What is Apple authorized repair REALLY like?

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[@laminatedsamurai]

Personal opinion from someone that has never worked for CSAT and has no relation to it. Why keep people from bringing their cell phones into the facility? Probably to help prevent any kind of documentation video/audio/photos of these exact conditions and treatments of workers. The isolation from the outside world is just a bonus.

[@chudchadanstud]

yup. It's quite common in production facilities.I work in R&D so I move from site to site. I'm not allowed to bring my cellphone in unless it's a company phone. Those things riddled with corporate spyware so I never take turn them on when I'm traveling.

[@rossmanngroup]

Have some pride in your abusive working conditions, that's what we do. kzbin.info/www/bejne/f3iwioeVnZuop9E kzbin.info/www/bejne/r5TQgZSInZiJotE

[@adamcarter7826]

Honestly, I don't blame a large repair "factory" having 100's of employees, not allowing personal devices. Dishonest employees could use the device to take photos of customers private information, or steal files from customers devices, using a bluetooth connection.... I worked at GeekSquad for a bit before opening my own shop, and if I remember correctly they had the same policy if you were in the geek squad repair area. (this was one of the only areas that had this limitation) This is to protect the customers. They also had a policy that ONLY employees of Geek Squad were allowed in the repair area, to limit issues like this, or employees stealing customers devices. It sucks, but eventually if you are big enough, one bad employee can screw it up for everyone else. My shop has a policy that if you are caught looking at someone's personal files ONCE, your fired, no write up, no second chance, your gone. I have been in the repair industry for 23 years, and I have seen this happen before, and 100% not acceptable. In a small businesses like mine or yours, WE have better control, due to having less employees... Everything else, ya they suck.. But they have to protect customers data, and you can't be mad at them for that.

[@chudchadanstud]

@@rossmanngroup They're repairing customers products. They probably don't want sensitive info getting out. It's not like a small facility with 10 workers. I'm not supporting their behaviour, in the UK they'd be in court, most of the stuff reported is illegal here.

[@chrismarku]

'And goddamn you if you're calling me about my car's extended warranty...I WILL FUCK YOU UP SO BAD' Funniest thing ever heard. Keep up the good work sir 👍🏼

[@DamianInman]

I used Authorized repair to replace a screen that cracked. I then got a recall on the battery and took it to an Apple Store for replacement. They hesitated to change the battery because the authorized repair did not use an Apple Screen... What good is Authorized repair if they do not even use the genuine Apple parts?

[@liucyrus22]

Should have their license revoked, given that you have paid good money for that screen. Chinese sources for the Retina screens are going for perhaps $150 a pop for fakes and $300 for the real deal. That is the case if you are not able to just swap the LCD like how they are able to on a hot table.

[@declanashmore]

My question is: what does the screen have to do with replacing the battery that was bad enough for even Apple to do a recall?

[@trashtronics1700]

The real issue is all and I mean all electronics from apple come from china but if u don't get it threw them including parts they won't warranty it

[@Antervis]

simple: certain repair shops can swap original working parts with fakes to resell them later. This malpractice was first discovered at large in 2013, China.

[@lvsluggo007]

A few months ago, since I'm retired, I decided I wanted to get familiar with Macs/MacOS, but hell would freeze over before I'd EVER buy an OVERPRICED new machine. I picked up a 2015 MacBookAir with Monterrey for $150 on eBay. Not a bad little laptop and I'm finding I use it more than my Dell duaboot Linux/Windows laptop.

[@bgiv2010]

There's the engineers and then there's the product teams who pressure the engineers to design it for profit.

[@SLAYERSARCH]

The company i worked for had dirty filters, leading to us constantly getting sick.

[@invented4093]

My assumption in regards to the shit on the toilet seat is that due to these unclean facilities, employees are squatting rather than sitting on the toilet. I could see this leading to potential misses, but I do understand this criticism and question.

