Say these 3 words to Apple, to get a FREE Replacement!

Apple's Biggest Secret - Consumer Law and How to Win!
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#Apple #Repair #ConsumerLaw

[@ZONEofTECH]

Hope you guys enjoy this video! Always be aware of your legal rights! Hope this helps!

[@Jordan_McMillan]

Yeah good job you told me these 3 words.

[@flamewater6639]

He he boi!

[@danielcontenteromanzini817]

Now we know why U.K’s Apple products are getting more expensive. Abusive consumer rights

[@wifiblocker6828]

I got my 4s screen replaced (design flaw software started going wonky not answering calls ) and quoted this when 4 years old .. replaced screen to new straight away. Felt like new phone. Only works on design flaws so if you drop it or take it to the bath with you you’d not get replacement and would need the Apple care.

[@CristianP]

Felicitari ! 👍🇷🇴👌

[@jackjmaheriii]

SPOILERS: The 3 words are “consumer law rights”

[@ljubomir_micic]

Ty

[@oryviej]

Thank you!!!

[@mssanad]

thanks

[@foxworthall1]

Thank you

[@wn352]

You deserve all the $ from this video

[@YosemiteWay]

You only need one word: Family.

[@tejasgoyal5658]

Lmaoo

[@Xavier-R]

I'm dying 🤣🤣🤣

[@DruDilly]

LOL!

[@namanbaidwan9754]

Lmao 😂

[@stephenbrown2367]

Lmao 😂

[@brandonnel6905]

The 3 words are actually "Omelette du fromage"

[@d.wiedecke]

😂

[@PhilipZilfo]

Hahahahahahah 😂

[@crazyfriendslover]

Nice one!

[@exodus58]

@@kp1x Dexter's Laboratory

[@TechLoverforever313]

"Fried eggs of cheese"

[@valentinmoeller]

In Germany, we actually have two different words for that. „Garantie“ is what the manufacturer can do, but does not need to. „Gewährleistung“ is what the law dictates.

[@ZONEofTECH]

Nice seeing you here, Valentin 😁🙌🏻

[@--2]

In Iceland, we only have one word for that. “Neytendalög”

[@drumfynnfun]

In Germany it is still just 2 years. -.- You can compare the law site between different countries

[@trekk5673]

@@drumfynnfun It is 2 years in Germany, but, after 6 months you have to prove that the device error is the manufactorer's fault. Only then you will get a repair or replacement. In most cases you will not be able to do that. Only the first 6 months are safe.

[@emarcust]

@@trekk5673 that's shite

[@RLockwich]

Would have been good to start the video with “this is not available in the US”.

[@elyasstephens8242]

Seriously, where apple is literally based

[@blkkkwolf]

Or this is available only in certain regions.

[@furqanahcom]

Wait is this seriously not available in the US?

[@blkkkwolf]

@@furqanahcom these are the laws of the country, so yes, US doesn’t have this law.

[@Keepingitreal123]

Zone of tech is a scam channel

[@amritparida1925]

In India the store manager will laugh at your face 😂

[@bignavin10]

There is no any such law in india...... acche din....

[@amritparida1925]

@@bignavin10 sahi mei, but phone pe kya kar rhe ho woh sab janna hai inko

[@prajwalpravinjith7422]

But in India you can these repaired a lot of places and spares appear like Magic, unlike America

[@zayeemrahman8896]

I swear

[@AmitSagar4]

You would usually get “Chal Chal, kal aana" 🤣🤣

[@MrLuigi-oi7gm]

I'm just going to repost this here as the question is being asked many times in the comments. The USA has NO consumer protection law such as Daniel is describing.

[@fuori_piste]

Thanks for this info. Boo to USA no consumer laws!

[@Anilu777]

Looks like in Canada you have to go to court to claim under Consumer Protection Act.

