cleaners in the UK for using 'Bait and Switch' to sell their services.
Unfortunately every industry has a few 'bad apples' and these so-called 'carpet cleaners' are starting to give the professional carpet cleaning industry a bad name. However, 'Bait and Switch' selling is only the start as often the cleaning is very much questionable at the best of times and you run the risk of long-term damage to your carpet.
Being endorsed by the UK's Government under the 'TrustMark' scheme of approved service providers the NATIONAL CARPET CLEANERS ASSOCIATION (NCCA) are the only nationally recognised trade association dedicated to the cleaning of carpets, hard flooring and soft furnishings.
How 'Bait and Switch' Works:
To read our full report go to natcarpetcleane...
BAIT AND SWITCH STEP ONE:
Get the more expensive product that HE really wants to sell in front of the customer. In this case, showing the customer two test patches to demonstrate the difference in quality between the two levels of clean. By doing this they hope to entice you into 'upgrading' your cleaning service.
BAIT AND SWITCH STEP TWO:
The technician explained that if we did go for the £8.99 service it would 'make your carpet look worse'. Amazingly, it's true! If your carpet is dirty the service that this type of company advertises for £8.99 could make your carpet appear worse because it brings the deep down dirt to the surface as the carpet dries. The Carpet Cleaner told the 'customer' that for the £8.99 clean, they don't even spray any 'shampoo' on your carpet first. In other words they only use water.
BAIT AND SWITCH STEP THREE:
Close that sale! It's time to raise the question of what the more effective - but more expensive - clean will actually cost. A crystal clear comparison is what's needed here, especially seeing as it's be given to an elderly lady on her own. But as you can see in the video this is an unethical person, using unethical tactics, so instead the vulnerable customer was offered a lower quality maintenance clean for £8.99 and a deep clean for 49p a square foot.
The technician also offered a total of £167.90. That's nearly 18 times the amount the leaflet was trying to bait us with!
At this point the actress kindly thanked the carpet cleaner for his demonstration and asked him just to do the £8.99 clean he was initially invited into the house to do. It was then the technician showed yet another ploy at the company's disposal to help make that sale - 'THE DISCOUNT PLOY'.
'The Discount Ploy' required another award winning performance from the technician with him making a call to his office to ask for special permission. After his telephone conversation he came back, this time offering to do...
..."A beautiful deep clean with all the products and a stain shield warranty", all for "£126".
The carpet cleaner spent 56 minutes trying to sell a more expensive product before he finally gave up and reluctantly cleaned the two carpets for just £8.99. How much time did he spend cleaning them? Just 17 minutes.
How can you stop this from happening to you?
Well, it doesn't take much to work out a ridiculous low price like £8.99 isn't going to get the cleaner far. There are two old sayings to remember ...
"If it seems too good to be true ... it probably is"
and
"You always get what you pay for"
EIGHT questions to ask any cleaner before you allow anyone to clean your carpets...
(For our answers go to natcarpetcleane... )
1. What method of carpet cleaning do you recommend and how is it done?
2. Will you remove all the stains from my carpet?
3. How often do you recommend I have my carpets cleaned?
4. What training have you had in cleaning carpets?
5. Will you give me a fully inclusive written quote?
6. What written guarantees do you offer?
7. Are you a current member of the National Carpet Cleaning Association?
8. Are you a member or certified by any other industry or trade bodies?
By selecting a member of the National Carpet Cleaners Association you can have the reassurance all our members are fully insured, trained to high standards and follow our Code of Practice to give you a first class service every time.
To contact us or find a local 'Professional Carpet Cleaner' please visit...
www.ncca.co.uk or call office hours on 0116 271 9550

[@danielmorris6523]

I paid a nice guy to come over and clean my carpets for £4.99. It turned out I had special carpets which meant he had to use special products but he still honored the price. I paid £4.99 (plus £299.99 for the special fluids).

[@guvviyulg4821]

lol

[@urbanpkrider31]

I'm in disbelief about the comments he made regarding the elderly man who recently lost his wife. Absolutely Disgusting.