[@VincentFischer]

30:39 macbooks might kill you if you try to repair them!!! Didn't expect apple to go that far

[@Erowens98]

People who miss the toilet and hit the seat are usually hovering because they are afraid of touching the toilet seat germs with their rear

[@Heizenberg32]

I arranged "authorized" repairs for hundreds of Macs and thousands of I-devices in a previous job. Years of handling such repairs in the "manufacturer approved" way led me to the false belief that board-level repair was something that just wasn't done at any significant scale. That swapping out entire mother boards, displays, etc. was the only practical way to repair these kind of devices commercially. I thought desoldering and replacing individual components like chips and capacitors was relegated to enthusiasts who had a lot of free time and were willing to risk breaking the thing even worse. I know better now. It hurts to think of all of the customers who I was not serving as well as I thought I was at the time.

[@petlahk4119]

This facility does not do board level repair. 90% sure they send that overseas.

[@Rose.Of.Hizaki]

Im 99% sure that Apple sends a lot of their faulty devices overseas where they get completely stripped down and recycled. With a lot of the components either sold to other manufacturers if not re-used to repair other faulty devices.

[@그냥사람-e9f]

"Who designs computer like this? Why?" Apple does, because they "think different"

[@youtubesucks8024]

Differently* It drives me mad that they ran that campaign with the grammar quality of their product design.

[@AlLiberali]

And by different they actually mean wrong

[@louistournas120]

​@@AlLiberali Maybe Apple devices are not meant to be repaired. They are like paper cups and paper plates and plastic forks. Remember Funcams? Use it once and then they develop the film and the camera gets thrown away. Remember one time use DVDs? I don't remember but you rent the DVD and once you open the package, it lasts for 1 day. The plastic becomes dark red and unreadable. You throw it away. At certain dollar stores, you have one time use battery chargers. They contain a Li-ion batt. You use it to charge your cellphone and throw away the battery.

[@kwhyes5619]

@@louistournas120 yes

[@arahman56]

C O U R A G E

[@KabukeeJo]

I am just waiting for Apple to double down and design a chip that self destructs after you solder it a 2nd time.

[@AdamIsUrqed]

They'll call it the MI chip for "Mission Impossible" just to further troll independent shops.

[@ian2372]

As soon as you touch the screws to release the back panel it self dissolves in a puff of smoke that makes a middle finger on the way up.

[@TheOriginalJphyper]

Don't give them ideas!

[@user-ty2uz4gb7v]

Serialization is worse

[@pilotavery]

They do that. It's called a flux fuse. If reflowed for too long, the solder bridges shorting itself. TPM chips use it, but I'd be surprised if apple didn't.

[@GrifFungin]

They can’t take their phones inside the building because it would allow them to video record the poor working conditions.

[@nffan696]

True

[@Kirainian_Gaming]

Poor work conditions? No no no… this borders on inhumane.

[@katkatthecat]

Correct! No evidence, it didn’t happen, and is conspiracy theorist hearsay! But once you see the truth you cannot unsee it

[@calvinteh3297]

These stories remind me of movies like Snowpiercer, Hunger Games, Elysium, etc. Everything looks slick and clean but underneath it all, the people toiling away to maintain the facade live and work in deplorable conditions.

[@SaHaRaSquad]

In dictatorships this is reality. Turkmenistan's capital city has over 500 buildings covered with white marble. When you don't want people to look too closely, show them some shiny things. Works with oppressive regimes, works with Apple.

[@bgiv2010]

At the heart of dystopian fiction is the sober observation of the relationship between misery and greed.

[@Steel0079]

Is Elysium worth watching?

[@Steven0O0Seagal]

@@Steel0079 yeah. Probably. It won't change your life but it's definitely not a waste of time.

[@Pyxis10]

We live in a boring dystopia.

[@Bigredtower]

When someone says "authorized repair", I hear, "teenage wage slaves who want to creep your photos really, really bad". Also, I get a massive surge of those exact spam calls every month when my cable bill is due. Phone scamming is highly profitable, just ask Comcast.

[@maxmyzer9172]

I get the same calls, wonder if someone has my number down on their phone bill

[@Antervis]

this can happen in both authorized and unauthorized repair shops. Tbh I wonder why apple didn't yet come up with "repair mode" that will only give personnel access to settings, not data. It can be done simply by implementing "guest" account.

[@MrDavepeters]

Many Asian countries consider using sit-on toilets to be unclean, they use squatting toilets. So some tend to squat on the toilet and may miss.... Isle of Wight, UK.