[@Mssusi44]

Grrr. I wrote ALL this info down and was JUST going to Google it. I knew it was too good to be true, smh 🤦‍♀️. Shame on the US for having no protection for it’s consumers 🤨

[@billylardner]

Haha UK good US bad

[@axethepenguin]

@@billylardner hey fellow British neighbour

[@GuitarFool1569]

Thank you for explaining: 1. This doesn’t apply just to Apple but ALL RESELLERS in the UK., 2. doesn’t cover accidental damage, 3. and your illustrated situation applies ONLY to only the UK. Thank you for being forthright with this because too many people will take only what they want to hear and run with it. Awesome job doing your homework on this.

[@Random-sk6hm]

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

[@delcorp]

It applies in many different countries s including here in Australia

[@weaponx9728]

Is it applicable in India?

[@TheWorldTeacher]

@@weaponx9728, I hope so, but I doubt it. 😢

[@m3ls_carpxnters]

Can GameStop does it?

[@SatnamSingh-tf1mu]

Those 3 words are: "I AM POOR" 😭🙏🏻

[@GrizzlyINTL]

Lol

[@DebbieMason]

Haha

[@PossibleJothamChin]

Lol

[@rocketsciencemusic5398]

Always been fairly pleased with apple. I had a MacBook Pro 2017 and the Touch Bar had some weird lamination defect, apple replaced without any fuss. also, back in the days of the iPhone 6, apple replaced that outside of warranty too. Good to know about these rights though. I would probably still get AppleCare for more expensive products for the accidental damage cover though.

[@HilalMohideen92]

Here in New Zealand we call it the “Consumer Guarantees Act” or CGA for short.

[@jackd4890]

This conformation really helped me. I was debating whether or not to bring in my MacBook Pro late 2016 for speaker repair, both speakers blew a few months ago and I’ve used external headphones etc for sound; I didn’t bring it in for 2 reasons, 1: it’s an extension of my arm and 2: I’m out of warranty and I can only imagine how much that would cost. Not to mention the butterfly keyboard issue. All of these issues would make you think I’d never buy another but it’s just so good, that’s the allure.

[@happyguy2k]

Did you end up using the The Consumer Rights Act 2015?

[@TheWorldTeacher]

Good and bad are RELATIVE. 😉

[@dominicmm6]

I thought it was 2 years, not 6, thanks mate

[@Fulded]

Only in UK though

[@insoft_uk]

6 years tho, they is another catch fair usage as I had a TV fail just close to 5years and they offered so much in cash towards a new TV as I had quite a few years of usage out of it and did read about this in the consumer law act

[@juntobeats22]

In EU its 2 years

[@MePeterNicholls]

@@juntobeats22 i honestly thought it was an EU directive

[@hoomee119]

In UK we have had consumer rights law for a long time. The video is slightly misleading / confusing. Outside the manufacturer period of 1 or 2 years, you have to prove any faults are due to the manufacturer and you have up to 6 year's from.time of purchase. If you are offered a refund, the seller can deduct a reasonable amount for the time you have used the product. Also in the UK if you pay for something on a credit card costing £100 - 30k the card company is jointly liable to cover you for faulty / unsatisfactory goods and you can take up a claim directly with them.

[@mrmaramind]

I like how the price for AppleCare on a $54k computer is only $50 more than a $1300 laptop.

[@tanyat8380]

😀😀

[@vighneshramesh2569]

If you spend more than 2k on a Apple product then you should definitely get the Apple care

[@ireneadler4925]

I guess you could argue that laptops are easier to break than desktop computers

[@mrmaramind]

@@ireneadler4925 good point

[@revoltence359]

Idk where tf this guy is where the Mac Pro costs 55K 🤣🤣

[@AA-flyguy]

Great Video Daniel. Your helping inform the UK citizens of their right… Yes, Each country has its own local laws.

[@richrise6851]

I was so excited and then he said the part about it being a UK law. Damn.

[@thomaspfister3826]

Maybe your country should join the UK 🇬🇧 then, they do not have many allies recently 😉

[@billylardner]

@@thomaspfister3826 Bring back the empire

[@cecilokatrona]

@@thomaspfister3826 no just no

[@VelocitronVoyager]

@@thomaspfister3826 ya no. keep the uk to yourself

[@adilsheeth]

@@thomaspfister3826 *When you were part of the Commonwealth*

[@appledolphin8157]

I thought the 3 words (for a MacBook) was going to be: "My keyboard's broken!!!"

