SAMSUNG Silvercare Front Load Washer will not drain problem - ( "ND" on display )

Troubleshooting a Samsung front load washer that is displaying "ND", and will not drain.

[@monicadh71]

02.18.2023 Thank you for your video. You saved me $85. I so appreciate YOU sharing this fix. I pray you receive a 100-fold blessing for all the people you have helped. God bless you. 🙌🏾

[@Judysbayoubostons]

My teenage son and I viewed your video this afternoon and followed your instructions for repairing our Samsung front loading washer and now we have clean clothes. My husband is out of town and my daughter was delighted that we were able to fix the washer on our own, well with your help. Thanks so much!:)

[@eallevato]

Congrats, it is very rewarding to help folks help themselves. I am grateful to my dad and my teachers for their wisdom and patience in teaching me many things.

[@amyjacobson9117]

Yay! It wasn't easy, but did it all by myself! Thank you so much for this informative video. A little tip: If you have water in the washer, have a bucket handy and lots of towels!

[@sean_steele]

7 years later and this video helped someone else. Thanks!

[@tustinsystems]

Great video. I had the same issue with the ND flashing with no draining or spin. After following your directions removed the hoses and pump and found major blockage in both. Digging the scale and sediment out of the pump was the hardest job. The good thing was it took less than 30 mins to fix start to finish and the washing now works fine without an expensive service call. Thanks so much!

[@JonKroeker]

You just saved me a bunch of $$. Took out the motor (after draining the water from the hose into buckets and towels around the motor for what was left) and there was a flat rock inside. Put it back together and it's running normally again. Thanks for taking the time to make this video. Watching you guys fix it like it's no big deal gave me the confidence to attempt this fix.

[@xSyberprox]

Worked perfectly thank you! I had a flat rock stuck in the spinner 1. Take off the flat pannel behind washer 2. Take off the 2 tubes connecting to that pump (WATCH OUT, WATER WILL COME OUT) 3. Unscrew the 3 big screws (With rachet goes better 4. Take out pump 5. Unscrew the 4 screws that links the pump and spinner together 6. Remove the strange thing 7. DONE redo those steps backward to connect it back

[@harriet2023]

Yes, a lot of water comes out. Can you tell me how to drain it easier than what I had to go through? I struggled and wet the entire floor. But I am an amateur stay at home lawyer mother. Thanks.

[@gregorymarquez3628]

Dude you da man. After taking a few things apart no luck. Even went through the test mode and it was either the relay on the control board or like you pointed out " something stuck in the pump. I took the pump out and low and behold two nickel sized rocks were in the pump. Put it back on and the drain now works. Thanks bro!

[@collinsmith1351]

This was perfect! One thing to add is the electrical cords you must disconnect from the pump prior to removing it. I suggest taking the hoses off, then rotating the pump clockwise so you can to the wire attachment. Thank you! For a great video. Believe it or not, my exact problem was a nickle in the pump as well!

[@dskillzhtown]

Thanks for posting! I just got the dreaded ND today in a Samsung similar to yours. I will try your fix. Now I see why they moved the filter to the front of the machine in newer models!

[@dawndillenbeck1604]

I called SAMSUNG 800 number which they were going to make me an appointment with a serviceman...I said NO! Told my wife to google it and here I am! It took me longer to remove washer from laundry room and drain the water than to take the water pump out and remove a piece of metal that froze it up. When you get a ND code....JUST FOLLOW THE VIDEO...My washer was making a buzzing sound which told me the pump was not turning but getting power.....THANKS for the quick tip and video!!!!

[@Edomsharp9]

Thanks, helpful video. I had to go one step further (like Goby) and disassemble the pump (4 screws, one for the plastic cover, 3 holding the pump together) to find the culprit, which turned out to be a rock. Though easy. Worst part was the water draining out...not easy to get a bucket or bowl in there to capture the water, though probably should have planned ahead better for that. One tip: the inside edges of the steel panel outer casing around the hole are sharp. I managed to slice the side of my hand while struggling to get the tubing re-attached. Suggest throwing a towel over the edge to be safe. I agree with Piyush Patel, there should be a drain filter that is easy to remove for cleaning and removing debris.