[@Andy7907]

Yeah, total scumbag!!!

[@salmaabdullahgb]

erm i dont know if you just know shit people but very untrue

[@a......5214]

He needs a right sort out

[@genericwhitemale6089]

@@jamesbooker9206 all people are like this is what you said not 90% dont go back on your word kid

[@rodmcfly1]

@@a......5214 his dead now, is that enough sorting out?

[@Filkersons]

If that was my grandma and I found out what was going on, they’d be going out rolled up in a carpet 🤣

[@thomasdoyle8158]

Hope it's not a clean carpet 😂

[@geoffsullivan4063]

I'm not condoning his business ethics but fair play to Dean when confronted he stood a very polite and professional approach in the face of his accusers.

[@geoffsullivan4063]

@@BLUEMONDAY99 I didn't mention anything about admiration I said he was polite and professional unlike most of these people who are mostly aggressive and abusive.. I was simply pointing out a fact. But I suppose you would prefer to see him screaming and shouting and driving his car off at high speed and completely losing it wouldn't you because you might find that far more exiting and to further seal your disapproval of him I'm sure.

[@honestopinion6711]

nah for real he handled it quite even though he was caught red handed lol

[@topcat2757]

Agreed - he didnt run off. like most.

[@alexpatrick8869]

Conmen usually are polite and professional

[@geoffsullivan4063]

@@alexpatrick8869 well quite..

[@Awderuk]

Nothing pisses me off more when elderly people are scammed out of their life savings, the law needs to be toughened up for these crooks to a point they repay double the amount they charge customers.

[@monkeytennis8861]

Nothing? You need some perspective

[@BlakeTimmins]

​@@monkeytennis8861WTF is wrong with you

[@MrEminem]

@@monkeytennis8861 what is wrong with the finding you find most angered by is people scamming old/vulnerable people?

[@causetheplumstasteyum7848]

@@monkeytennis8861 Yeah hitler , scallywag oaps getting scammed , unthinkable ! ! A HAAA !

[@paulbackhard6315]

£500 quid to clean the sofa ? you could buy a new sofa for that

[@amarsbarr]

Lol

[@CarpetCleaningLondon]

+paul backhard or two

[@FA-sr6lx]

paul backhard for real

[@moally55]

Exactly. Those who pay such an amount, lose all hope of sympathy!

[@stevereacts1449]

Or for two chairs

[@M1GWEL]

£8.99 proves the scam. Ha ha who would load up a van. Use their fuel Carry cleaning equipment to the house and clean for £8.99 ... The answer is they dont ..

[@bereruter0]

i used to clean carpets like 2 years ago and it was like 30 quid minimum charge but sometimes if the job was really really small my dad would drop it down but it depends on the convenience like how far from the previous or next job and that but yeah 8.99 haha thats ridicules

[@thomassmith4542]

bowl4two

[@stuartpattison1576]

The cleaning fluid costs more than £8,99, lol.

[@trikky2.2]

Every now and again I love winding up the crooks, they prey on the old or uniformed. I'm approaching 50 this year and a 6' ex biker. If they want to come in for a 'free' quote on something I could be interested in I'll check out the company first, If they are a con artist ( pretty easy to find out as I'm an electronics engineer and been on the internet for over 2 decades ) I'll invite them in. Do the same with the phone calls I get asking if my computer is running slow, or they want to refund my Sky charges. Usually have them blocked, but every now and again let them through just to screw with them. My feeling is that the more time I can screw with the con artists then the less time the have trying to pressure others into the con. It's just a hobby :)

[@causetheplumstasteyum7848]

Thats sadly what people fall for , especially older vunerable people , not everyone is as street wise to see it as a scam and thats what makes these cunts even more scumbags as they know the system well.

[@n.h187]

Haha respect to the person who was like fuck off, get out my house.

[@ArchefluxxMusic]

Admirable at least that he stood his ground and faced the music. Most of them flee. No doubting he's a slimy git, but he took the visit square on the chin.

[@Eddie-ev9bv]

I notice that he said "it was interesting meeting you". I bet it was !

