r/Talesfromtechsupport IDIOT Karen Dropped a Speaker on Her Head

[@maieen2665]

*First OP:* And _that’s_ why you don’t substitute a chair with wheels for a step stool. The crashing sound effect is a nice touch. *Second OP:* LOL at the student putting the teacher on blast. I have a feeling she’s an AH to her students as well.

[@YukoHoon]

I have the feeling that the students knew exactly what was happening and they didn't say a pip until it was the perfect moment. Yeah, they probably already thought she was a moron.

[@Tues48]

A regular chair would have been fine, but she choose a rolling chair!

[@mariposa9506]

@@Tues48 a regular chair is still not a good idea. We all do it sometimes but it's a safety risk.

[@Tues48]

@@mariposa9506 I'm not trying to say it's the best solution, she should have gotten a ladder but she could have had a case had it not been a rolling chair.

[@BersealiaDreamheart]

😒 What kind of dumb*** tries to reach a high shelf by standing on an office chair with wheels? What an idiot…

[@Avrysatos]

I often play stories from tech support for my mother when she feels like she's bad at technology. She then realizes her skills are average to good.

[@Kryten428]

My tech skills are just good enough to get me in trouble if I momentarily forget how much I don't know.

[@everlasting9292]

If she can figure out how to update her phone or email a link, she’s doing better than most of these folks!!

[@lechking941]

@@everlasting9292 i dare say most of the world

[@Avrysatos]

@@everlasting9292 Both parents do the "I'm so bad at technology." stuff. My father asked me the other day to install this or that on his smart tv i looked at him and said you give it an actual try. If you really really can't do it then you come back, because I'm betting you didn't even try. You work with computers. He came back much later saying he figured it out.

[@mongmanmarkyt2897]

@@Avrysatos I usually do it once, slowly, to show - after that it's a "did you already try?"

[@1972LittleC]

Second story; It wouldn't surprise me if the student who pointed out she used the eraser instead of the mouse was the one who swapped them out in the first place.

[@SailorMya]

Yea, he probably just sat there the whole time snickering to himself at how far she had to go to realize what he did! lol If he did do it, he was defiantly telling all the other kids how he delayed class with the switch!

[@lechking941]

@@SailorMya and like my world history teacher if you can get the ball going their can be COMPLETLY detailed.

[@ivilrat]

@@lechking941 my old US history teacher was the same, i think it's just something about history teachers lol

[@lechking941]

@@ivilrat my US history teacher was real hard to side track but she was also real good with her teaching and for i think a week or 4 i had a fucking 110% in class XD talk about being to easy.

[@335chr]

Wouldn't surprise me if the students had said stuff

[@beyond13reaper]

Wait a minute. What punishment did the guy get for ripping the item out of OP's hand, throwing it on the ground, and stomping on it aka destroying company's property in the last story?

[@blackrex828]

The way OP telling might mean the employee didn't get into trouble because they were protecting company property/digital infrastructure and no one told him someone from IT was coming in with a company USB.

[@MalekitGJ]

If it works like in my country: he wasn't fired, remember the Cyber security Karen? Most likely his payment was slashed for a few months to pay for the cluster crap he unleashed with his stunt.

[@MalekitGJ]

@@blackrex828 not really about last part, here our ITs have an ID on their shirts and wear vest in a particular color.

[@blackrex828]

@@MalekitGJ Yep, probably got a good percentage taken out for a $5 piece of equipment 🤦🏾‍♂️

[@mariposa9506]

@@blackrex828 Still I have a hard time believing that stomping on it is company policy. I'm sure his sop would have been to call security or a manager.

[@pinkdolphin1014]

Y'know, if someone says that doing something is a bad idea (like standing on a chair with WHEELS) I'd recommend listening to the advice!

[@ainzooalgown3927]

Yea, but their egos are too big.

[@chriscarpenter3370]

great idea! but unfortunately, error 404, brain not found

[@adambennett4207]

“But IIIIiIiiiIi can’t be wrong! I’m me, I’m per_” *crash*

[@Kryten428]

Reminded me of something I heard on the radio years ago about the police department [?] in Vancouver back in the 90's. News readers reported that the police department was requiring all department staff to take a training course on the proper way to sit in a chair that had wheels. Apparently there were a couple of people who had the chair roll away when they were too stupid to put down what they had in their hands so they could hold the chair steady.

[@bluestreaker9242]

Listening requires there to be a working brain on the premises. Fortunately there was one...UN-fortunately, it wasn't in HER head. XD

[@silverflight01]

Story 4: So not only was the boss working in a field she had no experience with, but this other guy clearly jumps to conclusions and never asks first. Well, at least OP still got a happy ending.

[@danielbrant6740]

What are the odds that Dumb Cyber Karen was sleeping with someone higher up the corporate ladder?

[@smorphous8928]

Hilarious how the Karen couldn’t find a stepping stool like she didn’t even look or even ask her colleagues first before resorting to a chair. 😂

[@Starman062]

Not only a chair. A chair with wheels.

[@mrbadguysan]

@@Starman062 an office chair on wheels on a hard floor, I’d reckon.

[@CinderFallenAngel]

@@mrbadguysan I've seen how much they move on carpet, on a hard floor spells instant fall.

[@hubertnnn]

I am interested in something else. They mentioned a barista, so it was possibly a pub. 1. How and why do they have an office chair in a pub? 2. Don't they have normal stools for guests? They could at least use one of those.