[@justafilmmaker]

I used this exact consumer law rights to get a free battery replacement after owning a 2014 MacBook Pro for 4 years. That would’ve cost me £450 to replace haha! This video is good to make everyone aware of this as I’ve been telling ALL my friends and family to use this powerful right for YEARS now! Legendary video to put out as always! Keep up the amazing content! 🙌🏼

[@Random-sk6hm]

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

[@redpanda146]

Will this work for my 2012 macbook pro too. I love in Thailand(>︿

[@justafilmmaker]

@@redpanda146 if it is more than 6 years in the UK, they won’t fix it :/

[@justafilmmaker]

@@Random-sk6hm wow that’s really bad luck! I don’t know about a replacement twice but I don’t see the issue with it. Consumer law is kind of like extended warranty for 6 years

[@dayjeremy]

You should have asked for the refund instead and bought the latest model.

[@LightYouTube]

Imagine using an Apple product for as long as you want and get a full refund

[@MsKayla130]

Very informative! We are in 🇨🇦 I took my 2020 Mac book pro in the Apple Store yesterday. It has a crack on the Bezel (bottom left hand corner) it is covered under the care plan but however they are charging 129$ they are saying is not covered under warrant!!! Is this correct? Shld I be paying anything if I have the care plan? They also said the Touch ID failed I’m not understanding why because it worked fine before I left it with them! Any insight you can off would be helpful. Thank you!

[@ArturoIbarra]

That's what I call a great service Daniel. I am pretty sure not enough people knew about it. Unfortunately there's no cover in my country but there might be a lot people would benefit from it in other regions. Cheers!

[@bumblebeebee0]

Do you have to build a case? What if my macbook isn’t turning on at all but I’m suspecting that it’s a software not hardware issue ?? Thank you 😭

[@NikitaKaminskyy]

Another thing that works great in Portugal (probably under the Consumer Law as well) is going to an authorized Apple repair shop and saying (in case there is a defect and they refuse to repair/replace it for free) that you do not trust your Apple product and you feel endangered by its malfunction, works like a charm.

[@Gaeisok]

I’m confused? How does that scare them

[@chriswatts5921]

A few things missing in this video. The Consumer Rights Act says that consumers must receive products that are 1. Fit for purpose 2. As described, or as seen in a sample 3. Of satisfactory quality Item 2 also apply to digital goods. In this case, claiming for Apple products usually comes under "satisfactory quality" and without defect. Within 30 days, you can ask for a full refund. This is the right to reject. Beyond that, the seller can offer a repair or replacement before you can ask for a partial refund. This is the final right to reject. If this final rejection is within 6 months, the seller cannot deduct anything from your refund for use of the product, i.e. you can claim a full refund. There is no mention of a 6 year cap in the law, but a contract between the consumer and the seller can lay out the limits on claims provided that it is not unfair.

[@Random-sk6hm]

My Beats studio 3 Wireless (Desert Sand) were bought in 2019 and broke in December 2020. They ended up giving me a full replacement since they couldn't fix it. However it has broken again a few days ago and I don't know if they could be fixed?

[@PlanetLinuxChannel]

As far as I can find, the US doesn’t seem to have a comparable consumer law. :(

[@dnyalslg]

You gotta pull yourself up by your bootstraps!

[@alternatereality7713]

I had an issue with an iPhone in US several months ago and while Apple kept running remote diagnostics and capturing data at the end they just kept telling me that they did not know what was going on and then gave me a silent treatment. Meanwhile the phone kept burning through mobile data like there was no tomorrow. Phone was under warranty when I reported the issue too. So consumers in US are much more screwed as they are at the good graces of Apple. I had to stop using the phone as I didn't know (and neither did Apple after over months of diagnostics) what was causing mobile data leaks. I felt like I was being suckered by sending gigs of data using cellular while I was still connected to WiFi. Bizarre and inexcusable.

[@RealWorldReview]

If they did, that’s almost 1/3 billion people. Guaranteed that there would be so much fraud that most companies would go to court and probably beat the customer lol.

[@Dalek613]

Merchantability. That's the key word in the US.