[@borismuller86]

Yeah they usually run away in a really long roundabout route.

[@danielgoncalves5067]

@@fabiandegussion5134 I say make it happen mate. This scumbags give a bad name to honest traders and especially considering how the country's economy is at the moment scumbags like these have to be put out of business for good.

[@geedee1264]

How is there anything 'admirable' about a guy who recounts a funny story about how he used the recent death of an elderly grieving widowers wife to con him out of money? Slimy is hardly the right word

[@NoJusticeNoPeace]

That's because in his mind he's innocent as the driven snow and hasn't done anything wrong. Sociopaths have no sense of empathy. Right and wrong is determined solely by what you can get away with. As far as he's concerned, what he's doing won't get him sent to prison, so it's perfectly acceptable and is mystified why anyone would be bothered by it.

[@johnmartin6814]

so if she decides to take the 8.99 clean would she then have 1 patch of cleaner carpet where he did the test patch? thats messed up!!

[@BoxxerCore]

I don't think I have ever heard a lawyer using the word " dissed " before.

[@owenfitzgerald3219]

BoxxerCore I may not be illegal eagle but I'm pretty sure that's not technical jargon in the lawyer world.

[@SurahOnline]

lol that part was so cringe!!!

[@BlakeTimmins]

​@@SurahOnlineno it really wasn't

[@moldprintsrl]

used to clean carpets and upholstery about 5 years ago - and normally I charged £25 per bedroom .... very often I heard from customers "I had this bedroom cleaned for £10 before - so NO Thank you " well there you have it - you get what you pay for : )

[@thefiestaguy8831]

To be fair, £25 a room sounds pricey. Bearing in mind most houses in the UK are quite small..... suppose you wanted 5 rooms cleaned that's £125.

[@realadammason]

@@thefiestaguy8831get a grip! Barely affords the fuel and setup time

[@thefiestaguy8831]

@@realadammason Give over... barely afford the fuel? It's a van mate not a tank. My car is more inefficient than a lot of cars and vans on the road (average 30-32mpg in town), and only between 45 and 60mpg max on motorway as it's a 3L diesel... but yet I still think charging £25 per room is a bit ott. Imagine paying someone £125 to carpet clean 5 rooms. You think that's cheap? No wonder these companies make a killing.

[@realadammason]

@@thefiestaguy8831 you really have no clue… they for a start use VANS!!! If you’re working in London; congestion charge alone is 12.50. Costs more than the 8.99. Get your facts right chump before you write stupid non factual comments.

[@icarus_ap]

25 pound sound like a fair price

[@LAnonHubbard]

Have to say, Dean came across pretty well considering the circumstances! I'm not justifying the bait and switch - I hate it when people offer you a cheap price to get their foot in the door and then pressure sell. One of the reasons I detest dealing with salespeople. BUT, he defended himself well considering he hadn't had a chance to prepare for the meeting.

[@Dan-dd8cf]

He is a salesman, and he has probably had similar accusations thrown at him before from upset relatives of his "victims"

[@Andy7907]

Yeah, he spoke and defended him and his company well. He's just a snake who is totally shameless, and so it is natural to lie his way out of the situation.

[@lukesmith7398]

My nan was conned by a plumber so i went to his house, 'persuaded' him to come with me and apologise to my nan then to the cashpoint to withdraw the cash he'd stolen...not a penny more though. The money back and an apology was enough. Also his wife found out that day what an awful human being he was 😊

[@GT-lh6ju]

Good on you. The world needs more people like you in it.

[@rustydumper]

Bs

[@causetheplumstasteyum7848]

Meanwhile that Shit in your nans toilet cistern still remains ! 🥔

[@littlebearjeremy]

If you think £500 for cleaning a sofa is ridiculous, explain to me about those 'senior managers' who get paid over £200,000 a year but only talk rubbish.

[@michaelstevens630]

All done on the same basis. The BBC have been doing so for years.

[@jenniferharper-christas4825]

We're not here to talk about that.

