Salesforce Community Cloud(Experience Cloud) Session 2 - Community Builder

[@maheshkoturwar2953]

great explanation...will definitely share your videos...

[@sfdconestop]

Thank you Mahesh for your feedback, please do subscribe if you haven't yet so you get notified of the new video's.

[@majidhosseini1162]

I enjoyed it. Keep going, please. Thank you

[@sfdconestop]

Thanks so much Majid, appreciate it :)

[@PETERAMIT83]

Awesome ... thx for the video ! ... Helped me at work today to configure CC for our Org!

[@sfdconestop]

Hi @Amit, I am so glad that our video helped you in configuring CC, we are glad that these videos are helping.. Thank you so much for such feedback, we appreciate it. Please do share with your colleagues as well as needed. Thanks, sfdconestop

[@phanichandana1050]

Wonderful explanation Namrata!!!

[@sfdconestop]

Thanks so much :)

[@442sandhya]

very useful for novices like me ! Thank you !

[@sfdconestop]

Thanks very much Sandhya, please do continue to like, share and subscribe if you haven’t :)

[@Ramkrishna60906060]

Thank you

[@sfdconestop]

You're welcome, please do like,share and subscribe our channel if you havent already. Thank you

[@navneetpawar3317]

Very good

[@sfdconestop]

Thank you Navneet!

[@tdiwakara4011]

Nice video mdm..thanks allot

[@sfdconestop]

Thanks much

[@_DheerajIPPILI]

Overall Video is a good one, I have a query here when we logged in as customer we can see open and closed cases right, but for me I cant see those open and closed cases, when I go to that particular site I can see but as a customer I am unable to see.

[@_DheerajIPPILI]

After changing the ownership of open and closed cases to the customer user, I can see by this way.

[@_DheerajIPPILI]

The other way is like changing the record level security for cases to public read only.

[@kanikairaj682]

The way you explain is wonderful, Can we have Custom Components session? it's very useful for UI/UX designers. Thank you!

[@sfdconestop]

Thanks so much for such feedback, Sure will think about it. Thanks, SFDCONESTOP

[@pavandkbose]

Hello , i have small query , In Open cases tab it will show all the open cases right and when we click on any record , a particular record will be opened and I want to add certain fields to it when the records get open, so can you guide on how to achieve this? how fields are driven inside when we open a record?

[@swatijadhav4737]

Hi Namarta, Thanks for the videos. Very nicely explained. Just wanted to know more about communities.Is it possible for you to create more user scenarios where it will help me to understand the communities. That how partners or customers will play around in their portal? From creation of accounts to submitting the quotes. Regards, Swati

[@sfdconestop]

Thanks Swati, will surely try when I get some time..

[@swatijadhav4737]

@@sfdconestop Waiting for the same :)

[@swathikumar3074]

Hi i like your videos , can you please make a videos on community CMS,knowledge articles please

[@sfdconestop]

Please refer Salesforce Knowledge video for Knowledge articles.. Thanks.

[@harshitshah7852]

Very well explained. Thanks a lot. Can you please let me what would be the Default external access for Case object in this scenario ? do we have keep it Public Read write or Private will work ?

[@sfdconestop]

Thanks Harshit for the feedback, in this case it was Public. You can set that as Private too based on use case if you would limit the scope of record access

[@harshitshah7852]

@@sfdconestop okk thank you :)

[@samratgv4185]

Can we restrict the community user to only one list view, for example when he is On case object he can see all list views that are available

[@sfdconestop]

Yes we can.. when you create a list view you can restrict the visibility whether to certain public groups, roles, partner portals etc. Hope this has answered your question

[@vijaypappuru]

How to embed a video playlist to the Salesforce community page? Also, if I go ahead and add a component from appexchange, it will affect functionality or anything on Salesforce.

[@sfdconestop]

Vijay, adding direct playlist is not yet possible in salesforce, however there are different ways use lightning component and embed into the salesforce ommunity page

[@vijaypappuru]

@@sfdconestop Thanks for responding. How to implement that?

[@sfdconestop]

@@vijaypappuru I havent implemented that, but looks like we can use the 3rd party lightning component called as Vidyard lightning component. let me know if this helps.

[@vijaypappuru]

@@sfdconestop Yeah, this helps. How to download/add this component to my sandbox? Also, please confirm whether the new packages will affect the current functionality or not.

[@sfdconestop]

@@vijaypappuru Its an App Exchange product, you can search this and install this app in your salesforce environment. Also this will be new app, so existing applications wont be impacted, hope this helps. App Exchange : appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4VTGEA3

[@hey_nick24]

How to add language selector component in theme header region.

[@sfdconestop]

I think you can use the native language component and then select which language you would want your customers like spanish etc..

[@sfdconestop]

Language Selector Video if that helps- kzbin.info/www/bejne/fHmlpoqEa797pZI

[@karikoga320]

Great stuff, learnt a lot. We need more of such videos. Kindly assist, i am failing to remove the "Jepson" in the Compact Header and the background colour which is greyish which i want to be white. Kindly assist.

[@sfdconestop]

Thanks so much for your feedback, Kindly navigate to left side of the community builder and look for Theme, there you can change the Page Background colour and also make changes to the header, do let me know if this helps.

[@karikoga320]

@@sfdconestop Thank you

[@kiranvrao9714]

Thank you