[@mlindholm]

That's exactly it...squatting or hovering to avoid touching the seat with a western toilet, leads to pissing and shitting on the seat, which means anyone else after them will only do the same, exacerbating the issue. So having a high ratio of folks who would do that by default, means the seat will ALWAYS have some piss or shit on it.

[@carlangelo653]

@@mlindholm Also some people are pretty much forced to squat because they want to avoid the shit on the seat. Making the initial problem worsen.

[@shakalpb1164]

Damn a positive shit loop, how long for the entire world to be covered

[@beware_the_moose]

@@shakalpb1164 positurd feedback!

[@rexsceleratorum1632]

As a south Asian, I find this a reasonable explanation. In Asia there is always a hand-held bidet or other access to water in a squatting toilet to wash off any mishaps

[@marcopollo366]

"PLEASE DONT BE CALLING ABOUT MY CAR WARRANTY!!!" "This is Hilton Hotels" 🤪😂🤫 Be careful what you ask for

[@Nirrrina]

I get that same damn call about the car warranty. I've never owned a car & I've never had a driver's license.

[@c3pu333]

Whenever a company calls their employee "associates" you know their staff is treated like shit.

[@AddisonHaileLegobuilds]

No AC in a Texas building is freaking insane!

[@mikek9297]

Texas ! No AC is the summer. No power in the winter.

[@eaglefalcon]

Might I recommend trying to get the car extended warranty people to extend the warranty on the Volvo VNL 780 Semi truck you totally have? Just make sure not to tell them it's an 18 wheeler so they get frustrated when they find out you gave the model number of a semi. That's how I got them to finally take me off their list.

[@rossmanngroup]

Paul asks them about his 1987 ford bronco and they hang up on him every time. Not even a goodbye...

[@throwaway692]

I tell them I have a 56 DeSoto and that I'd love to buy a warranty. I keep them on the phone for as long as I can and they are the ones that always end the call. And wouldn't you know it... those stupid assclowns still call.

[@eaglefalcon]

@@throwaway692 what I've learned is that you really need to piss them off. If you mention an old car, they just hang up and move to the next guy. With a modern semi, they have to put effort into finding out I'm screwing with them this becoming more than just white noise

[@---jj9lf]

@@eaglefalcon what would be the most expensive semi to tell them?

[@---jj9lf]

@@eaglefalcon even better, tell them a fake, but believable, vehicle so they wast their time searching.

[@excitedbox5705]

Authorized repair doesn't fix, they replace. The reason it is so expensive is because they replace a motherboard because a 10 cent part is broken. AND the high service fees of course.

[@SaHaRaSquad]

If they are even able to replace anything other than the whole device. With the Surface Pro 1 it would take professionals a full hour just to open the device without destroying the display, and then it cannot be closed again without visible glue traces. The Surface Laptop can't be opened without literally melting the keyboard.

[@3v068]

replace a motherboard? Bruv they wont even do THAT. They straight up give you a brand new device and transfer all of your files onto it, and not even in a smart way. They make a backup of your phone, copy it to their own servers in the cloud, and put it on a new device. These fucking losers dont even know how to fix the things they create.

[@duketogo2616]

@@3v068 - They don't handle data. You're getting back a refurbed device and your old phone is being harvested for useable parts.

[@3v068]

@@duketogo2616 incorrect. If they didn't handle your data, they would be giving you a refurbished phone without any data whatsoever on it. The fact that companies will copy your data to another device when going in for a "repair" means they are handling your data. Considering they're the manufacturer of the phone as well, they can easily get into the operating system without a password if they so choose and even take your data from there just for the hell of it (just because it's illegal doesn't mean that companies still don't do it.) The entire job of the person handling your "repair" is to take all of your data and transfer it to a new device. That's data handling 101

[@duketogo2616]

@@3v068 - I work for Apple. If you send in a phone for mail in repair the unit you receive will be what's called an FRU or Factory Replacement Unit. It's a device made specifically for service replacement and any remaining warranty from your old phone is transferred over to it. The serial number will be different. If you forgot to remove the SIM or any screen protectors, you won't be getting those back. Any data on the phone will be lost as you will not be getting the same unit returned and Apple will not transfer any data from the old device. Apple can't access your data without your passcode and they won't ask you for it. The only time you're getting the same phone back is if you have service done at an Apple Retail Store and the only way you're getting the data back is if you already have a backup or if the issue isn't with something on the logic board which contains all your data. If anything is wrong with that board and you don't have a backup, you either get someone like Louis or Jessa to repair the board or that data is gone.