[@rudbel88]

@David Davesby you don't need brain to be a manager , just follow corpo bullshit and regulation , make sure you take mortgage for live, take another credit for car - you need to show how well -off you are, make sure you wear a suit and tie, follow and obedience the rules and you are a prison for live, work 8a- 6pm every day - have a wife and children to be more fucked, drive to supermarket to buy shit tasteless food, watch TV and go to bed and wake up as a slave next morning, always follow corpo rules and proud you are a manager .

[@rudbel88]

I am shocked anyone can clean a sofa for 500 £ - you must be crazy,

[@Alexnikpo]

Another uneducated scumbag thinking the world has done him wrong because he can't earn any money lmao

[@bereruter0]

when i used to clean the carpet we'd spray the chemicle and we wouldnt scrub it in unless it was a dirty carpet because alot of carpets were usualy quite clean anyways and those 2 rooms in the video we would have done for around 50-60 quid thats including under the furniture and thats cheaper then his price even after dropping it 2 times

[@MilliGaming86]

Back in 2005 when I turned 18 I nearly got swayed by safestyle, promises of £500+ per week which was pretty good in 2005, while you could earn that much if you got results, their sales tactics were fare too aggressive for me. The interview was a group thing and they made out like everyone in that room would be millionaires one day lol

[@Ryan.90]

Safestyle were terrible, 'So yeah usual price for these windows and doors would be £19k, but we've a deal on and I can do them for you today for £16k' 'So I just called my manager he says if you sign up in the next 60 seconds you can have lot done for £9999!' My mate worked for safesyle just knocking doors for leads and he reckons one of their salesmen was punched in the face, another had the police called on him... Worst of it is, vast majority of their customer's were 'pay monthly'...can they really afford it?

[@AW-kr9fl]

Common scam tactic to get a sales team of essentially slave labour

[@skidadle3071]

Scamming old people is disgusting but anyone is disgusting to scam anyone

[@vivianedorsey6570]

So glad I'm watching this, I was very worried about this being done to me so I looked up a video just like this about Carpet cleaners. I've been baited and switch on before when I want in to buy glasses.

[@beaufighter245]

Best is to go and buy a carpet cleaner then you have it for future use. It's what I did, £300 buys a decent machine, sorted.👊

[@brickhead48]

Never trust a man in tracksuit bottoms

[@Klimmilk-i2s]

Rule number1.

[@DrMusic-xi2jp]

Daily Rooster rule number 2?

[@b115-v9q]

+Clyde keV ?

[@biffyheartblast7522]

LOL too right!

[@voetbal12]

Absolute rubbish

[@Italianwop]

why did you let him go freely? the boys in Sicily would cut his tires and take his car key and obliged him to return the money to the victims. you are too good. Greetings from Italy

[@jbiz6626]

Yes this is england mate

[@MrHenhen5]

It's the BBC too, they can't just go batter someone on TV.

[@Italianwop]

@@MrHenhen5 BBC doesn't need to see or to know anything.

[@mxttyuyt2374]

@@Italianwop BBC is used to letting things slide

[@beaufighter245]

@@MrHenhen5 bbc too busy protecting paedophiles.

[@dhillon621]

Go to B&Q you can loan a professional carpet cleaner for around £16 for 24 hours and do the whole house.

[@solitudeguard5688]

Daljit Dhillon 24 hours? 😂 jog on

[@dhillon621]

@@solitudeguard5688 I'm just trying to help people out by mentioning an alternative to getting your carpet cleaned properly, throughout the whole house. And a whole day would be sufficient for most people. So if anyone needs to jog on its cocky shits like you!

[@causetheplumstasteyum7848]

Yeah tell that to the 85 year old oap

[@o-o5649]

Specsavers still do pressure selling

[@higgins382]

"He took home over £1500". Does the taxman know this?

[@evernew23]

Well they said he earns 3000 a week and takes home 1500 so I’m assuming he pays a lot of tax. This is the problem though if you work an honest job you get poorly paid quite often yet scammers like this get great money

[@jmorgan839]

That place is a greggs now :)

[@vap3z131]

As an ex carpet cleaner I agree with what he said, 8.99 for a basic clean is well below the industry standard so very cheap indeed and if you want a deep clean then yeah 100 quid for a living room/dining room is pretty good providing that includes hoover, pre treat, agitate, deep clean then dry….its not the product you buy, its the person and good cleaners with good pricing will get the job year after year.