[@davem3325]

you can blame the republicans for that!

[@balavineethkumar7423]

Hey, thanks for the video, I have been facing a battery issue with my macbook air m1 2020 model. This occuring from the next two weeks of purchasing the laptop. From six months onwards I have contacting the apple support and taken to service also they are saying no issue but still the issue is happening. Could you please suggest me what steps need to be taken to resolve the issue and my Mac is still in warranty

[@AT-gu8by]

Does this include warranty on a battery, eg a battery they replaced in 2018 for my MBP 2015?

[@kewonevans]

So refreshing to hear “get those snacks ready”

[@NielsDutch1906]

In The Netherlands it’s called “Nederlandse Consumentenwetgeving” And actually, here there isn’t a time limit. It basically states that “the expected life time of the product” and “reasonable time after the discovery of the problem”. Hope I could help!

[@simplycod3789]

Before you can complete saying that word to the apple store employee, its gonna already be 6 years

[@NielsDutch1906]

@@simplycod3789 I guess that’s the reason they didn’t state a specific date

[@frfr2023frfr]

Daar wordt soms toch ook de term non-conformiteit voor gebruikt ?

[@SteashEdits]

Dus hoe maak ik hier gebruik van wanneer bedrijven zeggen dat mijn garantie verlopen is?

[@frfr2023frfr]

@@SteashEdits Dat je je beroept op het non-conformiteit recht zoals beschreven in de Nederlandse Consumentenwetgeving.

[@DavidToback]

Have this exact problem with my 2018 MBP. They wound up replacing the keyboard and battery under their replacement fix for the butterfly key issue. But never really made too much of a difference 🤷🏻‍♂️

[@adityakadam2725]

What if macbook pro motherboard is gone?.i that case also this will applicable for replacement or repair ?

[@d.wiedecke]

I love it how we talk about consumer rights like it’s a thing that was hidden somewhere in the cave. I’m still glad that you mention it for other people to take advantage of it if Apple doesn’t wanna cooperate

[@ko-Daegu]

I never knew about it and does it work in other parts of the world or it's only in the UK

[@kathleennelson6692]

@@ko-Daegu listen to the video!!

[@redlinemayhem8961]

This actually might be helpful for me cause my MacBook Pro as it’s flickering screen only when watching videos on safari.

[@jeffreyjose9375]

Happens to me too. I found a fix by going to system preferences, accessibility, display, and making the cursor big for a second, then back to regular size. Also turn of the shake to make mouse bigger option.

[@petrichor259]

@@jeffreyjose9375that is too much work to stop flickering

[@amyg1217]

This may be different in the UK but as far as I know you can’t request a refund unless it’s from the place of purchase so for example, you can’t go to Apple and ask for a refund under Consumer Law if you bought it from third party electronics store. You’d have to go to the store you purchased it from in order to claim a refund. Repairs or replacements are done at Apple if needed though and they may not exclusively mention Consumer Law but they wouldn’t charge you unnecessarily otherwise they could get sued if they breach the Consumer Law Rights, as would any company selling goods.

[@manthanpatel45]

Hello sir I have gone through your video can you tell me that how does that replaced phone comes with does it comes with all the accessories like earphones and better charger? Or just phone ?? And in new box phone comes or in a transparent box how does phone comes?

[@MrCoffis]

6 years is a long time for something to break but if we want to live in a society that is resourceful and that cares about the environment they should make sure manufacturers build quality products that last.

[@sloogles5939]

For anyone in the US wondering about this: the warranty length here can last up to four years depending on the state you live in.

[@cheeseyka19]

how about california?

[@longhorn416]

Dang it lol

[@nayeligonzalez6271]

What about theft and loss warranty? They don’t want to replace my lost/stolen phone because it’s no longer on the iCloud

[@christopherjohn333]

I couldn’t find anything on apples website

[@KingNubs1]

What's it called here

[@PanosNikolakopoulos]

So I got an Ipad AIR 5 still on warranty, I live in Greece. I noticed the infamous screen pressure distortion ! should i see a replacement ?

[@jamesuklife]

Will it still work if I bought my Apple Products outside UK but I live in the UK?