[@raymondrenfrowrayren98trib34]

I think the reason authorized repair shops only do certain repairs is because if their workers knew how to do everything like the way Louis does they would open up their own shops.

[@sigma6656]

I'd be interested to see the contracts they sign. There may be a clause to prevent just that.

[@deadbzeus]

Some people make a living doing what they love, Louis deals with things he hates.

[@rossmanngroup]

I like making people happy by fixing their stuff, saving their data, and saving them money over what they would've paid at the genius bar.

[@WanderTheNomad]

Spite is a pretty common motivator.

[@EpicGamer-no3yj]

Some people live to improve everything. He started at laptops and now is working to improve social sentiment, awareness, and policy. Really just an inspirational dude.

[@iyeetsecurity922]

I have an authorized repair facility in the spare room of my house. I've been taking my electronics there for years. The guy working there's a bit odd but he gets the job done properly and on the cheap. *4/5 Stars*

[@jameswest848]

In the UK, on building sites at least, it's illegal to have less than one toilet available per 20 employees. This was an exam question on the building site safety certification I have to renew every few years.

[@leonro]

The problem is that even here they might have one toilet for every 20 employees, it's just that most of those toilets are only available to the high ranking guys. Either that or they are somehow evading the law by having the workers not actually "employed".

[@owensparks5013]

Can confirm similar laws regarding factories in the UK.

[@PacificNatureTV]

Remember this company is in texas which has decimated workers rights and doesnt care about their safety or health. It's called "being business friendly"

[@stusue9733]

I do wonder if its because they are working in a "warehouse". Sure it was built as a warehouse, then they rolled in 300 desks.

[@BigJProductions]

the bit you don't mention is the vast majority of workers on uk building sites are NOT employees. mostly sub-contractors. in my experience the only employees are the foreman and the labourer. .....soooo...2 employees=1toilet. 1 toilets used by 300 workers in total. uk is a joke.

[@r.b.ratieta6111]

All the dislikes on this video are from Hilton executives.

[@exalented]

OMEGALAWL

[@6581punk]

So basically if a garage repaired your car like Apple repairs laptops they would replace the engine if it wouldn't start.

[@Bri-bn5kt]

Authorized Repair = "We signed a contract and paid a fee so we could slap a badge on our website to attract customers and look like we know what we're doing". That's it. That's all there is to "authorized repair".

[@CyReVolt]

Louis' daily rants on Apple 🧡

[@joedennehy386]

Thoroughly deserved " rants" evil bastards

[@ACOnetwork]

@@AppleReviews you know... other companies love copyi g apple stuff 🤔

[@BlindMango]

"Here's a 50 cent raise after 3 years" lmfao that's an insult - how would that not encourage her EVEN MORE to leave?

[@BeardGrizzly]

Apple is in the business of "as cheap as possible" which translates to "paid as little as possible." It's not good for them, says the investors.

[@carlangelo653]

For such a large and wealthy company their devices are repaired and built at extremely low prices in appalling conditions. Which is fucked since they already try to earn as much as possible from their consumers, yet they still feel the need to make even more money from the people who build their overpriced garbage. Apple really is the embodiment of GREED.

[@lvsluggo007]

Thats how Apple can reach that trillion+ market cap... You don't want Tim Cook to not be able to afford another yacht or jet, do you?

[@insertnamehere8121]

How can Apple be the end-point authority on construction and repair of Apple devices, when those devices are assembled by Chinese manufacturers ? See how that works ?

[@jame3shook]

they cant...Apple is an assembler (term borrowed from automotive industry) of parts.

[@williefleete]

The person crapping on the seat is probably a “hover-er”

[@REIDAE]

Well, would you want to touch a toilet seat used by hundreds of people?

[@StriKe_jk]

The ONLY benefit of these branded repairshop is that they have access to all parts and software tools. That is why they try to limit these at all costs. They would be blown out of the water in terms of quality and pricing of the repair if everyone had access to all hardware parts and software tools and documentations.