[@davidworsley7969]

Don't forget-this programme is 13 years old!

[@christo792]

Bait and switch only works on people who have more money than sense. To use this carpet or sofa cleaning as an example, you decide that their advertised price is a good deal. That is your budget. When the rep arrives and suggests a higher price for a better service, You ask what's wrong with the advertised service. If they say that service is no good, you show them the door. Unless you have more money than sense.

[@amarsbarr]

good words but most people feel manipulated uncomfortably and even threatened subconsciously into an awkward decision. as they said get they're foot in the door and bang the real sales agenda comes out. it would take only a strong person with good Morales to get these fuckers out the door. a weak naive sensitive old person might give in whilst being confused at realizing later on they've been conned.

[@boytechnichian]

Or you are a berieved widower manipulated by a slug of a salesman with smooth talking skills and an absolute lack of empathy or morality.

[@Eddie-ev9bv]

Christo, It is much easier to fool some people than to convince them that they are being fooled. There are salesmen out there who would steal the steam of your piss and try to sell it back to you as a cure for arthritis.

[@1967SPAWN]

No, it works on vulnerable people too.

[@thejudge-kv2jk]

I know someone who went to a final account meeting (to close a building contract if you don't know) and the surveyor from the subcontractor died. The person I know said to the replacement surveyor that before his death the previous guy had agreed a figure - which was naturally less than what they were originally asking for and the figure the replacement had in front of him! Naturally the replacement couldn't go against that and accepted it. I know the guy who did this well and he's a nice bloke and it plays on his mind as the worst thing he's done! Difficult one. About moral I suppose.

[@Sulfen]

It's always funny to see a scammer run away from responsibility.

[@liamwhitcombe1237]

Sulfen Even funnier to see one get kicked around the floor then his fingers broken for being a scanner in the first place

[@seanwareing3143]

You really hate scanners that much, bro? I hope you don’t work in an office.

[@philipc4408]

This is what all big companies do. every single one of them. What theses guys did is wrong but it's time to focus on the massive corporations that do it every day

[@billwilliams328]

Sam Mulholland lmao what? Phillip isn't entirely wrong.

[@pinkyn0se]

Totally correct. This is just normal. This is how commerce works.

[@MafiaBoy206]

exactly! target big companies first!

[@jessicahumphreys5326]

You know, if the first guy had just told her about the other more expensive option, I don’t see a problem with it. But the fact he keeps going back and back is the thing that pisses me off.

[@causetheplumstasteyum7848]

Duhhhh

[@clara17uk]

she shit her pants at the 500 pounds quote whilst sitting on the sofa ,but they offered to clean it up for free

[@younowhythatis6381]

He plays golf........it all adds up to me.a wrong en!!!!!

[@Dazzle627]

That's like advertising a Car wash fully washed for £1.00. Then when you turn up yea it's £1.00 to wash it But to use car shampoo/foam it's £10.00 plus £15.00 to wax.

[@causetheplumstasteyum7848]

But then common sense needs to be applied does it not ? if you see an ad for carpets to be cleaned for 9 quid , firstly ask yourself is that actually real ? it costs more than 9 quid to wipe your own arse these days and 2ndly just how good of a job can it be for less than 10 quid ? I pity older people who fall for these kind of scams but cmon pretty much anyone else that has a working brain , if you fall for this shit you kind of deserve it lol

[@martinebonne-gray9987]

It does make me laugh when they say 'If your carpet is dirty then.....' Who has their carpet cleaned if its not at least getting a little grubby!

[@DarkPhoenix89]

Didn't Matt's mate get done for benefit fraud? Oh the irony.

[@f_2019]

His colleague not mate. And they dismissed him.

[@georgebarnes8163]

Yes and he got locked up for his crimes.