[@dskillzhtown]

+Kevin Strong I had the same experience. I had to take apart the pump as well and also sliced my hand, lol. In newer models, the pump is up front and you only need a screwdriver to access it. The hoses are also positioned in such a way that you can put a pot or something underneath to capture the water. It is a much easier process with newer models. So much easier that I contemplated selling my current machine and buying a new one.

[@PhuongHHoang]

OMG I can't believe this worked exactly! It was a nickel in the pump - just like the video. My only problem was I didn't see how you disconnected the pump and hoses so it took some extra minutes to figure that out (I've never done any kind of repair). Washer back to normal - thanks!!

[@johnyoung9550]

Just saved us a large repair bill. Thank you very much! Actually, my wife followed your instructions eliminated the problem.

[@talos50]

did exactly like you said and found a piece a metal stuck in the pump.Something pretty simple to fix if you know where to look. Saved me a repair bill. Thank you!

[@cjameswallace]

Thanks for the tip! It took me about 10 minutes to get everything out and it ended up being a quarter blocking the drain. You guys ROCK!

[@nayima987]

Thank you for posting this video! Following your instructions helped me locate and fix an obstruction in the pump of my machine.

[@dlgross1]

well done, you explained exactly how to get to the pump and remove the foreign objects, which in my case were 2 stones.

[@BrianCS2]

Thanks so much! Found a nickel in the flapper. less than an hour's work! You are the man!

[@dwestcott7478]

I thank you sir. Found a giant piece of rubber lodged in my pump. Everything works fine now.

[@caroljones4619]

Thanks! It worked perfectly - we had a metal pin stuck - my husband had planned to take a day off and call a repair guy and in under 20 minutes we had it fixed.

[@tripledrum8575]

Thank you. Thank you. THANK YOU!!!! My Amana has the same pump and, sure enough, there was a quarter that looks as if it was in there for a while. You saved me an $80 tech visit along with probably some other charge on top of that. Great video. And yes, you are the man!

[@paulhuang2390]

Thank you so much for this video. This may have saved me from having to buy a new one. God bless you.

[@mistirenton1711]

I did exactly that and it works great! Thank you for the guidance!

[@andygol13]

I had 2 coins in mine. One came out when taking the water hose off. I had to take the screws out of the pump to find the other. Works great again!

[@aprilnericmoore627]

OMG THANKYOU! My husband is easily frustrated and spent a day and was over it! I watched this and viola washer fixed! HUGE piece of flat rock type item ( which explains why sometimes "nD" showed and sometimes not depending on if rock was flush or lateral. #wifeforthewin

[@richiefriedland3831]

Thank you! I had this exact same problem but with a quarter. It was challenging to get out but it was fine afterwards.

[@thomastebo1859]

Thank you for your video I had a little rock in there. you saved me time and money.

[@deckardzz]

Thanks, this was very helpful! You pinpointed the exact problem we had, the the repair was easy.

[@ChrisAlmeidaPhoto]

Great video - I found a bra under-wire in there preventing the pump from spinning. If you have a wet dry vac get the most water out of the machine as you possibly can before taking out the motor. There is more water in there than it looks!

[@conradbeech373]

Great!!! Saved me about $500 for a repair man. It was a stick in the motor.

[@Sydwyd123]

Thanks so much!! Great video!!! I found a quarter. Wish there was an easier way to drain the water.

[@mz6954]

Thanks no filter on this model !!!

[@GH3TToR1CHieRICH]

Thanks very helpful! A bobbie pin was stuck in the drain pump...

[@brian7m3]

Thanks, found a rock stuck in the impeller. Noticed it wouldn't spin when trying to turn it with a screwdriver. Was able to spin it a little and the rock came out. Now things are working again!

[@graffiti20]

thanks man, had to open the pump and remove some gunk.

[@shalhartwell1324]

thanks man. fixed my washer in 1 hr!!!

[@RickRose]

Thanks for the information--Going to try it right now!

[@clvnblnkee]

Got a ND code... I took the back apart disconnected the hose-to-pump and pump-to-drain - nothing is clogged. Also did a continuity test on the drain motor. My question is, when it was in the drain cycle, did your machine make a noise from the pump attempting to drain water before it displayed the ND? Mine does nothing at all and I'm starting to think it may be the control board...