[@queazocotal]

I wonder how meaningfully true this is, and what level of repair they are doing.

[@queazocotal]

That is, what fraction of board level repairs are done for non-absolutely-trivial issues that are repairable with commodity parts, vs deeming stuff unrepairable for throughput reasons.

[@testaccount4191]

i wonder if those parts go walk about sometimes

[@xys007]

The only miss one piece from your jigsaw puzzle. A stuff that do care.

[@adamcarter7826]

@@testaccount4191 One company that I worked for years ago had metal detectors, every single employee had to go pass them at the end of the day... and they only made CD/DVD's... Can't have Jay-Z's new album hitting the streets a few weeks early. Once the album was released, employees could buy it for $1

[@game_master_rukia]

why didn't you do a macbook repair in front of all those lawmakers to show them how your shop does things

[@ra7orblade]

Some Asians don't sit on the toilet, they squat after standing on top of it - that's how you get it on the seat. Its so bad, some building sites here in Australia have "Do not squat over the toilet" signs and icons in the dunnies.

[@ZontarDow]

As someone who lives in a place where having an understanding of the language is required to immigrate, I'm constantly baffled by how there can be not just individuals but entire communities in the US that don't speak English.

[@insertnamehere8121]

" *Take it to the authorized repair center, they're going to do it properly* " Aka Once you receive Apple approval, you are suddenly bestowed with a level of human accuracy that the ordinary human is not. Many of these people would literally tell you that the exact same repair performed under Apple approval is better for what amounts to "because Apple bestowed its blessing". Apple has done a great job of creating a cult mentality around that logo, and I'm an Apple user btw

[@AstonGryffynn]

Word. In an Apple user too, but I would never deal with them directly.

[@chaddts]

Apple uses you.

[@miscl_anon]

>suddenly bestowed it's less that, and more apple's reputation. apple's customers expect that apple's high standards for quality extend to repairs, and so the places that are authorized to do them must be the best of the best. not so, quite evidently

[@quadsnipershot]

Should open a shop in Houston and be next the repair place lol

[@EdyBraun]

Feces on toilet seats... When you're waiting for 10 minutes to use the toilet as your gut is about to bust open from that burrito you engulfed over your brief lunch so you can squeeze in a few more fixes, and you don't have time to properly position yourself and take proper aim...

[@mikedavison4313]

When they say "complies with federal laws" it means they provide the bare minimum, or push the boundaries of interpreting those laws to an even lower level.

[@rijaja]

I knew Apple was full of shit, but not to the point of having a higher profit percentage on their repairs than on their overpriced products.

[@deilusi]

9:00 "we take allegations seriously", next day all of those workers will have an unpaid standup meeting with managers on a hall that will be set twice as hot as usual, and will probably stand there unless 5 people will say that they are the ones who talked to press.

[@Sivertsen3]

The branded repair shop is working exactly as intended. It's extracting as much profits out of the repairs as possible with the minimum possible pay, minimum effort spent on worker conditions, and of course minimum effort repairs with prices for them as high as possible. Independent repair is a threat to this business model, as it takes away business from the profit machine that is branded repair. You have to understand, the trillion dollar companies didn't become trillion dollar companies by being nice to employees or customers, or producing the best products. Pulling out profits wherever possible, while keeping the appearance of being the nice guy plays a major role in the strategy.

[@hellowaves]

I hate Apple, but after watching your channel, I truly despise them and banned their products in our house.

[@jamesdallas1493]

I agree with you. No Apple products in my house

[@zrtgvbnjkop]

@Louis Rossmann When you said ”why?!!” @0:02 I could hear the Seinfeld bass starting to play.

[@reedriker4772]

Unbelievable. Absolutely insane they are still trying to frame us as the ones unsuited for repair. The condition of the CSAT work environment makes me sick; if only we had worker unions in this country to prevent mistreatment of employees and stand up to misconduct and this heinous behavior.

[@MessyPointedBlob]

That's exactly why CSAT doesn't directly hire the employees but instead recontract the labor. If the sub-contractor suddenly has unionizing employees, they can drop them like a rock. Many companies from big tech to legacy multinationals do the same thing.

