S/4HANA Advanced Returns Management - Customer Returns

Reverse logistics, or returns, is a costly and time-consuming part of the daily life of the supply chain. The company needs to make a decision on where to return the stock, how to handle the stock when returned and whether the customer will receive a refund or a replacement. SAP S/4HANA fully supports this process, and it can provide your business with a number of benefits:
Accelerates the return process and improves customer experience
Increases process transparency by monitoring the entire end to end process
Reduces overall reverse logistics handling cost and improves the management of warranty costs
In this video, we will see customer returns in action, from return order to customer refund
0:00 Introduction
0:14 Benefits
0:45 Concept
2:43 Scenario/Demo
9:08 Available in
9:23 Recap Benefits

[@kevinethanedwards7851]

Thank you so much for your effort in creating and sharing, it was very easy to understand👏

[@andreisava9796]

Someone knows which IDOC could be used to do this process automatically? Maybe ORDERS05, but at least till now, I did not find the segment where those fields from RETURNS tab are populated. Thx for the help