30分以上待つ、美味しいものを期待する、直前で物が無くなる、お店からは一言の謝罪も無い!でもやっぱり悪い事の後には良い事があるんだよね! Why cant people apologize? why cant people think about all the people waiting who wont get food they have waited a long time for... But like I try to always think, it all happened for a reason and it lead me to better tastier food and certainly more appreciative vendors!!! #ThumbsUp
I had similar experience in Japan, some people just don't care... for the record I am toying with idea of food truck app... know any VC's?
@MOTORFLAIRTV5 жыл бұрын
@@FabianDiazTrainsTrucksNCars the irony is that he sold out before everyone else did. he completed his task in half day. He will get top profits, while others will have to worry about losses resulting in food waste. I hope everyone sold out by end of day though, if there were trucks with over supply of ingredients, they are the ones who have to worry about staying in business. I know, I know.. life's unfair...
Welcome to the US where the customer service is 2nd or 3rd on their agenda! This is just another reason why I live in Japan and not in the US anymore. Even the worst places in Japan (which are very hard to find) still have great customer service!
@MOTORFLAIRTV5 жыл бұрын
Nah, Japanese service is horrible. They are just polite, but always work by the book. Instruction manual says , apologize, so they apologize, manual says say no, they say no. Bro, you can't have rule driven service industry and expect customer satisfaction. I have so many examples when simplest of requests have been denied, I pretty much gave up on trying. I see a lot more flexibility and decision making in the US. Smiling and politeness is just surface. Getting stuff done and satisfying customer needs is what service industry is all about, and US is way ahead in that department.. well, apart from poke food truck🤣🤣
@tsofunnyfigh23195 жыл бұрын
@@MOTORFLAIRTV Can you show the examples of your "simplest of requests have been denied" cases? I'm just curious and to me as a Japanese it's nothing wrong with working by the manual, and basically the responsibility for making decision flexibly isn't on the part-time-workers who usually provides service to you. They always need to talk to their manager before acting on their own when they get a request that's not written in the book. But still I haven't experienced "my simplest requests" got denied. So I'm just curious.
@MOTORFLAIRTV5 жыл бұрын
@@tsofunnyfigh2319 I don't care that they are part time or not. It really should not be my problem. Making excuses like this is not going to improve your customer satisfaction rating. Bottom line is that as a customer I found their service inadequate. Most common example, would be switching side menus (like I would ask for side salad instead of rice or bread, ALWAYS fine in US, but almost never in Japan). Most recent example was from Rigoletto in Shibuya, when I came there for lunch by myself and wanted a terrace seat (restaurant was virtually empty), they denied me because some policy dictates that you need to have more than 2 people in your party to be suitable for a terrace seat.. Like WHAT??? How is this service?? I stopped going to that place after I came their with a friend and they refused to split our bill. Like who does that? Or how about Frijoles in Roppongi, wouldn't sell me a Corona 1 minute after closing time. Seriously?? I have examples when in America exact opposite has happened. We wondered into a restaurant in NYC after last order, but they still served us; or on another occasion Yard House in Hawaii, moved tables around to sit large group of people (no reservations), always flexible, always willing take extra steps. I mean there is a good reason I keep returning to Hyatt Regency Newport Beach or pretty much any In n Out Burger. They work their ass off to make sure you appreciate their business. Maybe tipping has something to do with it. Like you said, part time workers in Japan work minimal wage and won't see a dime more no matter how hard they try, so why bother right? If performance is not rewarded, why bother putting in all the effort?