[@silverhawkscape2677]

Amd once we get Unions, they'll start abusing their power and screwing us over instead. :( We can't have nice things anymore.

[@port_of_dandong]

Fun fact: Mac computers taken in for service at the Genius Bar are only sent to Depot for Apple Stores based in the US. In Canada and pretty much every other country, units are repaired directly AT THE STORE, and the people working the Genius Bar are VERY well compensated, with very good working conditions.

[@brianwillis3892]

Alleged: "feces on the toilet seat" Louis: ~short circuits~

[@KhalilBigtas]

Explanation on how people end up shitting on the toilet seat: Toilet seat is disgusting and unsanitary enough that people refuse to sit properly on it. So some of them will squat on the toilet or prop themselves up in an awkward position so their asses don't line up properly with the bowl. I used to live in a crappy dormitory where some people would do this. It's horrible and it makes the problem a lot worse, mainly because janitors become much more intimidated about cleaning the bowls than before.

[@ezwtwrziehag1736]

lol

[@stuartpenman6387]

it's like taking your car to the dealership for repair - costs more and done by - by the book robots

[@marxmaiale9981]

At least the dealership repair people, repair the car. Instead of sending it to a sweatshop. Its still at least a 500$ markup.

[@ieatvirgins]

What's the best way to find a good local repair shop for my car?

[@stuartpenman6387]

@@ieatvirgins honestly, word of mouth and goggle but for me what works best to talk to the owner and then say ok am going to shop around as money as tight,the good ones offer alternatives and advice

[@jayunderwood3215]

There are at least three layers of denial in that repair. Apple has denial ability so they are out of the repair system.

[@alcedob.5850]

Yeah, few steps of outsourcing are surely safer in terms of privacy...

[@throwaway692]

10 years back I loved apple. A lot of my users were into Apple. But there came a time when I couldn't even upgrade the RAM on them and my own perfectly good laptop wouldn't update to the next OS for absolutely no good reason. It also became extremely difficult to update the computer for other users without them being physically present with their phones to get apples ridiculous authorization code. And why should I need an authorization code (when I have the appleid and password) to install a free printer driver? So.... keep your walled garden. I'm done with apple. Go with Linux. Never been happier.

[@boeingceo]

I love how Louis' voice immediately changes to that of Lord Farquaad

[@aaronlewis4475]

It would be cheaper for me to take a few days off work and drive from Tennessee to New York, and get my stuff repaired by Rossmann, than it would be to send my stuff to Apple to get it rpaired. Great excuse for a road trip.

[@ZeddPl]

Louis, did you see that modular laptop from Framework, that Linus featured in recent video? Great example that laptops *can* be done repairable.

[@TheCod3r]

Wow Louis Rossmann is mad, and I love it. Authorised repair can suck my... I constantly get repairs which have come direct from Nintendo, Sony, Microsoft etc where they've deemed it unrepairable and the "only repair option is to replace"! REPLACEMENT IS NOT REPAIR!!!

[@monara97]

even with the right to repair people with such a stupid mindset could still go for authorized repair. but still, some are not happy 😂

[@Zeldon567]

19:35 Worked at Walmart as maintenance. Still a mystery to me how so much shit ends up outside of the bowl.

[@excitedbox5705]

Interesting that apple values the people pushing the brand image 2x as high as the people doing repairs.

[@jamesscholar3238]

I believe people will still go to apple for repair even after reading this is due to guaranteed fixed that apple provides. Trust in the actual technician is irrelevant if the company has a policy that if the technician screws up you still get your laptop fixed. However the same cannot be said for third party repair. It's about peace of mind and connivence for some.

[@skenzyme81]

Is this article some kind of weird gambit to discredit repair in general? Many readers won’t get the nuance about this being an “authorized” repair operation.

[@uramalakia]

Lous, I'm disappointed. This vidja should've been 3 seconds long. A closeup of your face saying: "It's shit."

[@Kitsunary]

I hope Framework's laptops work out. An easy to fix modular laptop is the only way to counter bs.

[@cileecemiddleton5334]

Authorized repair centers are like dealerships mechanics, avoid at all costs. I miss customer replaceable batteries in phones so much.

