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Former Post Office boss Paula Vennells appears for third day at the Post Office Horizon IT inquiry.
Hundreds of subpostmasters were prosecuted by the business between 1999 and 2015 after Horizon, owned by Japanese company Fujitsu, made it appear as though money was missing at their branches.
Paula Vennells told the Horizon IT Inquiry she did her “very best” but accepted “it wasn’t good enough”.
Edward Henry KC, on behalf of a number of subpostmasters, said: “I suggest to you that you still continue to live in a cloud of denial and it persists even to today because you have given in 750-odd pages (of a witness statement) a craven, self-serving account haven’t you? ‘I didn’t know, nobody told me, I can’t remember, I was not shown this, I relied on the lawyers’.”
Ms Vennells replied: “I have tried to do this to the very best of my ability. I have taken… all of the questions I was asked. I have answered them honestly, no matter how difficult or how embarrassing or how wrong I was at the time. I don’t believe I could have worked harder for this.”
Mr Henry went on: “What I’m going to suggest to you is that whatever you did was deliberate, considered and calculated. No one deceived you, no one misled you. You set the agenda and the tone for the business.”
Ms Vennells responded: “I was the chief executive, I did not set the agenda for the work of the scheme and the way the legal and the IT parts of it worked.
“I had to rely on those colleagues who were experts and I had no reason not to take the advice that I was given. I accept I was chief executive and, as I have said, as a chief executive you have ultimate accountability and that is simply fact.
“You are not responsible for everything that happens underneath you. You have to rely on the advice of internal and external experts and that is what I did and I was not working alone on this.”
She added: “I did my very best through this, and it wasn’t good enough, and that is a regret I carry with me.”
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