[@TheEDFLegacy]

@@hubertnnn It is mentioned in the story that the location is a Starbucks. Employees at Starbucks locations are called Baristas. Don't ask me why. 😅

[@Hybrid301]

The employees are probably overjoyed when the music goes down. And those particular employees probably hated their Mega Beach of a manager. They probably stood on the sidelines and watched with sly smirks as their two workplace nightmares went toe to toe and the lifeless black box took down the screeching demon. and OP’s parting line was perfect

[@SuperBatSpider]

Amazing comment

[@chriscarpenter3370]

I don't mind the music if it's good

[@justmeok2]

"Oh no, shes hurt!" *stand there doing nothing*

[@neffyg35]

My first job as a teenager was in a discount clothing store. I hate certain songs because of it lol

[@kevinmencer3782]

@@neffyg35 especially that one god-awful Christmas song.

[@WaterCrane]

Man, that last one was absolute madness! Stifling bureaucracy, no accessible USB ports for emergencies, an idiot in security, an overzealous employee, and a guilty-until-proven-innocent policy regarding suspect USB devices! All in the name of keeping things super-safe! Normally the way around this, at least in the UK, is to have specially-authorised USB devices that have built-in encryption (think Ironkey etc).

[@Marco_Onyxheart]

I work at a college as a researcher. I'm no stranger to stifling bureaucracy and bad IT. I work in the mechatronics department, so lots of industrial automation and robotics. It's an industry where Windows basically doesn't exist. However, we are supposed to get our computers from IT, which insists on giving all departments "secured" laptops that only run Windows 10 and don't support any other Windows or Linux. The software that is used in our industry is often Linux-only and some of it will refuse to work in a virtual machine, especially software that requires a GPU. So sometimes, we buy our own computers from our very limited budget instead of the ones IT provides for free. But if IT ever discovers it, they will shut it down and cause us to go bankrupt. We simply won't be able to work at that point.

[@theannoyingone7749]

Yup I thought so too... Just disable USB drives by group policy and make them only accessible to admins. When you need access cyber security can remotely grant the user access to the USB drives and block them again after a certain time passes. 🤷

[@WaterCrane]

@@theannoyingone7749 That's actually not possible when the machine has no network access. You need some local account with access to the ports

[@sourisvoleur4854]

@@Marco_Onyxheart Sounds like a bunch of departments that never talk to each other.

[@Marco_Onyxheart]

@@sourisvoleur4854 Well, our department has talked to IT a lot. IT just doesn't want to have any of it. We just need to do it their way, and if we can't, we should do it anyway.

[@TetraSky]

Of course the students knew the teacher was an idiot. They would be able to see the desk just fine.

[@SailorMya]

Right! You have a classroom of board kids doing nothing but watch what's going on. You wouldn't be able to switch them, without the kids seeing, unless you moonlight as a magician! lol Like R/slash said I wonder if one of her students switched them because they look alike. When I was in school some of my classes had one or two students who would mess with little things to play around with the teacher before they got there.

[@RudesMom]

I think it's probably a given that a student made the switch. At my old high school, teachers had to monitor the halls between class periods. If they are watching the students in the hallway, they aren't watching the students in the classroom. Kids can do a lot in five minutes. If they don't like a teacher, watch out.

[@sourisvoleur4854]

@@SailorMya I think you it it. The kids switched it and that's why they all knew what the problem was, i.e. that she was an idiot. No matter what OP did to hide it, it wouldn't matter. They already knew.

[@pinkloverotaku2853]

You can’t really mess with kids in Primary school. Most of them are really witty and quick to catch dumb shit. And they will make fun of you regardless of any authority you have over them.

[@limiv5272]

Sounds like the students would've known that teacher was an idiot long before this incident

[@kanthony65]

I genuinely figured the first one would end with the technician having to testify, because the lady tried to sue the store...

[@Talon1124]

Didn't have a non-wheeled stool to stand on. He was likely being recorded telling her not to, and her stating she's capable of not doing when ended up happening. Tech support workers.get a lot of security piled on them. Sometimes it works for their benefit.

[@MalekitGJ]

I'm pretty sure she did, but you have to remember that tech calls are always recorded. So she sued, tech company send the recording, sue is dropped. No need to inform the poor tech about any lawsuit.

[@BunnyQueen97]

If she’s in the US she’d probably still qualify for worker’s comp and got it, which doesn’t require anyone get sued.

[@kanthony65]

@@Talon1124 True.

[@kanthony65]

@@MalekitGJ Probably 🤣

[@sykethecasualcoach6021]

As a former teacher (and often my department’s unofficial “tech guy” for years), that second story sounds like something that happened to some of my colleagues (like having the HDMI between the laptop and SMARTBoard disconnected and then asking me to borrow my cable), but we all just laughed about the stupidity of it each time it happened. Heck, one time I had just gotten back from across the hallway to help my colleague again and made a comment that I love being an unpaid IT guy. Then I couldn’t figure out why my board’s speakers weren’t working, got annoyed at the board, was about to file a ticket, and then one of my kids was like “umm, you know a plug fell out, IT guy?” I gave them a death glare, rolled my eyes at them (all sarcastically), and told them to get out of the classroom. Then we just laughed about it.

[@theavatarofinsanity]

Ah yes, the crazy tales of IT people interacting with the average dau. I love tales from techsupport.