[@lozz0dnb]

I wonder if Dan (the co presenter) watched these episodes from prison for committing fraud ha

[@Klimmilk-i2s]

Dan, Dan, Dan, Dan. Dan... Dan..... Dan...... Dan!

[@SFFJ98]

Alan Partridge, I'm not driving a mini metro

[@jenniferharper-christas4825]

@dilwich123 so original.... and annoying. Why do people find prison rape so funny all the time??

[@gerrardz3011]

Did he really go to prison

[@georgebarnes8163]

@@gerrardz3011 Yes and he had to pay back all the money he had scammed, only a moron would claim unemployment benefit while presenting a tv show.

[@ianmcfadden5450]

Trikky2, love it m8, keep up the good work, I do the same with accident claim calls, just to see how long I can keep the muppet on the phone! Personal best 25 minutes!!!

[@mistermagnifico]

Pirating a Rouge Traders episode with ncca logo slapped on

[@bereruter0]

they should have given the woman her own chemical to put down and then she pays 8.99 for him to clean up the chemical she put down to break up the dirt and it would have worked out so much cheaper haha

[@StewFisher]

is your logo that covers nearly the quarter of the screen really necessary?

[@nathandade8212]

Dean is a legend

[@danellyatt9842]

My left ear loved this!!!

[@deppresedonion6320]

16:40 See his mate sussing out what is happening and getting out of there sharpish .Straight to the 19th for a pint thinking thank god i wasn't next him there .

[@RuffRyder2011]

1500 quid a week jeez were do I apply 😂

[@Sam-yr8ls]

None of them make that don't worry 😁

[@patrycjadomagala2606]

2023 and that is as actual as never before! When my company price carpet cleaning for £250 and someone else is the same for £99 guess who they will choose. When they in hose they leave with £499.

[@thefiestaguy8831]

£250 for carpet cleaning? You should be next on rogue traders.

[@seangannon6005]

Out of curiosity what would be a standard fee for a deep clean

[@manonamountain]

About a grand guv'ner, but believe me, it'll look as clean as it did,the day you had it fitted for four hundred.

[@SENTINELREPORT]

People who operate like this are the lowest...... they are just cowardly criminals.

[@scottishsoldiernew5326]

i know this is 11 years ago but after not long losing my wife after 16 years i wouldnt wish what i am going through at the moment on my worst enemy but i would love to meet this guy that thinks its funny people grieving there loved ones cause i can guarantee i would make him cry thats for sure and he will be needing a lift to the hospital as well

[@craigmason5302]

Sorry for your loss pal. Some awful people out there

[@AMBLloyd]

To be fair, slapping your logo over someone else's work doesn't paint you in a good light either

[@williamnewland4706]

£75 that’s a steal! What a tight old Hag!!

[@bigbangersflaps8175]

That Dean Grant is a dodge wee geezer eh, you can tell that by listening to him for a few minutes ha. A defo Del Boy🙌

[@rodmcfly1]

his dead now, he killed himself.

[@robinmabbott7334]

14:20 Is this deliberate having everyone shouting at the same time making it impossible to hear what the other person is saying ?

[@Supposedlyimrightwingnow]

Love watching these....I do have 1 thing to say though. Ok this programme is on BBC right? Every British household has to pay for the TV licence. For that we get access to BBC channels ok. 1 question and I think it's an important one. If I don't want to watch something on the BBC EVER can I refuse to pay the licence fee. I mean it's a service I don't want so why do we have to pay it? Isn't the BBC ripping people off right there?

[@evilsmurf2k8]

You supposedly need a licence to watch any live broadcast no matter what channel. Just go online to the tv licence site and choose 'i don't need a tv licence' Tell them you only watch catch up tv(not bbc iplayer) use netflix etc and hey presto no licence needed.