[@RedPMD]

I didn't know this! I'm in the UK! This is amazing! Thank you so much Daniel!

[@yellowspace]

Consumer rights act 2015, I used this when my iPhone 7 became faulty a few years after purchase.

[@Carolina-rd3gh]

ZOT always making the most informative and helpful tech videos 😎

[@djhunter4731]

hy there , i try it to find that consumer law here in spain, but didn't find anything for guarantee:((

[@ruvinigamage1363]

I bought a ipad form my friend in uk which was under consumer law warranty. is it still cover 6 year consumer law warranty.I am from Sri lanka

[@meco]

I had surpassingly good experiences with apple replacing my AirPods Pro multiple times now. It was first the right one that had like a static noise pop up and always be buzzing when playing bass frequencies and a few months later the left one. Each have been replaced via the send in program and I used the apple support app chat since that felt like the easiest way

[@zeerehman1x]

That’s amazing, but did you do this through the consumer law rights or the one year warranty?

[@Dutchmaster707]

Do they send you a new pair or a refurbished pair

[@hi-hc2ql]

“”Unable to verify this iPhone has a genuine camera”” is what I got on my 12 pro max after 3 months of use. I will be getting a replacement soon.

[@hazyproduct1692]

Ok. Did you get it repaired recently?

[@hi-hc2ql]

@@hazyproduct1692 yes. They replaced the entire phone for free. The cameras work perfectly now.

[@richarddcrossley]

I’ve got two iPad Pro. One 10.5 and one original 12.9 Pro both of which have developed white spot this month! I’m going to use your advice. The 10.5 especially should have been recalled. Just been very unlucky with the white spot on the 12.9.

[@kakonmahfuj25]

Sir I bought my iphone 13 pro 10 days ago and I had a problem in my lightning cable. Its not charge properly. What should I do now??

[@RiteshKudalkar]

Great video! Gonna look up Consumer Law Rights in my country!

[@kickeris88]

Ireland as UK have 6 years of warranty! Good to know!

[@siloPIRATE]

True. But isn’t it a little harder to get?

[@tamarahbernixe]

Any advice how to get a new device from apple when my iPad was stolen :( can I say it broke and would they offer me a new one and to send the old one back

[@CandanceOnline]

How long can you use “ Consumer Law Rights “ because my iPad mini 5 is out of Apple Care & my iPad mini USB port is loose on it and needs to be repaired ASAP.

[@ianmusicc]

considering i just got my phone back after a repair and there's more damage done than fixing i think i need to invoke my consumer law rights

[@jesuismanu]

After this video they are definitely not going to offer you review units. Great video! Power to the people!

[@medicoslife2967]

I don’t think he gets review units he buys them mostly.

[@GavinColbourne]

But I think this only applies to NEW products with the original owner (and receipt) and will not apply to the UK secondhand shops or secondhand sales (even with the original receipt changing hands). But I also believe that if for example here in the UK we had Maplin a few years back go out of business and in cases like that it then becomes the responsibility of the manufacturer

[@randanoor5754]

My new iPhone pro14 pattern is not hold long do u think I should replace it

[@mariokartfan8784]

I really like the thumbnail 👍

[@johnnyappleseed1150]

Super informative and really Mind blowing that more people aren’t talking about this. Love the tech vids of course, but videos like this really change the game.Stay on that grind man👌

[@laurenholtzclaw2358]

Until you realize it does not apply to

[@josiahhardy]

Lol now they’re going to change their wording and take that out lol thank you this is awesome

[@AdarshWangkheimayum]

My i phone 13 pro screen is not working turn into white due to i deep in water for like 30 second but it can still receive call if we know the area but i send it for a check to the dealer but comes out water damage...and apple doesn't Cover warranty if it is water damage....I'm so frustrated on this as thr previous series 11 12 12pro are all okay when we deep in water..but my 13 pro 💔..... give me some suggestions what i can do...is consumer law going to work it out for me

[@user-jc8zm6ef8p]

Imagine how many people could save their money

[@franklingoodwin]

It only works with some manufacturers and retailers though. Apple had a well known defective product so would've had little choice but to replace or refund Daniel since it's easily provable in court

[@Ken.Howard]

In Australia, warranty, by law, is 2 years but also “reasonable use” after this, must extend this further!