[@Marco_Onyxheart]

I don't have a good tale, but I can certainly complain about IT. I work at a college as a researcher. Mechatronics/robotics/industrial automation department. In our industry, Windows is basically nonexistent, a lot of software is Linux-only, and some of it simply refuses to work properly in a virtual machine (especially since it sometimes needs GPU access). IT insists we should use their "secure" Windows laptops that you can't install Linux on, effectively preventing us from doing our jobs. We sometimes buy our own laptops in secret, but this will be paid from our limited budget whereas the laptops that IT provides are free for our department. And if IT discovers we're doing it, they can oblige us to use Windows which would quickly bankrupt our department.

[@StilltheAp0llyon]

DAU? Dumbass user?

[@thepotatogod2951]

Aeiou

[@theavatarofinsanity]

@@StilltheAp0llyon Yeah basically. It's short for "dumbest assumable user".

[@danielbrant6740]

@@StilltheAp0llyon I thought that too, but a quick Google search uses the more polite acronym of "daily active user". I prefer the other one though.

[@sheeptasticSeb]

rSlash's production quality keeps ramping up, the sound effects are amazing 😂

[@Kiwi_Tea]

That crash made me jump lol

[@squishy2368]

Imma hope he doesn't do it anymore 😂 not my favourite BY FAR

[@hunterpierce7350]

I just watched a video of his is form 5 years ago and the difference is staggering

[@vanguardangel6912]

it’s sometimes fun to listen to his old videos and see how much he’s grown! I gives me serotonin

[@soulofflame9999]

​@@squishy2368 you say that like it's going to influence anything

[@silverflight01]

Story 1: *Never. Stand. On. A. Swivel. Chair.* It's like standing on a skateboard. It'll move before you can even do much! P.S.: Also, I did try out that whole "Google Images shows everything with a shared name" thing by searching "Cadence" and sure enough, I got various stuff, including a company, a rhythm game, and a princess

[@Charcoal190]

That rhythm game is pretty good!

[@sanders_billy]

Love that princess

[@AirknightTails]

Best Princess 🙂

[@leileyaravencroft]

Oh, that’s nothing. A few times when either the phone rang or my grandma was trying to make a call, she would pick up the television remote. We used to laugh about it and chalked it up to senior moments. She has done stuff like leaving the tv remotes or phones in the fridge or freezer. One day, the phone rang and I picked up what I thought was the phone. Kept saying “hello?” then looked at my grandma and shrugged, thinking that something happened until I pulled the phone away from my ear to take a look at it. Yup, you guessed it. Tv remote. We laughed really hard at that.

[@lechking941]

lol

[@Wendy_O._Koopa]

Similar, but completely different. I needed to get ahold of my father to tell him he left his cell phone at the house. My grandma suggests, as you can probably guess, that we try calling him... on his cell phone. I explain why that won't work until I believe she understands, then start looking through dad's phone for the office number to tell someone to tell him. Then grandma calls. It backs out of the contact list, or whatever, the main point is that it interrupts me. After two rings that I know she can hear, I pick it up, while looking straight at her and say "Hello." Since I'm standing so close to her, my voice echoes as her phone also picks up my voice. She laughs and says "Oh," finally understanding. . . or so I thought. I call work and he's there, or something; this part isn't important. Now I hand hung up, immediately after she said "Oh," and it was 2-5 minutes later now. _She still had the phone up to her ear,_ 'talking to her son' or something. I don't even know if she had dementia or anything, because she acted like that for the entire 30+ years that I knew her.

[@lechking941]

@@Wendy_O._Koopa proably has some dementia if this is so common

[@Cecona]

Those sound like signs of dementia....

[@Wendy_O._Koopa]

What I meant was, I _think_ she had dementia, but there was never any formal diagnosis. Also, it traditionally only crops up for your last 10 years of life... or something (I'm not a Doctor), so maybe she had something else _in addition_ to dementia? It really doesn't matter anymore, as she has since passed on.

[@shadowrose1859]

When me, who literally just woke up and still has foggy sleep brain, can come to the conclusion of "hey its probably not a good idea to use a chair with wheels" fairly quickly you know you've probably fucked up 😅

[@samuelding7854]

Yeah, lol

[@brachiosaurus6350]

3:24 I like to think that rslash actually didn’t use a sound effect he instead threw all his dishes

[@Kryten428]

Well he is dedicated.😄

[@Yumi_Jay]

Then his wife Nicole will come in and go "Dabney, what the heck are you doing again? Those are holiday dishes!"

[@azisles02]

If I were OP in that last one, I'd take the time while in paid leave to find a new job. While I understand why they have rules in place, the policies for them is mind numbing, not to mention the company has someone in cyber security who doesn't understand you need the internet to get email, so that says everything you need to know about their hiring practices.

[@patrickshields6954]

On the other hand, he's in a job where you get PTO because some dumbass decided to destroy your work equipment. That sounds like a pretty nice deal.

[@hubertnnn]

Depends, for me it would just be too annoying. Yeah I would get free time, but I prefer to get things done. After all, after getting back I would probably have a pile of delayed work to handle.

[@sourisvoleur4854]

Yeah, she's playing hide-the-sausage with somebody in management.

[@brendenhawley2225]

I suspect a job that high security pays very well, both because their recruitment Pool is limited by need for background checks, and because they do not want disgruntled easily bribed employees. As for the policy, it actually seems sound to me if the security is important enough. The fatal flaw in any security is the human element, needing to take apart the computer to put a usb drive in is a step that would stop a lot of hacks, being careful that the drives are what they say they are and have no malware is good security. Very strong security is going to be a pain in the rear, because the things that let the right people in, tend to be routes that let the wrong people in, and humans tend to mess up security measures. So something that very clear, with everything double checked in ways that take enough effort that you cannot do mindlessly, and clear trackage of everything, and is not practical to bypass if you feel like being a slacker is how you do security. In most cases this is more trouble than it worth, but if it really matters, the trick to making things nigh impossible for crook, often involves making it very hard for the right person.