[@manonamountain]

@@evilsmurf2k8 Won't work if you accidently switch channels,and land on the BBC. They've got a van with a little twirly thing on the top,and inside there is a crack team with equipment (like Mission Impossible,but even better),and they know exactly when you've strayed into their territory.They can even tell what you're thinking,and what you had for tea. Before you know it, a highly trained enforcement team, (a bit like ninjas,but even better), send your front door in, throw smoke grenades about, and cart you off to their interrogation centre. Here,they can do what they like,to get you to confess to watching live broadcasting, even interfere with your bottom, (a bit like in jail,but even worse), and then fine you a grand. In case you don't believe me, i have it from the horses mouth, as i don't have a telly license,and they sent me a very official letter,explaining exactly how they operate.I have to move base constantly now,never staying anywhere too long, and disguising myself,sometimes as a fat balding Chinaman,or a Corsican pirate, just to avoid their clutches......you have been warned.

[@kevinbaird7277]

Here is how i would handle this, invite them round, let them talk shit, take the bait, get them to clean everything, even the toilet, say the bill is £800, when all is done, tell them you are a policeman and you are going to prosecute them, he runs off, job well done.

[@GregsMowing]

This show would be better with Dominic from cowboy builders to present it.

[@jamesalders896]

Nah his shiny head would make it difficult for viewers to see whats going on

[@JackAlexBeeley18]

He would be thieving money at the same time as interviewing, just a scumbag as well!!

[@jeremycubs8331]

I always hope that in the midst of these crooks demonstration, a son the size of Dwayne Johnson shows up and take over from their elder parent.

[@GodlikeOCD]

Frank aka Frank being Frank with them franktabulous

[@siliquaesid703]

Their tactics are below contempt, but a full PROPER deep clean on a carpet if OK for £75 IMHO, but I'm talking doing the job PROPERLY with a stainguard application afterwards seems like a fair price.

[@ragn9068]

Why not just advertise for that price then?

[@muskndusk]

It's easy to clean a carpet yourself with a carpet foam. No need for professionals (or for white carpets!)

[@AlanE5150-cd5xs]

At least Dean didn't run off hiding his face.

[@sondercichlidaquariums4951]

Do you remember when the guy driving the motor bike got done for benefit fraud? Hahaha

[@juliusduv4679]

This is just upselling isnt it? If we all only sold what they wanted and didnt offer anything else then sales wouldnt exist?

[@causetheplumstasteyum7848]

Theres correct ways to do it though and this certainly isn't.

[@markrichardson3566]

Great video,the oldest trick in the book 🎉

[@jamesrodney951]

To be fair, £75 would be a really good deal for the full deep clean

[@mrcorndog625]

So car washes are now ILLEGAL since they give a more expensive option? That doesn't make sense

[@evilsmurf2k8]

A £5 car wash will cost you £5 and gets the job done. They don't try to shove a more expensive option down your throat when you go there.

[@DC3Refom]

​​@@evilsmurf2k8exactly £6 a hand wash all the car sprayed with that fluid , if you want your car valet its £15 ,I just the wash , as I like to do it the interior myself because I have ocd and I find it quite relaxing to do on a Sunday

[@allanhughes7859]

Been doing this for years there is only one way to clean a carpet and thats to do it right not too much water a good machine and good solution and what ever you do make sure its dry when finished if not all the gearms/bacteria will come to the fore nothing more to be said sorry there is if you get a carpet cleaned just feel how wet/damp it is when completed any carpet cleaner worth his /her salt will have a snail drier to dry off any wet bits !!!! Over and out !!!!!!!!!!!!!!!!!!!! Whoops forgot there are also different solutions some are alchlolie others are not some are cented others are not an avarage room should cost about 50/80 a sette around the 80 mark hope that helps ??

[@theeholygoalie]

The guy riding the motorcycle was a benefit cheat. He was claiming while working on the TV show 😂

[@solitudeguard5688]

The Holy Goalie we all know that already

[@ashleelmb]

This bait and switch approach is such a Kirby Vacuums type sales tactic. Utter sales cowboys.

[@andybray9791]

They’ll don’t look very rugged now

[@glenben92]

11:32 - Frank. He loves carpets, him.

