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Well technical difficulties were bound to happen at some point and this video was our victim. The audio is still great so hopefully you will still enjoy it, if for no other reason than to hear us cursing our heads off.
Halley and Penny go behind the scenes and talk about the back office people who support hospice with Esme, a medical records clerk/receptionist/all other duties as assigned expert. Fun fact Esme is also a DACA kid and gives us some insight on that too.