[@neilprice513]

My dad used to work as an industrial electrician for civil flood defence in my country (He's been retired for about 6 years now). The amount of red tape was insane. They had hand held devices, called "Scan Tools", that they can plug in and diagnose a machines faults. Basically the same type of thing they do with cars. Well recently he went to a retirement party for one of his friends and he was told by a former colleague still working there something dumb. That for some new security procedures they have forbade anyone from using the scan tools by some new political appointees in charge. They think that Industrial electricians and engineers will sabotage some industrial pumps and winches causing chaos to overthrow the government. They literally can't maintain any machines now and just have to wait until the machines break down completely before they are allowed to use the scan tools under close supervision by management. 🤦‍♂😩

[@tiredman99]

Yup sounds about right for new government bureaucrats to do something stupid like that. I can only imagine what would happen if some or most of the machines would be broken before flood season comes and flood season comes and the machines are still broken

[@lechking941]

@@tiredman99 i suspect its even more comedic IN flood session because when those flood defenses fail and the cause is improper matince and all matiance prove evidence that its the shit ton of red tape they suffer from not being able to use the scanner like THOES TOOLS DO ONE FUCKING THING! and thoes screens are prity big to show all the varous data. (i have seen a car mechanics scan tool on youtube enough to know they hard to hide much on plus bulky for grip even in gloves.) that will end up with more failures then you will ever find

[@neilprice513]

@@tiredman99 The thing is many of these machines are the size of a house and cost 10's of millions, to sometimes 100's of millions, to replace and reinstall. Maintenance costs are in the thousands yearly, repair costs are in the hundreds of thousands to millions just for the parts to be manufactured. They can't replace these machines, if they completely fail, as they were installed in the early 80's and were specifically designed and created for this one job (Bespoke). So if the whole system crashes, due to lack of maintenance, they have to gut the entire installation and basically rebuild the system.

[@sixxsoup]

the chair thing happened to my co worker last week. She was trying to reach something on a high shelf and decided to use a chair with wheels, we told her to just get a normal one, but she climbed up anyways. She ended up bringing down the whole shelf to save herself from falling lmao

[@lechking941]

hope she was unharmed.

[@strudel_reviews]

Please tell me that she was fired

[@sixxsoup]

@@strudel_reviews haha no, shes a really kind lady, just a little careless sometimes.

[@lechking941]

@@sixxsoup lol well thats the chips missing of that lovly cookie.

[@bluestreaker9242]

That first story is just the absolute pinnacle of "Some people have to learn things the hard way". Like, she says how she'll stand on a chair to fix something...and as soon as I heard the words "office chair" I was thinkin' "Hooo BOY this is gonna HURT!" The smugness of that woman...just... I don't know what she EXPECTED would happen, like maybe she thought the wheels would behave and not do what wheels are known to do...ya know...roll...but uh...yeah... Like, on the one hand I feel bad laughing about that, but on the other hand, hey, at least she didn't die doing something astronomically stupid sooo... I can only hope she won't try that ever again, considering she's lucky to even be alive. What a colossal IDIOT! XD

[@adamb89]

#1 My cousin is a regional manager for Starbucks. And based on the stories she shares during holidays, a Starbucks manager that A: can't identify an amplifier, B: is unable to perform basic troubleshooting, C: is incapable of simple tasks like "find a stepstool", and D: thinks that a chair with wheels is a safe thing to stand on, is 100% believable.

[@chronixchaos7081]

I used to work in a shop and this woman stormed in shouting at anyone that would listen that “My phone isn’t working! Hello? Can anybody help me? I CAN’T GET MY PHONE TO WORK!”. I was near the store entrance and as I was the first employee she saw she shoved her phone into my hand with “You! Get my phone working! I need it now!. I looked down to find myself holding a T.V. remote control. She left real quick.

[@ryancook4771]

First story: I worked in a fast food restaurant when I was in high school. I remember our overhead music went out. All 3 managers kept getting calls, they’d also say they didn’t have time, and would demand a tech before hanging up. Well I actually got tired of not having music to pass the time so when they called I gladly talked to them. My manager started to ask why I was up on a desk chair(yes a chair with wheels lol) messing with the radio when suddenly the music came back on. There was a dial or button that was switched the wrong way. That’s literally all it took! That’s when I learned that “managers” are often people too busy to work because they are so busy trying to look busy while actually doing nothing.

[@hannahphoenix3299]

I work at a tech department myself and I was literally on the floor crying laughing at this series. There was a really hilarious one about toner that I listened to on his podcast

[@MyLittlePonyTheater]

The second story is so true, I might have actually been in that class. The exact same thing happened to me that same year, except it was high school. A teacher was using a SmartBoard eraser as a mouse and the whole class laughed at her after she called a tech in to solve the "issue."

[@GhostRider-sc9vu]

Just might have been your teacher, colleges/universities do not have Principles to my knowledge. OP stated their manager threatened to take it up with "the principle". I hope that teacher is not retained no student deserves to be taught by a teacher that cannot tell a mouse from an eraser. Unfortunately, from the ending it sounds like that moron is still teaching.

[@lechking941]

ya sometimes a teacher has a dumb moment and othertimes they completly bat shit problematic.

