Salt pool store Platinum Edition Replacement for the Hayward TCell15

Replacing the Hayward TL 15 with an aftermarket part from the salt pool store. Yes the product works, but there are caveats, like a requirement for less salt in your pool.
In the video I say Knoxville KY meant to say TN.

[@johnnyrestrepo1013]

I just did exactly what this gentleman did on the video and it work perfectly. I had to drain my pool about 10” bcs i over did it with salt once you get it around 3000-3300 the cell will work. Thank you

[@WatsonsWagons]

@@johnnyrestrepo1013 wow I made gentleman status. Thank you. I’m glad this was helpful.

[@dankreiser2592]

My experience is this - I ordered the cell to replace the hayward t-15 I had, and the salinity was 5200 ppm from the controller. 4200 ppm measured by the controller is actually 2700 ppm. But, I needed to have around 4000 or 4200 ppm (controller measured) in order to make enough chlorine to keep the pool clear. The calibration is off.

[@saltpoolstore2859]

Platinum cells leave the factory with an extra coating on the internal cell plates. This causes it to read higher upon installation (usually around 1000 ppm higher). You can remove a few inches of water and replenish with fresh water. As the extra coat wears away, you should start to see the levels normalize. The extra coating will actually extend the life of the cell just like the Genuine Extra Life salt cells. Standard cells read within 500 when 1st installed but don't last as long compared to the Salt Cells with Longer Warranty. Its recommend when installing the new extended life cell to run it at 2800ppm upon startup If you have any issues please reach out anytime we are here to help.

[@WatsonsModels]

This is information that should come with the product so the customer isn’t freaking out on you guys. Glad you saw the video. So far since this video was produced, it is still working fine.

[@dougs.9486]

lol your full of s&^% Mine lasted 12 moths and you want me to pay another 265 because you pro rate it as the following 30% of the MSRP of $799...salt pool store is a scam operation. Im just getting started with you fks! I don't ;like being scammed!

[@simeonhighsmith9858]

I had this problem with a cell I bought a few years ago. The Tech I spoke with never admitted that your cells give inaccurate readings. I eventually diagnosed it myself after doing self tests and taking samples to two different pools stores. You guys need to let your customers know this when they order...Should be on a HUGE flyer included with the cell. Telling me it's my system when it's obviously your cell is disingenuous...

[@dougs.9486]

You guys are scum bags! Say what you want , factory xtra coating BS! , calibration bs! The fact of the matter is you offer a 5 year warranty and when unit fails in 12 months you have the balls to give a pro rate price of 269 to replace unit! I suggest yo send my salt cell back working or not, It's mind, I paid to send it to you now send it back!

[@WatsonsWagons]

Their address says Knoxville, Tennessee, not Kentucky. My fault in the video.

[@MichalLempicki]

Going through the same thing right now as you. Ordered the T-Cell 9 replacement. Hope it works both for you and me.

[@siestakeygirl1000]

Did it work??

[@MichalLempicki]

@@siestakeygirl1000 haven't got it yet. Should be in this week.

[@MichalLempicki]

@@siestakeygirl1000 got it today and installed it. Working great so far. It does read about 800ppm high from the real amount of salt in the pool.

[@WatsonsModels]

Since this video mine is still working

[@faamecanic1970]

I have heard/read many bad reviews of these cells. Low life expectancy, not honoring warranties….. and some decent reviews. I guess when you pay less than 1/2 price of a new Hayward, your mileage may vary. Did you test you salt level with another tester? Like Taylor K1766 test? I find my Hayward S3 reads my salt at 3400, my digital hand tester says 3200, and Taylor drop test says 3,000. Thanks for the review and smart “bench” test!

[@WatsonsModels]

Yes I have a digital meter. Unit is still running fine

[@faamecanic1970]

@@WatsonsModels Good to know…I’ll give these guys a shot when I need a new cell!

[@MrDave-bs7tc]

Mine reads about 1k higher than my meter. It it still generates

[@siestakeygirl1000]

I am trying to recalibrate my salt level and it won't let me. And because the salt level is so high it won't generate. Ps does it matter which direction the generic cell is placed??