[@rilril5129]

Electronics are also really well covered in Australia, so reasonable use of batteries etc should be able to be replaced no fuss.

[@ryanthetide]

I got a free pair of AirPods out of ACL & a 2016 MBP replaced brand new 4 years after warranty ended. Boy do I love being Australian.

[@skytectheemeraldcar6150]

No wait isn’t it 3 years

[@skytectheemeraldcar6150]

Cause for me it is 3 years

[@skytectheemeraldcar6150]

Like when I searched

[@nayaj4320]

what if I bought my MacBook in Europe 3 years ago (where the time for guarantee is 2 years) , can I claim the Consumer law right of replacement in UK while I am UK resident?

[@Yohan17778]

My iphone is 5months already with me and found a speck of dust inside the camera lens. Is this replaceable?

[@coasterblocks3420]

In Australia we have a thing in consumer law called statutory warranty. Unfortunately Apple has a tendency to disregard it which has burnt me three times - faulty 17” PowerBook, one of those 15” MacBook Pros with the dodgy Nvidia graphics card and most recently a USB C MacBook with a non-functional Power/USB C port. Apple has really gone down hill in terms of customer relations since Steve Jobs died.

[@geomatrix5452]

I actually received the best warrenty money can buy regarding Apple... I DON'T buy their Over rated - Over priced crap! Been dealing with computers since CPM was the operating system!

[@Anteater23]

Any idea when Apple is introducing Back to School promotion in UK?

[@MrEcosystem-AM]

Today

[@1bearswanson]

what do you do with an iPhone taken on contract from one of the phone carriers in the UK e.g. EE ?

[@tuxedogaming5289]

is this also in canada? I checked on apples legal website and it only allows for the 6 year free refund/repair in the uk

[@rennick.foster]

I called apple to have them repair my airpods, just letting you know the US DOES NOT support consumer law. Thanks for the tip though! :)

[@mentafountakaiwu4525]

Well America is the capitalist paradise. The law only protects the corporate world I guess. Such a shame for a country that produces so much tech. even if they manufacture it overseas. I feel for you my brother.

[@FallenVixen93]

Only Florida has consumer laws

[@cameronbosch1213]

That's true, except if you have American Express credit card; you usually get a little more warranty on your product (about a year). Though I had a faulty Dell laptop that had logic board issues, and after a replacement AND having to go as far as contacting *Michael Dell* through some foundation he was working at (Dell originally gave me a run around) I got a new laptop... Which shortly after was discontinued... And now that laptop has sleep/wake issues. Do not buy Dell laptops!

[@ArmandGirard]

@@cameronbosch1213 Several credit cards now offer an additional warranty (my Visa does). Check with your credit card company to see if they do.

[@cameronbosch1213]

@@ArmandGirard I am aware, but after about a year, American Express wouldn't help me, which led to a whole s**tshow, which is still ongoing, as each laptop I get sent as a replacement has something wrong out of the box (sleep issues, electrical logic board issues, etc.)

[@smilingvikinggames7845]

For the fellow danish audiance, “consumer law” is the english word for “reklamationsret” and is also 2 years. Not sure if it was mentioned but apple world wide warranty and apple care is covering your product in the whole world as long as there is an Apple store or a Premium reseller / service provider. Where the consumer law can only be used in the country it was purchased, so don’t go buying all your items in UK if you don’t live nearby hoping for a 6 year warranty, unless you wanna travel back to UK for the repair. At least that is my experience

[@alae6185]

THIS. I couldn't get my phone fixed because i bought it in the US whilst living in europe...

[@lesternygaard5094]

Nå så man har kun 2 år i Danmark 😅🤔?