[@gojira4life]

"...where a Karen almost kills herself." Well again the Karen only fulfils the job halfway and disappoints all of us. Nobody likes an underperformer.

[@joshuakolle7341]

As horrible as this may sound, this made me laugh out loud at how ridiculous this sounds.

[@gojira4life]

@@joshuakolle7341 Never apologize for enjoying morbid humor.

[@josi4251]

6:45 Oh yes, the kids likely did that. As a longtime high school teacher (OK, I'm old), I can attest that some things do not escape their attention. If they want to tune in for something, they're on it. I'm also not rude to people; support staff can make or break you on any job. When I was in teacher training all those decades ago, one wise instructor said to always be nice to janitors and secretaries/admins. Best advice I've ever received.

[@catkin567]

It's amazing to me that people are told to be nice to caretakers, secretaries etc. It's obviously needed because other people are aholes. Why wouldn't someone be nice to everyone?

[@ghostwalker3192]

“I don’t understand why isint this erasing” has me so dead for some reason 🤣

[@bluestreaker9242]

I can just imagine as she's trying to erase her mouse is dragging all over the desktop on her computer and is opening program after program. Then she eventually has to come back to her desk and be like "Wtf? Why is my computer acting up?" So then she starts trying to "fix" things and suddenly everything up on the whiteboard is being erased. Just...I would love to be there to see something like that! XD

[@joeschmo622]

A dbag "friend" from a ways back worked in IT (ha, no surprise there, as he loved using his position to flex) and had The Karen constantly call him to fix some issue on her computer, but the standing rule was an attempted phone diagnosis, and when The Dbag meets The Karen, the results are predictable. She couldn't be bothered, considering herself "above" such a menial task, and he wasn't about to waste time and go against Company Policy and get himself in trouble. So it was this mating ritual for over a month of her calling for a fix, him asking for a remote diagnostic, her refusing, and him then refusing. She even tried getting him in trouble, he explained policy, so nothing could be done, and wasn't. She finally relented, as mentioned, after over a month of that back'n'forth.

[@richewilson6394]

I'm a janitor and we are pretty much forbidden to use a chair to try and reach for something we have to use some form of a step stool or ladder to reach something otherwise we can fined by OSHA.

[@365ral]

1st story: Sending a tech would’ve been to save Karen from her incompetence, not to save her time from troubleshooting.

[@1985toyotacamry]

Yeah I would send a tech just for her

[@mherrmann81687]

But how are you supposed to know they are incompetent and not just busy until you spend more than 10 seconds on the phone with them?

[@Philipasu]

Sounds reasonable, but there's two very good reasons against that. One, the company is responsible for the audio equipment, not karens. Two, it's just a karen getting the treatment she desperately needs, why stop that?

[@1985toyotacamry]

@@mherrmann81687 attitude can tell alot about that person.

[@mherrmann81687]

@@1985toyotacamry Just bc someone is unpleasant to deal with (which, many clients are unpleasant during customer service calls bc they are stressed) doesn't mean they are incapable of complying with: "Does it power on?" or "Are the wires connected?" Nor does it convey their ability to find a friggin' step ladder.

[@parasgupta1343]

Lets fucking go, more tech support ones, please make these regularly

[@Kryten428]

If you haven't heard of him try "Uncle Reddit" on you tube. He leans more toward the tales of tech support.

[@parasgupta1343]

@@Kryten428 Will definitely check him out, I love Tech Support stories but dont find msny channels covering them

[@Mewse1203]

Last story: I sure hope the person who YANKED A USB OUT OF OP'S HAND AND SMASHED IT got put on leave as well. Even IF Op wasn't supposed to have it, the wasn't the way he was supposed to go about it.

[@shadowman7307]

"Before she took the job in cyber security she had neither experience in cyber security, nor any basic understanding of IT." Me: "THEN WHY DOES SHE WORK THERE?!"

[@azisles02]

Says everything you need to know about the hiring practices and how those that make those decisions shouldn't.

[@andrewscharbarth2099]

Cause she sucks good.

[@gamesandglory1648]

At one point, JAPAN'S MINISTER OF CYBERSECURITY, was someone who NEVER USED A COMPUTER.

[@davido.1233]

Clearly, the woman in the first story has never read the children's book "Officer Buckle and Gloria" which clearly states, "Never stand on a swivel chair!"

[@retro3188]

I remember that book! Loved it, too.

[@ImNotaRussianBot]

Last story: that poor woman. I hope she was sent home, too. She probably can't log into any other computer due to these insane security rules.

[@McLeanAmy]

I actually had no idea that's how some stores got their music playlists. They's pretty cool to learn - but I feel for the OP calling Starbucks!

[@yashdeepjha845]

Props to Rslash for dropping dishes for that ONE sound effect

[@Robin93k]

The internet has recordings of EVERYTHING... No dishes had to be harmed for the makling of this video~

[@joshuaarronwilliams4068]

I just almost choked on food while laughing not expecting to hear the words dva rule34 🤣🤣

[@DanceDevI]

Omg the crashing noise made for such an immersive story. I've been watching for years and I love watching him continuously work on improving content. Much love and it's def appreciated! ❤️

[@z0nra]

Oh my goooodddddddd, I had to pause the video while I proceeded to DIE LAUGHING at the added sound effects of the lady falling off the chair in the first story. 😂🤣 Thank you, Dabney, you fuckin' rock, bro ✌

[@Bigbluedragon9]

I love how he used soundeffects on the crash again.