[@tylerward6723]

Apple does. This has always been one of the problems with Apple.

[@dannybrennan31]

apple and other similar large corporations really need to get their shit together

[@eugenet453]

"Thank you for choosing Hilton hotel"

[@BronxProject]

"fuuuck youu"

[@HugoDahl]

So Gene Munster, the long-time Apple analyst and MANAGING PARTNER at Loup Ventures mentioned in the article, is basically saying "Well, I don't know what it's like in the service facility, but from a customer and someone who makes boat-loads of money from Apple's financial performance, it sure is a dandy speedy process!" So, as long as there's plausible deniability (they're our partners and their employees/contractors/"resources"), and that lip-service is paid with regards to fair, ethical and humane environment from Apple, it's blue skies, clear sailing, and nowhere to go but up and BUY BUY BUY? I'm curious - if Apple were truly concerned with the quality of the work, the conditions and their customers' privacy, wouldn't they prefer to do this type of work in-house, rather than find the "partners" who represent nobody's best interests but their managements and owners/shareholders?

[@HeadsetHistorian]

Apple authorized repair could be the best in the world but it wouldn't change the fact that a lot of the repairs they do are either unnecessary or shouldn't have been an issue in the first place. Genius.

[@Preacher_.]

$14 /hr.... For board repair... WHAT!?!??!? Add 12-20 dollars on that and you've got the actual value of your labor...

[@purplerunner1715]

When the toilet is dirty, I guess you would stand on the seat with your shoes on and then crutch down and aim the best you can. It's a common thing in drug addict living locations in this country years ago. But I guess it's a common thing for American workers as well, when companies are allowed to have no shame and plenty of greed.

[@emretheripper3649]

Why is that some of it is the opposite here in Germany I went to a couple of Small Repair Shops in my city, and all of them told me to just buy a new phone, when all just my screen's glass was cracked (it could easily be fixed either by separating the display from the cracked glass and gluing another glass on top of it or replacing the whole display) (My Google Pixel 4a's glass is cracked) and the Authorized Repair Centers here suck too, one time I wrote to Samsung (about my Galaxy Fold) to buy a genuine AMOLED display, but they straight up refused to sell me one because I wasn't a Repair Center and all they told me to send it in which case they would wipe my data, but I don't want that. Now either I have to take a gamble with purchasing a screen from AliExpress or eBay (in which the quality would be lackluster) or overpay Samsung to fix it...

[@yepme6484]

Louis you're right you have a passion to do a great job

[@Dark_Daedalus]

Got a buddy working at a transformer assembly plant, some type of electrical grid system for Amazon and the like. All his employees work out in the warehouse and he just recently got bumped up to an office manager, though 7-9 hours of his 12 hour day is running around the uncooled warehouse. In Houston. It’s absurd.

[@9madness9]

Lets hope for company like Framework to out sell apple soon as the idea is awesome

[@rossmanngroup]

She spent 3+ months researching this piece... 3 months. I had two other journalists reach out to me who were interested in this story in 2019, but I never heard back from them. Doing cursory investigation was probably too much work, and god forbid they piss off a company that's a major advertiser. This was good stuff. Say thanks. twitter.com/rrpre/status/1420049932854218757 Good journalism necessitates appreciation so we get more of it.

[@AexisRai]

The third post in Rachel's short thread is interesting to me: ".@munster_gene says that Apple must have a repair process that works "flawlessly" - no shipping delays or faulty service That puts the pressure on the contract workers who work up to 13 hours a day fixing your MacBooks" That word "flawlessly" sure is interesting in the context of Apple repair practices! Sure, perhaps it *does* "flawlessly" perform the specific wasteful process it was designed to perform!

[@DT-Nicky]

If you want a data only plan Tello is an option.

[@Steel0079]

It's a complex supply chain, Louis

[@Bill_DeBerry]

hey Louis, have you seen Linus's new video about the framework laptop? If not i recommend checking it out, it could provide some ammo for the next time you're speaking out for right to repair.

[@METALmurdererOG]

Good journalism doesn't get done these days. Doesn't generate enough rage clicks, sadly. Props to the writer of this piece, glad to see there are still a few actual *journalists* out there instead of morons trying to spin news to their personal politics.