[@monicar629]

thank you for your very informative video. it solved my issue.

[@thor9722]

I have nd error on my wisher, I checked and cleared the pump and drain pipe, it is all clean. But after hours I put everything back and test it. The ND error came back again. Is it possible there is a filter somewhere need to clean? Or other issue can cause this? Btw I did only observe the black pipe down there I did not see anything inside.

[@zaishoservices]

great Vid! thanks. unfortunately, my friend gave me this washer and swore it worked fine except for the draining. well after removing the free drink chit out of the black hose (what a horrible design, btw, why no screen inside you have to ask)....the washer would not work right. it leaked all over the floor, dripping underneath the tub, it would spin one direction for about ten seconds, stop, go the other way. so i put it back in my truck to haul it off. fyi in case you are thinking of buying one, not one of the three appliance repair guys in town will work on a front loader of any type. they say when you fix one thing, pretty soon something else breaks. my old washer is still working fine and has no computers in it to go bad. simple is better!

[@dianaanderson1406]

great info thanks for sharing

[@MarianneLavelleSanSeverino]

You skipped over the hardest part, which was how to take off and remove the pump.

[@rusda2]

Marianne - actually he did say that it was easily removed by taking out three /nuts/bolts/screws.

[@JoeJohnson-rd1po]

Dude.... You are the man! Where you found a penny I found an unidentified hunk of metal. Probably saved me $500!!! Thanks!

[@JiansYogaandDancing]

@@JoeJohnson-rd1po bad sign. What happen later? I have the same problem now.

[@martinbuena-franco6302]

Very helpful. Found a quarter. But the washer fails to continue the cycle. It stops when it is supposed to drain even after I removed the quarter. I also went into the quick test mode. All works except for drain, which only works 1 out of 10 attempts on average. Wondering if it could be the water level sensor or PCB? thanks

[@jagenberg42]

I have similar washer I removed hoses and pump and nothing was obstructing hoses or pump. I put in new pump and still not draining. 2 weeks ago before the ND code 3e came up motor was bad got new worked fine but 2 weeks later ND code came up. when looking at the washer there was water splatter in the back. what can be the problem?

[@lathamarigowda760]

Super video! I found nothing in the pump. I am running a trial wash now and seems like the machine is humming. However its not running nor spinning. Please help!

[@amys7535]

Problem solved! Thanks so much!

[@hugogunit]

how do you reset the washer afterwards I fixed mine but still says ND on the display screen

[@jamesadrian6498]

I took my drain pump apart and found a small metal piece lodged in the pump motor. I ended up taking out the inner and outer drum. Then I separated the outer drum and found the spider flange was corroded and falling apart. I ended up changing the spider flange and then i also cleaning the washer and the hoses. I put the entire machine back together and I think the problem with these flat rocks people are finding is coming from the spider flange. Just removing the debris from the pump and hi fiveing the spouse is a temporary solution. My two cents. Jim

[@JiansYogaandDancing]

You are the best.

[@marvinrogers5094]

I got the error code in the middle of a load, and when I unhooked the drain hose, a ton of water came gushing out, all in the washer and all over the floor, is that okay??

[@teganvermey7926]

thanks so much for saving me $100 plus dollars! I found a loonies in mine!

[@cherylhemphill6426]

Thanks fixed

[@williamchiang876]

Thanks for your video.

[@real198113]

I did all that and in my case the propellers in the draining pump were damaged so i replace the pump but still wont drain, it works a normal cycle but as soon as it gets to the part were has to drain, then stops, and on the screen appears the ND code , and if a put the hose down on the floor to help it drain it will finish the cycle ,, any ideas ANYONE need help, By the way I have the exact same model you show in the video

[@angelperez9492]

I found a quarter stuck in the drain pump, removed it and reconnected everything, but machine would not spin and "nd" code still showing up. Ordered a new pump and still no spin and "nd" code comes on after a while. I took the pump off and set the machine for spin only cycle and it did run the cycle. Connected the pump again and tried the quick wash cycle. It started doing it but, when it got to draining, it stopped and sat there for a while and then the "nd" code came on. I am suspecting the pump is not getting power from the main board. What do you think? Please, HELP!!!!!!!