[@jaciebaker767]

I love the editing! "Ok, so what am I--" and then the actual sounds of crashing and breaking plates! Nice touch, rSlash!

[@kammieceleek5113]

I LOVE TALES FROM TECH SUPPORT SO FUCKING MUCH, IT'S MY FAVORITE SERIES

[@jamesnorman9160]

*Karen nearly kills herself by standing on a chair with wheels* "Yeah, she can't come to the phone right now..." Yeah, no shit. xD

[@Mythical4227]

I’ve nearly perfected treading on my spinning wheel yesterday, good thing I have rslash to read me stories while I draft and spin yarn! Geez audio entertainment is underrated.

[@ThEjOkErIsWiLd00]

"...and even the least tech savvy person can usually follow along with our instructions for troubleshooting." Ha! Clearly you have not met my mother.

[@meiruetsukino3578]

Karen obviously did not read "Officer Buckle and Gloria" as a child! The book literally shows the consequences of standing on a rolling chair!

[@morgandouglas6014]

I’m surprised there’s not an update saying after the Karen came to, she called threatening to sue.

[@danielbrant6740]

Call was most likely recorded. Tech company would only need that as evidence to drop the lawsuit.

[@Robin93k]

If Karen tried, the comapny could fire her and sue her for insurance fraud, as she aggressively ignored any security advice, before initialising the incident. Phone recording and/or Security camera footage if available would easily prove that.

[@AlexRising_]

The number of hands i have had to swat bc “EXTERNAL STORAGE DEVICES AREN’T AUTHORIZED FOR USE ON [SYSTEM NAME] IF YOU’RE NOT AN AUTHORIZED PARTY” because people don’t realize _I AM the the authorized party_ is astounding lmao. “I’m waiting for the tech named Alex.” “Lookin’ at em. Please step aside.”

[@BobBlumenfeld]

Regarding the mouse segment: And even if the situation wasn't a setup by a student, at least one of the kids in the first row would have already been giggling almost immediately.

[@krbacon]

Whenever we discuss security at work I always try to balance user impact against actual worth of potential policies. There have been plenty of instances over the years that raising the hurdle for security impacts is so minor that it is not worth the headache it would bring to users. On top of that, I try to remind folks that social engineering and little shortcuts people will pick up to avoid annoying security are larger risks than what some new policies might resolve resulting in a net loss of security. Some days, I win those arguments and others we make the user experience worse for no real gain.

[@Falcon532.]

So I like to listen to these while I'm doing the dishes, and that sound effect in the first story almost made me break a plate... I'm still laughing well typing this

[@AaronKwekbeloved]

This what you called "Almost died because of own stupidity"

[@TsukasaFanTc]

Manager: I'm going to use a chair. Me, a Starbucks Barista: a Cafe chair, right? Manager: I'm going to use my office chair. Me, a Starbucks Barista:.... That's idiotic.

[@wakeangel2001]

Did the random office tech that stomped the crap out of the USB drive face consequences? I mean, he interfered with a tech AND security, destroyed company property, and cost them a significant amount of time and money considering the tech's payed leave and the wasted time investigating the damaged drive

[@jdpace4371]

100% of my favorite teachers would laugh at themselves when they made mistakes in this vein, and class morale was fantastic and we all really respected these teachers. This teacher is expecting respect by her position, not by her qualifications or from earning it.

[@nikt12]

how do you confuse an eraser (a squishy square) with a mouse (round plastic egg with buttons) ? Was that teacher high as a kite?

[@RisingRevengeance]

I think it's one of those digital white boards where the eraser does have buttons for features. But that's just my assumption.

[@SaviorSix]

For the Google search story, I remember seeing a company called "Freeman gas" and thought, "The worst part is, going to their website doesn't have Free Mangas." As for the last story... Since Windows Vista, you can just uninstall a driver and restart the computer for Windows to install a default driver. Didn't really need to be that difficult.

[@CamuiNox]

In my 9th grade class at a school for TECH jobs, we plugged in the dongle of a wireless mouse at the teacher pc. Someone in one of the back rows got to control the cursor while the teacher watched. He was convinced the system was infected with a virus - and simply observed while we turned it off. Twice. Then he went to get another teacher and, while he stepped out of the classroom, I unplugged the dongle. We never got into trouble, but it's been more than a decade since and I've yet to forget his confusion.

[@SakoiyaChan]

That guy who stomped on the USB drive in the last story, his behaviour is akin to that of a kid at the playground pushing other kids off the merry go round, and then screaming:"You can't play on the merry go round!" while he's standing on it. Lol

[@Robin93k]

"while standing on it"? That's one of the worst analogies I've ever heard... Smash Guy, certainly didn't knew what he was doing or why, but simply following orders. But in absolutely no way was he doing himself, what he was aggresively fighting. If at all Smash Guy is the Child that will physically beat you up when attempting to enter the Merry-go-around, because his mother told him it's dangerous to go on the Merry-go-around.

[@liltoad9050]

As a person who works at warehouse as a summer hire, its common sense to use a ladder than a rolling chair, or better, wait for them to send their guys in.

[@Marco_Onyxheart]

Last story reminds me of my workplace. IT insists that all we need is Windows and if we want Linux we can use a VM. Linux can't be installed on the laptops that IT provides. Our department works in industrial automation, where Windows basically doesn't exist, a lot of software is Linux-only, and some of it refuses to work in a VM. IT basically doesn't want us to do our damn jobs.

[@61rampy65]

The crashing sound effect of Karen falling off her chair was FANTASTIC!!!!