[@harlen07]

He handled that really well to be fair they normally run he stood his ground an answered all the questions. Still a scam though

[@gameplayvideosofpspgames4712]

A appointment to the hospital you cruel man

[@francollins4036]

Is not buying spectacles the same.. you have eye test then glasses then ... scratch proof..glare proof... etc

[@malcolmpye5648]

As he said he is a manga e r not a director. Try taking it to Trading Standards and interviewing th he Directors and Shareholders.

[@thewizard_22uk52]

Shoud have bought a VAX LOL!

[@LeoCrano]

Bait and switch sounds like a bit like de lidl plus card😂kfc kickers etc etc der all still at it

[@Eatprepd]

He handled that well. I suppose he's just a harsh salesman

[@dan-ei8tg]

126 is a good price tbf then 75 quid good price

[@whiteboywhite3292]

ANY 2 ROOMS 8:99 LOL

[@HaramXL]

Its harsh but these victims and scammers are made for each other

[@samcaldwell7694]

There's no skill in cleaning carpets you can hire the machine and chemicals from most building hire merchants if you can Hoover you can clean carpets

[@williamnewland4706]

No skill washing a car but people have it done because many don’t have time same goes for carpet cleaning always a job for someone

[@3dmixer552]

it's just like the cheap oil change. You always ending up paying more

[@japreet_kah]

Presenter found guilty of tax evasion 😂

[@HaramXL]

He should have used my accountant 😅

[@stuartpattison1576]

£500 quid? You can buy a new suite for that.

[@ThePuffamanChannel]

stuart pattison or 3 ounces of weed

[@Klimmilk-i2s]

+ThePuffamanChannel 3 oz? Where the fuck do you live? I bet it's tumbleweed.

[@Bruciecho5020]

Sorry but you getting ripped off if you're paying more than that for 3 z of bud bro

[@allanhughes7859]

Sorry to sound rude but your assistant does sound on the thick side is this done on purpose ??????????????Or is he just a good bike rider ??

[@shanet5604]

He’s good at dodging taxes !

[@MyEejit]

the government also made it illegal to commit housing benefit fraud didnt they mr presenter,,KARMA

[@johnslim2875]

davie-m The government are not exactly angels them selves are they davie-m. On par of illegal. As a problem with lack of enforcement and environmental impacts they cause.

[@causetheplumstasteyum7848]

co-presenter if anything

[@biffyheartblast7522]

what the fuck dude this has nothing to do with your mum charging ur fat family rent and claiming housing benefits? why bait ur fat ass? LMFAO

[@mark39ful]

The guy who rides a motorbike got caught with benefit fraud a immigrant who was in this country for 10 years

[@alphabravo2929]

I wonder what the 'professionals' would charge granny?

[@ishotbambismum6105]

tough old world if a firebomb falls down from heaven on to his business. these firebomb rainstorms have become more and more frequent according to the met office, allegedly

[@alphakennyone1011]

“He’s dissing his own product”, says the white Brit with the glasses.

[@solitudeguard5688]

Alpha Kenny One that legitimately makes no sense

[@memejest]

What?

[@garagecellar]

The word isn't reserved for use by black yanks y'know.

[@goygoyim6443]

Jews are not white

[@michaelstevens630]

Was that Dan - that the BBC employed illegally?

[@solitudeguard5688]

They didn’t know he was committing benefit fraud

[@Dellboy56]

He went on to be a second-hand car dealer.

[@jamespeggio3577]

The irony is the presenter shakes the con mans hand at the finish.

[@Thenorthsace]

That's not irony.

[@YoungHarmTV]

she had the choice to say no ... his job is to sell ... he completed his job ... she handed him the money she could have gone with the basic cleaning or just take his estimate and move on

[@amd1273]

Exactly, the cleaner is most likely not getting paid shit without upselling extra services.

[@astonmartin4360]

I built a house with no carpets.Tiles rock !

[@jacksonirving4594]

Cardini flooring these days..

[@whiteboywhite3292]

I DON'T MEAN THE OLD DEAR BLESS HER SHE'S IN ON THE SET UP....

[@kawasakiman8965]

AKASO did anyone get a two year jail sentence for this ???

[@honestopinion6711]

he cant go back to that golf club lol

[@googleuser8740]

£75 was a good deal I think