[@Val-yg2kn]

Thank you, this is so helpful! I wish I've known this when I found out about the defect in my iPhone 6s plus camera (as well as the battery that kept freezing and dying in France in the cold between November to April!!!). They only said the warranty already expired and wanted me to pay for it!!! It was an awful experience with Apple. My question is: Do we have to go to the store where we bought the device from? My friend is purchasing 2 devices for me from the US and I'm afraid I won't be able to use these magic words in the future if needed! Also I didn't know that the magic keyboard can drain the battery, you're the first one I hear talk about it! Thanks again for the great content!

[@hazyproduct1692]

I don’t think you have the go to that specific store. But I think it has to be Apple.

[@Canigetanawwwwyyyyeeeah]

in Britain, would it be your statuatory consumer rights? is that right? In case of any confusion because we are across the pond.

[@shravansreekumar1608]

Apple once replaced the screen on my MacBook for free outside of Warranty under Consumer Law Rights. I was pretty surprised because Apple were the ones that told me about Consumer Law Rights. BUT they claimed that Consumer Law Rights was only valid for 2 years. I'm in UK btw

[@adithyansreekumar365]

In UK, it is 2years bro..

[@techinrl9869]

A lot depends on how friendly your Apple Store is. I’ve gotten several free repairs when I shouldn’t just because they were being nice. For instance, my wife dropped a 6-month old iPhone in the toilet, and we told them that. They replaced it anyway even though they had no obligation to do so. I took in an iMac for warranty repair on a bad drive but asked for them to fix my cracked screen. They told me it would be $75 to fix the screen, but when I came to pick it up, they told me they decided to fix it for free. Sometimes you just get lucky.

[@derodmcelrath3599]

You must be the luckiest guy in the world 😂 I’ve been charged nearly full price with applecare+ for issues like a small scratch on the back of a phone meanwhile just wanted a front screen fix

[@MahendarBabu]

Where r u from

[@homesteadcane1126]

This not allowed in GA do you have any other options i could use. I got the iwatch series 6 may of 2021, went swimming thinking it was waterproof call apple they told me out of warranty and i would have to pay for replacement of $249 im pissed because thats false advertisment

[@janarthananvijayakumar2089]

Does anyone know how long is this consumer law right is in the USA/CA?

[@tusux2949]

They still have to respect the law for you to benefit from it lol. In my country, its 2 years as well but as soon as you claim your consumer rights, they will smile, take your item for "repair", wait 30 days (the maximum allowed by law for repairs) and return it to you with obvious water damage, claiming you did it. Happened to my sister with her phone from a major service provider. Now your only option is to take it to court, which costs money/time/mental health and most people just won't bother. So there is that. Better be polite when claiming your rights, because it may backfire in your face even in "normal" countries like the UK. And even then, it may not work out.... People are pigs. Actually, that is offensive to the poor pigs. These laws need to be tightened even further.

[@JudgeFXX]

Does this go for the US as well? Their website doesn’t let me view USA consumer law

[@kobiweitzman2487]

Ya I can’t view it also

[@zyciewusatvbygosia8880]

I wondering that too

[@austinbradley130]

me too

[@NicVandEmZ]

It should work in USA too

[@kobiweitzman2487]

I don’t think so

[@lucaorlandi75]

Does it work also if someone's else bought it and gave it to you as present?

[@Scopie33]

This happen to me with a 2 yr old MacBook Pro with a sudden screen failure. Out of warranty yes but here in New Zealand the consumer rights dictates “an expected amount of time a product will last” and 2 yrs of life is far to short. Apple replaced the screen free of charge and the inspection fee.

[@MysterSer333]

well damn, i’m american so thanks for making me wait until the end to realize I don’t need this information...

[@thomas0086]

Right wing: BuT butt bUT…SochUlism 😭 so capitalists get to rape the nation blind, while they beg for it calling it freedom.

[@thomas0086]

@TFUSION 🤡

[@FF9F00]

Customer: Consumer Law Rights Apple: Why do I hear boss music?

[@unity4alle1]

I orderd Apple AirPods 2 from apple website and got airpods 1 ... what should I do ?

[@bluepawn]

Is your rights only a UK rights or it s available in the whole Europe as well ?

[@GAZMAN2002]

Apple might follow the law but won't train its staff to know what consumers are entitled to and enforce those standards. Apple is not alone in this but it is clear that brands rather sell you a repair or new product then do what's right.