[@NonSmallJohn]

Angel Perez Mines doing the same thing unfortunately.

[@ramonare6579]

I am having the same issue what was your solution???

[@pickford7812]

If anyone is getting ND and there's no Voltage at your pump, there's a common problem with the control board where the relay breaks away on one pin. The relay can be purchased from Amazon for about $10. I just cut the back of the plastic away from the board to allow me to solder it.

[@sales6613]

Mike: Thanks for this.... can you tell me which relay I need to replace? Same issue here!

[@pickford7812]

@@sales6613 it should be labeled pump on the main circuit board

[@justin12345545]

very helpful video

[@Thnkfulmom]

Way to go handyman, eallevato!

[@eallevato]

Honestly, I don't remember. I don't think that it belongs there as it could be preventing the pump impeller from turning and thus not draining. See if you can manually turn the impeller.

[@markshea4801]

Just did your repair! it was a quarter! took 20 minutes. I am a idiot when it comes to home repair. Anybody can do it.

[@Kg-ns2yz]

Just took my pump out.... it was a nickel in my pump too!

[@DemonGhostHunter]

god bless your soul

[@LiloUkulele]

Checked the hoses, replaced the pump, replaced the main PCB...still get the same "no drain" error message...help!

[@MrHanowski]

Probably the motor controller.

[@roxannemcnamara8279]

THANK YOU!!!!

[@roxannemcnamara8279]

Well I'm the idiot who remembered to unplug the machine but forgot to turn off the water lol. Only took me 5 minutes to get the back off, and do everything I needed to do. The first tube I removed was the one with the coin in it :-)

[@piuspatel]

This washer is made for such problem because it has no drain filter and after few years outer casing fill with debris and dirt. Samsung makes use and throw type china style products, they do not care about customers. They are copy caters but they do not copy wisely and we suffer. There is no way how to clean outer casing the area between inner drum and outer casing. All kind of mold develop in this space which cases sever heath issues. Never use samsung products.

[@valeriedeluna8025]

I Piyush Patel

[@elledee204]

The same thing happened to our Samsung washer but it was a rock instead of a penny.. FML..

[@angelperez9492]

Please!!!! Mr. eallevato, give some idea of what the problem could be.

[@eallevato]

Angel Make sure that the two hoses are clear and free from any debris. If they are clear, I would check the electrical diagram to see what voltage powers the pump. I would then pull the pump and bench test it with the appropriate voltage. Be sure to secure the pump prior to testing, as it may vibrate when you apply voltage. Good luck and please report back with the results.

[@angelperez9492]

eallevato It will not work with neither of the pumps. Now, if I disconnect the pump, it works fine. I noticed that when I open the door, it doesn't turn on. I'm not sure if it should turn on when I open the door, like the dryer does.

[@angelperez9492]

eallevato Forgive my ignorance, but I do not know how to test the pump with the proper voltage. Could you explain, please!

[@eallevato]

Angel Perez There are door interlock switches that prevent the machine from turning on if the door is open.It sounds like you are not comfortable working around electricity. I would take both pumps to an Appliance repair/parts store and have them test the pumps for you. If the pumps test fine, then the problem is probably on the main circuit board.

[@angelperez9492]

eallevato I will do that. I'll take the [umps somewhere for check-up. Thanks a lot for your attention to my nightmare.

[@jerrydonaldson]

A coin cannot get to the outlet of the pump without destroying the pump impeller.

[@amys7535]

I've just repaired my drain issue on my machine following these instructions; and yes, a coin can escape without damaging the propellers. Mine was a quarter!!!!

[@FIERYROBLOX]

Ours was a stone

[@piuspatel]

Problem will come again again after few years of age of this machine because it has no drain from where you can remove dirt means machine pump will jam frequently until you open the whole machine and clean it properly. To open the whole machine is hard and only trained mechanic can do it and they cost aleast half of the machine price. Without cleaning the machine properly if you will change the pump then pump will fry again.

[@lightningsmokerXx]

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