[@jutau]

If the number of bathrooms is actually below code requirement, then that's a lawsuit. Code dictates minimum counts based on floor space and personnel count, which ever is higher.

[@RadDadisRad]

As an Apple consumer I really want someone other than Apple to be able to repair my devices. Apple customer service SUCKS!!!!!!!

[@AnthonyGoodley]

Working in NYC with no AC is one thing. But down in Houston TX with its stifling almost always very high humidity? Hell to the fuckin no. That should be illegal as it could literally kill a person who isn't cut out for it. Very inhumane work conditions.

[@pronoob6927]

Glad to see u did not lose ur ballz after this mornings bike ride.

[@CoolTI-Daniel]

How there is shit on a toilet seat? Well when you are underpaid and treated like a slave in USA, when you have to wait up to 10-20 minutes to take a shit while freaking out holding it. 1- No care in the world 2- maybe you couldn't hold it no more and shat all over the place crying in misery, then not wash your hands to save time and fix more phones.

[@EarlHare]

"If he worked his butt off." They are being literal here.

[@blackisbeautiful89]

Every story that comes out about CSAT is accurate.. I spent 1 year there as my "first tech job" before saying fuck it and getting a loan to finish by bachelors degree.

[@DannyPhix]

“And god damn you if you’re calling me about my car’s extended warranty, I’ll F you up so bad”. This is me everyday day. Lmfao

[@kellcd]

The guy who shit on the toilet seat probably didn't want to sit down bc the seat was dirty, so he did it standing up and missed. Yeah... I speak from experience.

[@FatelDarkAssassins]

old squat shot :(

[@williamhaynes7089]

Apple keeps the Repair prices low for the consumer by doing business this way... (ha ha ha )

[@OmniscientWarrior]

A lot of the same issues that exist with Amazon, which is actually why I stopped using Amazon; which kinda sucked because some of the things I buy regularly is only available in my area through Amazon.

[@AnotherPointOfView944]

People from the middle east and far east are very used to "squat toilets". If you dont know what that is, google it. When they come to the west they continue that way of doing their business. So they put their feet on either side of the toilet lid (where you are meant to sit) and then squat. So they inevitably miss and shit goes everywhere. I used to work in a company where they had graphical signs on the inside of the toilet door showing how to do a shit into the toilet, because some of our staff were from China and didnt understand that they were meant to "just sit". Not saying that all people from those parts of the world do this, but it is very common.

[@GregInHouston2]

No AC??? In Houston!!!! That is nuts. I'm glad I live in the Southeast and not the Northwest.

[@Nick-Lab]

When I was a teenager, my 1st job was at walmart. There, the cart boys had to maintain the bathrooms too. The way u get poo on the seat is when the toilets are filthy to begin with, people try to hover while they do their business. Clearly, when your knees start shaking, your aim goes out the door.

[@datachu]

An employer that cares if his employees actually care about the work they do? Now that's a DAMN good boss. If only it were the norm

[@kattz753]

I can attest to the work of these "authorized repair centres." Years ago I bought a Galaxy Note II from my carrier. It was a lemon from the word go. I returned it to the carrier several times and it just came back worse. Finally, the warranty was running out so I drove to Samsung in Toronto. They called me to the counter and told me that they weren't going to cover it because I had brutalized it. I had to return home and fax the paperwork before they would cover it. It finally worked but I had to use a $75 Windows Phone for a year instead of my very expensive Samsung.

[@mikael3095]

Going to an authorised repair shops for your car, where I live, is one of the biggest mistakes you can make.

[@Hortifox_the_gardener]

Apple "repair" - "We'll gonna swap that logic board. That will cost 750$"

[@FarhadAkbari]

Apple: If we make it any more -nicer- durable, you couldn't -afford- repair it.

[@emifro]

Most mobile providers actually DO provide internet only plans (for example AT&T Internet)

[@user-eq8ww1gr6v]

You brought the receipts. You would make my old college professors (Cite your sources!) very happy,

[@scottjones7279]

I would imagine the same holds true with independent auto repair shops and the manufacturer's stealerships.

[@oswaldjh]

Some people squat on the toilet seat. I found this out when I walked into a bathroom stall at an electronics assembly plant and saw foot prints on the seat.