[@alcidesfy]

Be a Karen and call consumer service. Sometimes being a Karen is OK. Consumer service will call the Store and have them comply. That's what I did.

[@TheWorldTeacher]

@@alcidesfygood idea!

[@SamOoms]

As an ex 🍎 employee. This is true. This is indeed only relevant if you bought your product directly from Apple. Consumer law only applies to the retailer you consumed from. Also, doesn’t count when you damaged your own machine ofc. We would actually inform customers of this right upon purchase but people basically forget 80% of the conversation lol. Basically no other retailer than the 🍎 store complied tho, resulting in a lot of people disappointed anyway. So buying directly at Apple might be a good idea anyways.

[@Itsme-if1en]

Hey I'm currently trying to get mine replaced hopefully. When I approach the Store what do I have to say in order for them to get me a replacement of a refund? Since you worked at apple, id appreciate if you could help me out :)

[@SamOoms]

@@Itsme-if1en if you've encountered an issue that is not your own fault, and the item needs to be replaced but is "out of warranty" you can say: "based on the non-conformity clause under European consumer law I think a product of this price should at least last X amount of years and therefore it doesn't conform to the expectations I may realistically hold from a product in this price range." - chances are the employee would go to their supervisor, asking for an "overwrite" so that they are allowed to service or replace your product outside of the standard warranty period. This applies ONLY when you bought it directly at Apple!! Good luck :)

[@leannegreen7830]

My iPad has a boot loop issue. Is this considered a “manufacturer defect”?

[@thomasgun1329]

I bought a refurbished 4 months ago. It had a clear screen protector I pulled it off to get a better one. At the bottom of the screen. I didn’t say anything to them . I am returning this for a repair my off and on button is stuck in. They just sent me a box for my iPad . Should I say something about the screen or should I let the.I didn’t get the extra insurance. I have to send it back tomorrow. I’m kinda panicked on what to do. How to play it .

[@fluffyfetlocks]

Here in NZ, the Consumer Guarantees Act states that goods and services must last an acceptable period of time based on price and quality regardless of "warranty". Because of this, many businesses lie about the law to sell extended warranties.

[@Shaddow798]

Yep and it’s incredibly anoying even in some cases i have been dismissed even though I am within my rights.

[@davidrouth9901]

If Apple cares so much about the environment they should give you a 10 year warranty to save you needlessly creating any any 'E Waste' over this period🤓

[@jaycutler4013]

Not many people use for more 2-4 years

[@1superlillian]

How can I do this? I have a Macbook Pro that is going on 4th repair, the 3rd one this year...Causing me Stress and wasting my time

[@mnkgaming4639]

does this only work in uk or in other countries as well like UAE

[@MrRonski]

1:40

[@thelegendarypoglin]

thanks

[@Kapono5150]

It’s crazy how he keeps posting uploads about Apple but they keep screwing him over

[@jordanleo]

Does Australia have these laws? I was searching it up and it's a little confusing.

[@wagsbass]

So the item has to be purchased in the UK?

[@ThomasTheTankEngine22]

Yeah USA will NEVER do anything like this

[@longliveclassicmusic]

😭😭😭😭😭😭😭

[@alissonsandi]

I've spent the last 2 hours researching, and I cant find anything that is clear. No even apple’s website has a page to disclose the US’s consumer rights. Then I went on to do a research for other countries, and there it was, top of the google page and in simple and plain English. Has anyone found it for the US? I cant even find forum/discussions. This is disgraceful

[@Conannnnn]

You’re a legend bro. Very informative and beneficial.

[@sarthaksharma8589]

I am having issue with my M1 iPad Pro 12.9 inch its having some screen bleeding and two dots are an appearing on screen one is little burned grey and other is just a whilte light. I don't hv a warranty now and it seems to be a manufacturing defect. I feel hopeful now after watching this video, let's see what happens.

[@anmolsingh8124]

I’m in india and I bought my brand new iphone 11 in 2022 January and I noticed that my phone have constant heating problems and battery drained to 98% in two weeks what should i do to have a replacement of it? It’s under warranty till 2023 January