[@WatsonsWagons]

Don’t think it matters but the cable side on my old one was the inlet

[@user-sz1qg4iy5s]

Nice review. When the T-cell is installed horizontally the hump should be installed facing down. This ensures the plates are fully covered in water and there is no air bubble around the plates. This is particularly important with a variable speed pump at a low flow rate. The temperature sensor inside my cell failed after 3 months. Its silicone potted into the water stream and is really non-serviceable. If this happens your controller will display "HOT". I expect this is a common failing part, so Salt Pool Stores solution is to cut the red and blue wires to the thermistor inside the cell housing and wire a new thermistor to the red and blue wires running to the controller cable. Bad advice, since then it would only read the air temperature inside the housing and not the actual water temperature. You'll be back online but since the salt level is calculated by an algorithm in the main board that uses the voltage, amperage and water temperature, it will be affected by the difference between actual water temperature and measured air temperature. Best of luck to us Salt Pool Store buyers. We like it cause of price, but a thermistor failure after 3 months? Junk.

[@MrDave-bs7tc]

Just purchased one of these. Half the price of a Hayward and they Sent it FEDEX. Awesome!

[@WatsonsWagons]

@@MrDave-bs7tc since I originally posted this video, it is still working perfectly

[@dougs.9486]

Be warned mine lasted 14 months and they pro rate a new one at $245

[@dougs.9486]

It's awesome for 12 months. then when it stops working it will cot you a minimum of $260

[@Jimmh60]

Your in Pa, but love the AU cap, War Eagle!

[@campbc807]

Hi - Thank you for the video. How long did shipping take? Thx!

[@WatsonsWagons]

Maybe a week or so

[@johnnyrestrepo1013]

I’m having the same problem. Thanks for the video I will try it just like u did.

[@carllucas4661]

Tried the salt cell from the saltpoolstore. It worked for about two weeks and then quit. Contacted the company and they said that the cell was fine. They never issued an RMA. I purchased another salt cell from a different company and things are working again. I'd recommend not buying anything from them.

[@jenniferhenry5656]

I bought a T15 salt cell from this company and we did everything to get it to work and it never worked. Read all the fine print before you dare to use The Salt Pool company. First red flag is they operate under several different names. Also if you have to return because it is defective you have to pay a 30% restocking fee = $108, shipping fees to you and shipping fee back to them, and then you don’t get your money back you just get store credit.

[@carllucas4661]

I purchased a salt cell from them. It worked fine for a couple of weeks. They definitely didn't honor the warranty. If you need a new salt cell order one from a reputable company.

[@dougs.9486]

Stay away from this product!!!! Mine lasted 14 months and sent it back as they promote a five year warranty! They want to pro rate the warranty and charge me $ 245! No where on their site does it say anything about pro rate. Even a pro rate of a one year use out of a five year shouldn’t be $246

[@michaelculpepper2969]

Warning, Salt Pool Store Will NOT Honor a 5 Year Warranty..Also, be very Careful with the Treads on each end of the Salt Cell.. They Break off and Crumble in chunks. That Salt Cell might last you 6 months

[@WatsonsModels]

Well that’s not so good news

[@michaelculpepper2969]

@@WatsonsModels I have been through it Twice with them and they Turn their Back on the Customer and Never Return your Calls. They have Not Been at All Customer Oriented.. Look them up on The Better Business Bureau.. Not Good... All Horrible Complaints.

[@dougs.9486]

mine lasted 12 months and they won't honor warranty.

[@carllucas4661]

Don't order from this company. My cell lasted two weeks and died. They won't honor the warranty.

[@dougs.9486]

I don't know what else Watson's Wagon reviews. But if he promotes this defective product and the scum bag company that sells it I wouldn't believe anything of his recommendations. He's part of the problem also.

[@WatsonsWagons]

@@dougs.9486 I’m not promoting for the company, if it tanks I will let everyone know. It is still producing chlorine.

[@dougs.9486]

POS product. POS warranty

[@carllucas4661]

Totally agree.

[@dougs.9486]

This is a scam. ! Mine lasted 12 months and they want to charge me 249 for new one! They pro rate it against the cost of a OEM Hayward. They better hope I’m never in Tennessee!

[@WatsonsWagons]

@@dougs.9486 I keep hearing negative things, but I hope mine will last longer. If not, I will cross that bridge Ridge.

[@dougs.9486]

@@WatsonsWagonsyea I usually do a lot of research and should of known something 1/3 the price was too good to be true. I’m so pissed my head is spinning! This company is a scam! Good luck!

[@dougs.9486]

Watson wagon is either part of their scam or just stupid! Only reason anyone would be promoting this product. Just do a better business search and you will see