@tsofunnyfigh23195 жыл бұрын
@@MOTORFLAIRTV The side menu line-ups and their table orders are their business strategies to make profit and keep their shop sustained. Refusing to split bill isn't normal, basically most shops accept that, but at first splitting bills isn't a good thing since you bother them, but you don't even realize accepting that is their favor. Some shop don't accept orders after the last order and some do accept. At first they are also human and they need rest, and they made time rules for opening and closing, but you want them to work overtime right? So you just judge Japanese customer services from your poor experience and generalize them without even noticing a simple fact, some do some don't, it doesn't matter the country where you go. And you even said they're horrible while you being a toxic "クレーマー", you neither respect nor understand foreign culture, rules, and people who work hard. If you don't like the shop, you don't need to go there again. If you don't like Japan and don't pay respects to us, you don't need to come here. Cuz most foreigners are adopted to the rules, culture, and still like Japan. We are nothing wrong with them and we appreciate if toxic foreigners didn't like here then leave.
@MOTORFLAIRTV5 жыл бұрын
@@tsofunnyfigh2319 I have lived in Japan for over 30 years, my status as permanent resident here indicates that I am no longer a visitor, but I have my household, my business and my family here, so with all due respect, you don't get to tell me where I can live or what I can say. You can label me as claimer all day long, but it does not overwrite the fact that all you did was just list same bullshit excuses for businesses to maintain their poor customer service. Bottom line is that Japanese customer service is very nicely polished on the surface, but it lacks substance. I don't like complaining, I think it's a waste of time, but If I see something inefficient and poorly performing, when it affects me in some way I will flag this, and this has nothing to do with respect. For the record, I will never respect anyone for just working hard, I respect results, if you have ever worked a real job, you will understand what I am talking about.
@ぼーーちゃんねる4 жыл бұрын
良い事も悪い事も神の導きですよね。
@dbd21915 жыл бұрын
Steve, I used to work in a burger van out side a night club and when we ran out of food, we had to drive away fast or they would of turned the van over m8, that food you got in the end looked great.
Steve san that's why Japanese customer service is great.👍👍
@fourteenbrother22474 жыл бұрын
最後にサムズアップ出来て良かった🎵
@55rising775 жыл бұрын
そのTシャツ!カッコいいね👍
@Venus05095 жыл бұрын
日本じゃ考えられない接客の仕方だな‥。 謝罪の一つあっても良いのに‥。
@埼玉-f9w5 жыл бұрын
おまけしてくれるたこ焼き屋がどれだけ優秀か分かる動画でした
@アンチともお-y6d5 жыл бұрын
まぁ、日本じゃないからね。
@seim92025 жыл бұрын
日本と違って向こうは店員と客は平等だからね
@raikiri56635 жыл бұрын
商品とお金は等価交換だからこれが本来の姿なのよね
@Googleアカウント-t9z5 жыл бұрын
rai kiri 商品の在庫を把握していないから人の時間を無駄に奪うことになるんじゃないの? プロとは言えないでしょ
@darrenhiga5 жыл бұрын
Steve. you need to come to Hawaii to have a true poke bowl. and we have good customer service!
@MOTORFLAIRTV5 жыл бұрын
Oh yeah, Hawaii is off the charts! Steve, you gotta do Hawaii vlog!
@johnfehlow52025 жыл бұрын
Oh that’s a real thing I just thought Steve didn’t know about pokeballs ha I thought it was a spin off - poke bowl... it really is Hawaiian he was right
Thanks for the video Steve. But I was hoping for more coverage on the different types of cars that were at the event. I know it'll be more work, but I would really appreciate, both the food and cars stuff. Cheers. And thank you.
@Stevespov5 жыл бұрын
thank you for commenting and inputting..
@ttt-x4v5 жыл бұрын
文化の違い 色々知れて面白いです👍 これからも 頑張って下さい😆
@nemo65975 жыл бұрын
あれじゃSAMURAIではなくSOME LIEだなぁ
@よう-l4w5 жыл бұрын
nemo うまい
@Stevespov5 жыл бұрын
うまい!!!
@williamcopelin45135 жыл бұрын
That sucks waiting that long for nothing but glad u found good food
@後藤かいと5 жыл бұрын
売り切れの時とピザの時スティーブの会話聞いてたけどBGMで流れてるVAN HALENのJumpとChuck BerryのJohnny B Goodeにも気が行った笑