[@TheCodaCrew]

I can just imagine rSlash in the kitchen of his house dropping a few kitchenware items. His wife comes in and asks what he is doing and he says he needs audio of dishes clashing together for a video.

[@atsuikoneko1]

Love that falling noice 3:23. I think they are pot covers just rolling and smashing together.

[@silentraven4582]

Looks like Dabni never forgot his overwatch roots. “D.va Rule 34” Had me dying

[@Ninjakitsune978]

Wow, my dad prohibited us children, who were less than 10 years old to climb on our wheeled chairs after he saw us doing it once to reach something. I learned as a 10 year old, what Karen did as an adult! I don't know, if the kid solution of standing with 1 foot on the (sturdy wooden not IKEA quality) bedpost and the other foot on the desk was safer or not, but we didn't stand on the chair again and my parents never saw me do it. So... But I was trained for an office job and the teacher trained us on safety. I learned, that Germany has regulations for wheeled chairs... (I love how crazy we are about regulations sometimes.) And we learned in vocation school to NEVER stand on our chairs and always use a correctly placed ladder, that was according to safety regulations. We didn't dwell on it for long, because we all had basic intelligence. We did spend a lot of time on learning how to sit correctly and the correct adjustments to avoid longterm injuries. An office just isn't that dangerous, when you follow basic common sense and safety rules. And if we learned young, we wouldn't have health problems later on in life as well as know our rights to get the equipment.

[@golddisasters]

Man, that is one of the few benefits of my job at a security company. Some people can be dense, but generally they listen to the person telling them how to turn off the blaring fire system alarm.

[@computernerd1101]

3:22 I shouldn't be laughing, but the sound effect was perfect! 🤣

[@mutanttepig4759]

I honestly love the brutal dark humor of the first story, but I'm legitimately wondering if that woman's alright even if she WAS frustratingly idiotic.

[@altarofshadows]

The first story is literally "yup that incident is out of my scope, not my problem"

[@batwench]

The thumb drive request process sounds like the merry go round we have at my work place.

[@jacobpugh592]

That last story is crazy. I did tech support for a small company and we were basically given free reign of everything as nobody knew enough about computers to even make sure we were doing what we were supposed to. We downloaded or updated drivers all the time and I just couldn’t imagine spending hours of paperwork just for one update. But hey paid time off cause your coworker is an idiot is pretty sweet.

[@lordshaxx4693]

I'm imagining a clueless 28 year old being the CEO of a company called Hasu Miku

[@porkupineexe6862]

10:00 sometimes I forget that Dabney was like a HUGE fan of overwatch and it always catches me off guard when he references it lmao It was unfathomable to me that Dabney had ever seen Dva R34 lol

[@Samantha.K.S.Simpson]

First story: Even my *78 year old grandma* wouldn't be stupid enough to do what that lady did. I'd do it, but not to do what that lady did, and I'd also be smart enough to have a chair without wheels on it, next to the chair with wheels, just to even my balance, because that way, I would be able to quickly move my foot over to the stable chair as soon as I feel the wheeled chair move. I've walked in heeled boots on ice and not slipped, and the boots weren't even made for ice walking, lol, they were winter boots, but not made specifically for ice

[@michaelrobertson4896]

This one time I saw this thing in a local flea market, it was a little orange traffic safety cone meant to be a desk decoration that said “to err is to be human but to really screw things up requires a computer”. After stories like this I believe it.

[@tommmorton6625]

Videos like this mostly help with my feelings of insecurity and self loathing. It's good to know that if there are people out there who experience near death just from interacting with harmless technology like this, then i can definitely thrive.

[@josephhurst4902]

3:18, two important facts about such Chairs, ONE-They recline so if you apply ANY PRESSURE to the back it MAY recline even though you didn't intend for that to happen, and TWO- Because it has wheels it can ROLL sometimes when you don't want it to, like when your STANDING ON IT.

[@antares8476]

Teacher story: I think the students already knew about the eraser. They just wanted tu humiliate the Karen.

[@mindym9767]

I work for a College as tech support, and have a few stories myself. I make sure that I keep my tech words to small things, that the user(s) should understand: I do not remember what the User was having problems with their Windows computer (troubleshooting over the phone): Me-Can you open the folder program for me? User-Folder program? Me-Yes, at the bottom of the screen you will see a folder icon. User-I don't see a folder icon. Me-It is on the task bar at the bottom of the screen. User-I don't see it. 10 minutes later (trying multiple ways to have the User find the folder icon and thinking of other options to work on the issue...) User-OH! I found the folder icon Co-worker story with the User on a Windows computer (troubleshooting over the phone): User-My camera is not working. Co-worker-Do you see the red dot at the top of the screen? User-No, I do not see a red dot at the top of the screen! Minutes later... User-Oh, I see a red dot! Co-worker-There is a little switch near by. Move the switch to the other side. User-My camera is working! Thank you! This happened with several Users: User puts in a ticket for their camera not working. User comes by our office. I push the little switch over while the User is watching and explain to the user that there is a built in camera cover. After all of this, when I setup a User, I show them the nice little feature added to their computer and how it works. Another camera cover story: I go to help the user with a problem that they are having. I notice that this is one of the computers with the feature of the camera cover, and notice the User has taped a piece of paper over the camera. After seeing this I kindly let them know about the camera feature when I am waiting for the computer to do a process of fixing the Users problem(s). This happens to my co-workers as well, and to more than one user: Me-I send out an email to a User asking multiple questions to get additional information to help the User resolve their issue. User-Responds to my email. More often then not they answer just one of those questions. The question they most often answer is one that could have been answered by the more important question that I asked them. Me-Copy and paste question again (only thing in the email) User-Will either answer the question or give information that is not what I asked them for. Me-If I do not have all of the information that I need, I will either keep going down my list of questions. >Because of this I have gotten to the point of now saying: "This is a College. We don't read." With Covid and people going home to work our users have forgotten that we have a ticket system with a process of how to create these tickets. And now the Users constantly keep contacting me directly/first. We have this system to ensure that the Users get the computer help that they need. I have now gotten to the point I will tell my users to put in a ticket with our Ticket Creating Group. Some of the reasons why I do this: One of my co-worker unexpectedly could not come in to work for 3 months. Any of the Users that sent this co-worker emails and phone calls had to wait longer to get the help that they needed. If these Users did what they should had done in the first place they would not have had to wait for days before getting that help. Another reason is some of the questions the Users request help with is not something I can help them with but another group of our IT group. Co-worker from another IT group: Me-(Went to see them about another issue original) I notice your Laptop's trackpad is starting to come up. This is probably do to the battery bulging. I will need to take it out, and we will need to get a replacement battery. But with the battery damaging your trackpad, I will need to take it out. Co-worker-Okay. Me, I get the tools out and pull the battery out, right in front of Co-worker. Co-worker, Tries turning on the Laptop to test to see if the other issue that they came for was fixed. Me-The Laptop needs to be plugging in. (Plugs in Laptop) Co-worker, Boots the Laptop and signs in and sees the issue is resolved. Thanks me, and start acting like they will be going back to their office with their Laptop. Me-You will need to turn off your computer first. Co-worker-I do? Me-Yes, you will have to do that until the new battery can be put in. Co-worker-I have to do this every time? Me-Yes, I did just take out the battery. Days later, I put in the new battery A year or two ago, a User comes in for a new Laptop bringing their old Laptop with them. My Co-worker called them in, to help with this changing of laptops, and I just happened to be in the office at that time as well. This User had duck taped part of the bottom of the Laptop on because part of the bottom of the Laptop would "not stay on", but the User could have called our Ticket System Group to have this looked at way before this point. We informed the User that it was due to the battery expanding in the Laptop and if this happens with the new Laptop, that they should call our Ticket System Group.

[@mrbeefy604]

My dad died after falling off a 2 foot tall coffee table and breaking his neck. The chair lady bothered me lol

[@retro3188]

Oh, no! I’m so sorry for your loss.

[@SephirothRyu]

Not gonna lie, if I had a job that basically was to decide which music plays in stores, I would just occasionally slip in something weird like Megalovania or a JAM Project song.

[@thepizzacarpizza1056]

OP: *gets permission to use a flash drive with a certain file already present, as well as a tool to open the computer in order to use it* Random guy: *smashes the flash drive* OP: *reports the smashed flash drive* Company: "We have no clue what could possibly have been on that thing. Are you trying to hack us!?"

[@cnault3244]

The mouse/eraser story reminded me of an English teacher in high school back in the 70's.. He had what would today would probably be called OCD He had to use chalk the same color as the shirt he happened to be wearing that day. Some students noticed this and it became a regular thing to try to see his shirt color before classes began for the day & rush to the class and hide that color of chalk. He'd get more and more frustrated as he searched for the right chalk. After a couple weeks of this, and his not being able to use the right color several days, he started keeping a box of chalk in his briefcase.

[@vanguardangel6912]

There’s a reason I always say “its probably something dumb I did without realizing it” when asking IT for help. God bless them

[@AnanimatorTheChannel]

Yo more Rslash! I hope everyone is having a great sunsday and remember to share any talesfromtechsupport that you have!

[@AnanimatorTheChannel]

I was the 19th comment! (Under 20 Woohoo!)

[@strikeforce1500]

As someone who has done lvl 1 tech support, this is very relatable, some customers can be very, very, very, *very* , dumb. OP did great by covering his butt during the call, with the whole 'Plz dont do it'

[@apriljaxon7623]

Wow, it has been a long time since you last uploaded a Tales from Tech Support video. I've enjoyed every one of them.

[@stefmyt5062]

9:53 Excellent taste rSlash

[@benpray5436]

Why can I see r/ smashing dishes in top of more broken dishes to stay fully committed for the audio experience.

[@Lotuswalker]

Fact: Everyone had at least one Mrs. X at school.

[@PotatoGurlSasha]

I remembered this children's book about police officer giving safety and a dog was doing examples on what would happen. The first thing the Police officer thought was the chair on wheels

[@valtteripennanen4043]

on the last story: When the people will learn? When the people will learn...? *THAT ACTIONs HAVE CONSIQUENSES!!??*

[@savagebear4374]

Never. Most don't care at all.

[@Robin93k]

When narcissism has been erased from humanity.... So most likely never~

[@gerrymichaud3851]

I was working for a IT services company in Dallas. This company had contract with large companies. One woman called and asked what the weight of her new laptop? At the helpdesk we don't do ordering and don't know what they will get. I had to take 10 minutes out of my life I'll never get back, I had to google the weight of her old and new laptops. I was not happy.

[@uthmanbaksh3530]

Re: Mouse swapped for an eraser I kinda miss the days when I was in school with teachers that aren't tech literate! Re: Searching for business results in anime girls This is what happens when you name your business after an Anime!

[@pumpkintartable]

I also thought it would be fine to stand on an office chair for a second one time. It was not fine.